Was very disappointed with their level of customer service. I understand systems are not connected…read moreeverywhere, however when you call the Marriott number, make an adjustment, receive a confirmation and then show up to a cancelled room? Not a great experience. And then to simply be told, "Unfortunately...there is nothing we can do" There is ALWAYS something you can do. And...to top it off, the manager did not want to come out and deal with it...just resent out the poor front desk associate. Just another example of front level staff not empowered to do the right thing, and a manager with no ability to provide customer service.

Drew J and Jon R at the front desk were awesome. We had a family reunion with approximately 50…read morepeople in the conference room and they helped with all of our guest needs. Very pleasant at check in and check out, sent someone in to change out trash, immediately called someone to come check AC when it stopped working, let us in early to get things set up. They were just overall very friendly and we appreciated all of their help.

ZERO stars This review is for the conference room that my…read moreassistant booked. We using their conference rooms al the time but this time was the worst. I had a terrible experience with the meeting room at this hotel. First, the room was not open until 9:15, and when we finally got in, it was freezing cold. The AV equipment didn't work until 9:35, which wasted even more of our time. I had to ask twice for staff to open the room and to turn on the heat. There was no coffee or water provided, and now, it's almost 11 and we're heading out for lunch because no one ever came by to take our order. This was honestly the worst service I have seen at this hotel.

I most likely won't stay here again, but only because I had to come here for business. I like that…read morethere's a Starbucks in the hotel - super convenient ! I stayed in room 1114 - the AC was too loud to sleep. I had to turn it off. The shower and sink is clogged and doesn't drain. I should have said something but I was too exhausted to want to switch rooms. I thought the customer service was mid, the ladies who helped me were rude. Except for LEO she was the best one out of everyone I talked to. She was the only one who saved the experience and I didn't even get any cookies.

I recently attended a wedding at this hotel. It was truly spectacular…read more The staff did everything in their power to make me comfortable and I wasn't even the one getting married! I have always had good experiences with Marriot- but this particular location sealed the deal for me. It will be the only hotel I stay at.

Pleasantly surprised. I booked without seeing other reviews, but still didn't expect much. I just…read moreneeded a clean place to lay my head for a night. Upon arrival, the front desk staff were friendly. The hotel was under construction, so there's that element to the ambiance. However, once I got into my room, I was good. My room had all of the updates which was really nice. The water pressure was good, and I slept like a baby. My only problem was that they use direct TV, so the signal stays out even on a sunny day. Overall, 4 Stars!

Unfortunately, my stay at this hotel was disappointing…read more The property was undergoing construction and renovation during our visit, and the amount of dust throughout the hotel significantly affected the overall comfort of our stay. While renovations are understandable, guests should be informed in advance and appropriate measures should be taken to minimize the impact on their experience. Additionally, we were denied access to breakfast because we were wearing pajamas. As paying guests, we found this policy unnecessarily strict and disappointing, especially since our attire was clean, modest, and appropriate for a hotel breakfast setting. The staff enforced the rule without offering any flexibility or alternative solution, which left us feeling unwelcome. Overall, the combination of the ongoing construction and the inflexible breakfast dress code made for a poor guest experience. I hope the hotel reconsiders how it communicates renovation work and reviews policies that may negatively affect guest satisfaction.

There are lots of 1 star reviews here for this hotel, though google and other sites rank them a bit…read morehigher. Had I seen these reviews, I would have likely passed on staying. However, it worked for what we needed and I *almost* went full 4 stars to balance out the hate based on our mostly positive experience. So, traveling with my brother who booked this hotel through Airbnb. He thought he was booking a private condo or apartment space only to find out post-booking it was a hotel. We arrive and...it's not bad. I'm scanning these reviews while he's checking us in as we realize where we're staying and I'm nervous. But, the lobby is clean and modern, the staff is friendly, the parking is good (though pricey, but this is suburban DC). It is noticeably muggy in the elevator and hallways and since so many reviews describe the rooms as being hot I'm worried. But in the room, I crank the AC and it quickly cools things off. Our stay in the room for 3 days is consistently cool. In room fridge works properly. Wifi works. Water pressure is good, though it takes a moment for the water to get hot. If you plan on eating on site it's too pricey to be worth it, especially since you're in walking distance of almost anything you'd want to eat. We were here to see several shows at the Fillmore and it's steps from the hotel. This worked out great. No uber, no parking costs. I'd stay here again if seeing shows at the Fillmore. Price is solid/average. Location is fantastic. The hotel smells musty, old, faint cigarette odor. Rooms were fine, beds were comfortable and had great bedding, AC worked. It was quiet at night. It felt safe throughout. A solid 3 hotel that could use some upgrades.

the rooms are disguising! they are dirty with mildew. i do not recommend that you stay here!read more

First was informed that my reservation of a king bed was no good and we were given two doubles,…read morewhich was not ideal. Staff appeared upset we were there. Get into the room and immediately realized the floor was staining our feet brown, and was also sticky by the door. Go to put drinks in the fridge and it is unplugged (and very difficult to plug in as the stand was not movable). Turn on TV and it is blurry to the point you can't read it. Go to the bathroom and there is a pubic hair and a booger on the shower wall. The molding behind the door was rotted away. Water pressure was nonexistent and refused to get hot one day. One day our room was not cleaned (which isn't a huge deal but is an expected perk of staying somewhere). Some towels had very visible stains. Directions to ice machine led nowhere. There was a large gap under the door so you could hear everything happening outside if the AC was off. Overall a terrible experience.

As Linda indicates in the review below me, it's a pretty sorry place with a very rude/uncaring…read morestaff. Room smelled like smoke and the TV was broken. Even when I reported the broken TV to the front desk, they didn't fix it. The one advantage is it's well located off of Georgia Avenue, close to the Silver Spring Metro and MARC trains, and the 70 bus, which goes downtown to the National Archives. Wyndham should pull the charter for this dump!

If I could give zero stars, I would…read more I have never felt the need to leave a review on a hotel before but my experience with the Travelodge by Wyndham Silver Spring requires that I post a review to warn others of this hotel. My husband and I reserved a room for a week in May 2026 to visit our daughter in Washington DC. We reserved a non-smoking room with a King bed. Here was our experience: 1. Check-in time was 3 pm. I arrived at 2:50 to see both a "Travelodge" and a "Days Inn" sign on the hotel, so there was some confusion as to whether or not we were in the right place. I was told I needed to come back in 10 minutes to check-in. So I sat in my car until 3 pm, but watched as the manager checked in another family and took them to their rooms while I waited. 2. Once I checked in, I was told that the room with the King bed was not available but they had a room with two doubles. I said that was fine as long as the cost was equal or less than the cost of a King room. The woman checking me in said that the cost was actually *higher* but that they would reduce the price just for us. FYI, I know from when I made reservations that the cost was the same. I don't like being lied to. 3. The check-in procedure took 10 minutes because the woman checking me in continued to have a private conversation (in another language) with someone else in the office while completing the process. I stood there and waited for them to end their conversation before she helped me. 4. First impressions of the room: Sheets and blankets on the bed but no bed cover. No pictures on the walls. They were blank. The floor was linoleum and sticky with stains. No rug. 5. There was no fridge. There was a closet with no doors. Felt a bit like a prison cell. 6. The TV was not connected to cable. It produced nothing but a fuzzy image. 7. The bathroom door didn't close and certainly didn't lock. 8. The tub was clogged. 9. When you turned on the shower head, water sprayed out from the back of the tub faucet, likely into the wall and beneath the tub (more on this below). 10. Towels were tiny, max of 4x2 feet in dimension. Not designed for adults. 11. Minimal lighting. Very dark room. 12. On our third night, I stepped out of the bathroom after taking a shower and my husband said that water had flooded the room from the bathroom. There was a puddle in the corner by the bathroom, seeping up from under the linoleum tiles. 13. The next morning, we went to the front desk to be given a new, non-flooded room. The clerk said that he would "see if anything was available". I explained that he HAD to change our room because he couldn't leave us in a flooded room. He said to return later to get new keys. We came back that evening and we were given a new room. 14. The new room didn't flood and the bathroom door closed, but the lights in between the two beds didn't work. 15. There were cockroaches in the room. We had to store our suitcases up high in the closet and on the single chair in the room to avoid having them crawl into our belongings. 16. Aside from this, the hotel was occupied by some people who seemed to have mental health issues. They yelled and talked loudly. The front office had several unhomed individuals sitting there every time I went in. We did NOT feel safe there. FYI, it was a busy weekend in DC as there were many college graduation ceremonies taking place. Moving to another hotel was not an option. Do not stay here. It is horrific, unclean and unsafe.

What a shit hole. Seriously. I arrived after dark, and there…read morewas a homeless guy wandering around the parking lot, trying to engage me. When I walked into the lobby, I was surprised that he followed me in and plopped down in one of the chairs there. Clearly the front desk attendant didn't care and let him stay there. He kept saying hey hey hey. When I finally turned and looked at him, he asked me if I was local , and I looked at him in disbelief and answered with one word and then turned away. Then I saw the room. Two lamps with dim bulbs in them. Stained bathtub. No comforter on the bed just sheets. Iron but no ironing board. Absolutely horrific. It was midnight so I fell asleep, fully clothed on top of the sheets and couldn't wait to get out of there in the morning And the password-protected Wifi did not work. I used to think the Wyndham chain had quality standards. Not anymore. This is the second time in a week, that I wished I could've walked out of a Wyndham property.

The rooms definitely need some updating, as they look pretty naked compared to rooms of other…read morechains. But the lobby is nice, and the Mica restaurant has some pretty good food, including a great crab cake sandwich. The staff was very friendly and helpful in the lobby, but the restaurant bar seemed to have a lot of either new or uncaring staff. Things like placemats, silverware, and drink refills seemed to be an afterthought unless one of the more senior people reminded the other staff to do it. This location does have a concierge lounge, but I don't think the food compares to a Marriott. For instance, at dinner, they had one option (potstickers one night, fried wontons the other), instead of having a few options to choose from. On the flip side, this was a very inexpensive hotel given the area and amenities.

Today we checked out after staying all week for National Swimming Championships at the Universtiy…read moreof Maryland. The customer service is the best. Housekeeping is awesome, they somehow cleaned our room and our belongings were safe! Thank you housekeeping for being amazing! Breakfast, lunch, and dinner whenever you want. The buffet is great, it's a better deal than eating out at most places. The front desk staff are so happy you are there, they make sure you have whatever you need to enjoy your stay. We left shopping bags filled with clothes, expensive clothing. Housekeeping staff, and front desk staff quickly located and secured our lost and found items. We have everything back and we are so grateful for their wonderful kindness and honesty. I strongly recommend the Sheraton Silver Spring Hotel when you want to be in the middle of a wonderful family area. They are walking distance to dozens of great choices for food, shopping and fun cultural activities!

The neighborhood is lovely and quite. Cielo Rojo across the streets is an amazing Mexican…read morerestaurant. The house was tidy and clean, checking in and out was painless, and the owner was kind and welcoming. No complaints.

A little weird. I called and whomever picked up the phone did not answer with the name of the…read moreplace. They did not sound like they were a trained employee and they also do not have rooms for one night. Caveat emptor here.