This is, hands down, my new favorite hotel in Boston! I go from time-to-time for work and vacation…read moreand have stayed in many hotels. All are good but Canopy by Hilton in Boston is a step above. Service was GREAT, especially Yanelee who was working at the desk when we checked in. She is why I prefer to stay at Hilton hotels and will not stay anywhere else in Boston. She was friendly, helpful and went above-and-beyond to get us in our room!! The room itself was spacious, VERY clean, comfortable and well appointed. The location was great, very close to the historic district and a short Uber from the cruise terminal and the airport. If you want comfort in Boston, don't look anywhere else!

Perfect location to walk to North End, Faneuil Hall, Boston Market place, etc! Part of the Rose…read moreKennedy Greenway is right across the street and it is absolutely gorgeous and peaceful. Now the area is always busy and non stop traffic, but it was centrally located for the things I wanted to do. I only did ride share for things that were outside of the downtown Boston area or too far to walk with my mom. The hotel is clean, front desk associate Wensley, was always so kind and pleasant whenever I needed something or returned from sight seeing. I was in a premium double queen and OMG, spacious room, barn door bathroom, hardwood flooring, a seating area, view of the greenway, fridge in the room, and an overall very nice and comfortable room. It was enough space for us; we weren't stepping over each other and we used the extra seating area as a changing area when we needed to change for the evening dinners. My only complaint is with housekeeping, the room was rarely cleaned prior to 4pm and we would leave around 9am every day. We only received 2 face towels despite asking for 4. After going to the front desk and asking a note be entered we finally received enough face towels. We couldn't figure out when they would take our bath towels, we put them on the floor they would take them, put them on the rack they would take them. I have always put them on the floor and if on the rack it means I'm using them again. Either way, I did appreciate fresh towels on the days the room would be cleaned prior to our return. Overall the stay was comfortable, the bed and pillows were comfortable and I slept better there than at home. I'm starting to notice a pattern with sleeping away from home....maybe I should stay away from home more often! One thing to note, each floor has an ice and filtered water machine. That was a nice touch and it kept me from having to purchase bottled water and spending extra money for delivery of water.

The room was $500, parking $73 not included in the room rate. My daughter's 21st birthday and THE…read moreONLY onsite bar and restaurant closes because apparently they got a same-day reservation for a private group. So we are at a hotel that provides no drinks and no food for over $500 a night. The pool is tiny and ok. Staff was pleasant. And the Manager on duty, so sweet and apologetic. Totally out of her hands but so weird. Friends raved about this property. It is cute. Im glad I saw it but.... I will update after I check out. Expensive for the amneties but location is spot on.

Going to Fenway stay here !!!!!!…read more Such a Great hotel. Everything there is done right The rooms are right up against Fenway. Walk into the game The rooms are clean and So much Fun ambiance. A record player in the rooms brought back so many memories in the music themed hotel. Grab a few records in the lobby and relive the music Dylan's service was excellent ! Even called us to make sure we were coming and all right Breakfast staff was nice and fed us with bagels and coffee each morning

The guys at the door are amazing. So helpful and lovely…read more The Irving is a wonderful place for a cocktail and small bites. Service, drinks and food were amazing.

Great stay! Location is perfect. 5 min walk to the T and one block from shopping on Newberry…read morestreet. The staff is unbelievably helpful. Our room was two queens and decently sized on the 3rd floor. Everything was clean! I loved the chocolates that they left. My grandma had a renovated room with a walk in shower (as opposed to a tub) so know that is an option. We got ready in the bridal suite for the wedding which was beautiful. The lighting was perfect for hair and makeup and there was plenty of space for 12 people. We loved having the restaurant and two bars available downstairs. Coffee is served in the lobby until 10am on weekdays and later on weekends. The only negative was that the pillows were terrible; flat and provided no support. The wedding was beautiful in the ballroom on the 2nd floor. Shoutout to Anthony the doorman for helping everyone in my family all weekend along with Kevin the bartender, Sergio and Divi!

Location is great, walking distance to the Freedom Trail and right across the street from the…read moreGranary Burying Ground. You'll sleep just a few feet away from American heroes like Paul Revere and Samuel Adams! If you have a high floor, you will have a great view of the Boston skyline as well!

Extremely disappointing experience. I would not recommend this hotel…read more I was charged twice for the same stay and, despite repeatedly contacting the hotel, I have still not received a refund. What was most frustrating was the complete lack of accountability. No one seemed willing to take ownership of the issue or make a genuine effort to resolve it. The front desk staff were consistently rude, dismissive, and unwilling to help. Every interaction felt like an inconvenience to them rather than an opportunity to assist a paying guest. The customer service I received was far below what I would expect from a hotel in this category - As someone who travels 3 to 4 times a month for work and leisure, this was the first hotel in my life where I chose not to leave a tip. Tipping is something I normally do gladly when I receive even a basic level of service, but the attitude and lack of professionalism displayed by the staff made it impossible to justify. The breakfast was also disappointing. Having stayed at other AKA properties, I found the quality significantly lower than the standard I have experienced elsewhere within the brand. The location was another concern. The area around the hotel, particularly the park directly across the street, often felt uncomfortable and poorly maintained. As a solo traveler, I would not have felt comfortable walking around the area alone at night. Between the unresolved billing issue, poor customer service, underwhelming breakfast, and concerns about the surrounding area, this was one of the most disappointing hotel experiences I have had. I will not be returning and cannot recommend this property to others.

Loved this hotel! Rooms were light and bright. Connected to Tiffany's. Luxury linens and towels…read more Comfortable bed. Great service. Contessa has great food and vibes. Will be back!

Just finished a 3-night stay at The Newbury Boston., which we booked through Amex FHR…read more The good: location is fantastic, rooms are spotless, housekeeping is excellent, and staff is mostly helpful and friendly. The not-so-good: we booked a suite and were originally shown a room on the 11th floor which was very dark and faced a brick building. We requested another room and were moved to a much better room facing the park on the 3rd floor. Neither room was worth the $1k price point but at least the second room was an improvement. It should be noted the elevators are very slow and the wait was 5-10 minutes no matter the time of day. The bad: Contessa has almost zero vegan options... not even oatmeal which was odd. Even the acai bowl had milk in it! I ended up ordering a slice of focaccia, a laughable fruit plate (which was $20), and orange juice. Room service was no better in terms of option...one night I ordered the rigatoni marinara clearly stating that I am a vegan and it arrived an hour later covered in parmesan cheese. None of the above would have been a big deal at a $500-$600 price point, but at $1k per night our experience was disappointing. I doubt we'll stay at the Newbury again.

What a beautiful hotel. Very classy and modern. Great location in front of the beautiful white…read moresandy beach. If I were to say anything negative, it would be the music they play in the upstairs dining. A little bit too much for me, but I guess people like it.?

4.5 Stars This hotel…read moreis bright, very clean, and has the friendliest staff. The rooms are a good size as well. My room didn't have a great view (faced a wall) but I'm sure others have a nice view. I didn't get breakfast but it's a la carte and it also looked good. The gym is marvelous!

Good location and clean room. But only enough coffee for one day(??). And it's SUPER noisy w street…read morenoise at night. Super rude guy at the front desk. No clean towels or room cleaning. Not worth the $$$. Is not a hotel-- it's like an airbnb.

This place is perfection. Service was friendly and impassioned. We received a little tour as soon…read moreas we checked in. We were on our way out to Fenway, so the friendly gentleman at the front desk was kind enough to give us walking directions after he showed us around the guest spaces and our room. Location: 5 : an easy 10 minute walk to Fenway, a 12 minute walk to the Commons. A wealth of eating options, safe secure and walkable in every direction. Room: 5 Our room was impeccable with impressive personal touches and attention to detail. Little things like Fiji water, fresh soft towels (and a black towel for makeup), full array of toiletries, and a welcoming comfortable firm bed. Despite having alllll the things to do in Boston, I was excited to get back to that room and that bed, and I slept like a log. I like a good bed when I'm traveling and I would never stay at another place if I had the option. My favorite aspect was having a separate bedroom and living area (with pull out couch). All things comparable, I've stayed in a thousand hotels, I've traveled Boston thoroughly. This will be my go-to forever. Whether traveling single, as a couple, or with my kids, I will look at 284 first and foremost. Kid-friendly: yes! I would definitely stay here with my kids (ages 9, 11, 13). Safe, fun, welcoming, and wallet-friendly. Special bonus and wow impression: each room is themed after a different artist. I love love love this concept and intrigued me a thousand times over. I ave a personal goal to stay in every room now.

My stay was comfortable overall, but the checkout experience was disappointing. I had a late…read morecheckout confirmed in the Marriott app, verbally by staff, and again at check-in, so I planned my morning accordingly. Housekeeping still knocked while I was sleeping, and then at the hotel's normal checkout time I received a call telling me I needed to leave within 90 minutes. It was confusing and made me feel unnecessarily rushed. I understand that hotel needs can change, but if a late checkout has been confirmed multiple times, guests should be able to rely on it--or at least be given reasonable notice if that changes. Better communication between the front desk and housekeeping would have made a big difference.

The Residence inn South end Boston delivers the residence standard amenities you are used to. Very…read morewell maintained property. Friendly staff who are always visible and helpful. Great offerings. It's situated and easy walk the the ruggles train line and #4 bus route across the street. This is a great spot and I will for sure look at staying again

Beautiful hotel with very friendly service and comfortable bed and shower. It was in a good…read morelocation to be close to the Seaport area and the convention center. In order to visit the true downtown you would either have to walk about half a mile or can take the bus to the T. There were several very good restaurants right at the hotel, including the breakfast place. We did not have a vehicle so I cannot comment on the parking.

Absolutely love this hotel. Amazing location. Beautiful lobby with several areas to sit. Helpful,…read morefriendly staff. Our room was perfect. Comfy bed & sitting area. The thermostat was nice & the temp was easy to regulate. The bathroom was spacious & had great lighting. The shower was amazing. Great pool & gym too. We ate breakfast at hotel restaurant every day too. I will stay here again.

This beautiful Four Seasons Hotel is truly the Gem of Boston!…read moreBoston has some wonderful Hotels but in my opinion where I was today was an absolute amazing experience! From the moment the Doorman Welcomes you and opens the doors you enter into a world of wonderful possibilities! Beautifully designed and the Staff Caters to all your wishes! Just walking around the impressive Lobby and Staircase you are transported to pleasure! Go and experience this wonderful Boston Hotel across from the Boston Public Garden and Historic Boston Common! 1985 this Hotel Graced the Boston Skyline!

For high tea, family members and I visited the Four Seasons hotel for the second year. It's become…read morean annual tradition right around Christmas, at various locations like the Taj and one in the seaport area. This visit was exceptional in pretty much every way. The environment was beautifully decorated for Christmas, like last year, and I had to take some pictures to have as desktop wallpaper on my computer. We had a very nice time and the selections on the menu were impressive. I went with the carrot cake chai black tea, mainly because it had pumpkin pie kinds of spices and vanilla rooibos. It tasted wonderful, like an autumnal tea, and all our teas came in beautifully decorated tea pots, apparently from Australia. The Four Seasons also does this interesting thing where they give you a liquor that fits with your tea order, to be added if you wish or drank by itself. I had a sip of mine and from someone else's, a bit strong for me but a bailey's one was alright. I'm fine with just tea myself! As for the food, this year's high tea was one of the best I've had. The menu was different from last year's, which was great too but in my opinion this seemed like an upgrade. Some of the food items included pieces of salmon in a little pastry, mini lobster roll, peking duck crepe, curried chicken croissant, a beautiful deviled egg, vanilla bean and brown butter scones, an eggnog tart, and a Santa hat shaped raspberry pastry. We even got some alternate options for a lactose sensitive person, so that's a great plus as well. The atmosphere was elegant and calming, and the service was great. The Four Seasons high tea was a very special holiday event, and comes highly recommended!