Overall, we are very happy with our home. I am going to list some good and bad points of working with this builder. I am extremely frustrated right now, because after asking several times, I cannot get our warranties from them. They have a one-year warranty to fix items during that time (which I am also in the middle of trying to resolve an issue which hasn't been fixed yet, but Coval has sent someone out). These are good quality items, and most come with a limited lifetime warranty, but if we cannot get the warranty that these products normally come with, we are not getting what we paid for, and this may cost us a lot of money years from now if we have any problems: * Moen Windows (lifetime) * MSI LVP Flooring (lifetime) * MSI Quartz Countertops (lifetime) * Moen faucets and shower heads (lifetime) * Roofing materials (20 years?) * Roofing workmanship (unknown) Some things that we love about our house * Windows are larger than most builders * You get more house for your money because you put in sweat equity by cleaning, etc. Just make sure that you know everything that you need to pay for yourself so that you can add that into your budget. * We were able to make changes to the plan. Weird things that I thought that would be included in the price but were not: * Garbage disposal switch and outlet * We paid for interior sound insulation and they would not add it in the wall that is shared with the staircase, so if we put the TV on that wall, the sound will go through the wall easily and up the stairs to our bedroom. * It is not clear in the contract that you have to hire someone to install the electrical, cable and plumbing to the house (in the contract it just states that you need to have electrical and water within so many feet of where the house is to be built. We did read the contract before signing it). * Full depth shelving in the base (bottom) cabinets. There is a shelf, but it is only half the depth of the cabinet. I was planning on installing pull out drawers, but I cannot with only half of a shelf. * When going over our options, we checked twice to make sure that we were going to get a sliding shower door (as shown on photos), but when it came to time for construction, we were told that we could only have a door that swings open. Not only that, but it swings toward the bathroom door, which swings toward the shower door, so if both are opened at the same time they crash together. Safety concerns that you may want to know about or address: * The master bedroom on our plan is right at the top of the stairs, so as soon as your exit the bedroom you are standing at the top of the stairs. * The windows are nice and large, but on the second floor the windows are also only two feet off of the ground (like the first floor), which may pose a safety concern if you do not plan to put furniture in front of the windows (there are also safety gates that you can buy online if you have kids or are accident prone, or you could pay for a different size window). Other notes: * You are responsible for cleaning and disposal of construction debris. * You may have trouble finding a house cleaning service that will do a move-in cleaning post construction (unless you do a lot of the cleanup first). * You will be responsible for cleaning things like: sticker residue on shower doors, sawdust, dirt and drywall mud in the tub, scraping drywall mud from the window frame so that they can do the caulking, cleaning drywall mud and texture from the edges of the showers so that they can do caulking, dust from drywall and mud, leftover wood, drywall, trim, etc. Some of this work needs to be done on a time-line so that the builder can have the subcontractors do their next steps. I would highly recommend that you are living near the construction site to do all of this work. You will be constantly vacuuming. You will probably be cleaning more than you think. * You are responsible for items such as: driveway, permits, site work, etc. * Items used may have changed from the photos shown on their website. Be clear on what you want and what you are getting. * They have a website to use for communication and have a calendar on the website of what is happening and when. * Once they start framing the house, it got built quickly. Overall, we love our new house. The plan and the options work well for us. However, I am very frustrated about our warranties that we should have received from Coval. I have tried contacting the manufacturers and was told that I need to get the warranties from the builder. This should not be so difficult. Last time that we had a house built, there was a file folder with this information for us. I do not understand why I cannot get this information from Coval. If this issue gets resolved, and the flickering lights get resolved, I will have no complaints with Coval. read more

Three stars and trending in the right direction. I do feel the need to at least put out a partial review reflecting the positive aspects of this builder. Our first contact was with Gary O'Neil who is an outstanding guy and very professional. He was very responsive to our questions, and always returned our calls during the contract and selection process. We are hoping that his personality and truthfulness will be a reflection in the way this company is going to move forward with Its committed customers. It's so disheartening to see such negative reviews on this platform. I do hope that the owner, CEO and people working with this company will be honest with us and do the right things. My wife and I found the perfect plan that will fit our unique property. Miranda has been a charm with a very pleasant approach, we're looking forward to be working with more people like this. We're in the permitting stage right now with Jefferson County and the permit process has been challenged with the mass exodus of qualified people during covid and other related issues. We've been told it could take up to six months, if longer to complete our permits. We needed a building plan to show the county before we could even get the process started. Coval did make good on their commitment to us with this, so far it's good. We did hire an expert to push the county and follow our applications through, so hopefully we are doing our diligence in that respect. More updates will follow as we continue down this road. cjc read more

My wife and I decided to build a home in Shelton area. We found info about Coval homes while looking at properties for sale. We called them and miracles started to happen. Our experience with Coval presently is excellent, but we are not done yet. We are building one of their own models, called Alderwood. We loved it's design and layout. We love working with Coval because they are fast and communicate well with us. We love our property manager, Clif. He was able to put our beautiful Alderwood under the roof in less than a month! That's very important considering the rains in fall and winter! Keep up the great work, Coval homes! Let's get it done! Looks beautiful already now! We can't wait to move in! Juro and Jacki read more

Coval Homes - Beautiful Alderwood model - General Contractors Near Me - Tacoma, Washington

Coval Homes has been a pleasure to work with, providing a competitive cost without sacrificing the high-quality materials. We highly recommend this builder. We have received prompt communications from Joey, our first contact at Coval Homes, along with patient understanding and respectful care to solve every question or request that we have had. We continued to be impressed by Gary's attention to our needs; and Miranda and Michelle have also been great in supporting our process of choosing options and making the changes we wanted to our build. The team has gone over and above in providing information, quick responses to inquiries and keeping our home build individualized. All this has all made this new experience of building our home an enjoyable one. Thank you, Coval Homes! Cynthia read more

We're still in the planning phase, haven't begun building yet, but so far working with Coval has been a positive experience. We needed a small footprint house to fit on a challenging build lot, Coval's Helena floor plan, with some minor modifications, was the best value of the options we considered. In particular, working with Joey from sales, and Miranda, our project coordinator, has been a pleasure. Both have consistently gone out of their way to answer our questions and accommodate our requests. I highly recommend working with them. We look forward to breaking ground on the build soon. read more

Do NOT use COVAL! Every step of this process was a huge nightmare! I put a more detailed response on Houzz. Just say NO to COVAL. Everything they say is a LIE. Wrong roof trusses put in and not caught by the truss company, the framers or the project manager, so the roof had to be removed. Soooooo many issues from start to finish. read more

I have found Coval Homes staff to be willing to go the extra mile in providing guidance and constructive suggestions when asked. We continue to be impressed with the personalized approach from all the team members' and their patient attention in guiding us through this process. read more

We met with Joey of Coval Homes, and even though we did ​not end up building, we were very pleased with his customer service. We had the opportunity to see a completed Coval Home, and they did a wonderful job. Coval Homes has many beautiful home plans to choose from. read more

We built our home with Coval homes and moved in in Sept of 2021. Getting to the move in date was difficult and Coval never finished their punch list items completely. This week we had the issue of our kitchen sink falling away from the countertop and no one wants to return my calls - not getting return correspondence was expected and not surprising. Everyone who wants to build with this company needs to be aware that their time lines were always off, delayed and costly. Additionally their project management was very poor and unresponsive. This company is seemingly misleading people on the idea they care about the customers experience and they take ownership and pride on the homes they build, but in reality it's far from the ideal they sell. We are nervous and now questioning all of the craftsmanship in our home. read more

Deceptive & dishonest from the sales staff to the project managers to the CEO. They will say anything just to get you to sign the contract. Nowhere in my contract, or on their website, nor were we ever told the following, sent to me by CEO Dave Brimhall AFTER I HAD COMPLETED ALL ITEMS REQUIRED BY HOMEOWNER prior to the 90 day price lock expiring and they had ignored me for 3 weeks. They waited until 3 days prior to my 90 days expiring to send this: "Please plan for the following timeline: After you are 100% ready we will verify the site within 7-10 working days of your notice. (which includes approving all pending change orders) Only after your site has been verified then we will assign a project manager within 2-3 weeks depending on current workloads. Foundation pours can take anywhere from 2-4 weeks to get in the cue depending on the current workload. We ask that you use the timeline above to plan accordingly." Or as stated by their attorney "not feasible to pour the foundation footing within the 90-day period applicable to the price lock terms". Nowhere do they disclose that they need way over half of your 90 day price lock period just to prepare to start the foundation work, all of which needs to be done prior to the 90 days expiring. And the change order they were forcing me to sign was a 33K price increase I could never afford, nor would my bank approve, even though everything was ready to pour foundation. None of this is disclosed when you sign their contract. They do not tell you that part until you are in so deep financially and emotionally that they assume you will not walk away. We had all land prep, driveway, house pad, permits, electrical, water, surveys, geo-tech, engineering, etc, etc, ALL HOMEOWNER REQUIREMENTS DONE, 102K of work done, permit in hand and ready for foundation pour prior to the 90 days expiring. They still refused to build until I signed all price increase change orders. When I refused, they locked me out of Builder Trend and all my documents & correspondence I needed. It's all a complete lie. When you meet their goals, they just move the goal post to suit their needs no matter who they hurt. Bunch of liars, that is all they are. We were told over and over by salesperson Joey that our contracted price would be locked if all "homeowner items" were completed within 90 days, and ALL ITEMS WERE DONE. No mention of them needing 50+ days. Joey highly recommended a land developer (Landman Dev Consultant Services, L2H, Land2Home-google it) who quit after being paid to attain my permits, filed for bankruptcy and has at least 1 pending lawsuit, probably more. Promised a refund, never received the refund. Umpqua bank is no longer financing loans for Coval due to all the problems & complaints. Don't fall for their sales pitches and empty promises, you will regret it. read more

We have a house which is a plus but there were so many problems building. We have 2 walls that aren't even. We have bulges in walls due to insulation around plumbing, we have wonky unstraight tile, and more. All of the problems were brought up to Coval and they were unfixable, or as the tile, to their standards. We have been in our house just over a month and more and more areas of unpainted, untextured, etc are popping up. The drywall crew always made a mess. We scrubbed the floor for an hour to clean up in areas they should not have been to do touch ups. We have paint or something stains we can't get our of our brand new floor. Nothing done by Coval to make it right. We had to do many repairs that were on them to pass our final inspection because we were not a priority. We had a gas leak and it took almost 48 hours to get the HVAC on site. Totally unacceptable! read more

We hired Coval Homes to build our home in the Eatonville vicinity. Our on site project management was very poor and our project manager was not onsite often. Luckily we were living onsite and were able to catch much of the issues before it was too late. The house was finished and closed out with out any staff from Coval Homes coming on site, we did not have any Coval Homes project managers or any staff on site since the house was 70% complete. The warranty stage is where we began to have huge issues and continue to have issues. Coval will not stand behind their work and are trying to say that everything was installed correctly. See the pictures below of the lifting of the sheeting on the roof due to inadequate space between sheets for movement. Also the sheeting was not properly nailed to trusses. Also pictured is the amount of sheet rock nails that popped over the first winter, there were approximately 70 that had to be repaired. Coval states that there is no issue with the roof, if you want your brand new home to look like this then go ahead and use Coval. I would not recommend Coval Homes for anything. Please pass the word onto anyone who is looking for a builder that Coval Homes will take your money but not guarantee their work. read more

Coval Homes - Photo showing lifting of the sheeting that Coval Homes says is normal, do not hire this company, they will not guarantee their work. - General Contractors Near Me - Tacoma, Washington

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Horrible! Do not trust a word they say. Read contract super carefully for they bring it up at every opportunity. Their word means nothing.

When considering a home builder, Coval made the short list for my husband and I. Gary, the sales manager for their Kitsap branch, was responsive and knowledgeable about all aspects of the design and build, and prompt to answer our questions day or night. We also greatly appreciated that Gary took the time to listen, and made recommendations based on what would work best for us, even if it didn't mean going with the most expensive option. Ultimately, we made the decision to go with a different homebuilder given our criteria required a more custom build, but I would not hesitate to recommend Coval when you're ready to build your new home. read more