This was an absolute disaster. On February 3rd, I had a fully paid Expedia reservation at the Red…read moreRoof in Oxon Hill, D.C. booked out of pure goodwill to help a friend who had nowhere else to stay. I arrived, unaware of a deposit, I asked the female front desk and the front desk flatly promised I could cancel if I chose to. I followed every step. tried the app, contacted Expedia only to be outright denied. When staff changed, the next person doubled down on the dishonestly.(Dan) I theI left with no room, no refund, and no respect. I wouldn't recommend this place to anyone. It was a blatant failure, dishonest, unprofessional, and utterly unacceptable.

Sprinklers are so bad . I had no choice but the get wet coming in and out the hotel room . Socks…read moregot wet pants got wet hair got wet . It's insane they don't fix something like this And there was a roach inside

Aside from waking up randomly at 4:30AM and seeing a bed bug crawling on our sheets & having to…read morechange rooms at 5AM, no sleep cause duh new room or not nobody's sleeping after that, and freaking out, having to put all our stuff in big plastic bags and go through everything carefully as to not bring home any with us, my child now being paranoid about bugs in bed everywhere she sleeps, I would say the hotel was pretty nice. We stayed in room 710 on 8/15/26. Beware!

Very nice bar and outdoor seating also the suites with beautiful views of The DMV . The food is goodread more

While the location and room was great, the staff, service, and ambiance make this one of my worst…read moreWestin experiences that I have ever had. As a Marriott Ambassador member, I stay at Marriott properties across the US weekly, and this property is missing even basic customer service on every level. First, the housekeeping staff were unable to communicate with me as a guest using basic English. I requested several toiletries that were not in my room when I checked in, and were obviously not checked by housekeeping to include body wash and shampoo. It took me leading the housekeeper physically by the hand to my bathroom and pointing to her what I needed for her to finally understand. Then the bottle literally fell off the wall, she placed it on the ground in the shower, and simply left it there! Next, I called for extra pillows, and waited over 2 hours before calling yet again to inquire about the status of the items. The person that answered the phone offered no apology and simply said they would send some up, which they did, but a guest should not be waiting two hours and have to follow-up for such a simple request. The exclusively foam pillows that this property has adopted were very uncomfortable. So much for comfortable feather pillows that used to be the Westin Heavenly pillow standard. Yesterday, I had a large Instacart order delivered to the hotel, and several of my delivery bags from the driver ripped immediately outside the front door. I could see the two front desk staff literally watching me thru the glass doors struggle to control my bags. They made no effort to come and offer assistance, and waited until I literally made three trips to move the items inside the hotel lobby myself before finally asking if I wanted a cart. This is embarrassing customer service. They knew that I was a hotel guest, and they were literally sitting at the front desk doing nothing. I dined in the hotel bar tonight and had a very unenjoyable experience both service wise and also the food was below average. It took over 15 minutes for the female server to even come clean my table and acknowledge me because she was clearly busy on her phone, visibly in the main dining area for all guests to see. There was a group of young girls (about 15) sitting at the large table off to the side. They were live streaming the entire hour and a half that I was there, making FaceTime calls, playing music and videos without headphones. It was beyond irritating, and they were also filming me and other guests in their live stream, which was not appropriate. I asked the bartender to ask them to stop, and he brushed me off. Then, to top it off, another Westin employee with a name tag was talking around the bar area and into the bar itself on her cell phone on a FaceTime call as well. I am not sure what type of operation is being run here, but the complete lack of professionalism was astounding. When I received my dinner bill, there was a $10.00 "Service Charge" which I had no idea what this was for, nor would I have had dinner here had I known this. Why was I charged this fee. The food was not good at all as the steak had no flavor. I was not offered an actual steak knife, nor any type of steak sauce. The server did not refill my drink, and I finally gave up asking. It is unfortunate how terrible the service is at this property as the location is great, and I generally really liked my room. I will sadly not be back after this horrific experience.

Front desk staff was just AWFUL Rude, impatient, poor…read moreCommunication Room In need of desperate makeover Linens torn I used to idolize this chain Not anymore

Hi, DONT DO IT!…read more First off: $15 parking only if you don't have a members account which is free if you sign up by phone or desk and they ask u many questions just to sign up! Good thing is: New members get a promo, you spin the wheel and land on a free slot play $10-$10,000! We used our $15 free slot play! Won $15 cash. Bad thing: We lost $20 on slots, wheel of fortune, and we lost $105 on dice games at the tables! Dude asked me to put my phone away but nice and calm! Anyways! We did like the views outside in the pond area. We did have a lil walk around and had fun. Dudes there were eyeing us and ppl were friendly once you were at a table for a while. Otherwise ppl were spending spending!

I was here a few weeks ago for the Derek Hough show…read more Parking was very easy to navigate and I never had any issues with long lines, getting in and out. I did get there early and park and use a ride share to get to Alexandria for dinner. Parking was free because I signed up for the membership that is free, and in my profile settings I listed my make and model with license plate. The emails sent before the event were packed with useful information to help you navigate your evening, and the time leading up to the event. The property is very clean, and well organized. All the staff I encountered were very helpful, polite and hard working. The casino area was busy here and there but not over whelming.

This will be my go-to hotel in the National Harbor going forward! I've stayed a few in the Harbor,…read morebut this has been the best. We stayed here to attend a party in the Ft. Washington area. You know, trying to be responsible adults. When we pulled up to check in there were a few people ahead of us. The receptionist was still very polite to everybody. She answered our questions about parking and we were set. By the way, it's very convenient that the parking garage is right across the street. You can use your room key to enter the hotel from the backside (across from the parking garage). You can get your parking ticket validated to allow in & out access. The decor is modern and updated. I like the way they've set up seating areas by the dining area for say...... a family with small kids to eat together. There are a few TV's on the walls in the sitting areas if you'd like to just chill. The room, or should I say suite, was nice. I like that the TV swivels 360 degrees so you can turn it around to watch while on the couch. Then swivel it to the bed and watch there as well. We had a kitchenette with microwave, plates, glasses, siverware, a stove, etc. The bed was comfy, but the pillows were a bit lumpy. They did the job. The water was HOT and had good pressure. What else do you need? Oh, the gym was pretty good for a hotel gym! They even had kettlebells. They also had a store with plenty of everything you might need while you're there. I felt comfortable there. The door and elevator both required key-card access. The carpet didn't look worn down. The hallways were painted (or it was probably wallpaper) a nice grey color. It really felt homey. We'll be back.

My husband and I stayed at the Residence Inn by Marriot for five nights during Podcast Movement in…read morelate August, which was being held at the Gaylord Resort across the street. We stayed here because of our pet, and the hotel allows for fur guests at a reasonable visit fee. The suites are spacious and have all that you need to feel like you have a home base when you're away from home. Some of the highlights or good things about our Residence Inn stay: - There is a nearby parking deck and the back entrance of the hotel is right across the street from it. So, it's very convenient when bringing in luggage or just going in and out daily. - Our room was on the 7th floor and was very spacious. The suite layout was comfortable with the kitchenette, living room area, bedroom area, and bathroom/closet situation. - The kitchen has a full-sized fridge, where you can store groceries and do your own cooking if you want. The drawers and cabinets are supplied with plates, cookware, and various utensils. The kitchen has an energy efficient dishwater and a garbage-disposal sink, too! - The free breakfast buffet is pretty good! Hot food bar, waffle makers, cereal, yogurt, bakery good, hot coffee, cold brew, etc. The whole gamut of breakfast food stuffs. - Laundry room! Our trip to D.C. was nearly two weeks long, so this was great towards the end of our trip. You can ask the front desk for a roll of coins in exchange for cash. The washing machine costs $4 to use for one wash cycle. The dryer is similar to costs except you can add in increments of 25 cents. It's by the gym. - There's a gym and workout machines. My husband who used it said it does the job. - The Residence Inn is close to casual eateries, bars and various entertainment venues (if you're into dueling piano spots, you're in luck!), and within walking distance of a CVS pharmacy if you need.

Our room smells like pee. The carpet in the hallway also stinks, and you can tell the carpets are…read morevery dirty and dusty. I also don't like the area I felt unsafe. They only have 1 elevator. Also, the door to our hotel room is not secure. It doesn't close properly and can be easily opened by sliding a card through the gap. This is a serious safety and security concern.

Two employees have told me that they are not approving of service dogs... And ask for a whole bunch…read moreof documents and paperwork which are actually illegal to ask... I brought my Service Dog and I took it out once for a walk and I heard about it... They were never seen outside of my room otherwise And the refrigerator is not cold enough the tub faucet works badly they don't have a toilet brush to clean the toilet it's just shabby and not well maintained... The bath tub is too damn hot! I'm totally disappointed with it...

It is interesting to not see better reviews of this hotel. My stay was pretty good. Was here for…read morea few days for a conference. The hotel has a beautiful open and bright layout like you will get at other Gaylords. Room was comfortable, quiet, and clean . Plenty of food options on site and nearby. Staff was hit or miss on service. Sharon at check in was great and GIGI in the Belvedere was the standout of my stay. She went above and beyond. Steve at the hickory steakhouse was a very poor representation. Food in the conference area was pretty good. Bathrooms and rooms were clean. The sound from a presentation standpoint was horrible, but that may have been a 3rd party providing that. Not my first Gaylord stay and would definitely come back to this location.

Stayed here for several nights for the Agile Alliance Conference…read more The hotel and conference area are quite spacious and modern. Rooms were clean and comfortable Staff is friendly and helpful Several restaurants and bars on site and also just a block from the National Harbor with a lot of dining and shopping options. Conference facilities were well organised with good temperature control. Ample restroom facilities. Adjacent pay parking garage.

Well, this was kind of an impromptu visit but a much needed one. I needed to get away for a reset…read moreand this gave me just what I needed. Harborside Hotel is pretty convenient. There was plenty of free parking, a shopping center nearby with restaurants within walking distance. I heard they offer shuttle service to National Harbor but I have not taken advantage of this as I had my own car. The hotel is also close to MGM and directly across the street from TopGolf, so there are plenty of things to do in the area. The room was very clean and had some nice amenities, including free Wi-Fi, a mini fridge and microwave. There is also a gym located on the lower level. Unfortunately, Portum Restaurant was temporarily closed during my stay, so I wasn't able to check that out. Though I remember having breakfast there years ago and the breakfast was really good. Hopefully it opens soon. I will say the service was one of the highlights of my stay. Everyone I interacted with was very kind and helpful. I actually forgot my toothpaste and was pleasantly surprised to find that they had some available for free at the front desk. It's a small thing, but those little conveniences definitely make a difference when you're traveling. I thought I was going to have to buy one. I'm not sure of their event planning or space rental but I notice they always have an event happening in the hotel. So they seemed to be booked and busy. All in all, I had a good experience at Harborside Hotel. The rooms were clean, the location was convenient, there was plenty of parking, and the staff was friendly and helpful. With National Harbor, MGM, TopGolf and restaurants all nearby, there's definitely plenty to do in the area. I will definitely return.

Nice quality hotel. Room and property was very clean. I would stay here again. Pleasantly surprised…read morethey gave a hot breakfast

Overall, we had a great stay! The hotel was clean, comfortable, and the staff was very nice and…read morewelcoming. Everything was well maintained, and we had a pleasant experience overall. The only issue we had was with a couple of pillows that appeared to be dirty. I'll be reaching out to the hotel directly about that, as I'm sure they'll want to address it. Aside from that, we really enjoyed our stay and would definitely consider staying here again. Easily a 4/5 experience!

Had to stay here one night since my main weekend accommodations were not yet available. Check in…read morewas easy... based on how I booked, I didn't know what kind of room I had, but I was disappointed that it was just one king bed, but that's not necessarily their fault. The room was fine for one night, though I didn't absolutely love it. The complimentary breakfast in the mornings is awesome.... due to the convention, the line was just so long and I didn't get to make a waffle like I wanted to. I could've waited, but there was a fitness class I wanted to get to. On a normal stay, I'm sure it's much quieter. Huge shout out to their accessible ramp on the back entrance of the hotel... can't say how much attention I've paid to that at other hotels, but that's great to have.

I stayed here when I was in National Harbor for a conference. This is the first AC by Marriott I've…read morestayed in, and I chose it simply for the location and price. It was significantly cheaper than the Gaylord and less than a quarter mile away. Checking in was a little odd. After walking in the door, I had to walk up to the next floor for the lobby- you can also take the elevator up. The hotel is under construction, but I didn't hear any noise. One of the elevators was ACTIVELY under construction when I was there, but still usable. The room itself was cozy and comfortable. It was fine for a couple of nights, and since I was there for a conference, I wasn't in my room much. The room didn't have a microwave, but one is located in the lobby. The mini fridge kept my drinks and leftovers cold. The water pressure, provided shampoo/conditional/body/wash, and hair dryer were wonderful. The phone looked dusty and dirty, but I didn't use it. I actually slept on the other side of the bed so I wouldn't be too close to the phone. I'm not even sure why hotels have phones these days. Everyone has a cell phone. I didn't go to the bar downstairs, but on my second night here, I saw quite a crowd enjoying the bar area. Ironically, some of them were drinking spirits and juices/mixer out of their own red solo cups at the tables. I've never seen that at a hotel before, but I didn't ask questions and just went up to my cozy room to chill. I wasn't a fan of the National Harbor area, but if the conference I attend each year is held is this area again, I'd stay at this hotel again- but I wouldn't use the room phone.

I booked this hotel for a Waterview on my Marriott app. First of all, I am used to receiving a…read moremobile key prior to my arrival. I checked in to this hotel 24 hours in advance, requesting my mobile key, but they wouldn't send it. They kept telling me I had to stop at the desk upon arrival. I felt like that was redundant. I don't have that problem with other hotels. You have a valid credit card on file. I don't understand the problem. Now, if you're familiar with this area. They have a garage across the street available for $24 per 24 hours. With in & out entry. There was no need to move our car. Everything was within walking distance. They offer European Breakfast for $15.00 per person if you're into that. Mine was included with my booking. I have southern roots, and we need a little more than that. It was good, though. Would I do it again. Probably not. Now, onto the room. I booked a Waterview but received a partial Waterview. Our room was on the 5th floor , and one window faced a building. I would have preferred to be higher. There is no microwave in the room. Only a small fridge. There is no closet. Our room was clean. Which is a plus. It's at a convenient location, but I would prefer more space. So, if you're into Lofts, this would be the place for you. I will be considering other hotel options for my next overnight stay. It's probably ok for the short-term stay. Personally, I'm more comfortable with suites.