NO STARS GIVEN!!! NO STARS GIVEN!!!…read more ***DISCLAIMER- DO NOT STAY HERE IF BOOKING A WHIRLPOOL JACUZZI ROOM!!! You've been warned. BBB complaint filed; more to follow. Upon completion of meditation, I will CONSIDER revising this review. Until then, this review will stand as our personal account of this property!*** What was intended to be a relaxing and celebratory getaway for our 19th wedding anniversary turned into a deeply frustrating and uncomfortable experience that left us disappointed and dissatisfied. After recently losing my mother on March 5, 2025, my husband and I had not had a moment to ourselves. We planned this short trip to decompress, reconnect, and find a bit of peace. We specifically booked a whirlpool jacuzzi suite near the National Harbor to ensure a restful environment. Instead, we encountered unprofessional service, persistent noise issues, and a lack of transparency from the staff regarding the room's location. When we arrived at approximately 11:30 PM on June 6, we were completely ignored at the front desk while the night clerk assisted a group of about six guests for nearly 15 minutes. There was no greeting, no acknowledgment, no apology for the wait -- not even a simple "I'll be right with you." Only after they left did she finally address me, asking how my day was in a manner that felt dismissive and performative. To make things worse, she asked if I knew whether the previous guests had taken the elevator -- an irrelevant and bizarre question for a late-night check-in. We were assigned Room 107; however, we were never informed that this room was located directly beneath the hotel's fitness center. Yes, a damn fitness center!!!! A fitness center on the second floor while we're assigned a room in the basement!!! That lack of disclosure ruined our entire weekend. At around 8:15 AM on Saturday morning, we were awakened by loud, continuous banging -- similar to weights dropping or people jumping -- from the floor above. I suffer from chronic migraines, and the noise instantly triggered a severe attack. We tried calling the front desk using the in-room phone, but the phone was dead. A maintenance worker later knocked on the door, claiming the front desk could hear us, but we couldn't hear them. Despite my husband explaining the issue, the staff member offered no help and never returned. The noise persisted intermittently for over THREE hours, completely derailing our planned day of activities. I was instead confined to bed, trying to manage my pain. To our dismay, the same noise started again on Sunday morning at around 7:30 AM. Still unaware of the source, I called the front desk from my personal phone. I spoke with a staff member named Denise, who identified herself as the manager. She casually informed me -- for the first time -- that our room was directly under the fitness center and that there was nothing she could do, as the gym was an amenity available during non-quiet hours. Wtf?!?! This was both shocking and unacceptable!!! At no point during booking or check-in were we warned about the room's location. Had we known we would be placed beneath a gym, we never would have accepted the room. The hotel failed to disclose a critical detail that directly impacted our ability to rest and enjoy our stay. Any room located beneath a fitness center should come with a clear disclaimer. In addition to the in-person experience, I also attempted to resolve this matter through their corporate office. On Monday, June 9, 2025, I contacted the corporate line and spoke with an employee named Mon, who assured me that our conversation would be recorded and reviewed by the general manager of the hotel. I was told I would receive a follow-up call. That call never came -- no phone call, no email, no text message. After waiting nearly three weeks, I followed up again on June 27, 2025, and spoke with another representative named Necy. She acknowledged the issue and offered 20,000 points to stay at another property. Yeah, ok...no thank you!! I declined!! Necy said the general manager would contact me. As of July 3, 2025, I still have not been contacted. This hotel delivered an unacceptable experience due to staff negligence, poor communication, and a failure to provide a quiet, restful environment. Corporate support has also failed to follow through. We paid for a relaxing anniversary weekend and instead endured stress, physical pain, and total disruption of our plans. We did not receive the quality of service or accommodation promised, and I am deeply disappointed in the way this issue has been handled at every level.

The main saving grace was the cleaners, they were so sweet and kind and the location. When I…read morechecked in there was a manager who was on the phone speaking loudly instead of helping, very unprofessional. The snack area was sad, barely anything to purchase. The bathtub was cracked in the middle. And the breakfast was definitely lacking, missing so many items.

Residence Inn by Marriott Upper Marlboro Joint Base Andrews…read moreMy stay at this hotel was pleasant in terms of the room and comfort; however, the front desk experience and billing issue were extremely concerning and overshadowed the entire stay. Upon arrival, no staff was present at the front desk. When someone finally appeared, they failed to follow standard check-in procedures, including not requesting a credit card for incidentals, which is customary at Marriott properties. After three days, at the time of checkout, I was suddenly stopped by staff and treated as though I had done something wrong, despite the oversight being entirely on their end. I was then asked to place my card on hold for incidentals on the day of checkout, rather than at check-in. Weeks later, I discovered that $596.81 was charged to my card, even though the entire stay had already been paid for using Marriott points. This charge was not authorized as a room payment and was never clearly explained. As a result, I am now disputing the charge with my bank, and the process has taken weeks to resolve. While the physical stay itself was nice, the lack of professionalism, poor front desk management, and unresolved billing practices are unacceptable. Being treated like a criminal for an internal staff error, followed by an unexplained charge, has completely damaged my trust in this location. I strongly recommend that management review staff training, check-in protocols, and billing controls to prevent this from happening to future guests. This hotels charged me for the entire stay which is very disturbing to the highest extent. When I called the representative at the front said, "Nothing was taken out and I needed to call my bank." One star is way too generous.

Staff here is awesome! But the rooms need a SERIOUS renovation and deep cleaning. I stayed here on…read moremy birthday for relaxation and to do content for my birthday. My room was just old and had so many issues and I ended up having to literally get on my hands and knees to clean .. no exaggeration! From the couch which had dust mites to the bathroom and overall upkeep of the room I was super disappointed. I've worked at Marriott so I know the standard and I always stay at residence inns which are my fav hotels. The staff tried to accommodate me and switch rooms but the other room wasn't any better and I was already settled into my room and it was late when I returned from running errands. I always stay at this property several times before and other Residence Inns and this was by far the worst as far as cleanliness goes. Again stay was amazing and super helpful. I stayed 3 nights and received 20,000 points for this issue which doesn't even equate to a full nights stay at this property. Super disappointed and won't be returning here. The pictures explain it all! The only reason they are getting 3 starts is because of the wonderful staff!

I've stayed at other LQ's in Maryland, Texas, GA and even VA beach. They're usually nice, clean and…read moremore upgraded. This one hasn't been here very long I believe but I think it was another hotel before it became an LQ. My checkin process was easy, there's plexiglass up at the desk, hand sanitizer in the lobby and social distancing being practiced. My opinion on the actual building : it was kind of run down looking but like I said I believe it was something else prior to being an LQ. My room. The room was a basic run of the mill hotel room you'd expect from a beltway-side chain. The room was clean and I believe it was one of the handicap rooms. (I don't recall asking for that one specifically but I'm guessing that's what was available). I got the king sized room with fridge and microwave. The bathroom is pretty large, there's a lot of floor space, the bed is comfortable and everything is in order. Upon inspecting the room I noticed the wall trim in the bathroom was peeling off the walls at the base board level. The ceiling in the room area about the bed had a spot like there was a hole cut there, and the bed had a few stains around the bed runner area at the bottom. I like the fact the floor was hard wood and not carpet. There's doors to access the adjacent rooms even though one of the doors is blocked by a nightstand table. The room could use an upgrade. But it's sufficient for a one night stay if that's what you need it for. I bought my dog with me and he enjoyed his stay. I can say there isn't much grass available for walking a dog unless you walk to the business next door but on hotel property, I didn't see much. I love LQ hotels but this one, not so much. Another caveat, the sheets appeared worn already. As if someone was laying in the bed and they just covered it with the comforter instead of changed it.

Horrible experience!! 2nd & 3rd floor had an indescribable nasty smell throughout the hallways. My…read morebed had glass in it. This place also rents to locals by the month and also allows pets, so I was awoken several times throughout the night by barking dogs. While having breakfast in common area with my 6 yo grandchidren, we were approached by a woman who appeared impaired and mentally unstable. She proceeded to berate me about racial issues and other rhetoric. This was in view of the front desk staff as well as the continental breakfast staff , and no one intervened!! So NO!!! I would NEVER recommend this place!

The view from the window was amazing for sunrise! The room was clean! The staff were helpful and…read morethe restaurant inside the hotel was good! The cornbread is a must have with your meal! 30 minutes walking distance to the museums and in a good area for food on the go and sitting in the restaurants. When I visit again this may truly be my spot!

I have had the most wonderful experience staying at The Morrow in Washington, D.C., and I truly…read morewant to express my deepest gratitude. From the moment I arrived, the staff made me feel welcomed, cared for, and completely at home. Everyone has been incredibly friendly, professional, and consistently went above and beyond for me during my stay. I especially want to thank Haneef, Bethlehem, Kaseem, and Eleanor. Each of you truly made a difference. Your kindness, attentiveness, and genuine care did not go unnoticed. Because of the exceptional service and warmth you showed me, I decided not to change my Hotel stay.It was truly the staff that made all the difference. It is rare to find a place where people treat guests with such sincerity, patience, and heart. I am sincerely grateful for the experience and for the positive energy you all bring every day. Thank you for making my stay so memorable and comforting. I will always remember this experience because of you

Had to stay here one night since my main weekend accommodations were not yet available. Check in…read morewas easy... based on how I booked, I didn't know what kind of room I had, but I was disappointed that it was just one king bed, but that's not necessarily their fault. The room was fine for one night, though I didn't absolutely love it. The complimentary breakfast in the mornings is awesome.... due to the convention, the line was just so long and I didn't get to make a waffle like I wanted to. I could've waited, but there was a fitness class I wanted to get to. On a normal stay, I'm sure it's much quieter. Huge shout out to their accessible ramp on the back entrance of the hotel... can't say how much attention I've paid to that at other hotels, but that's great to have.

This is a good conference hotel because it kind of keeps your audience captive. It has a lot of…read morerestaurants on property and walkable to several others. But it's not convenient to attractions of Washington DC. When you are a room guest of the resort you get two drink tix per night during your stay. The Harbor bar is a nice place to enjoy that perk. If you do want to get off campus, Old Town Alexandria is closer than the fun DC bar/restaurant locations. If you love gambling, MGM Grand is very close.

This is a very dated hotel that smells weird, is pretty dirty, and has a television with the…read moreinability to change channels. The only good part is that it's close to Commanders games if you're trying to save money on accommodations.

We found a bug crawling in the bed this morning. The hotel staff did not seem moved by our photo of…read morethe bug and did nothing about it.

Stayed in a 2-bedroom Presidential Suite at Club Wyndham National Harbor for spring break and…read moreoverall it was a really solid stay. The space is what stood out right away. Two full bedrooms, plenty of room to spread out, and it made a big difference not feeling cramped for a whole week. The full kitchen and separate living area came in handy, especially with kids, being able to cook, snack, and just relax without always going out was a plus. The location is hard to beat. You're right at National Harbor, so everything is walkable....restaurants, shops, the waterfront. It made the trip feel easy and low stress. I will say, while the suite is spacious and comfortable. They have made renovations but some areas could use a little updating. Things like the countertops and faucets felt a bit dated compared to everything else. Not a dealbreaker at all, just something you notice. There is a daily parking fee that guests are responsible for, $25 a day. Service was good overall, staff was friendly and check-in/check-out was smooth. All in all, I'd stay here again. Great for families, great location, and the extra space really makes the difference for a longer stay.

I was really happy with her stay. It is located at the National Harbor with plenty of things within…read morewalking distance. There's a lot of restaurants around. A CVS for your convenience. At the harbor, you can take a boat ride to Alexandria, ride the Ferris wheel, or just people watch. Parking across the street is $25 per day. It's about 15 minutes away from national Mall, and 10 minutes away from a super Walmart. The rooms are clean and spacious. They have a full kitchen with same accommodations as we were at home. Room was well maintained. Property is clean and inviting. Many activities and daily events. They have an indoor and outdoor pool. They have a large hot tub, corn hole, outdoor electric fireplace with TV, lounge chairs with umbrellas. There have an activities center. It has a pool table, ping-pong, table, foosball, Pac-Man arcade, Lego room, theater, board game room, and video game room. Plenty of things to keep the kids busy.

While I would have rated this particular property as excellent given the stellar service from the…read morestaff team (i.e., Nordia - Front Desk, Lilly - Housekeeping Manager, and a few others that work the front desk. After being an extended stayer/guest, who has tried to stay away from folks and walk with my fur baby, there's management issues that needs to handled. First and foremost, there needs to be two people on the front desk after hours. The individuals that tend to have this particular shift-time should not be alone and need property support give the eclectic individuals that check-in and out of this Hilton owned property. I could share much more, which I will do once I check-out. However, this review should be an initial preview of what to expect if you are looking for a short, mid and/or long-term stay.

I had one of the worst hotel experiences I've ever encountered at the Homewood Suites by Hilton…read moreLargo Washington DC. I booked and paid for my stay expecting professionalism, comfort, and respect, but instead I was treated unfairly and dismissed by management. During my stay, I discovered a bug in my room and brought the concern to staff because cleanliness and safety should matter at any hotel, especially one operating under the Hilton brand. Instead of addressing the issue respectfully, the manager became defensive and told me that I "complained too much." Shortly after, I was denied my stay despite already paying. As a paying guest, I should never be made to feel punished for reporting unsanitary conditions. The way this situation was handled was extremely disrespectful, embarrassing, and unprofessional. Guests should be able to voice concerns without fear of retaliation or being removed. I've stayed at many Hilton properties before and this experience was completely unacceptable. I hope management and corporate leadership seriously review how customers are being treated at this location because no guest deserves this kind of experience.

We love staying at theme hotels and saw this one had a heart shaped tub, so we wanted to go for it…read more I was not expecting luxury but nothing could have prepared me for the room me walked into. As soon as we entered the room I wanted to leave immediately because I felt physically ill that we were being charged $250 dollars. The carpet was worn down and stained with god knows what in many places and smelled so bad of cigarette smoke that the clothes we did not even take out of our bags reeked and we had to wash them. The bed was broken and leaning, there was mold and cigarette burns on the upholstered headboard and stains we could not identify. The back of the bed was held together by duct and painter's tape and there was a large gaping hole in the middle of the bed's headboard. There were multiple young men standing in the front door to the hotel and we felt unsafe using the main doors, so we found a back door that was held open with a small dirty towel that we used. The heater/AC had coffee (or old blood) stains all over the front of it. The worst part is, we booked the room specifically for a heart shaped tub as advertised and when we showed up, we received a jacuzzi room that was not heart shaped. The staff was rude and unhelpful so we just decided to straight up not spend the night.

I wasn't paying attention and ended up in PG County on the Green line at metro's closing last…read morenight. I thought, "I'll just get a hotel room" and found the review before mine. I figured it might be okay, and pretty cheap... I was wrong. $95 a night is not inexpensive, especially for the area. But, I'm assuming it was due to being right next to the metro. But, for that price, I should feel comfortable enough to hold the remote. Lets go through my night. I go up to my room, and walk into what smelled like a cloud of bum deodorant. After adapting to the smell, I reach for the remote, which is sticky. I put it down, but after I turned on the TV. The porn that was left on, was the only semi-clean thing about that room. Exhausted, I pull back the covers. I got a good corner back before the open condom wrapper made me throw the covers back on. The microwave wasn't too dirty, but that may be because of the neat freak time-traveler that brought it from 1992. The towels to shower with looked like something people wash their car with; or clean a slave's wounds with. It may seem like an exaggeration, but trust me when I say that this was the filthiest hotel I've ever slept in. The homeless man at the end of my hallway looked to be getting good shut eye while I was leaving this morning.

I visited the MGM National Harbor two weekends in a row, once just for fun, and once for a…read morestay/spa/soiree. It's definitely a good time! The parking is very easy and accessible to the casino. The stores are fun and the restaurants look great. The atrium is beautiful and I was lucky enough that it was Lunar New Year themed when I visited. The rooms are quite nice and very clean, plus they are spacious. Bed is comfortable and the shower is great. Climate control worked well. It was an enjoyable stay and I would stay here again. The spa was fine, but more on that under separate cover. For food, I ate at the National Market (food court), from both Zizi's Pizza and Noodle Bar, both of which were fine, and I'd eat at again. I also ate at the Bellagio Patisserie, which was good--I liked my flatbread and latte for breakfast, along with my dessert. Room service was enjoyable, as I ordered a very delicious chicken tender and tots meal. I'm not a casino person but I do enjoy walking through one and MGM has a fun vibe. I was hoping to try Blossom during one visit, but it did not open in time. We had drinks in the lobby bar, which is well-appointed and lively with delicious cocktails and great service. We also had drinks at Osteria Costa, but service was not great. The website/app leaves much to be desired. I could not find all needed information and opening times for restaurants and stores were incorrect, which is bewildering and causes one to wonder what else management is overlooking. Staff is super friendly and helpful though, and I am looking forward to returning.

Big. Shiny. Confident. It has that casino energy where everything feels turned up a notch. Glass…read more Lights. Movement. Money sounds in the background. The architecture is dope too. Sleek without feeling cold. It gives the whole place a real destination feel instead of just a room full of machines. The baccarat setup stood out. Lots of tables. Good weekend energy. It felt active without feeling impossible to get into. The mixed table games gave the floor more range too. Enough variety to wander. Enough action to keep the room alive. Very casino main character. Very "one more hand" behavior. The slot machines were strong. Plenty of options. Bright screens. Good variety. Easy to get pulled into a section and lose track of time. They had that modern casino pull where the machines feel like little video games with rent due. Fun. Loud. Addictive in the expected way. The food area was decent. Convenient more than special. It handled the need. Grab something. Reset. Get back to the floor. Nothing that stole the show but enough to keep the night moving. Parking is huge. First-time confusing though. The size is helpful once you understand it. But pulling in for the first time had that "where exactly am I supposed to go" moment. A few more mental breadcrumbs would help. The vibe is weekend casino polish with a strong National Harbor flex. Big property. Big tables. Big lights. Easy to make a night out of it. it's giving... Ocean's Eleven after the group chat picked Maryland.