Manager is so unhelpful. And very rude. I have never encountered someone who seems so angry about…read moreeverything. It was kinda sad to watch.

Stay away! They start you off at a low space rent, and then raise the rent every year! Plus, they…read morecharge extra if you have a pet, or an extra vehicle. There's no park maintenance, Many tenants don't even mow their lawns! The place is loaded with virmin; Ants, raccoons, possum, fleas, rabbits, feral cats, and loose dogs. Many of the trees have shallow roots, so they fall over with a good wind. The manager is Theresa Jansen, and it's owned by some company in Bellview called "Curran LLC".

Basically prison, except you pay the jailer to not do their job…read more Bad lease terms, excess fees, high crime rate in the area, but it looks oh so shiny...on the surface.

I lived here for 7 years and anything that I wanted to fix they right away fix it and the…read moreamenities are super wonderful . I am glad yo live here.

If I could rate this company zero stars I would. This whole company operates like "Class A…read moreSCAMMERS". Former Employees not receiving compensation, Vendors and Contractors constantly being stuck with outstanding bills and fees.. meanwhile blaming THEIR lack of paying on THEIR bad business practices and lack of professionalism. As a person who has unfortunately done business and worked with this scamming company.. we will be placing liens on their properties and perusing these matters legally. Do yourself a favor and DO NOT RENT, WORK WITH, USE THE A PROPERTY MANAGERS or PATRONIZE this Scamming Lying Company.

Very unprofessional with your time. Also if your military prior military watch out the environment…read moreI was in was unsafe for me or any guest. A lot drug activity and surroundings was unclean and over grown bushes and grass. Oh be sure to watch your shoes cause if you don't own a dog you will be sure to get it's poops on the bottom of your shoes. Also you will get blame for things when your not at the residence or even in the state.

Outstanding company--I have used them twice to replace my roof in my 46-year old home. They have…read moreexcellent employees who work fast, are very friendly and clean up after themselves. Couldn't be happier

WeatherGuard Roofing installed a roof on our large horse barn in 2016 and provided us with a…read more10-year workmanship warranty. Despite paying over $54,000 for the roof, it began leaking within the first month. Over the next 9 years, we contacted them repeatedly for repairs. The leaks never stopped. They later tried to claim the warranty was only five years, despite us having written documentation of the 10-year warranty. When we met with the owner in 2025, he blamed the leaks on the building itself, saying it wasn't possible to properly roof a pole barn--yet somehow still sold us the job in the first place. We hired an independent roofing inspector who performed a controlled water test, and the roof leaked within hours. He confirmed there is no realistic way to repair this roof because it was improperly installed as a second-layer overlay. We now have no choice but to completely replace the roof at our own expense. In our opinion, this company does not stand by its work, and we feel misled by both the workmanship and the warranty process. We strongly urge anyone considering this company to proceed with caution and consult with an independent roofing expert before signing a contract.

Very much appreciate JD Mallen. He was helpful, courteous and efficient…read more Thank you! Margaret H

Our HOA was working with an equally incompetent management company when they were taken over by…read moreVIS. We have the misfortune of living next door to a common area in our HOA and it has become a dumping ground for bedding, blinds, and other garbage deposited there. I reached out to VIS and asked them to remove the mattress that had been sitting there for more than a month. I was advised that they would not remove the mattress until I made a police report and provided evidence to them I'd done so. There are also folks living in the lot in their vehicles and dealing from them. Here is Scott's response to my request that they remove the garbage: Scott Roth (VIS Group, Inc.) Mar 31, 2026, 09:40 PDT Good morning; We certainly understand the importance as well as the concern of this issue. We are hopeful you also understand that the Association is not able to provide Security services, enforce laws, or place board members or their agents in harms way. Step-wise would first be to see if you have called the police to report the legal issues in which you describe? Once the police get involved and either make arrests or move people along, there should be an opportunity to safely present to the board the options to cleaning that area up. In the end the actions and approval to do work comes from the board. Please let us know the results of reports to police Best regards, Scott Roth, CMCA, AMS Director of Operations Community Manager Best regards indeed! Actually, Scott, you might want to check those pesky governing documents. They make it a requirement that you maintain community property, which would include debris removal. You might also want to check the provision in our docs that give owners the ability to take action when the Board won't and to recover all legal fees incurred. Additionally, it is also the association's responsibility to manage who is using our common areas and how they are using them. The police will not get involved in removing a homeless encampment on private property, sans an order from the court to do so. It is entirely the responsibility of the Board to resolve these complaints. We pay are dues and keep our property in compliance. We expect you to do your job. Your continual refusal to do so is only going to cost you in the end. Update: The mattress and burnt Christmas tree are still in the lot, and now a push mower has joined the company of trash. Today, the City of Auburn posted a notice to our HOA care of Vis Management to remove derelict vehicles and dumped trash.

KUDOS FOR SUE During THE past 2 1/2 years as owners in…read moreNANTUCKET WEST HOA, we've experienced consistent excellence in timely communication and costumer service led by our agent Lacrectia. October 28, while on an extended out-of-state road trip, we had an urgent need to obtain an HOA Master Policy insurance policy certificate (again!) due to inept re-fi loan processors. Community Solutions had already provided requested document on two previous occasions, but processors (did I mention inept) had failed to load said document into our underwriting file. So approval was blocked and our 3% re-fi loan rate lock was put in jeopardy. Enter the amazing Sue Dupuis. For more than an hour, during the noon hour, Sue juggled our lender conference call and HOA insurance company to obtain a new certificate - which had expired Oct 26! Juggling accomplished by the talented, unflappable, patient, can-do Amazing Sue, new certificate was obtained and emailed to necessary multiple parties. Loan was approved 3 hours later! Cannot express adequately to Sue our immense gratitude for the above-and-beyond service. But we do also want to express to HOA Community Solutions owner, Juanita, what a valued Team Member Sue Dupuis is AND that she be recognized for such excellence in customer service. Thank You. Merci, Gracias. Grazie. Mahalo.

It seems as though they do nothing except take our $$. When neighbors violate the HOA's regulations…read moreand I report it, I'll eventually get a reply from Community Solutions along the lines of "Oh, we'll tell your board about it but they don't have any meetings scheduled at this time..."

Elizabeth made several errors and took no responsibility for them. I cannot recommend her.read more

Excellent work done by Elizabeth and her team! I've used her for a number of projects in the past,…read moreeverything from roofing and framing, to complicated concrete jobs that other contractors flat-out told me they couldn't do. Best contractor in the Sound area. I'd recommend her for anything you need.

I would give them less than 1 star if I could. We are military and signed with them in 2010 to…read moremanage our property in Yelm as we had been PCS'd out of the state. All started out well, and then our manager changed and the unresponsiveness began. We started receiving complaints from our homeowner's association regarding an RV parked in front of the house (which is against the covenants) and about the tenants throwing parties at the home in May of this year. When the manager emailed us a photo of the RV to show us where it was parked, we noticed a lot of cars parked in the drive-way and became concerned. We drove by the house in June and saw that the yard and landscaping had been allowed to become completely overgrown, and there was all kinds of miscellaneous items and event car parts (a hood) on the front porch. We were mortified as we had always kept the home and landscaping in good shape, and were also concerned with how the interior was being treated. We emailed John L Scott with our concerns and got no response. We emailed a day or so later to end the tenant's month-to-month rental agreement, and again no response. About a week later I had to email to get an update as to whether the tenants had been notified, and this time managed to get a response. We requested a walk-through of the home, and got no response. We only gained access to the house almost 3 weeks after requesting a walk-through when the tenants actually moved out. Over the course of the next 2 weeks while John L Scott was coordinating certain repairs I got very familiar with the condition of the home, and it was not how we turned it over to them. Garbage was left in the storage shed and all over the yard, the floors were absolutely filthy (9 swiffer wet jet pads later and I bet it still needs cleaning), and because the repairs had taken so long the backyard was again allowed to become overgrown (but John L Scott refused to have it mowed again before handing it over to us). The most outrageous offense though was that they have repeatedly refused to give us a copy of the lease and walk-through inspections. Our other property manager (we own 2 homes) gave us the lease for our previous tenants, and all of our friends that go through property management companies have always received copies of their leases. DO NOT TRUST JOHN L SCOTT IN YELM WITH MANAGING YOUR HOME!!!!

From the owner: Meet Steve Steve Mendonca’s real estate career began in…read more2002. Before real estate he worked as a sales representative for LD Brinkman, the largest flooring distributor in the U.S. After leaving the flooring business, Steve joined John L. Scott for the company’s leadership in real estate technology. He takes advantage of that technology by marketing his listings on several online platforms, but he also adds a personal touch and door knocks in every neighborhood his listings are in. Steve says that he enjoys working with people and helping them through a very stressful time. He specializes in helping military families with their permanent change of station (PCS). Steve works with local high schools and volunteered with the Northwest Special Olympics Regionals in Olympia.

NRB is an excellent company with high quality individuals and have been fantastic to work with as a…read moreproperty owner! I have a property in the area that I managed myself for seven years and transitioned into with NRB. I could not be more pleased with the entire process of working with the team. Randy, Jen, Don and the entire team were excellent in dealing with a difficult tenant at the time. They helped with getting the property ready for the next tenant and I was able to take advantage of their relationships with contractors in the area. All of the work was documented and available on their portal to see what work was completed and how much the services were. I had success in emailing contacts at NRB and then ensuring other people could see that email. This is a busy office, so I recommend that you send emails as there are records of the topic to both parties. NRB is very successful and as a result has a lot of owners and tenants. Every time I engaged on email to NRB, I got a prompt and professional response back from their team. I know a few of the staff are either Veterans or are Military spouses and they are amazing human beings. I am so thankful for their services and ability to help owners manage their properties. I highly recommend using NRB as a property manager.

I never thought I would have to take someone to court, but that's the process I'm in right now. RCW…read more59.18.280 states that the landlord has 21 days from the time the rental agreement ends and the tenant vacates the unit to postmark the return of the deposit or a written statement detailing why portions of the deposit were withheld. If the letter or bill gives estimates of repair costs, but not actual repair costs, your landlord failed to notify you correctly under the law even if your landlord gave you those estimates within 21 days. The court case that says estimates are not good enough is Goodeill v. Madison Real Estate, 191 Wash.App. 88 (2015). So I'm entitled to my entire security deposit and I have yet to receive it. What's worse is that when sharing the law and case information to NRB, the response I got was "This is how we've always done it." Way to tell me that you've been breaking the law for a LONG time. So as a result, all of my friends who are moving to tacoma, I steer them far away from NRB. so why two stars instead of one? Well, while we were there, things seemed fine. They were generally very responsive when we needed them to be, although I wasn't a fan of the occasional need to have inspections done. That was weird and the first time I've encountered it as a renter since college.