Was very disappointed with their level of customer service. I understand systems are not connected…read moreeverywhere, however when you call the Marriott number, make an adjustment, receive a confirmation and then show up to a cancelled room? Not a great experience. And then to simply be told, "Unfortunately...there is nothing we can do" There is ALWAYS something you can do. And...to top it off, the manager did not want to come out and deal with it...just resent out the poor front desk associate. Just another example of front level staff not empowered to do the right thing, and a manager with no ability to provide customer service.

Spent 3 nights here as I was hosting a work event. We had a great experience working with Mallori…read morefor our event and we had great room rates. Everyone at the front desk was friendly and helpful, the Bistro was perfect for coffee and breakfast and parking was easy in the attached garage. There are plenty of restaurants that are an easy walk from the hotel, so it was a great location for us.

ZERO stars This review is for the conference room that my…read moreassistant booked. We using their conference rooms al the time but this time was the worst. I had a terrible experience with the meeting room at this hotel. First, the room was not open until 9:15, and when we finally got in, it was freezing cold. The AV equipment didn't work until 9:35, which wasted even more of our time. I had to ask twice for staff to open the room and to turn on the heat. There was no coffee or water provided, and now, it's almost 11 and we're heading out for lunch because no one ever came by to take our order. This was honestly the worst service I have seen at this hotel.

I most likely won't stay here again, but only because I had to come here for business. I like that…read morethere's a Starbucks in the hotel - super convenient ! I stayed in room 1114 - the AC was too loud to sleep. I had to turn it off. The shower and sink is clogged and doesn't drain. I should have said something but I was too exhausted to want to switch rooms. I thought the customer service was mid, the ladies who helped me were rude. Except for LEO she was the best one out of everyone I talked to. She was the only one who saved the experience and I didn't even get any cookies.

My husband and I stayed here for a few nights. I was impressed by how quiet the room was despite…read morebeing next to the highway. And we never really heard other guests (although, I suppose it's possible the rooms on either side of us were not in use). We both slept well (as well as we could given the time difference) and I was happy to note that the window shade did a decent job of blocking out the light. Overall, we enjoyed our stay here. Having the kitchenette was a nice feature to have. My main points for not giving a full 5 stars are: the bathroom door was hard to close and open fully; and the breakfast felt a little lack luster to me, but at least it meant I didn't have to go far to get a bagel.

The pros: Easy access from 495 and New Hampshire Ave (MD…read more650). Digital key access was available. Breakfast had some nice options for build it yourself waffles or breakfast sandwiches with sausages and egg patties, plus hard boiled eggs. Pool, gym, laundry and conference room are available. Rooms have a nice kitchenette with microwave, full sink, dishwasher, plates, cups, bowls, and utensils, plus a sponge and dishwashing liquid. Plenty of room to spread out. There's a nearby Safeway if you need groceries. Parking was easy. The cons: The bed was uncomfortable for my wife, she kept tossing and turning. The flat sheet was a weird sheet/thin comforter combo which wasn't tucked in properly and was uncomfortable after a few hours. The room thermostat did not work as programmed. We set it for 66 to sleep but when we woke up groggy at 3, it had only gone down to 71. We turned it off and on, plus used the fan feature, no difference. The room vent is located by the kitchen, not the bed, so keep that in mind. The bathroom door slides, is heavy and does not have a true handle as it can retract fully in the wall. Based on that lack of handle, it was occasionally difficult to close and open. Due to the time, we did not want to try to switch rooms as we had to leave for a family obligation in a few hours in the morning. To the hotel's credit, they reached out immediately after I did an internal survey. They said to not hesitate to contact the front desk as it's staffed 24 hours. I appreciate them hearing my concerns.

The rooms are small and very basic, and the one I was given had no AC on a 90-degree day. They…read moreadvertise valet parking but their lot is TINY and when I arrived at 5 pm, and there were no spaces. The neighborhood feels very sketchy. Elevators are wheezy and they were doing construction/renovation on the bottom three floors. You can do better for what they charge: don't stay here. About the only good thing is proximity to the District.

Realistically, I would give this property a 2.5 star. We stayed here May 10 for one night, as we…read morewere in town for a concert at the Filmore. The check-in experience was 5 stars; friendly, courteous, professional. Our room was on the 6th floor and was a very quiet location. We never heard a peep from others. The bed was very comfortable. The room itself was smaller than what I'm used to for an IHG property, but it's one night. The main issue was that the property is older and in need of some TLC. The curtains had holes in them, and the bathroom was very small and outdated. It took quite a while for the water to get warm/hot in the shower, and the water pressure was non-existent. There was zero bathroom counter to put stuff on, we had to put stuff on the shelves instead. I used the provided Hairdryer, but a minute in, the smell set off the smoke alarm. There was no bathroom exhaust. Also, we kept looking for cups and the ice bucket, we found it shortly before checking out, located next to the bed on the bottom shelf of the bedside nightstand. Before checking out, we decided to hit up the included breakfast. Mostly everything was in stock and seemingly fresh. However, I had grabbed a yogurt from the refrigerator and it must have frozen and then thawed at some point, the texture was off, and inedible. They did have a good variety of options, including eggs, bagels, muffins, toast, biscuits, gravy, cereals, some fruit. Some of the furniture was observed with wear and tear, also there was some food abd crumbs on the floor, even though there was an attendant present. For one night this wasn't a bust, but I wouldn't have wanted to stay longer. I hope this property gets some attention. We walked to and from the Filmore and there are lots of interesting restaurants around.

There are lots of 1 star reviews here for this hotel, though google and other sites rank them a bit…read morehigher. Had I seen these reviews, I would have likely passed on staying. However, it worked for what we needed and I *almost* went full 4 stars to balance out the hate based on our mostly positive experience. So, traveling with my brother who booked this hotel through Airbnb. He thought he was booking a private condo or apartment space only to find out post-booking it was a hotel. We arrive and...it's not bad. I'm scanning these reviews while he's checking us in as we realize where we're staying and I'm nervous. But, the lobby is clean and modern, the staff is friendly, the parking is good (though pricey, but this is suburban DC). It is noticeably muggy in the elevator and hallways and since so many reviews describe the rooms as being hot I'm worried. But in the room, I crank the AC and it quickly cools things off. Our stay in the room for 3 days is consistently cool. In room fridge works properly. Wifi works. Water pressure is good, though it takes a moment for the water to get hot. If you plan on eating on site it's too pricey to be worth it, especially since you're in walking distance of almost anything you'd want to eat. We were here to see several shows at the Fillmore and it's steps from the hotel. This worked out great. No uber, no parking costs. I'd stay here again if seeing shows at the Fillmore. Price is solid/average. Location is fantastic. The hotel smells musty, old, faint cigarette odor. Rooms were fine, beds were comfortable and had great bedding, AC worked. It was quiet at night. It felt safe throughout. A solid 3 hotel that could use some upgrades.

the rooms are disguising! they are dirty with mildew. i do not recommend that you stay here!read more

Look. For $118 you can get a sanitary, undamaged, more updated place than this in most towns of…read morethis size across the United States. The proximity to Washington DC is not a valid excuse. Wyndham should be embarrassed to be associated with this establishment. I'm shocked this place has not been renovated Mold, mikdew in bathroom Smoke smell in a "non-smoking" room Damaged walls, fixtures & furniture Damp & stained carpeting Graffiti on furniture

First was informed that my reservation of a king bed was no good and we were given two doubles,…read morewhich was not ideal. Staff appeared upset we were there. Get into the room and immediately realized the floor was staining our feet brown, and was also sticky by the door. Go to put drinks in the fridge and it is unplugged (and very difficult to plug in as the stand was not movable). Turn on TV and it is blurry to the point you can't read it. Go to the bathroom and there is a pubic hair and a booger on the shower wall. The molding behind the door was rotted away. Water pressure was nonexistent and refused to get hot one day. One day our room was not cleaned (which isn't a huge deal but is an expected perk of staying somewhere). Some towels had very visible stains. Directions to ice machine led nowhere. There was a large gap under the door so you could hear everything happening outside if the AC was off. Overall a terrible experience.

What a shit hole. Seriously. I arrived after dark, and there…read morewas a homeless guy wandering around the parking lot, trying to engage me. When I walked into the lobby, I was surprised that he followed me in and plopped down in one of the chairs there. Clearly the front desk attendant didn't care and let him stay there. He kept saying hey hey hey. When I finally turned and looked at him, he asked me if I was local , and I looked at him in disbelief and answered with one word and then turned away. Then I saw the room. Two lamps with dim bulbs in them. Stained bathtub. No comforter on the bed just sheets. Iron but no ironing board. Absolutely horrific. It was midnight so I fell asleep, fully clothed on top of the sheets and couldn't wait to get out of there in the morning And the password-protected Wifi did not work. I used to think the Wyndham chain had quality standards. Not anymore. This is the second time in a week, that I wished I could've walked out of a Wyndham property.

I feel weird even giving this place 1 star. It was not a good experience. I checked in and checked…read moreout immediately. The Travel Lodge lobby was closed so I checked in at the Days Inn. The surroundings were not well kept and the place seemed almost deserted. The sign in the lobby clearly stated that they didn't allow cannabis smoking on the property, yet someone walked right passed me and the hotel manager and was clearly smoking weed. My room had a weird smell and I did not feel comfortable sitting down anywhere. My usual hotel in Downtown Silver Spring was booked along with all my back ups. This place had availability so I booked it...and pre-paid. Big mistake because I couldn't get a refund. I do not recommend this hotel at all.

The rooms definitely need some updating, as they look pretty naked compared to rooms of other…read morechains. But the lobby is nice, and the Mica restaurant has some pretty good food, including a great crab cake sandwich. The staff was very friendly and helpful in the lobby, but the restaurant bar seemed to have a lot of either new or uncaring staff. Things like placemats, silverware, and drink refills seemed to be an afterthought unless one of the more senior people reminded the other staff to do it. This location does have a concierge lounge, but I don't think the food compares to a Marriott. For instance, at dinner, they had one option (potstickers one night, fried wontons the other), instead of having a few options to choose from. On the flip side, this was a very inexpensive hotel given the area and amenities.

Today we checked out after staying all week for National Swimming Championships at the Universtiy…read moreof Maryland. The customer service is the best. Housekeeping is awesome, they somehow cleaned our room and our belongings were safe! Thank you housekeeping for being amazing! Breakfast, lunch, and dinner whenever you want. The buffet is great, it's a better deal than eating out at most places. The front desk staff are so happy you are there, they make sure you have whatever you need to enjoy your stay. We left shopping bags filled with clothes, expensive clothing. Housekeeping staff, and front desk staff quickly located and secured our lost and found items. We have everything back and we are so grateful for their wonderful kindness and honesty. I strongly recommend the Sheraton Silver Spring Hotel when you want to be in the middle of a wonderful family area. They are walking distance to dozens of great choices for food, shopping and fun cultural activities!

The neighborhood is lovely and quite. Cielo Rojo across the streets is an amazing Mexican…read morerestaurant. The house was tidy and clean, checking in and out was painless, and the owner was kind and welcoming. No complaints.

A little weird. I called and whomever picked up the phone did not answer with the name of the…read moreplace. They did not sound like they were a trained employee and they also do not have rooms for one night. Caveat emptor here.