I just left some days ago from staying here and I never had problems or issues at all at this…read morelocation, housekeeping was definitely sweet but the manger at the front desk had an anal attitude, very unprofessional (Mr. Hodges). Even charged us wrong for our room the same day he gave my husband attitude. And then the next day he was still angry, I doubt he likes his job or maybe under pressure. But very unprofessional and even threatened to kick us out because we asked where our money was going getting over charged and we was the ones not happy, we are the customers and wasn't even irate and threatened to kick us out the very first day. Unprofessional and not pleased

NO STARS GIVEN!!! NO STARS GIVEN!!!…read more ***DISCLAIMER- DO NOT STAY HERE IF BOOKING A WHIRLPOOL JACUZZI ROOM!!! You've been warned. BBB complaint filed; more to follow. Upon completion of meditation, I will CONSIDER revising this review. Until then, this review will stand as our personal account of this property!*** What was intended to be a relaxing and celebratory getaway for our 19th wedding anniversary turned into a deeply frustrating and uncomfortable experience that left us disappointed and dissatisfied. After recently losing my mother on March 5, 2025, my husband and I had not had a moment to ourselves. We planned this short trip to decompress, reconnect, and find a bit of peace. We specifically booked a whirlpool jacuzzi suite near the National Harbor to ensure a restful environment. Instead, we encountered unprofessional service, persistent noise issues, and a lack of transparency from the staff regarding the room's location. When we arrived at approximately 11:30 PM on June 6, we were completely ignored at the front desk while the night clerk assisted a group of about six guests for nearly 15 minutes. There was no greeting, no acknowledgment, no apology for the wait -- not even a simple "I'll be right with you." Only after they left did she finally address me, asking how my day was in a manner that felt dismissive and performative. To make things worse, she asked if I knew whether the previous guests had taken the elevator -- an irrelevant and bizarre question for a late-night check-in. We were assigned Room 107; however, we were never informed that this room was located directly beneath the hotel's fitness center. Yes, a damn fitness center!!!! A fitness center on the second floor while we're assigned a room in the basement!!! That lack of disclosure ruined our entire weekend. At around 8:15 AM on Saturday morning, we were awakened by loud, continuous banging -- similar to weights dropping or people jumping -- from the floor above. I suffer from chronic migraines, and the noise instantly triggered a severe attack. We tried calling the front desk using the in-room phone, but the phone was dead. A maintenance worker later knocked on the door, claiming the front desk could hear us, but we couldn't hear them. Despite my husband explaining the issue, the staff member offered no help and never returned. The noise persisted intermittently for over THREE hours, completely derailing our planned day of activities. I was instead confined to bed, trying to manage my pain. To our dismay, the same noise started again on Sunday morning at around 7:30 AM. Still unaware of the source, I called the front desk from my personal phone. I spoke with a staff member named Denise, who identified herself as the manager. She casually informed me -- for the first time -- that our room was directly under the fitness center and that there was nothing she could do, as the gym was an amenity available during non-quiet hours. Wtf?!?! This was both shocking and unacceptable!!! At no point during booking or check-in were we warned about the room's location. Had we known we would be placed beneath a gym, we never would have accepted the room. The hotel failed to disclose a critical detail that directly impacted our ability to rest and enjoy our stay. Any room located beneath a fitness center should come with a clear disclaimer. In addition to the in-person experience, I also attempted to resolve this matter through their corporate office. On Monday, June 9, 2025, I contacted the corporate line and spoke with an employee named Mon, who assured me that our conversation would be recorded and reviewed by the general manager of the hotel. I was told I would receive a follow-up call. That call never came -- no phone call, no email, no text message. After waiting nearly three weeks, I followed up again on June 27, 2025, and spoke with another representative named Necy. She acknowledged the issue and offered 20,000 points to stay at another property. Yeah, ok...no thank you!! I declined!! Necy said the general manager would contact me. As of July 3, 2025, I still have not been contacted. This hotel delivered an unacceptable experience due to staff negligence, poor communication, and a failure to provide a quiet, restful environment. Corporate support has also failed to follow through. We paid for a relaxing anniversary weekend and instead endured stress, physical pain, and total disruption of our plans. We did not receive the quality of service or accommodation promised, and I am deeply disappointed in the way this issue has been handled at every level.

Staff here is awesome! But the rooms need a SERIOUS renovation and deep cleaning. I stayed here on…read moremy birthday for relaxation and to do content for my birthday. My room was just old and had so many issues and I ended up having to literally get on my hands and knees to clean .. no exaggeration! From the couch which had dust mites to the bathroom and overall upkeep of the room I was super disappointed. I've worked at Marriott so I know the standard and I always stay at residence inns which are my fav hotels. The staff tried to accommodate me and switch rooms but the other room wasn't any better and I was already settled into my room and it was late when I returned from running errands. I always stay at this property several times before and other Residence Inns and this was by far the worst as far as cleanliness goes. Again stay was amazing and super helpful. I stayed 3 nights and received 20,000 points for this issue which doesn't even equate to a full nights stay at this property. Super disappointed and won't be returning here. The pictures explain it all! The only reason they are getting 3 starts is because of the wonderful staff!

Residence Inn by Marriott Upper Marlboro Joint Base Andrews…read moreMy stay at this hotel was pleasant in terms of the room and comfort; however, the front desk experience and billing issue were extremely concerning and overshadowed the entire stay. Upon arrival, no staff was present at the front desk. When someone finally appeared, they failed to follow standard check-in procedures, including not requesting a credit card for incidentals, which is customary at Marriott properties. After three days, at the time of checkout, I was suddenly stopped by staff and treated as though I had done something wrong, despite the oversight being entirely on their end. I was then asked to place my card on hold for incidentals on the day of checkout, rather than at check-in. Weeks later, I discovered that $596.81 was charged to my card, even though the entire stay had already been paid for using Marriott points. This charge was not authorized as a room payment and was never clearly explained. As a result, I am now disputing the charge with my bank, and the process has taken weeks to resolve. While the physical stay itself was nice, the lack of professionalism, poor front desk management, and unresolved billing practices are unacceptable. Being treated like a criminal for an internal staff error, followed by an unexplained charge, has completely damaged my trust in this location. I strongly recommend that management review staff training, check-in protocols, and billing controls to prevent this from happening to future guests. This hotels charged me for the entire stay which is very disturbing to the highest extent. When I called the representative at the front said, "Nothing was taken out and I needed to call my bank." One star is way too generous.

I've stayed at other LQ's in Maryland, Texas, GA and even VA beach. They're usually nice, clean and…read moremore upgraded. This one hasn't been here very long I believe but I think it was another hotel before it became an LQ. My checkin process was easy, there's plexiglass up at the desk, hand sanitizer in the lobby and social distancing being practiced. My opinion on the actual building : it was kind of run down looking but like I said I believe it was something else prior to being an LQ. My room. The room was a basic run of the mill hotel room you'd expect from a beltway-side chain. The room was clean and I believe it was one of the handicap rooms. (I don't recall asking for that one specifically but I'm guessing that's what was available). I got the king sized room with fridge and microwave. The bathroom is pretty large, there's a lot of floor space, the bed is comfortable and everything is in order. Upon inspecting the room I noticed the wall trim in the bathroom was peeling off the walls at the base board level. The ceiling in the room area about the bed had a spot like there was a hole cut there, and the bed had a few stains around the bed runner area at the bottom. I like the fact the floor was hard wood and not carpet. There's doors to access the adjacent rooms even though one of the doors is blocked by a nightstand table. The room could use an upgrade. But it's sufficient for a one night stay if that's what you need it for. I bought my dog with me and he enjoyed his stay. I can say there isn't much grass available for walking a dog unless you walk to the business next door but on hotel property, I didn't see much. I love LQ hotels but this one, not so much. Another caveat, the sheets appeared worn already. As if someone was laying in the bed and they just covered it with the comforter instead of changed it.

Horrible experience!! 2nd & 3rd floor had an indescribable nasty smell throughout the hallways. My…read morebed had glass in it. This place also rents to locals by the month and also allows pets, so I was awoken several times throughout the night by barking dogs. While having breakfast in common area with my 6 yo grandchidren, we were approached by a woman who appeared impaired and mentally unstable. She proceeded to berate me about racial issues and other rhetoric. This was in view of the front desk staff as well as the continental breakfast staff , and no one intervened!! So NO!!! I would NEVER recommend this place!

I recently stayed at The Morrow for one night during a quick work trip. I have to say, this must be…read morethe biggest hotel room I've ever stayed in! I believe this was considered the handicap accessible room based on the low hooks and how the sink was arranged with toiletries towards the front of the counter. It had a spacious bathroom, separate living room, and a bedroom with its own doorways. Two TVs, automated blinds, a large wardrobe with a safe, mini fridge, and coffee machine made this an incredibly well equipped room. The slippers and bathrobe were both a nice touch - I liked the bathrobe so much I wish I knew where to buy one! The Le Labo toiletries in the bathroom were amazing too. It was such a nice room I hardly wanted to leave! A couple quick notes for improvement: 1. The phone in the room was not operating correctly. I called down for utensils and got disconnected several times before the front desk forwarded my call to dining services. The phone then just rang and rang and rang with no one answering. 2. The temperature in the hotel in general was pretty warm. I was sweating my butt off in the lobby! Temp in the room stayed fairly stable but wouldn't get cooler than 70/69. 3. I wanted a glass of wine from the hotel bar to take up to my room. The bartender seemed puzzled by this request and mentioned that I'd need to bring my wine glass back down myself. Not a big deal but just seems like an oversight for a hotel with it's own onsite restaurant. Of course some guests are going to want to enjoy a drink in their rooms.

This is a very comfortable, clean property with a well-equipped fitness center and several other…read morenice amenities. The biggest downside is the cost. The hotel is extremely expensive, yet it doesn't include complimentary breakfast or many of the perks you'd expect at that price point. I had breakfast by myself, and a simple meal of bacon, eggs, and coffee came to nearly $50. There is also no sundry shop on-site and no traditional vending machines--only a wine vending kiosk, which I didn't even know existed. Parking is another added expense. Valet parking is the only option and costs $65 per night, plus tax. Overall, I'd rate this property a 7/10. While the accommodations are comfortable and well maintained, the numerous extra charges and lack of included amenities make the overall value disappointing.

Overall, we had a great stay! The hotel was clean, comfortable, and the staff was very nice and…read morewelcoming. Everything was well maintained, and we had a pleasant experience overall. The only issue we had was with a couple of pillows that appeared to be dirty. I'll be reaching out to the hotel directly about that, as I'm sure they'll want to address it. Aside from that, we really enjoyed our stay and would definitely consider staying here again. Easily a 4/5 experience!

Had to stay here one night since my main weekend accommodations were not yet available. Check in…read morewas easy... based on how I booked, I didn't know what kind of room I had, but I was disappointed that it was just one king bed, but that's not necessarily their fault. The room was fine for one night, though I didn't absolutely love it. The complimentary breakfast in the mornings is awesome.... due to the convention, the line was just so long and I didn't get to make a waffle like I wanted to. I could've waited, but there was a fitness class I wanted to get to. On a normal stay, I'm sure it's much quieter. Huge shout out to their accessible ramp on the back entrance of the hotel... can't say how much attention I've paid to that at other hotels, but that's great to have.

This is a very dated hotel that smells weird, is pretty dirty, and has a television with the…read moreinability to change channels. The only good part is that it's close to Commanders games if you're trying to save money on accommodations.

DO NOT STAY AT THIS PROPERTY! I checked out no longer than 30 minutes after checking in and I…read morecouldn't get a refund. When I first went into the room, the door was jammed from the outside and I had to push it open then when I got inside the room, it wouldn't close, that was the first red flag. I asked for a new room because I didnt feel safe they gave me another room, it was dirty. Stains on the sheets, bugs on the floor, what "appeared" to be blood stains in the tub, I was completely turned off by the property and just wanted to leave. stay at your own risk, I pray your experience is better than mine. I was told since I booked through a third party (expedia) I wasn't going to get a refund and expedia didn't help with anything either

Stayed in a 2-bedroom Presidential Suite at Club Wyndham National Harbor for spring break and…read moreoverall it was a really solid stay. The space is what stood out right away. Two full bedrooms, plenty of room to spread out, and it made a big difference not feeling cramped for a whole week. The full kitchen and separate living area came in handy, especially with kids, being able to cook, snack, and just relax without always going out was a plus. The location is hard to beat. You're right at National Harbor, so everything is walkable....restaurants, shops, the waterfront. It made the trip feel easy and low stress. I will say, while the suite is spacious and comfortable. They have made renovations but some areas could use a little updating. Things like the countertops and faucets felt a bit dated compared to everything else. Not a dealbreaker at all, just something you notice. There is a daily parking fee that guests are responsible for, $25 a day. Service was good overall, staff was friendly and check-in/check-out was smooth. All in all, I'd stay here again. Great for families, great location, and the extra space really makes the difference for a longer stay.

I was really happy with her stay. It is located at the National Harbor with plenty of things within…read morewalking distance. There's a lot of restaurants around. A CVS for your convenience. At the harbor, you can take a boat ride to Alexandria, ride the Ferris wheel, or just people watch. Parking across the street is $25 per day. It's about 15 minutes away from national Mall, and 10 minutes away from a super Walmart. The rooms are clean and spacious. They have a full kitchen with same accommodations as we were at home. Room was well maintained. Property is clean and inviting. Many activities and daily events. They have an indoor and outdoor pool. They have a large hot tub, corn hole, outdoor electric fireplace with TV, lounge chairs with umbrellas. There have an activities center. It has a pool table, ping-pong, table, foosball, Pac-Man arcade, Lego room, theater, board game room, and video game room. Plenty of things to keep the kids busy.

While I would have rated this particular property as excellent given the stellar service from the…read morestaff team (i.e., Nordia - Front Desk, Lilly - Housekeeping Manager, and a few others that work the front desk. After being an extended stayer/guest, who has tried to stay away from folks and walk with my fur baby, there's management issues that needs to handled. First and foremost, there needs to be two people on the front desk after hours. The individuals that tend to have this particular shift-time should not be alone and need property support give the eclectic individuals that check-in and out of this Hilton owned property. I could share much more, which I will do once I check-out. However, this review should be an initial preview of what to expect if you are looking for a short, mid and/or long-term stay.

The place was clean and decently appointed. Went to a friend's 20th anniversary celebration for her…read morebusiness. The place was pretty well packed out and the food was good. Good job.

We love staying at theme hotels and saw this one had a heart shaped tub, so we wanted to go for it…read more I was not expecting luxury but nothing could have prepared me for the room me walked into. As soon as we entered the room I wanted to leave immediately because I felt physically ill that we were being charged $250 dollars. The carpet was worn down and stained with god knows what in many places and smelled so bad of cigarette smoke that the clothes we did not even take out of our bags reeked and we had to wash them. The bed was broken and leaning, there was mold and cigarette burns on the upholstered headboard and stains we could not identify. The back of the bed was held together by duct and painter's tape and there was a large gaping hole in the middle of the bed's headboard. There were multiple young men standing in the front door to the hotel and we felt unsafe using the main doors, so we found a back door that was held open with a small dirty towel that we used. The heater/AC had coffee (or old blood) stains all over the front of it. The worst part is, we booked the room specifically for a heart shaped tub as advertised and when we showed up, we received a jacuzzi room that was not heart shaped. The staff was rude and unhelpful so we just decided to straight up not spend the night.

I wasn't paying attention and ended up in PG County on the Green line at metro's closing last…read morenight. I thought, "I'll just get a hotel room" and found the review before mine. I figured it might be okay, and pretty cheap... I was wrong. $95 a night is not inexpensive, especially for the area. But, I'm assuming it was due to being right next to the metro. But, for that price, I should feel comfortable enough to hold the remote. Lets go through my night. I go up to my room, and walk into what smelled like a cloud of bum deodorant. After adapting to the smell, I reach for the remote, which is sticky. I put it down, but after I turned on the TV. The porn that was left on, was the only semi-clean thing about that room. Exhausted, I pull back the covers. I got a good corner back before the open condom wrapper made me throw the covers back on. The microwave wasn't too dirty, but that may be because of the neat freak time-traveler that brought it from 1992. The towels to shower with looked like something people wash their car with; or clean a slave's wounds with. It may seem like an exaggeration, but trust me when I say that this was the filthiest hotel I've ever slept in. The homeless man at the end of my hallway looked to be getting good shut eye while I was leaving this morning.

Hi, DONT DO IT!…read more First off: $15 parking only if you don't have a members account which is free if you sign up by phone or desk and they ask u many questions just to sign up! Good thing is: New members get a promo, you spin the wheel and land on a free slot play $10-$10,000! We used our $15 free slot play! Won $15 cash. Bad thing: We lost $20 on slots, wheel of fortune, and we lost $105 on dice games at the tables! Dude asked me to put my phone away but nice and calm! Anyways! We did like the views outside in the pond area. We did have a lil walk around and had fun. Dudes there were eyeing us and ppl were friendly once you were at a table for a while. Otherwise ppl were spending spending!

I was here a few weeks ago for the Derek Hough show…read more Parking was very easy to navigate and I never had any issues with long lines, getting in and out. I did get there early and park and use a ride share to get to Alexandria for dinner. Parking was free because I signed up for the membership that is free, and in my profile settings I listed my make and model with license plate. The emails sent before the event were packed with useful information to help you navigate your evening, and the time leading up to the event. The property is very clean, and well organized. All the staff I encountered were very helpful, polite and hard working. The casino area was busy here and there but not over whelming.