I lived here for 7 years and anything that I wanted to fix they right away fix it and the…read moreamenities are super wonderful . I am glad yo live here.

This pile has like 8 couches and five mattresses. I wonder how long they'll let it build. It's been…read moreover two weeks so far... The reviews posted 8 years back and more talk about the flooding of the pipes and parking lots/driveway. Those are still true today in August 2024. And the knee deep thing the one person said? Truly accurate. I saw a delivery driver's car die IN FRONT OF ME because of the flooding. Dog poop everywhere is accurate. They don't do anything about it except once in a very rare while they'll send a general note to the complex. Btw if you're poor, I recommend you pay with cashier's check if you can, as opposed to the online payment system. They wait forever to actually process the payment, like until the 16th or so? And then they'll hit you with brutal late fees ($125-if they can hit you with a check bounce fee they'll as that, too). I honestly feel like they do this on purpose. Also the front office is wildly rude. Wildly. They mock you if you have financial problems like the above or ask for disability accommodations, and nothing ever happens. Maintenance is usually cool people, but who is working that team is constantly changing. Mysterious... I can't wait to move out of here.

If I could rate this company zero stars I would. This whole company operates like "Class A…read moreSCAMMERS". Former Employees not receiving compensation, Vendors and Contractors constantly being stuck with outstanding bills and fees.. meanwhile blaming THEIR lack of paying on THEIR bad business practices and lack of professionalism. As a person who has unfortunately done business and worked with this scamming company.. we will be placing liens on their properties and perusing these matters legally. Do yourself a favor and DO NOT RENT, WORK WITH, USE THE A PROPERTY MANAGERS or PATRONIZE this Scamming Lying Company.

Very unprofessional with your time. Also if your military prior military watch out the environment…read moreI was in was unsafe for me or any guest. A lot drug activity and surroundings was unclean and over grown bushes and grass. Oh be sure to watch your shoes cause if you don't own a dog you will be sure to get it's poops on the bottom of your shoes. Also you will get blame for things when your not at the residence or even in the state.

Outstanding company--I have used them twice to replace my roof in my 46-year old home. They have…read moreexcellent employees who work fast, are very friendly and clean up after themselves. Couldn't be happier

WeatherGuard Roofing installed a roof on our large horse barn in 2016 and provided us with a…read more10-year workmanship warranty. Despite paying over $54,000 for the roof, it began leaking within the first month. Over the next 9 years, we contacted them repeatedly for repairs. The leaks never stopped. They later tried to claim the warranty was only five years, despite us having written documentation of the 10-year warranty. When we met with the owner in 2025, he blamed the leaks on the building itself, saying it wasn't possible to properly roof a pole barn--yet somehow still sold us the job in the first place. We hired an independent roofing inspector who performed a controlled water test, and the roof leaked within hours. He confirmed there is no realistic way to repair this roof because it was improperly installed as a second-layer overlay. We now have no choice but to completely replace the roof at our own expense. In our opinion, this company does not stand by its work, and we feel misled by both the workmanship and the warranty process. We strongly urge anyone considering this company to proceed with caution and consult with an independent roofing expert before signing a contract.

Very much appreciate JD Mallen. He was helpful, courteous and efficient…read more Thank you! Margaret H

Our HOA was working with an equally incompetent management company when they were taken over by…read moreVIS. We have the misfortune of living next door to a common area in our HOA and it has become a dumping ground for bedding, blinds, and other garbage deposited there. I reached out to VIS and asked them to remove the mattress that had been sitting there for more than a month. I was advised that they would not remove the mattress until I made a police report and provided evidence to them I'd done so. There are also folks living in the lot in their vehicles and dealing from them. Here is Scott's response to my request that they remove the garbage: Scott Roth (VIS Group, Inc.) Mar 31, 2026, 09:40 PDT Good morning; We certainly understand the importance as well as the concern of this issue. We are hopeful you also understand that the Association is not able to provide Security services, enforce laws, or place board members or their agents in harms way. Step-wise would first be to see if you have called the police to report the legal issues in which you describe? Once the police get involved and either make arrests or move people along, there should be an opportunity to safely present to the board the options to cleaning that area up. In the end the actions and approval to do work comes from the board. Please let us know the results of reports to police Best regards, Scott Roth, CMCA, AMS Director of Operations Community Manager Best regards indeed! Actually, Scott, you might want to check those pesky governing documents. They make it a requirement that you maintain community property, which would include debris removal. You might also want to check the provision in our docs that give owners the ability to take action when the Board won't and to recover all legal fees incurred. Additionally, it is also the association's responsibility to manage who is using our common areas and how they are using them. The police will not get involved in removing a homeless encampment on private property, sans an order from the court to do so. It is entirely the responsibility of the Board to resolve these complaints. We pay are dues and keep our property in compliance. We expect you to do your job. Your continual refusal to do so is only going to cost you in the end. Update: The mattress and burnt Christmas tree are still in the lot, and now a push mower has joined the company of trash. Today, the City of Auburn posted a notice to our HOA care of Vis Management to remove derelict vehicles and dumped trash.

As both a resident and former HOA board member, I found working with HOA Community Solutions…read moreconsistently frustrating. Communication and follow-through were often painfully slow (I personally have one request that has been in operational limbo for over 60 days and several records requests that have not received any substantive response), reactive, and lacking transparency. Records requests, website/account issues, and basic status updates frequently took far longer than expected to resolve and in recent cases are still unresolved despite engaging ownership and being given a commitment on response deadline that has, yet again, been missed. As a Board Member, I also experienced repeated delays in obtaining vendor bids and progressing operational matters, which created unnecessary bottlenecks for the board and homeowners alike. Architectural review and enforcement processes often lacked clear timelines or consistent communication, despite published HOA guidelines outlining response expectations. While HOA management is challenging work, homeowners and boards need timely communication, accountability, and organized operational support grounded in a clear understanding of each association's governing documents. Based on my experience, I would encourage any HOA considering this company to ask detailed questions about response timelines, records handling, website/account management, and vendor procurement processes before signing a contract. As Washington State welcomes more HOA governed communities through aggressive planned community developments, especially in Thurston, Pierce, and Kitsap County, it's critical that new HOA's choose a management company wisely - with HOA Community Solutions our community now pays a premium for management while suffering a quality of service on par with a company that would charge thousands less per year.

I was fined $150 for having a stroller briefly left out on my front porch after coming back inside…read morewith my small kids from a walk. The stroller was removed about an hour later, yet I still received an email that evening stating I was being fined for the property looking "unsightly" and for "remaining in violation." I've been trying to contact the HOA for two days now -- by phone, email, and voicemail -- with zero response. No one has followed up to clarify or even acknowledge my outreach. It feels like they couldn't find anything else wrong with my property, so they decided to charge me over a stroller. It's extremely frustrating to be ignored while they demand payment for something so minor and temporary. Very poor communication and unreasonable enforcement.

Elizabeth made several errors and took no responsibility for them. I cannot recommend her.read more

Excellent work done by Elizabeth and her team! I've used her for a number of projects in the past,…read moreeverything from roofing and framing, to complicated concrete jobs that other contractors flat-out told me they couldn't do. Best contractor in the Sound area. I'd recommend her for anything you need.

I would give them less than 1 star if I could. We are military and signed with them in 2010 to…read moremanage our property in Yelm as we had been PCS'd out of the state. All started out well, and then our manager changed and the unresponsiveness began. We started receiving complaints from our homeowner's association regarding an RV parked in front of the house (which is against the covenants) and about the tenants throwing parties at the home in May of this year. When the manager emailed us a photo of the RV to show us where it was parked, we noticed a lot of cars parked in the drive-way and became concerned. We drove by the house in June and saw that the yard and landscaping had been allowed to become completely overgrown, and there was all kinds of miscellaneous items and event car parts (a hood) on the front porch. We were mortified as we had always kept the home and landscaping in good shape, and were also concerned with how the interior was being treated. We emailed John L Scott with our concerns and got no response. We emailed a day or so later to end the tenant's month-to-month rental agreement, and again no response. About a week later I had to email to get an update as to whether the tenants had been notified, and this time managed to get a response. We requested a walk-through of the home, and got no response. We only gained access to the house almost 3 weeks after requesting a walk-through when the tenants actually moved out. Over the course of the next 2 weeks while John L Scott was coordinating certain repairs I got very familiar with the condition of the home, and it was not how we turned it over to them. Garbage was left in the storage shed and all over the yard, the floors were absolutely filthy (9 swiffer wet jet pads later and I bet it still needs cleaning), and because the repairs had taken so long the backyard was again allowed to become overgrown (but John L Scott refused to have it mowed again before handing it over to us). The most outrageous offense though was that they have repeatedly refused to give us a copy of the lease and walk-through inspections. Our other property manager (we own 2 homes) gave us the lease for our previous tenants, and all of our friends that go through property management companies have always received copies of their leases. DO NOT TRUST JOHN L SCOTT IN YELM WITH MANAGING YOUR HOME!!!!

From the owner: Meet Steve Steve Mendonca’s real estate career began in…read more2002. Before real estate he worked as a sales representative for LD Brinkman, the largest flooring distributor in the U.S. After leaving the flooring business, Steve joined John L. Scott for the company’s leadership in real estate technology. He takes advantage of that technology by marketing his listings on several online platforms, but he also adds a personal touch and door knocks in every neighborhood his listings are in. Steve says that he enjoys working with people and helping them through a very stressful time. He specializes in helping military families with their permanent change of station (PCS). Steve works with local high schools and volunteered with the Northwest Special Olympics Regionals in Olympia.