Update: After writing this review, I checked out of the hotel the next morning and the manager…read moreMaggie was absolutely fabulous and understanding. She explained to me that they have noise, ordinance restrictions and that if it was disturbing anyone from sleep, it means the rules that they haven't place were not obeyed. I didn't have time to have a full conversation with her and told her I would stop back by after a meeting. When I return to the hotel after my meeting, she was dealing with an emergency on site and I left my phone number at the Front Desk and she called me within a couple hours to finalize our discussion. She was gracious, polite, understanding, kind, and exactly the kind of hospitalitarian and you would expect from a top-tier hotel. I may consider coming back if Maggie is still in the manager. Having worked in the hospitality business for a very long time, she handled the situation perfectly and did everything within her power to make it right.
WARNING: If you plan to be here on a weekend night, there will be NO SLEEP until after 2am.
The first two nights of my four night stay were fine; Wednesday and Thursday. I booked a jr. suite while in town for a business meeting. It was just over 500SF with a couch and king bed, walk in closet, and vanity area in addition to a steam shower.
Pros: firm bed, record player and fellow water kettle in room, easy to order ice, great water pressure. Walkable location to the convention center and many bars and restaurants and other local attractions.
Cons: staff is polite, but not very warm or friendly. I didn't see a single woman who worked in hospitality here. The only female staff I saw were housekeepers. Attached food venues are currently closed (Baker's daughter, etc.) No top flat/top sheet on the bed, you sleep directly under the comforter. When I arrived, I had two large suitcases I was bringing in and two people on staff at the front door just watched me struggle through with my suitcases instead of offering to help me. Upon check-in, the only two Junior suites they had remaining were on the fourth floor, and the second one was directly under the nightclub on the eighth floor. The gentleman at Front Desk explained that to me as why he gave me the suite on the fourth floor, I thought I would not be subjected to the noise of the nightclub. WRONG. The listing for the suite quoted a "city view" but my view was only of an internal roof with gravel. TV does not have a "sleep setting" and most of the remote buttons didn't work (guide, menu, etc.)
After the club finally closed at 2am and you could hear people screaming and arguing while departing, I also got to listen to my neighbors endeavor into adult activities.
The hotel is cute, the beds are comfortable, but as someone who is not looking to go to a nightclub, let alone stay in one, I will never return. Not worth the steep price tags during a conference where rest is valued. Ultimately, I checked out a day early due to the excessive noise that they don't inform you of while booking. Can't recommend this hotel based on this experience as the price paid.