This was an absolute disaster. On February 3rd, I had a fully paid Expedia reservation at the Red…read moreRoof in Oxon Hill, D.C. booked out of pure goodwill to help a friend who had nowhere else to stay. I arrived, unaware of a deposit, I asked the female front desk and the front desk flatly promised I could cancel if I chose to. I followed every step. tried the app, contacted Expedia only to be outright denied. When staff changed, the next person doubled down on the dishonestly.(Dan) I theI left with no room, no refund, and no respect. I wouldn't recommend this place to anyone. It was a blatant failure, dishonest, unprofessional, and utterly unacceptable.

Sprinklers are so bad . I had no choice but the get wet coming in and out the hotel room . Socks…read moregot wet pants got wet hair got wet . It's insane they don't fix something like this And there was a roach inside

I recently stayed at the Hyatt Place National Harbor for my birthday and thoroughly enjoyed my…read morestay. The hotel is absolutely gorgeous, and my room had an amazing view of the Potomac River and the Ferris wheel. It was truly an incredible experience from start to finish. What stood out most was the exceptional staff and customer service. From the moment I checked in, they made me feel celebrated. I was greeted with a warm "Happy Birthday," and throughout my stay, every staff member I encountered was friendly, welcoming, and eager to help. They truly went above and beyond to make my birthday special. I especially want to give a huge shoutout to Michael, who was there every morning at breakfast. He was the perfect person to see first thing in the morning -- friendly, helpful, upbeat, and genuinely kind. He made each breakfast experience even better. Queen and Kendra were also incredibly warm, friendly, and helpful during my stay. I also have to recognize the wonderful woman who checked me in upon arrival. First impressions matter, and she absolutely delivered. She welcomed me with a beautiful smile, wished me a happy birthday, and immediately made me feel comfortable, valued, and excited to be there. Her warmth and professionalism set the tone for the entire stay. I wish I caught her name. She deserves to be recognized The hotel itself was spotless, beautiful, and exceeded my expectations in every way. I cannot wait to return, and I absolutely encourage anyone looking for a relaxing, upscale, and welcoming stay to book here. It was an amazing birthday experience that I'll never forget.

I thoroughly enjoyed my stay at the Hyatt, though the detached parking garage was a minor hassle…read more The location was excellent--surrounded by restaurants, shops, sights, and convenience stores, with endless activities and no dull moments. Location was close to everything we had planned. Check-in: Quick and pleasant. Cleanliness and staff: The hotel was clean, and all staff were helpful. The cleaning staff in particular were attentive. Room: Amazing king suite with harbor views. Felt like a mini apartment with separate seating from the bedroom. Breakfast: Decent complimentary breakfast; my dining man appreciated the turkey sausages (no pork). Overall: A great stay with just a small parking drawback. I will most definitely stay here again.

This is the second year I stayed while on business, and I enjoyed my stay. My favorite part of the…read moreexperience is the shower. I also like the restaurant. Our server was friendly and polite. I had the grilled chicken sandwich was very good. They also have an adequate beer selection. I recommend staying here.

Front desk staff was just AWFUL Rude, impatient, poor…read moreCommunication Room In need of desperate makeover Linens torn I used to idolize this chain Not anymore

I visited the MGM National Harbor two weekends in a row, once just for fun, and once for a…read morestay/spa/soiree. It's definitely a good time! The parking is very easy and accessible to the casino. The stores are fun and the restaurants look great. The atrium is beautiful and I was lucky enough that it was Lunar New Year themed when I visited. The rooms are quite nice and very clean, plus they are spacious. Bed is comfortable and the shower is great. Climate control worked well. It was an enjoyable stay and I would stay here again. The spa was fine, but more on that under separate cover. For food, I ate at the National Market (food court), from both Zizi's Pizza and Noodle Bar, both of which were fine, and I'd eat at again. I also ate at the Bellagio Patisserie, which was good--I liked my flatbread and latte for breakfast, along with my dessert. Room service was enjoyable, as I ordered a very delicious chicken tender and tots meal. I'm not a casino person but I do enjoy walking through one and MGM has a fun vibe. I was hoping to try Blossom during one visit, but it did not open in time. We had drinks in the lobby bar, which is well-appointed and lively with delicious cocktails and great service. We also had drinks at Osteria Costa, but service was not great. The website/app leaves much to be desired. I could not find all needed information and opening times for restaurants and stores were incorrect, which is bewildering and causes one to wonder what else management is overlooking. Staff is super friendly and helpful though, and I am looking forward to returning.

Big. Shiny. Confident. It has that casino energy where everything feels turned up a notch. Glass…read more Lights. Movement. Money sounds in the background. The architecture is dope too. Sleek without feeling cold. It gives the whole place a real destination feel instead of just a room full of machines. The baccarat setup stood out. Lots of tables. Good weekend energy. It felt active without feeling impossible to get into. The mixed table games gave the floor more range too. Enough variety to wander. Enough action to keep the room alive. Very casino main character. Very "one more hand" behavior. The slot machines were strong. Plenty of options. Bright screens. Good variety. Easy to get pulled into a section and lose track of time. They had that modern casino pull where the machines feel like little video games with rent due. Fun. Loud. Addictive in the expected way. The food area was decent. Convenient more than special. It handled the need. Grab something. Reset. Get back to the floor. Nothing that stole the show but enough to keep the night moving. Parking is huge. First-time confusing though. The size is helpful once you understand it. But pulling in for the first time had that "where exactly am I supposed to go" moment. A few more mental breadcrumbs would help. The vibe is weekend casino polish with a strong National Harbor flex. Big property. Big tables. Big lights. Easy to make a night out of it. it's giving... Ocean's Eleven after the group chat picked Maryland.

This will be my go-to hotel in the National Harbor going forward! I've stayed a few in the Harbor,…read morebut this has been the best. We stayed here to attend a party in the Ft. Washington area. You know, trying to be responsible adults. When we pulled up to check in there were a few people ahead of us. The receptionist was still very polite to everybody. She answered our questions about parking and we were set. By the way, it's very convenient that the parking garage is right across the street. You can use your room key to enter the hotel from the backside (across from the parking garage). You can get your parking ticket validated to allow in & out access. The decor is modern and updated. I like the way they've set up seating areas by the dining area for say...... a family with small kids to eat together. There are a few TV's on the walls in the sitting areas if you'd like to just chill. The room, or should I say suite, was nice. I like that the TV swivels 360 degrees so you can turn it around to watch while on the couch. Then swivel it to the bed and watch there as well. We had a kitchenette with microwave, plates, glasses, siverware, a stove, etc. The bed was comfy, but the pillows were a bit lumpy. They did the job. The water was HOT and had good pressure. What else do you need? Oh, the gym was pretty good for a hotel gym! They even had kettlebells. They also had a store with plenty of everything you might need while you're there. I felt comfortable there. The door and elevator both required key-card access. The carpet didn't look worn down. The hallways were painted (or it was probably wallpaper) a nice grey color. It really felt homey. We'll be back.

My husband and I stayed at the Residence Inn by Marriot for five nights during Podcast Movement in…read morelate August, which was being held at the Gaylord Resort across the street. We stayed here because of our pet, and the hotel allows for fur guests at a reasonable visit fee. The suites are spacious and have all that you need to feel like you have a home base when you're away from home. Some of the highlights or good things about our Residence Inn stay: - There is a nearby parking deck and the back entrance of the hotel is right across the street from it. So, it's very convenient when bringing in luggage or just going in and out daily. - Our room was on the 7th floor and was very spacious. The suite layout was comfortable with the kitchenette, living room area, bedroom area, and bathroom/closet situation. - The kitchen has a full-sized fridge, where you can store groceries and do your own cooking if you want. The drawers and cabinets are supplied with plates, cookware, and various utensils. The kitchen has an energy efficient dishwater and a garbage-disposal sink, too! - The free breakfast buffet is pretty good! Hot food bar, waffle makers, cereal, yogurt, bakery good, hot coffee, cold brew, etc. The whole gamut of breakfast food stuffs. - Laundry room! Our trip to D.C. was nearly two weeks long, so this was great towards the end of our trip. You can ask the front desk for a roll of coins in exchange for cash. The washing machine costs $4 to use for one wash cycle. The dryer is similar to costs except you can add in increments of 25 cents. It's by the gym. - There's a gym and workout machines. My husband who used it said it does the job. - The Residence Inn is close to casual eateries, bars and various entertainment venues (if you're into dueling piano spots, you're in luck!), and within walking distance of a CVS pharmacy if you need.

Two employees have told me that they are not approving of service dogs... And ask for a whole bunch…read moreof documents and paperwork which are actually illegal to ask... I brought my Service Dog and I took it out once for a walk and I heard about it... They were never seen outside of my room otherwise And the refrigerator is not cold enough the tub faucet works badly they don't have a toilet brush to clean the toilet it's just shabby and not well maintained... The bath tub is too damn hot! I'm totally disappointed with it...

Check in was very pleasant. The elevator smells of cat pee. The hallways smell musty like mildew…read more My room has greasy fingerprints on the bathroom door. There was long black strands of hair on both beds, I have silver Grey hair so not mine. I go down for breakfadt.As soon as I get off the elevator in the lobby I hear screaming its the breakfast attendant and a guest having the loudest conversation with many curse words involved. The security guard sitting watching his tablet does nothing. Yes this location has an on-site armed security guard. That is a first for me and I travel frequently for work and have never seen an armed guard before.

The convention center does a fantastic job of keeping up with both events and guest needs. It…read moreneeds to do some work as the escalators seem to need refreshing and things will be getting old soon. But I loved being able to stay inside the bubble the entire time and was very well cared for. From the pool area below to the roof nightclub, it was a great stay. Check in was easy and well informed, valet was right on point once we figured out the process. Our first room we discovered an AC leak and it took about an hour to investigate but then pretty quickly were able to move to a new room. I am fairly sure this new room is one of their "extra" rooms they don't really use due to some odd screws and dust left on the desk, sticky spot on the floor and just general oddness of things. But everything worked, nothing leaked, and we really liked the chaise couch/bed. I don't know if those are in every room but they should promote those more. The market prices are insanely high, you can accept it but having a fridge and microwave cuts down on a lot of that need for the most part. But be prepared for $14 basic chicken patty on a bun prices. The steakhouse had good service tableside though I cannot wait for the truffle trend to end. Using our drink tickets from check in was very easy and servings were large. I've heard many bad stories of experiences from this hotel and ours was full of weird moments but their texting service was phenomenal for every question. That is how technology should be applied!

I attended a conference here and had a great time. Shelly at the front desk did a great job of…read moregetting my room relocated after the first one was right beside a giant LED sign that shined in through the curtains. Once my room was settled, everything was great. The room was beautiful, comfortable and clean. The elevators were spectacular...they all worked and they were fast. Conference space was excellent (except for one room downstairs that had big pillars in the middle). The places to eat were good...I liked the grab and go place downstairs. The Belvedere Lobby bar (see separate review) was a go-to meeting place and the drinks were top notch. There are plenty of places within walking distance if you want something different to eat or drink. It was an easy cab ride from Union Station in DC. I can't wait for my next conference here.

If you attending a busy event or convention at the Gaylord, MGM, or National Harbor, the Harborside…read moreis a real hidden gem. We stayed here during MAGfest 2026. The hotel provided a shuttle which ran 24 hours during the event and was always there in a few minutes. There was only one time it was full and we just took an Uber because we didn't want to wait. It's about a 6 minute ride and the shuttle fits 14 people. That alone makes ithe hotel invaluable. It's much further and more expensive (if you are Ubering) to get to the Alexandria hotels. The hotel itself was decent. The staff were friendly. There were police/security vehicles with their lights on at night in the parking lot. The hotel is sort of isolated and right next to a Top Golf so it didn't feel sketchy, despite being in Oxon Hill (which is definitely sketchy). The other people staying in the hotel seemed to be mostly conference attendees. Parking is free and the lot is large (a huge plus). The rooms were quiet, clean, basic, and appeared to have been recently updated. There were a few cosmetic issues, no stopper for the bathtub, and the soap dried my skin out, but these were minor and easy to overlook because we weren't really spending a lot of time there. Clean and quiet are what really count! The free breakfast is mostly carbs. Your options are coffee/tea/juice/milk, bagels, pastries, toast, cereal, and fruit. I will definitely be staying here again during MAGfest and am delighted to have discovered this gem. Thanks Harborside!

Our reunion event was important to our class, but my experience with Harborside's management and…read moreevent coordination was very disappointing. At the conclusion of the event, the manager Suelyne Brown, yelled "Get out" on the microphone to guests as the evening was ending. The committee members who were under the impression a later stay was needed to close out, and cleanup had to quickly gather their items and leave the space. This was done publicly and in a manner that many attendees found humiliating and unprofessional. Additionally, at no point did Ms. Brown formally introduce herself to the reunion committee, explain her role for the evening, or review event logistics with us before the event. This lack of communication created a level of confusion and set a poor tone for coordination. A couple of weeks prior to the event, a request was also made for a committee member to tour one of the rooms included in our group booking, but we were told no rooms were clean or available to view, which was both surprising and concerning given the size of our booking. We also discovered only upon arrival that the Portum Lounge was closed--this was never disclosed during booking--leaving our overnight guests without any on-site option for meal service. When these concerns were raised after the event, the management response focused more on defending decisions than acknowledging the impact on our guests. This lack of accountability and empathy was deeply disappointing. I do want to note that the food buffet options were delicious, and the wait staff were courteous, attentive, and professional throughout the evening--an experience that stood in stark contrast to the conduct of the on-site event coordinator. Considering Harborside is often viewed as one of the only viable alternatives to MGM for large-scale events in this area, the level of professionalism and communication simply has to be better. Unfortunately, due to these multiple breakdowns, I would not recommend this venue for large or meaningful events where guest experience truly matters.

Had to stay here one night since my main weekend accommodations were not yet available. Check in…read morewas easy... based on how I booked, I didn't know what kind of room I had, but I was disappointed that it was just one king bed, but that's not necessarily their fault. The room was fine for one night, though I didn't absolutely love it. The complimentary breakfast in the mornings is awesome.... due to the convention, the line was just so long and I didn't get to make a waffle like I wanted to. I could've waited, but there was a fitness class I wanted to get to. On a normal stay, I'm sure it's much quieter. Huge shout out to their accessible ramp on the back entrance of the hotel... can't say how much attention I've paid to that at other hotels, but that's great to have.

This is a good conference hotel because it kind of keeps your audience captive. It has a lot of…read morerestaurants on property and walkable to several others. But it's not convenient to attractions of Washington DC. When you are a room guest of the resort you get two drink tix per night during your stay. The Harbor bar is a nice place to enjoy that perk. If you do want to get off campus, Old Town Alexandria is closer than the fun DC bar/restaurant locations. If you love gambling, MGM Grand is very close.

I stayed here when I was in National Harbor for a conference. This is the first AC by Marriott I've…read morestayed in, and I chose it simply for the location and price. It was significantly cheaper than the Gaylord and less than a quarter mile away. Checking in was a little odd. After walking in the door, I had to walk up to the next floor for the lobby- you can also take the elevator up. The hotel is under construction, but I didn't hear any noise. One of the elevators was ACTIVELY under construction when I was there, but still usable. The room itself was cozy and comfortable. It was fine for a couple of nights, and since I was there for a conference, I wasn't in my room much. The room didn't have a microwave, but one is located in the lobby. The mini fridge kept my drinks and leftovers cold. The water pressure, provided shampoo/conditional/body/wash, and hair dryer were wonderful. The phone looked dusty and dirty, but I didn't use it. I actually slept on the other side of the bed so I wouldn't be too close to the phone. I'm not even sure why hotels have phones these days. Everyone has a cell phone. I didn't go to the bar downstairs, but on my second night here, I saw quite a crowd enjoying the bar area. Ironically, some of them were drinking spirits and juices/mixer out of their own red solo cups at the tables. I've never seen that at a hotel before, but I didn't ask questions and just went up to my cozy room to chill. I wasn't a fan of the National Harbor area, but if the conference I attend each year is held is this area again, I'd stay at this hotel again- but I wouldn't use the room phone.

I booked this hotel for a Waterview on my Marriott app. First of all, I am used to receiving a…read moremobile key prior to my arrival. I checked in to this hotel 24 hours in advance, requesting my mobile key, but they wouldn't send it. They kept telling me I had to stop at the desk upon arrival. I felt like that was redundant. I don't have that problem with other hotels. You have a valid credit card on file. I don't understand the problem. Now, if you're familiar with this area. They have a garage across the street available for $24 per 24 hours. With in & out entry. There was no need to move our car. Everything was within walking distance. They offer European Breakfast for $15.00 per person if you're into that. Mine was included with my booking. I have southern roots, and we need a little more than that. It was good, though. Would I do it again. Probably not. Now, onto the room. I booked a Waterview but received a partial Waterview. Our room was on the 5th floor , and one window faced a building. I would have preferred to be higher. There is no microwave in the room. Only a small fridge. There is no closet. Our room was clean. Which is a plus. It's at a convenient location, but I would prefer more space. So, if you're into Lofts, this would be the place for you. I will be considering other hotel options for my next overnight stay. It's probably ok for the short-term stay. Personally, I'm more comfortable with suites.