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My family and I had a lovely 4 night stay here. All the staff were so helpful and welcoming. The room was very spacious and clean, beds were comfortable, fridge and microwave were provided. The hotel has a laundry room, gym, restaurant, lounge area and a business center. The location is a 10min drive from downtown and behind the hotel is a huge shopping plaza with lots of dining and shopping options (Target, Marshalls, TJ maxx, Nike, Express) and a movie theater. Overall, very happy with our stay here
I stayed for 3 nights for a convention in Boston,. Positives: 1. Lobby and hallways were pleasant and well kept. Wallpaper and carpeting in the room was also pleasant (though the ceilings were that white "popcorn" type that screams "youth hostel"). 2. Front desk staff were uniformly friendly and accommodating. That's it for the positives. Negatives: 1. Lighting in the room was poor. Even with all the lights on, significant areas of the room were dark or shadowy. Lights by the bed were sconces and not directional to allow for reading. 2. This was the first hotel room I've stayed in that did not have a safe for valuables 3. The wardrobe looks like it was obtained from IKEA and is too small (see photos). 4. The ironing board was one of those short, tabletop ones that makes it very difficult actually to iron one's clothes. This may be a byproduct of the inadequate wardrobe, which is too short to accommodate a normal ironing board 5. There was no bureau in the room, indeed no drawers at all, in which one could store underwear, socks, workout gear, polo shirts and other clothing not typically put on hangers. I wound up piling these on the second bed. Laughably, there is an opening in the desk area that appears to be one that a drawer normally would fit into, but it's just an empty space that is useless 6. The "desk" was a relatively narrow horizontal white resin type tabletop against the wall. Serviceable, but contributed to the feeling of a "low-rent" accommodation. 6. The view from my second floor room was of a parking lot, garbage dumpsters filled with garbage, and industrial buildings. Very unpleasant.. 7. Room rate was about $580 per night, including taxes. I would expect this at a 5-Star hotel, not here. I found this to be an abusive rate for what the hotel offers. I also wanted a KIng room but it was even more expensive so I settled for two Queen beds. 6. One of the beds was against a wall so anyone sleeping on the side has no light, no nightstand, and would have to climb over the other person to get out of bed. 8. Gym was okay. Mostly treadmills and ellipticals with a bench press and a leg press machine. Otherwise only one-handed free weights and one of those "universal" gyms that are not much use. 9. Bathroom is serviceable. Not at all special, but clean with a working tub/shower and sink area. 10. I'm a frequent Marriott, traveler. All things considered this was the most disappointing Marriott, hotel I've ever stayed in
3 stars for: An uncomfortable bed and thin pillows which kept me tossing and turning at night. A lack of mask enforcement. There are signs posted on the front door saying masks are mandatory, so I wore one the whole time while outside of my room. No one else did, even when they were communicating face to face with hotel staff. A mismatched sofa to go along with the outdated room. We were charged $5 data fee for no reason. Slow as molasses elevators. The good: This hotel had rooms available day of when I found myself stranded in Boston for a night. The lobby is clean and staff are very friendly. The shower was hot and powerful when I needed it after a long day of walking.
Pros- this hotel was a available last minute at a somewhat reasonable rate for Boston, it's clean, has great water pressure and a friendly staff. Cons-they tried to tack on a random fee on my bill for data usage(what does that even mean?), The breakfast box is terrible (see photo), the creamer could be dried paint in a container, no shuttle, the bed was uncomfortable, the pillows were thin and unsupportive at best, the AC unit could not be any louder and the walls are thin. Also check out the picture of the mismatched couch, it's almost funny how the cushions are completely incorrect.
My close relative was sick and while she had recovered, I wanted to come in person and see her face to face to make sure she was well. I think that in person presence will always be better than phone or any other interaction. She was doing excellent as if nothing had happened. While I could stay in her home, I decided to stay at the Marriott, the Marriott will always be my top favorite choice for stay. The beds are always good an comfy, the silence, and is a very clean Hotel. So why not? For Boston the Marriott will always be my first top choice. Also, this location is very close to the downtown area where most of the great restaurants and places are, 10 mins. Off about taxi drive.
I arrived at the Courtyard Marriott South Boston around 10:30 PM on a Sunday evening. It had been a long day of travel filled with flight delays, and all kinds of travel hiccups so needless to say, when I arrived at my hotel I was more than happy to get up to my room and go to sleep, finally. I saw there was a parking lot, which I was surprised about because most Boston hotels do not have one. The Holiday Inn Express and the Courtyard have a dual partnership here. They share the same parking lot so you can park in either but you must have a parking permit which you get upon check-in. I was not stoked that I had to walk back out to my car to put the permit in, but I guess that's a small price to pay to actually have your car parked in a lot. I was greeted right away by Thomas who is lovely. He checked me in and got me on a higher floor in the closest to a corner room as they had. He explained to me that their king rooms are not located in the corner. He was very nice and welcoming & helpful. They are also very great with the mobile app. Very responsive. I went to their tiny marketplace store to grab a few waters, when I came back there was a long line of people checking in so I just messaged them on the mobile app to charge me for the waters. It was much easier that way. They responded right away. When I got to my room I was so happy to finally be there. It was somewhat of a spacious room, no real view/ nothing special about it but it was a room with a bed. It did have a refrigerator and a microwave which is nice. They have their Bistro dining area and bar that offers breakfast and dinner as well as cocktail hour. My first night sleep was not great at all. There were loud people next to me playing music and slamming their doors, and then at around 5:30 in the morning construction started right outside of my room. My hotel room was expensive so I wasn't happy about this. After a long day of traveling all I wanted was a nice, accommodating hotel room. Also, my toilet wouldn't stop running so luckily, I knew how to fix it myself because this is happened in hotels before. That did keep me up for a little bit, though. I didn't get to take advantage of any of the amenities but they do offer guest laundry, fitness center, a nice outdoor courtyard (that puts the Courtyard in Courtyard Marriott) with an old-school grill, and a business center that are all 24 hours. The Bistro is also available for a limited hours as well. My second night sleep was better except for the construction trucks pulling in to the lot right outside of my room in the middle of the night which woke me up. The next morning I was excited for a hot shower only to learn that the hot water wasn't working so I took a freezing cold shower. When I went to check out, the person who checked me out didn't have a name tag and wasn't wearing a Marriott shirt. I told him about the hot water situation and he apologized but I didn't know if he was able to make any adjustments for me since he didn't have a name tag. However, he did do me a solid and reported it to his manager after recognizing I am an Elite member. Within an hour and a half later I received an email from their manager m, Stephanie apologizing and letting me know that they had issued me points for the inconvenience. They explained that it was an issue with their water boilers and it has now been fixed. I did appreciate the email and it did make me feel better. Overall, I would definitely not return here for all of the issues I encountered. It was a very expensive stay for things not to be working properly.
South Boston Courtyard by Marriott is a typical Courtyard. The hotel was not really our choice. It was the "team" hotel, as we were here for my kids' sports tournament in Foxboro. If you are in Boston to see the city I would not recommend this location. It is not convenient to any tourist spots. The "T" is about a 10 minute walk. The only thing convenient about the Courtyard is that it is located right in the back of a shopping center with many stores like Best Buy, Target, Stop & Shop, etc. So if you need anything, you could get it right behind you. I would be careful though, as it did not look like the best area. The room was pretty generic and clean enough. The best part about the hotel though, was the staff. The entire staff was very helpful and courteous, which gives the place an extra star for me. The star staff member for us was Sara. On our first night, after we checked in and were settled, we realized the double room we booked was way to small for the four of us. Sara went out of her way to move us to a bigger room that very evening. The hotel has a cafe with alcohol and Starbuck's products in the lobby. It is only open at certain hours but you can always ask the front desk for a coffee. Courtyards do not have complimentary breakfast, which is one reason I like Hamptons better. We only had breakfast once in the hotel and it was okay, but on the expensive side for what you got. If you want a plain breakfast there is Panera and Victoria's, a diner, near by. This Courtyard has a nice indoor heated pool & hot tub and a gym. The price each night was $179 (without taxes) and a big plus is that there is no charge for parking if you have a car. I guess that is not too bad for Boston. If you are in town to attend or visit something nearby, this Courtyard would be adequate. If you are visiting Boston for a few days to see the sights, I would find a hotel more the center of town.
We arrived so late and a lot of things had gone wrong during our trip but when we got there the lobby was immaculate we were welcomed and greeted AND the best part: we were upgraded!!!! To a double suite! The rooms were so ample, all amenities you can expect. They had packaged breakfast to go in the morning. I really enjoyed our stay and will be a repeat customer
I recently had the displeasure of staying at Courtyard Mariott South Boston, and I cannot express enough how utterly disappointed I am with my experience. The constant presence of construction workers outside my window completely marred what should have been a pleasant stay. Upon arrival, I was greeted by a friendly receptionist who swiftly checked me in. The lobby appeared presentable, and I held hope for a comfortable stay. However, my optimism quickly evaporated the following morning when I was awakened at the crack of dawn by the cacophony of construction noise. To my disbelief, there were not one, not two, but three men conducting construction work right outside my window. A window with curtains that don't even close completely. The sheer audacity of subjecting guests to such an appalling disturbance is beyond comprehension. The incessant hammering, drilling, and other ear-piercing noises continued for hours, leaving me with a throbbing headache and a ruined day. Their response was "We didn't know there would be construction, we're as surprised as you are, and it will be done soon" Three hours and 5 calls later, I was offered a late check out! It is incomprehensible how the management of could allow such a disturbance to occur without any regard for the comfort and well-being of their guests. Not to mention three men unannounced right outside a window. Imagine if you had your wife or daughter in the room? What makes matters worse is that my repeated attempts to reach out to the front desk regarding the issue were met with indifference. Housekeeping came in three times as well despite a do not disturb sign on the door. The lack of concern or effort to address the situation only added insult to injury and left me feeling utterly disregarded as a paying guest. I strongly advise anyone considering a stay at this hotel to think twice before booking. The lack of consideration for guests' peace and tranquility, coupled with the dismissive attitude of the staff, is a clear indicator of their disregard for customer satisfaction. In an industry where guest comfort and experience should be paramount, it is deeply disheartening to encounter such negligence. In conclusion, I vehemently discourage anyone from subjecting themselves to the abysmal experience I endured at this place. Save yourself the frustration and headaches, and seek accommodation elsewhere that values your comfort and provides a peaceful environment.
I keep meaning to (start) finish this review. It's slow going even though I like and stay at this place quite a bit. Rooms aren't bad. The service at the desk is pretty quick. If I'm not staying here, I'm parking my car here because I'm working in the area and we all know parking in Boston is hot dog poop. Not super cheap, but also not unreasonable so I use it often. I've gotten food from their restaurant a few times and it's delicious though the prices have crept up, but where hasn't. They were on the higher end to begin with but the food is real good. read more
2 years ago
As a frequent traveler and Titanium Elite, sometimes you just want someone to say "hey, I'll comp your parking". Nope. Won't get that here. $20 to park. My small fridge was loud and shaky when you put something in it, and let management know. The gentleman that checked me in at night didn't greet me, acknowledge my status (they're supposed to), or even just be polite. Really turned me off to being here to be honest. Looked more like a nighttime manager than regular associate. Next time I'm in the area, I'll stay elsewhere. FYI, the location is very close to a homeless camp population. It didn't affect me, but just as an FYI. read more
1 year ago
My family and I had a lovely 4 night stay here. All the staff were so helpful and welcoming. The room was very spacious and clean, beds were comfortable, fridge and microwave were provided. The hotel has a laundry room, gym, restaurant, lounge area and a business center. The location is a 10min drive from downtown and behind the hotel is a huge shopping plaza with lots of dining and shopping options (Target, Marshalls, TJ maxx, Nike, Express) and a movie theater. Overall, very happy with our stay here read more
1 year ago
I stayed for 3 nights for a convention in Boston,. Positives: 1. Lobby and hallways were pleasant and well kept. Wallpaper and carpeting in the room was also pleasant (though the ceilings were that white "popcorn" type that screams "youth hostel"). 2. Front desk staff were uniformly friendly and accommodating. That's it for the positives. Negatives: 1. Lighting in the room was poor. Even with all the lights on, significant areas of the room were dark or shadowy. Lights by the bed were sconces and not directional to allow for reading. 2. This was the first hotel room I've stayed in that did not have a safe for valuables 3. The wardrobe looks like it was obtained from IKEA and is too small (see photos). 4. The ironing board was one of those short, tabletop ones that makes it very difficult actually to iron one's clothes. This may be a byproduct of the inadequate wardrobe, which is too short to accommodate a normal ironing board 5. There was no bureau in the room, indeed no drawers at all, in which one could store underwear, socks, workout gear, polo shirts and other clothing not typically put on hangers. I wound up piling these on the second bed. Laughably, there is an opening in the desk area that appears to be one that a drawer normally would fit into, but it's just an empty space that is useless 6. The "desk" was a relatively narrow horizontal white resin type tabletop against the wall. Serviceable, but contributed to the feeling of a "low-rent" accommodation. 6. The view from my second floor room was of a parking lot, garbage dumpsters filled with garbage, and industrial buildings. Very unpleasant.. 7. Room rate was about $580 per night, including taxes. I would expect this at a 5-Star hotel, not here. I found this to be an abusive rate for what the hotel offers. I also wanted a KIng room but it was even more expensive so I settled for two Queen beds. 6. One of the beds was against a wall so anyone sleeping on the side has no light, no nightstand, and would have to climb over the other person to get out of bed. 8. Gym was okay. Mostly treadmills and ellipticals with a bench press and a leg press machine. Otherwise only one-handed free weights and one of those "universal" gyms that are not much use. 9. Bathroom is serviceable. Not at all special, but clean with a working tub/shower and sink area. 10. I'm a frequent Marriott, traveler. All things considered this was the most disappointing Marriott, hotel I've ever stayed in read more
5 years ago
3 stars for: An uncomfortable bed and thin pillows which kept me tossing and turning at night. A lack of mask enforcement. There are signs posted on the front door saying masks are mandatory, so I wore one the whole time while outside of my room. No one else did, even when they were communicating face to face with hotel staff. A mismatched sofa to go along with the outdated room. We were charged $5 data fee for no reason. Slow as molasses elevators. The good: This hotel had rooms available day of when I found myself stranded in Boston for a night. The lobby is clean and staff are very friendly. The shower was hot and powerful when I needed it after a long day of walking. read more
Pros- this hotel was a available last minute at a somewhat reasonable rate for Boston, it's clean, has great water pressure and a friendly staff. Cons-they tried to tack on a random fee on my bill for data usage(what does that even mean?), The breakfast box is terrible (see photo), the creamer could be dried paint in a container, no shuttle, the bed was uncomfortable, the pillows were thin and unsupportive at best, the AC unit could not be any louder and the walls are thin. Also check out the picture of the mismatched couch, it's almost funny how the cushions are completely incorrect. read more
3 years ago
2 years ago
4 years ago
My close relative was sick and while she had recovered, I wanted to come in person and see her face to face to make sure she was well. I think that in person presence will always be better than phone or any other interaction. She was doing excellent as if nothing had happened. While I could stay in her home, I decided to stay at the Marriott, the Marriott will always be my top favorite choice for stay. The beds are always good an comfy, the silence, and is a very clean Hotel. So why not? For Boston the Marriott will always be my first top choice. Also, this location is very close to the downtown area where most of the great restaurants and places are, 10 mins. Off about taxi drive. read more
I arrived at the Courtyard Marriott South Boston around 10:30 PM on a Sunday evening. It had been a long day of travel filled with flight delays, and all kinds of travel hiccups so needless to say, when I arrived at my hotel I was more than happy to get up to my room and go to sleep, finally. I saw there was a parking lot, which I was surprised about because most Boston hotels do not have one. The Holiday Inn Express and the Courtyard have a dual partnership here. They share the same parking lot so you can park in either but you must have a parking permit which you get upon check-in. I was not stoked that I had to walk back out to my car to put the permit in, but I guess that's a small price to pay to actually have your car parked in a lot. I was greeted right away by Thomas who is lovely. He checked me in and got me on a higher floor in the closest to a corner room as they had. He explained to me that their king rooms are not located in the corner. He was very nice and welcoming & helpful. They are also very great with the mobile app. Very responsive. I went to their tiny marketplace store to grab a few waters, when I came back there was a long line of people checking in so I just messaged them on the mobile app to charge me for the waters. It was much easier that way. They responded right away. When I got to my room I was so happy to finally be there. It was somewhat of a spacious room, no real view/ nothing special about it but it was a room with a bed. It did have a refrigerator and a microwave which is nice. They have their Bistro dining area and bar that offers breakfast and dinner as well as cocktail hour. My first night sleep was not great at all. There were loud people next to me playing music and slamming their doors, and then at around 5:30 in the morning construction started right outside of my room. My hotel room was expensive so I wasn't happy about this. After a long day of traveling all I wanted was a nice, accommodating hotel room. Also, my toilet wouldn't stop running so luckily, I knew how to fix it myself because this is happened in hotels before. That did keep me up for a little bit, though. I didn't get to take advantage of any of the amenities but they do offer guest laundry, fitness center, a nice outdoor courtyard (that puts the Courtyard in Courtyard Marriott) with an old-school grill, and a business center that are all 24 hours. The Bistro is also available for a limited hours as well. My second night sleep was better except for the construction trucks pulling in to the lot right outside of my room in the middle of the night which woke me up. The next morning I was excited for a hot shower only to learn that the hot water wasn't working so I took a freezing cold shower. When I went to check out, the person who checked me out didn't have a name tag and wasn't wearing a Marriott shirt. I told him about the hot water situation and he apologized but I didn't know if he was able to make any adjustments for me since he didn't have a name tag. However, he did do me a solid and reported it to his manager after recognizing I am an Elite member. Within an hour and a half later I received an email from their manager m, Stephanie apologizing and letting me know that they had issued me points for the inconvenience. They explained that it was an issue with their water boilers and it has now been fixed. I did appreciate the email and it did make me feel better. Overall, I would definitely not return here for all of the issues I encountered. It was a very expensive stay for things not to be working properly. read more
South Boston Courtyard by Marriott is a typical Courtyard. The hotel was not really our choice. It was the "team" hotel, as we were here for my kids' sports tournament in Foxboro. If you are in Boston to see the city I would not recommend this location. It is not convenient to any tourist spots. The "T" is about a 10 minute walk. The only thing convenient about the Courtyard is that it is located right in the back of a shopping center with many stores like Best Buy, Target, Stop & Shop, etc. So if you need anything, you could get it right behind you. I would be careful though, as it did not look like the best area. The room was pretty generic and clean enough. The best part about the hotel though, was the staff. The entire staff was very helpful and courteous, which gives the place an extra star for me. The star staff member for us was Sara. On our first night, after we checked in and were settled, we realized the double room we booked was way to small for the four of us. Sara went out of her way to move us to a bigger room that very evening. The hotel has a cafe with alcohol and Starbuck's products in the lobby. It is only open at certain hours but you can always ask the front desk for a coffee. Courtyards do not have complimentary breakfast, which is one reason I like Hamptons better. We only had breakfast once in the hotel and it was okay, but on the expensive side for what you got. If you want a plain breakfast there is Panera and Victoria's, a diner, near by. This Courtyard has a nice indoor heated pool & hot tub and a gym. The price each night was $179 (without taxes) and a big plus is that there is no charge for parking if you have a car. I guess that is not too bad for Boston. If you are in town to attend or visit something nearby, this Courtyard would be adequate. If you are visiting Boston for a few days to see the sights, I would find a hotel more the center of town. read more
5 years ago
We arrived so late and a lot of things had gone wrong during our trip but when we got there the lobby was immaculate we were welcomed and greeted AND the best part: we were upgraded!!!! To a double suite! The rooms were so ample, all amenities you can expect. They had packaged breakfast to go in the morning. I really enjoyed our stay and will be a repeat customer read more
3 years ago
I recently had the displeasure of staying at Courtyard Mariott South Boston, and I cannot express enough how utterly disappointed I am with my experience. The constant presence of construction workers outside my window completely marred what should have been a pleasant stay. Upon arrival, I was greeted by a friendly receptionist who swiftly checked me in. The lobby appeared presentable, and I held hope for a comfortable stay. However, my optimism quickly evaporated the following morning when I was awakened at the crack of dawn by the cacophony of construction noise. To my disbelief, there were not one, not two, but three men conducting construction work right outside my window. A window with curtains that don't even close completely. The sheer audacity of subjecting guests to such an appalling disturbance is beyond comprehension. The incessant hammering, drilling, and other ear-piercing noises continued for hours, leaving me with a throbbing headache and a ruined day. Their response was "We didn't know there would be construction, we're as surprised as you are, and it will be done soon" Three hours and 5 calls later, I was offered a late check out! It is incomprehensible how the management of could allow such a disturbance to occur without any regard for the comfort and well-being of their guests. Not to mention three men unannounced right outside a window. Imagine if you had your wife or daughter in the room? What makes matters worse is that my repeated attempts to reach out to the front desk regarding the issue were met with indifference. Housekeeping came in three times as well despite a do not disturb sign on the door. The lack of concern or effort to address the situation only added insult to injury and left me feeling utterly disregarded as a paying guest. I strongly advise anyone considering a stay at this hotel to think twice before booking. The lack of consideration for guests' peace and tranquility, coupled with the dismissive attitude of the staff, is a clear indicator of their disregard for customer satisfaction. In an industry where guest comfort and experience should be paramount, it is deeply disheartening to encounter such negligence. In conclusion, I vehemently discourage anyone from subjecting themselves to the abysmal experience I endured at this place. Save yourself the frustration and headaches, and seek accommodation elsewhere that values your comfort and provides a peaceful environment. read more
13 years ago
3.5 stars. Luckily, I spot this Courtyard by Marriott off the highway (right behind huge Holiday Inn sign) b/c I seriously don't know where my GPS was taking us lol. I guess other yelpers were having the same problem too? The staff at front desk explained that b/c there are new building and road constructions, hence GPS can be a bit out of whacked. But by the next day, we were getting around pretty easily :) The room we stayed at was so spacious! It had nice modern red/wood furniture, and beautiful Japanese floral decors - from paintings, wallpaper, plants, to shower curtains too! Yes, quite girly hehehe... I was also happy to see that they supply Paul Mitchell shampoo and conditioner! That's my fave brand, and it smells so nice :D!! The cleansing & makeup remover towelette was a very nice touch too, thanks :) Overall, a great experience at this Courtyard by Marriott. Comfy bed, fast wifi connection, a small "market" to get your essentials (plus a microwave!), a large lounging area to watch TV or enjoy a coffee or beer, working station with computers and printer, boarding pass station, and they serve Starbucks :) This hotel is also walking distance to South Bay Centre for shopping and groceries, and T station to conveniently hop on the subway system. I will be sure to come back next time when I'm in Boston again! read more
5 years ago
3 years ago
5 years ago
This was a mistake. It was a Hampton not a Courtyard. They are always great. I was pretty shaken up at the time so I jumped the gun on proofreading. read more
Reasonably priced option during summer in Boston that is not too far from the redline T station. Nice big rooms and while generally speaking, the better hotels are closer to downtown and shore area, this property is not tremendously disadvantaged by the location. There is mall with some national food chain type places to eat. They charge for the parking and to my surprise, had free water bottles for guests in their rooms (I know - how do they plan to stay profitable if they are going to spoil their guests like this!?) read more
4 years ago
3 years ago
4 years ago
10 years ago
Scam BEWARE of the $250 Lost Damage Charge. My bill was not ITEMIZED and the front desk person didn't know anything. I had the front desk person sign my bill to show I spoke with someone about my concern. AGAIN he said he didn't know anything about it ! I was expecting the room charge to be $279 not over $400 ! Now I'm on the shuttle and chatting with other business guest of whom I have their information to dispute together. The same thing happens to them ! SCAM COURTYARD IN SOUTH BOSTON. I wonder how many people have this happen to them and don't even pay attention to the bill? Sound to me like a great revenue builder. I will report this to the Mass Attorney Generals Office and the BBB. Who knows if this is a normal practice at this property it sounds like a class action law suit. If the General Manager of this property would please reply to this post and address this hidden charge that would be a step in the right direction. I would also update my review with the results. read more
7 years ago
9 years ago
Clean, modern accommodations with lobby bistro dining option and free parking. Friendly staff are prompt and flexible. I've stayed at other brand hotel chains in the area and this is among the best yet. We will definitely return. Bonus: mini-fridge read more
12 years ago
We arrived Saturday afternoon and had trouble checking in. It took two and a half hours to check-in, which was extremely frustrating. After being able to check in, we settled into the room which was neatly arranged and aesthetically appealing. Pros: great wireless connection, comfortable bed, decent fitness center and hot tub, complimentary shuttle service to T and within walking distance to shopping plaza (Target, Best Buy, Stop & Shop). Cons: we had to ask three times for towels, small cafe ok customer service and no complimentary breakfast. Overall, not a terrible place to stay, if not for the lack of cafe variety and ok customer service, would have given four stars. read more
7 years ago
8 years ago
9 years ago
Please see my uploaded photo. Yes, that is marijuana. DRUGS found in the couch in my hotel room after a million other things had gone wrong. Told the front desk about the drugs immediately and the lady asked me, 'Don't you smoke?!' They could care less. Our new room, in addition to finding drugs, had broken phones, a bathroom that looked like it hadn't been cleaned in a century(please also see my photo), no trash cans, dirty bed/furniture and reeked of weed. The vents in the rooms blow out cigarette/weed smoke. My boyfriend went down to get quarters for the laundry. The front desk sent him to a different hotel because they didn't have any???? How is this possible?! Then the hotel he was sent to would only accept a $10 bill so he had to go back and forth twice! Downstairs the floors were covered in vomit which no one bothered to clean up. By the keyboards in the business center were piles of dirty plates which had food on them still. And this is just the second half of the night... Upon check in, the employees were EXTREMELY rude. Not just check in, the entire stay. We were on the second floor which was infested with cigarette smoke. I mean like you went back in time and accidentally walked through the smoking section. I have a breathing condition so for me this is catastrophic. We got to the room and before I could even make it to the phone to call the front desk, you see the bed is not made, trash and food on the counters/floor, dirty towels on the floor, etc... Insanity. I was beyond angry and went downstairs to talk to the manager. He promised he would be taking care of what we paid our room and that he would move us into a different room. Multiple people at the hotel told us they would compensate us for the absurd experience. We spent hours on the phone explaining exactly what happened and no one did anything to make it right. Nothing. Yup. Great job #bostonmarriott #marriott #boston #hotelchain #weed #marijuana #yousuckatyourjob read more
18 years ago
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