Manager is so unhelpful. And very rude. I have never encountered someone who seems so angry about…read moreeverything. It was kinda sad to watch.

Stay away! They start you off at a low space rent, and then raise the rent every year! Plus, they…read morecharge extra if you have a pet, or an extra vehicle. There's no park maintenance, Many tenants don't even mow their lawns! The place is loaded with virmin; Ants, raccoons, possum, fleas, rabbits, feral cats, and loose dogs. Many of the trees have shallow roots, so they fall over with a good wind. The manager is Theresa Jansen, and it's owned by some company in Bellview called "Curran LLC".

I lived here for 7 years and anything that I wanted to fix they right away fix it and the…read moreamenities are super wonderful . I am glad yo live here.

This pile has like 8 couches and five mattresses. I wonder how long they'll let it build. It's been…read moreover two weeks so far... The reviews posted 8 years back and more talk about the flooding of the pipes and parking lots/driveway. Those are still true today in August 2024. And the knee deep thing the one person said? Truly accurate. I saw a delivery driver's car die IN FRONT OF ME because of the flooding. Dog poop everywhere is accurate. They don't do anything about it except once in a very rare while they'll send a general note to the complex. Btw if you're poor, I recommend you pay with cashier's check if you can, as opposed to the online payment system. They wait forever to actually process the payment, like until the 16th or so? And then they'll hit you with brutal late fees ($125-if they can hit you with a check bounce fee they'll as that, too). I honestly feel like they do this on purpose. Also the front office is wildly rude. Wildly. They mock you if you have financial problems like the above or ask for disability accommodations, and nothing ever happens. Maintenance is usually cool people, but who is working that team is constantly changing. Mysterious... I can't wait to move out of here.

If I could rate this company zero stars I would. This whole company operates like "Class A…read moreSCAMMERS". Former Employees not receiving compensation, Vendors and Contractors constantly being stuck with outstanding bills and fees.. meanwhile blaming THEIR lack of paying on THEIR bad business practices and lack of professionalism. As a person who has unfortunately done business and worked with this scamming company.. we will be placing liens on their properties and perusing these matters legally. Do yourself a favor and DO NOT RENT, WORK WITH, USE THE A PROPERTY MANAGERS or PATRONIZE this Scamming Lying Company.

Very unprofessional with your time. Also if your military prior military watch out the environment…read moreI was in was unsafe for me or any guest. A lot drug activity and surroundings was unclean and over grown bushes and grass. Oh be sure to watch your shoes cause if you don't own a dog you will be sure to get it's poops on the bottom of your shoes. Also you will get blame for things when your not at the residence or even in the state.

WeatherGuard Roofing installed a roof on our large horse barn in 2016 and provided us with a…read more10-year workmanship warranty. Despite paying over $54,000 for the roof, it began leaking within the first month. Over the next 9 years, we contacted them repeatedly for repairs. The leaks never stopped. They later tried to claim the warranty was only five years, despite us having written documentation of the 10-year warranty. When we met with the owner in 2025, he blamed the leaks on the building itself, saying it wasn't possible to properly roof a pole barn--yet somehow still sold us the job in the first place. We hired an independent roofing inspector who performed a controlled water test, and the roof leaked within hours. He confirmed there is no realistic way to repair this roof because it was improperly installed as a second-layer overlay. We now have no choice but to completely replace the roof at our own expense. In our opinion, this company does not stand by its work, and we feel misled by both the workmanship and the warranty process. We strongly urge anyone considering this company to proceed with caution and consult with an independent roofing expert before signing a contract.

Very Expensive, also passive aggressive and like to slander competition…read more Windows were quoted at about ~$1750 per window. Already had Pella come through which were $1450 per window. Which, during the estimate, they liked to constantly slander Pella + other companies. After telling them they were too expensive, they lowered the price by another $250, even though they had told me the $1750 was already the lowest they could go. Eventually got a quote for about 60% cheaper. When I told them I was choosing somebody else, because their prices were reasonable, they started to mock my decision and the reasoning for why I wasn't choosing them.

We joined VIS Group in the fall of 2025. What a great decision for our Association in Silver Lake,…read more WA. Our board had received numerous complaints about previous management firm from our homeowners. Now the homeowners join in singing VIS Group praises. Professional, educational and great response time has been our experience. As a homeowner and a board member i would recommend VIS Group. Ana Levchuk has been outstanding. Very knowledgeable and a great researcher. At our board meeting home owners were very impressed with her. She was kind, organized and patient as she interacted with our members. I enkoy working with her, as do the other board members. We respect and value her opinions. Thank you, Sherie Dobbins ​

Super-fast and friendly customer service received by Zyra V.!! She was very friendly and helped me…read moreget my documents in a hurry, thank you!

I was fined $150 for having a stroller briefly left out on my front porch after coming back inside…read morewith my small kids from a walk. The stroller was removed about an hour later, yet I still received an email that evening stating I was being fined for the property looking "unsightly" and for "remaining in violation." I've been trying to contact the HOA for two days now -- by phone, email, and voicemail -- with zero response. No one has followed up to clarify or even acknowledge my outreach. It feels like they couldn't find anything else wrong with my property, so they decided to charge me over a stroller. It's extremely frustrating to be ignored while they demand payment for something so minor and temporary. Very poor communication and unreasonable enforcement.

After living in a condo for a few years, I've experienced a couple different management companies…read moreand changes. My community recently switched to HOA Community Solutions and it was definitely worth it. I felt like I was intruding and a bother at other companies. Not with HOA! They answer phone calls and e mails is a timely manner and even pick up the phone! :) Emily is our rep for our property. She's professional, kind, diligent, and knows her stuff. She provides input but doesn't overstep. I feel like our community found an advocate rather than an adversary. Emily's job is not easy but she handles it with grace, poise and professional support.

Elizabeth made several errors and took no responsibility for them. I cannot recommend her.read more

Excellent work done by Elizabeth and her team! I've used her for a number of projects in the past,…read moreeverything from roofing and framing, to complicated concrete jobs that other contractors flat-out told me they couldn't do. Best contractor in the Sound area. I'd recommend her for anything you need.

I would give them less than 1 star if I could. We are military and signed with them in 2010 to…read moremanage our property in Yelm as we had been PCS'd out of the state. All started out well, and then our manager changed and the unresponsiveness began. We started receiving complaints from our homeowner's association regarding an RV parked in front of the house (which is against the covenants) and about the tenants throwing parties at the home in May of this year. When the manager emailed us a photo of the RV to show us where it was parked, we noticed a lot of cars parked in the drive-way and became concerned. We drove by the house in June and saw that the yard and landscaping had been allowed to become completely overgrown, and there was all kinds of miscellaneous items and event car parts (a hood) on the front porch. We were mortified as we had always kept the home and landscaping in good shape, and were also concerned with how the interior was being treated. We emailed John L Scott with our concerns and got no response. We emailed a day or so later to end the tenant's month-to-month rental agreement, and again no response. About a week later I had to email to get an update as to whether the tenants had been notified, and this time managed to get a response. We requested a walk-through of the home, and got no response. We only gained access to the house almost 3 weeks after requesting a walk-through when the tenants actually moved out. Over the course of the next 2 weeks while John L Scott was coordinating certain repairs I got very familiar with the condition of the home, and it was not how we turned it over to them. Garbage was left in the storage shed and all over the yard, the floors were absolutely filthy (9 swiffer wet jet pads later and I bet it still needs cleaning), and because the repairs had taken so long the backyard was again allowed to become overgrown (but John L Scott refused to have it mowed again before handing it over to us). The most outrageous offense though was that they have repeatedly refused to give us a copy of the lease and walk-through inspections. Our other property manager (we own 2 homes) gave us the lease for our previous tenants, and all of our friends that go through property management companies have always received copies of their leases. DO NOT TRUST JOHN L SCOTT IN YELM WITH MANAGING YOUR HOME!!!!

From the owner: Meet Steve Steve Mendonca’s real estate career began in…read more2002. Before real estate he worked as a sales representative for LD Brinkman, the largest flooring distributor in the U.S. After leaving the flooring business, Steve joined John L. Scott for the company’s leadership in real estate technology. He takes advantage of that technology by marketing his listings on several online platforms, but he also adds a personal touch and door knocks in every neighborhood his listings are in. Steve says that he enjoys working with people and helping them through a very stressful time. He specializes in helping military families with their permanent change of station (PCS). Steve works with local high schools and volunteered with the Northwest Special Olympics Regionals in Olympia.

I never thought I would have to take someone to court, but that's the process I'm in right now. RCW…read more59.18.280 states that the landlord has 21 days from the time the rental agreement ends and the tenant vacates the unit to postmark the return of the deposit or a written statement detailing why portions of the deposit were withheld. If the letter or bill gives estimates of repair costs, but not actual repair costs, your landlord failed to notify you correctly under the law even if your landlord gave you those estimates within 21 days. The court case that says estimates are not good enough is Goodeill v. Madison Real Estate, 191 Wash.App. 88 (2015). So I'm entitled to my entire security deposit and I have yet to receive it. What's worse is that when sharing the law and case information to NRB, the response I got was "This is how we've always done it." Way to tell me that you've been breaking the law for a LONG time. So as a result, all of my friends who are moving to tacoma, I steer them far away from NRB. so why two stars instead of one? Well, while we were there, things seemed fine. They were generally very responsive when we needed them to be, although I wasn't a fan of the occasional need to have inspections done. That was weird and the first time I've encountered it as a renter since college.

Highly unprofessional and their communication is extremely poor. They gave mixed messages and bad…read moreinformation. One of their employees had the audacity to yell at me on the phone. My advice is not to do business with these folks as they're practically unresponsive and when they are, they'll give you conflicting information and be very disrespectful. Rest assured that I will be making a formal complaint with the attorney general's office and the Tacoma Chambers of commerce. If you want to rent with these folks, expect to need a lawyer to deal with them.