Staff here is awesome! But the rooms need a SERIOUS renovation and deep cleaning. I stayed here on…read moremy birthday for relaxation and to do content for my birthday. My room was just old and had so many issues and I ended up having to literally get on my hands and knees to clean .. no exaggeration! From the couch which had dust mites to the bathroom and overall upkeep of the room I was super disappointed. I've worked at Marriott so I know the standard and I always stay at residence inns which are my fav hotels. The staff tried to accommodate me and switch rooms but the other room wasn't any better and I was already settled into my room and it was late when I returned from running errands. I always stay at this property several times before and other Residence Inns and this was by far the worst as far as cleanliness goes. Again stay was amazing and super helpful. I stayed 3 nights and received 20,000 points for this issue which doesn't even equate to a full nights stay at this property. Super disappointed and won't be returning here. The pictures explain it all! The only reason they are getting 3 starts is because of the wonderful staff!

Residence Inn by Marriott Upper Marlboro Joint Base Andrews…read moreMy stay at this hotel was pleasant in terms of the room and comfort; however, the front desk experience and billing issue were extremely concerning and overshadowed the entire stay. Upon arrival, no staff was present at the front desk. When someone finally appeared, they failed to follow standard check-in procedures, including not requesting a credit card for incidentals, which is customary at Marriott properties. After three days, at the time of checkout, I was suddenly stopped by staff and treated as though I had done something wrong, despite the oversight being entirely on their end. I was then asked to place my card on hold for incidentals on the day of checkout, rather than at check-in. Weeks later, I discovered that $596.81 was charged to my card, even though the entire stay had already been paid for using Marriott points. This charge was not authorized as a room payment and was never clearly explained. As a result, I am now disputing the charge with my bank, and the process has taken weeks to resolve. While the physical stay itself was nice, the lack of professionalism, poor front desk management, and unresolved billing practices are unacceptable. Being treated like a criminal for an internal staff error, followed by an unexplained charge, has completely damaged my trust in this location. I strongly recommend that management review staff training, check-in protocols, and billing controls to prevent this from happening to future guests. This hotels charged me for the entire stay which is very disturbing to the highest extent. When I called the representative at the front said, "Nothing was taken out and I needed to call my bank." One star is way too generous.

Breakfast had a whole bunch of fresh fruits, and it was really good! The room was clean hot water…read moregot really hot. The workers were really friendly and made sure to give me plenty of cookies. I would definitely book again when I come back. I thought about staying one more night, but they were fully booked on a Tuesday, not surprised

Alright, lets get into it. After a long trip from Europe, we booked a room at the DoubleTree in…read moreLargo to be close to our family for Thanksgiving. The hotel is older and claimed to have renovated their rooms, so we were convinced this would be a good spot. Let's start with the pros: There is a bunch of parking our front. The staff was friendly. The restaurant in lobby was good, and we enjoyed the complimentary breakfast. Shoutout to the bartender David for his excellent service & kindness. The hotel is located across the street from Woodmore Towncenter, so you have gas stations, restaurants, and shopping nearby. Some room for improvement: The room we were initially given was absolutely horrendous. It looked nothing like the photos we saw when we booked the room. There were lady bugs, stink bugs, and I saw a spider in the room. The furniture was archaic & not what I expected. The TV was hanging off of the frame. I felt myself looking around the room fearful that a bug was going to suspend from the ceiling, fall on me and start crawling. After one night, my husband requested a new room, and thank goodness they gave us a freshly renovated room. The room was still a little dated, but it just felt clean and comfortable. I was able to enjoy my stay after the switch. For context, I posted photos of the new room they gave us. The elevator is extremely slow, so I hope they are working on fixing that. If we didnt have the mishap with the first room, (for the price) I would give our stay a 4/5.

While I would have rated this particular property as excellent given the stellar service from the…read morestaff team (i.e., Nordia - Front Desk, Lilly - Housekeeping Manager, and a few others that work the front desk. After being an extended stayer/guest, who has tried to stay away from folks and walk with my fur baby, there's management issues that needs to handled. First and foremost, there needs to be two people on the front desk after hours. The individuals that tend to have this particular shift-time should not be alone and need property support give the eclectic individuals that check-in and out of this Hilton owned property. I could share much more, which I will do once I check-out. However, this review should be an initial preview of what to expect if you are looking for a short, mid and/or long-term stay.

The place was clean and decently appointed. Went to a friend's 20th anniversary celebration for her…read morebusiness. The place was pretty well packed out and the food was good. Good job.

-checked in for an extended stay -clean parking lot, plenty…read moreof spaces in the front, sides and rear of hotel -free breakfast -tasty coffee -clean rooms, hallways, lounge and elevators -very professional staff, behind the counter and room service staff too -security guard on duty all night -free wifi -indoor pool and spa, towels provided at the pool so you don't have to bring your room towels down -vending machine located on first floor I the lobby and a Schwanns vending machine with flat breads, pizzas, hamburgers, and ice cream located on the 4th floor next to the elevators -I booked a suite and have two separate rooms. One with the fold out couch, TV, desk, fridge, microwave and bistro style dining table in the main room. The bedroom has the bed, HVAC unit, TV, window, three drawer storage for coming, two night stands. -bathroom has a shower, tub, single sink and a small area to hang a few items

Disgusting!! I get in the bed and look up and it looks like a damn water bug is in the crack of the…read moreceiling. I called to the front desk and the front desk manager Khalil told us to "knock it down and kill it!"Hilton would NEVER Not only that but the bathroom was dingy. Only gave 1 star because I couldn't give a ZERO! Don't stay here!

I've stayed at other LQ's in Maryland, Texas, GA and even VA beach. They're usually nice, clean and…read moremore upgraded. This one hasn't been here very long I believe but I think it was another hotel before it became an LQ. My checkin process was easy, there's plexiglass up at the desk, hand sanitizer in the lobby and social distancing being practiced. My opinion on the actual building : it was kind of run down looking but like I said I believe it was something else prior to being an LQ. My room. The room was a basic run of the mill hotel room you'd expect from a beltway-side chain. The room was clean and I believe it was one of the handicap rooms. (I don't recall asking for that one specifically but I'm guessing that's what was available). I got the king sized room with fridge and microwave. The bathroom is pretty large, there's a lot of floor space, the bed is comfortable and everything is in order. Upon inspecting the room I noticed the wall trim in the bathroom was peeling off the walls at the base board level. The ceiling in the room area about the bed had a spot like there was a hole cut there, and the bed had a few stains around the bed runner area at the bottom. I like the fact the floor was hard wood and not carpet. There's doors to access the adjacent rooms even though one of the doors is blocked by a nightstand table. The room could use an upgrade. But it's sufficient for a one night stay if that's what you need it for. I bought my dog with me and he enjoyed his stay. I can say there isn't much grass available for walking a dog unless you walk to the business next door but on hotel property, I didn't see much. I love LQ hotels but this one, not so much. Another caveat, the sheets appeared worn already. As if someone was laying in the bed and they just covered it with the comforter instead of changed it.

Horrible experience!! 2nd & 3rd floor had an indescribable nasty smell throughout the hallways. My…read morebed had glass in it. This place also rents to locals by the month and also allows pets, so I was awoken several times throughout the night by barking dogs. While having breakfast in common area with my 6 yo grandchidren, we were approached by a woman who appeared impaired and mentally unstable. She proceeded to berate me about racial issues and other rhetoric. This was in view of the front desk staff as well as the continental breakfast staff , and no one intervened!! So NO!!! I would NEVER recommend this place!

Just sent a student group on their DC trip to stay at Country Inn and Suites-Capitol Heights, and…read morethe reports I'm getting back from students and chaperones are great! Michelle and Maulik are a great team and were very responsive to our group's needs. The chaperones say the hotel was clean, safe, and reasonably quiet. (To be fair, if there was anyone making noise it would be the students themselves!) They also reported that the hotel staff was very helpful and welcoming, and efficiently carried out the plans we had made in advance. And then after the kids left, I got a message to say a few children had forgotten things in their rooms--and Michelle mailed them to me! The kids were thrilled to have their lost belongings back. We are very happy with Country Inn and Suites-Capitol Heights and will certainly keep it in mind for the future.

This is a very dated hotel that smells weird, is pretty dirty, and has a television with the…read moreinability to change channels. The only good part is that it's close to Commanders games if you're trying to save money on accommodations.

My stay at the Residence Inn by Marriott Largo Medical Center Drive, located at 1330 Carraway Court…read morein Largo, Maryland, was extremely disappointing and unsanitary. I stayed from August 18-20, 2026. Because I have low vision and require mobility assistance, I was assigned an accessible room. When I got into bed on the first night, I could feel that something was wrong with the bedding. I asked my companion to inspect it, and we discovered multiple dried spots and stains on the comforter that appeared to be bodily fluids. We immediately removed the comforter and placed it on the floor. I could not get anyone from the front desk to correct the problem that night. As a result, I was left without proper bedding and had a horrible night's sleep. No guest should be expected to spend the night in a room with bedding in that condition--especially a guest with disabilities who may need additional assistance addressing the problem. The following morning, I submitted a complaint and was told it would be escalated to a manager named Kevin. I later spoke with a front-desk employee named Almira, who initially offered $25 in compensation. I explained that $25 was not an appropriate response to being given unsanitary bedding and having to spend the entire night without the issue being corrected. I emailed the hotel pictures and video documenting exactly what was found on the comforter. It was eventually replaced while I was away from the room the next day. However, Kevin never contacted me, never responded to my email, and did not speak with me before I checked out. I was eventually given 5,000 Marriott Bonvoy points, but I do not agree that this was an adequate remedy. I requested money off the room for the affected night because I spent that entire night dealing with dirty bedding and was unable to get the situation corrected. Marriott points do not change what happened, and 5,000 points do not fairly compensate for such an unsanitary and distressing experience. As a Marriott Titanium member, I contacted Marriott customer service and was advised that the resolution was ultimately up to the individual property. While I was at the hotel, I also heard other guests complaining about dirty rooms. Staff advised that rooms are not cleaned every day, but regardless of the housekeeping schedule, every new guest should receive a thoroughly cleaned room with completely clean bedding. I am writing this review because neither the property nor Marriott provided what I consider a fair resolution. Management should have contacted me, acknowledged the pictures and video, apologized directly, and refunded the charge for the affected night. Marriott corporate needs to investigate this property's housekeeping practices, cleanliness standards, accessibility support, and management response to serious guest complaints. I would not recommend staying here unless major improvements are made.

My mother and I stayed at this Residence Inn from October 27, 2025, through July 2, 2026, after a…read morefire displaced us from our home. During that period, my stepfather also passed away. We were experiencing an extraordinarily difficult and vulnerable time, which made the way some of our concerns were handled especially painful. The most upsetting issue involved a pair of my mother's shoes that went missing during our stay. I am not alleging that I know who took them, but I repeatedly sought assistance and a reasonable review of what may have happened. After weeks of trying to reach a resolution, Manager Kevin Shah ultimately told me to "look through my things." This was dismissive and deeply upsetting, particularly after everything our family had already endured. I first raised this matter on March 31, but meaningful attention was not given to it until I contacted sought help from Corporate staff - Mr. Bikash and Marriott Customer Support (after countless calls and weeks). So if you want something to be resolved, you better be prepared to continuously reach out to the higher ups. That was my experience and my mom's experience at least. Afterward, I felt compelled to place three cameras around our suite so that my mother and I could feel secure and know who was entering. When I asked for a record of the housekeeping personnel who had accessed our suite, some--not all--members of the housekeeping staff became distant and, at times, confrontational. The hotel consequently felt much less welcoming during the remainder of our extended stay. There were also recurring problems with the property and its services. Breakfast food was sometimes cold or poor in quality, particularly on Sundays. One or two exercise machines were repeatedly out of service. Some towels had a strong odor resembling urine. On another occasion, the property lost water for an entire afternoon and night, and service did not return until the following afternoon. Because the toilet could not be properly used, I asked for a sanitary alternative. Staff told me that bottles of water could be provided, but they never arrived, leaving me unable to remain in the suite that day. I understand that maintenance problems can occur and that not every employee was responsible for these experiences. However, what mattered most was how concerns were handled. As long-term guests displaced by a house fire and coping with a death in our family, we needed professionalism, empathy, accountability, and basic communication. Instead, there were times when we felt dismissed, unsafe, and unwelcome. Leaving the hotel does not erase what happened. I am sharing this so management understands the lasting effect that its response--or lack of response--can have on guests who are already living through a crisis.

I had the worst experience I've ever had in my life at a hotel and I've been traveling since I was…read more10 years old. It was a disgusting bedbug infested, terrible customer service, nasty food, unpleasant staff, just about everything that you don't want in a place this place has. When I wanted a refund for my room because of the bedbugs they wouldn't even give me my deposit back. when I show them pictures of the bugs, they basically called me a liar saying that the computer on the bed was carpet or something. I had to actually take my computer down there and show them that the computer in the picture was the computer that I have very argumentative disgusting totally disgusting

Our stay was quite nice. Customer service was welcoming. We arrived pretty early so we had to wait…read morea few hours in the lobby for our room to be flipped. Once they were done, our two bedroom suite was clean. No issues noted. Breakfast in the morning had a nice variety and was quite filling. Check out was easy.

Creepy solicitors will be starring at you and ur children…read more The doors doesn't look safe they do not shut all the way, the rooms were horrible I called they said no deposit I called again for another questions they moved it up 30$ saying the first person who answered is in training but when I come in it said 50$ so they are liars as well as dirties

As soon as I walked in I was greeted by Edward. He was a very nice gentleman who made me feel like…read moreI was at home and nice quick conversations with him. Made my check in very simple and quick. The room I'm in non smoking is great. Nice and clean as well. Thank you Edward you rock keep up the good work and great attitude you got going on!!!

At first glance, this is a beautiful hotel (take in mind that I checked in at 1030pm). Sadly, my…read moreperception was skewed an hour within my stay. Lets get started ... Around 1130pm I tried to reached out to the front desk but realized the phone was broken, no dial tone. No biggy....I called the front desk on my cell. Around 2am, my wife saw a roach crawling on the television. She called the front desk on her cell to report the issue. 230am.... My family and I ( me, my wife and two kids) were moved one floor up to rm.403. What did we see on the TV and mini fridge when we woke up in the am? You guessed it.....another f*%kin roach. This time he was was accompanied by his mother's big ass. We didn't bother going back to sleep. We packed up and commenced to leave. I waited for over 30 minutes to speak to manager Kristin Gilliam and received the runabout from service reps. If I don't hear back from the manager within a week, I will report them to BBB and reach out to a contact at CBS. I forgot to mention. My first red flag should've been when the front desk clerk mentioned that the hotel has been owned by 3 or 4 different owners. Also, this building can use some maintenance. Paint is cracking and fixtures can be repaired. There is a bar/club that shares this building. You would think they could syphon enough money from that business to maintain upkeep.

Are you a fan of drug deals in the parking lot? Do you like lazy staff and musty smells? Is your…read morefavorite type of person a local who doesn't know the area? Look no further then, because I have the place for you! This Hotel has been sold and it's beyond me why. Who wouldn't want an A/C in their room that acts as a second window with its broken frame. Who wouldn't want to stand next to the real window and discover that you have a swimming pool in your room because it leaks. I was even able to watch TV in a way I never have before. They have excellent signal going to this new technology that makes you use your imagination as it pixalates. Convience you say? Then say no more. You are so close to nothing. I know you have been dreaming of visiting the hood and now you can. You are only seconds away. Strap on your vest, throw on some shades, and step out of your room. Quick, get back in!