I read the reviews here and other locations before choosing to work with Chris and South Sound Structures. I can understand some of the critical criticisms being posted about. I have worked customer service for almost 30 years in home services. The crew doing the work did not have fancy matching uniforms. errors were made during the process, as can happen with any service. From what I saw, the crew worked well together. They behaved and communicated in a professional manner while at my fiancées home. When a problem arose, they jumped on it to resolve it quickly. When I expressed concerns, they were addressed in a professional manner and Chris, Brie, and Matias were always attentive and aimed at providing a positive experience. Chris owned all aspects of the job from start to finish. He took ownership for his crew's performance and made sure I was satisfied with all aspects of the service. He is a small locally owned and operated business owner. His team did a great job and I am very satisfied with the results. I would use their services again without hesitation, and I will actively refer them to friends and family. Jobs do not always go smoothly. For me, it is not about If mistakes are made, it is about the resolution and final product. Standing by your work, taking pride in your team, and doing the right thing seem to be traits in small supply these days. South Sound Structures and Chris exhibited those traits from start to finish and that is why I will be happy to work with them again. read more