I called Countrywide Towing (CT) last Saturday during Memorial Day weekend for my sister while visiting her and her family. After reading several reviews of a few places, I chose CT because they had the best ratings and reviews. I spoke with Wendie, Dispatcher Supervisor, and scheduled an appointment to have a truck come to my sister's home to service her van for a battery replacement and some gasoline. Santos called before arriving to advise that he was on his way. When he arrived, he was all smiles and helpful from start to finish, and patient with all my questions. Santos was quick and efficient and thorough. The following Monday morning, Wendie sent me a text saying, "I just wanted to reach out and make sure you were Totally Satisfied with the service you received." Thanks Countrywide Towing for great customer service! read more

They need to start hiring safe drivers. I was returning home from Apple Valley late last night and one of their tow trucks caught up to the vehicle behind me, tailgated him, then when that vehicle left the area, he caught up to me, began tailgating me, then when we appraoched the intersection of Sheep Creek Rd and El Mirage Rd, he suddenly decides to pass me ( who passes in an intersection?? ); and speeds off. I try to catch him to see what he speed was, and he was doing mph. The speed limit on El Mirage Rd is 60. As he approached the t-intersection that takes you back to Lake LA or the Gray Butte facility, this driver flat out runs the stop sign, barely slown down enough to make the turn. Friggin ridiculous! FIRE THIS CLOWN! read more

I am writing this review for my father a man that broke his hip last year and relies on a walker to walk In October, 1924 Countrywide towing sold him a battery and told him they would guarantee it for three years and if it wouldn't start, they would come out and start it with guaranteed for three years On Saturday, my father called 8: 15 in the morning Countrywide dispatcher called the address and said a driver would be here in 45 minutes. waited two hours and I called back and they said they would not service our area because the driver ruined his vehicle which I'm assuming wasn't a personal vehicle it was it Countrywide towing company vehicle and the company would not let him drive on dirt road. which caused a call Aaa back and file a claim against this sold a battery that they guaranteed for three years but to come back-and-forth with Aaa that this company is the company they contract with 10 hours Aaa could not provide the service with the contracted company country wide towing. This is how you take care of an 82 hope I never need to rely on their service. Specially, the dispatcher and the driver didn't even have the courtesy to call and let him know they were not coming. And I really do not believe when he was telling me about ruining the vehicle on pictures on the website show they have huge tow trucks and there's no reason they should not be able to drive up a dirt road truly truly unacceptable and quite disgusting when an elderly man is unable to help himself and needed help with the jump. This company took advantage of him and did not guarantee their service. Shame on them. read more

Called AAA to have my son's car towed. David came out and was extremely helpful. He had great customer service, was very patient, kind, and offered great knowledge and advice to my 18 year old regarding his car. David worked quickly, and carefully. You could tell he was experienced and cared about his work and customers. I would highly recommend Countrywide Towing because David was just awesome! read more

They gave a 60-90 minute time frame. Received a text stating they will be here at 9:57am. No one showed up. Had to send a text to find out what happened because it is now almost 10:30 and no other communication was provided. They replied saying it's going to be another 45 minutes more. No explanation. They must have got another call that was going to pay them more. Not sure how the business works but I will definitely be filing a complaint through AAA. There is also no geo tracking for this company like the towing company we just used yesterday. Next time I'll remember to tell AAA not to give me this company for towing services. read more

Probably the worse towing company I dealt with they said they would be out in a hour took them 3 hours just to get to me... no courtesy call no I'm running late message and when I called they said it will be another 30-45 minutes very unprofessional and can't wait for the company to retire and leave the AV read more

Very bad service! Grab the car from accident, playing games to charge more! I'm so disappointed they don't want to work but want to deceive people into paying money. read more

Omg seeing everyone else's reviews has me shocked because my experience was amazing. Calling a tow at midnight is annoying to say the least. Elizabeth (i think that was her name) was very helpful and sweet. The guy who came to tow the car was also very nice and efficient. I had a great experience. Definitely would recommend. read more

The lady employee at this tow company has anger issues. She was very unprofessional during phone conversation and doesn't know anything about customer care. I am sure this company can do better in customer care if send this lady to some anger management course. It took almost 5 hours to send a tow truck to tow my car. read more

Countrywide Was hired by my Allstate roadside assistance. Was given a 2 hour eta by countrywide. After 2.5 hours wait. Countrywide delayed it another hour. After that hour Countrywide ends up canceling tow without notice. Now I have to wait for a different company. Very unprofessional. Wasted a days work now because of them. read more

One star for their existence on Yelp. Do not use their service, by far thee WORST tow service, ordered tow service first thing in the morning and their alleged eta was 1 hour, from there they extended their eta by an hour 4 more times, not sure how you guys are still in business, they only have 2 trucks and overloading themselves out of greed, no insurance or roadside company should work with them, this company is a joke, your better off working with R&J tow, as Country Wide should be shut down for bad service and safety risks to their drivers and customers! read more

Awesome service! After working around the house we decided to jump in our hobby vehicle to pick up dinner. To our dismay, the vehicle stopped running four miles from our house on a blind corner. Allstate contacted Countrywide for us. They arrived in the time they said they would and with the proper truck to handle our baby. Very friendly, courteous and efficient driver/operator. read more

Countrywide Towing - Towing Near Me - Lancaster, California

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My car broke a belt which caused the car to run off only battery which then died due to no alternator keeping the charge. I requested a jump start through insurance, 40 minutes later they gave me these guys. As soon as the driver gets out he asks for my number and says "I called you like 4 times." No call was received. He then pops my hood. Grabs the battery terminals and starts yanking them around and proceeds to say "your battery terminals are loose, the battery won't hold a charge with loose terminals." That's plain incorrect information while loose terminals may cause a intermittent connection problem, terminals don't hold charges. Battery's hold. Alternators maintain that charge. Best thing about it, I NEVER GOT A JUMP START! You're either tow and roadside assistance or a mechanic. Not both. Save your time and call A1 Heavy Duty. read more

I'm a AAA Member at 5:30am I needed to get my car towed 55 miles. After speaking to 3 other Tow Companies, I luckily found Countrywide Towing. I called AAA and had them contact Countrywide, 30 min. later my car was loaded up and on its way to the dealer. Thank you, Countrywide Towing. read more

Very professional. I called for an estimate. They were accurate and asked all the right questions. Driver was good humored and never said "no". I would recommend again read more

Countrywide Towing - The driver asked how close I wanted it. I believe he could've dropped it closer if my need dictated it. - Towing Near Me - Lancaster, California

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This towing company has me still waiting and it's my 7th hour in 100° weather and everytime I call they are "40 minutes away" how is it that their driver got pulled over by CHP which was my last phone call with them. Like what really happened ?!? R&J towing is the best!!! Got here just now and it's only been 20minutes! Really wish I can send this with no stars cuz they definitely don't deserve it. read more

I called to have roadside assistance to change a flat tire on a 2019 Transit. ETA was 60-90 Min. I got my confirmation text message and waited for 90 minutes. No one showed up. I called to get a status and the lady advised me that the driver was 20 minutes out. 30 min later no show. I called for the 2nd time to get a status and I was told the driver was stuck on a call in Lake LA. The dispatcher told me once he's done there I was next. One house later (4 and a half hours later) I called to get an update again. I provided my information like the previous times and now I was told by the same dispatcher lady that they don't have a work order for my vehicle. WHAT!!!????!!! I kept my cool and I asked how is it that my previous calls she was able to pull my work order and now all of a sudden she can't find it. This is the WORST towing company I have ever dealt with. The dispatcher asked if I was paying cash and I said No, it was going thru Ford. Her tone changed and said "Well there's nothing I can do, I have no order for you and I don't have a driver available." She also stated that I made a mistake and I was calling the wrong tow company. So if I was paying cash she would have sent one. It seems like they pick up the cash jobs and ignore the Inssurance calls. I have one start review because I could give zero or negative stars. Before I lost my cool I hung up on her. I called Ford roadside assistance and they were able to see the open order assigned to the Countrywide. Take your business else where where they will appreciate your business. read more

Countrywide Towing - Towing Near Me - Lancaster, California

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My car broke down off HWY 14 in Lancaster on a weekend. After two AAA-approved companies flaked (including one who just didn't bother showing up), I googled Countrywide and insisted AAA use them. The woman who answered the phone was very helpful and friendly, they were in constant communication prior to pickup, and the driver was very knowledgeable and entertained me with his driving stories. If you're a AAA member in need of a tow in Lancaster, REQUEST these guys and refuse any of the other companies AAA tries to put you with...unless you want to be stranded! read more

On June 12,22 I called AAA for a tire flat. They sent Country Wide Towing in Lancaster, Ca. Well thguy Jose showed up pointed out that my tire was damaged. He then puts on my doughnut tire. Less than 10 minutes I go down the street noticing tire shops because I'm more than 3.+hours from home knowing I can't drive this on a doughnut tire. I leave the hotel I'm staying at and notice my car making this god awful noise. I try and turn off the main street only to have my car stop straddling the main st and a Taco Bell parking lot only to discover that my car has been driving on my left driver side rotor. Come to find out Jose put on my doughnut but didn't tighten the lug nuts! Well needless to say my car was damaged and his (pitiful) self tried to offer payment for lug nuts. Long story short, this has caused $3k+ in damages and they HAVE not made things right yet! AAA, is responsible so they will be getting mixed into this as well. Beware, if I had gotten on the freeway as I intended it would be worse. Beware Country Wide Towing Lancaster so far has terrible business practices! Wish I could give ZERO stars! read more

Had a rude tow driver just pull my van over when a car pulled over and was going to flip me over but this tow driver just hooked up and flipped me over and kept telling me he doesn't have time for this and he has to go all while I had to pay $400 for this interaction I didn't even want at like 3 amWish I could give 0 stars, fuck this place and fuck that driver read more

Today I called roadside assistance through my insurance company and was sent a representative from Country Wide Towing. The driver's name was Bruce, and upon arriving to my gated community, called me to let me know he needed me to let him in the gate. I thought this was strange, because when I made the call I was sure to mention that I could not get into my vehicle to retrieve my gate remote and so provided the code for entry. When I relayed this information to Bruce, he told me that he didn't know how to use the code, even though the instructions are printed on the code box. I knew already that the real issue was simply that he hadn't bothered to walk up to the code box to attempt to enter the code in the first place. I reminded him that I had no way to retrieve the remote and that I would be happy to stay on the line with him while he approached the code box in case he needed me to walk him through it. Apparently, he was able to figure it out because a few minutes later, he was in. When Bruce arrived at my home and looked at my 2001 Toyota Camry, he proceeded to explain to me that the reason he suspected my car would not respond to the key fob to unlock was a common issue he sees in "these Hondas," in which the battery blows out a fuse. He stated that he would jump start the car and that if that didn't work, he would send someone out to replace both the fuse and the battery. He repeated himself several times, always referring to my Toyota as a Honda. Next, Bruce hooked a pair of jumper cables to the protective cover over the battery terminals and flipped a switch on the outside of his vehicle. Nothing happened. He explained that it was just as he'd "seen a million times with these Hondas," and that he would send his battery guy right out. He left. After he left, I called Country Wide Towing directly to ask a few questions about what felt like a suspicious situation. They proceeded to look up my case, which was for a Honda Pilot which I do not own, and explain that I was going to be charged for and delivered a new battery and fuse to be replaced at my expense. I asked her to cancel this and called my insurance company back. The insurance company tried to make contact with the driver after this, but he had chosen not to answer any more calls. They sent another tow company out to tow my car to a mechanic where I would have to leave it to be looked at tomorrow. Upon arriving (and having no issue with the gate) and hearing about my experience, the driver for this other company said he'd seen this many times. Country Wide Towing has a quota for the number of batteries they need to sell each month. Drivers are going out to calls and pretending to test batteries, then selling their batteries to these victims when they don't even need it. To prove it, the new tow truck driver showed me exactly where to clamp the cables, and right in front of me he started my car right up. This company has been around forever, and nobody questions them. My eyes were opened today. I will never trust this company again, and I will do my best to let people know about how they tried to scam me. I took the battery to auto zone to have it tested and confirmed that it is a perfectly good battery that did not need to be changed (it's less than a year old). Be careful of these wolves in sheep's clothing. read more

Thank you to Countrywide for answering the call from AAA to tow my sons vehicle whom was involved in a property damage accident while I was out of state. My son waited for 3 hours for Global Assurance only to be told that they refused the tow and unprofessionally argued with my son and the property owners. We then waited 1hr for AAA to dispatch another tow but didn't get a response. Because I've had service from Countrywide in the past, I called and asked if they could take the call and they did. I informed AAA and they forwarded the dispatch. So thank you for answering the call. read more

Just had my battery replaced by these guys after calling AAA. Stan came out to my house pretty quickly and everything was fixed up in about 30 minutes. My car's battery is pretty covered up and bolted down but he was able to get through it. Unlike a previous experience I've had with a AAA dispatch, I appreciated his service and professionalism. I was given receipts for records as well as was asked whether or not I wanted to change the battery after finding out it was dead. I've heard stories where people get messed with and I'm thankful that this wasn't this case. Overall, Stan was a great representation of service for this company and I'd recommend and trust these guys if anything else were to happen to my vehicle. read more

Another Great service response from Countrywide Towing I only use AAA and request to only send this company they have the best dispatcher Sonia and today the tow driver named Anthony was Awesome!...Thank you again read more

I needed my battery tested and possibly replaced. AAA sent these guys out. They tested my battery and found that it tested fine. My cables were a bit lose. They tightened the cables and did not try to sell me a battery. They told me that my battery was fine. That is honesty and integrity at its best. Highly recommended!!!! read more

Lost my tire and Jason showed up in a timely manner and did a great job! He was knowledgeable and careful. I will definitely use countrywide towing again and refer them to friends and family. read more

My son and I got stuck in Valencia, Ca yesterday. We live in Bakersfield. It took AAA a while to find someone who would take me, my son and my tiny dog. Finally they did and David at Countrywide Towing, was awesome! Very nice, accommodating, stopped for restroom breaks and was great company on the long drive. No other tow companies would take me and my son, let alone my little dog, they would only take 1 passenger. So thank you David and Countrywide towing for everything! read more

Thank you driver Dave for the moto tow! You totally saved us! Excellent service as always! read more

I locked my keys in the car. They came out quickly and got me rolling. Super friendly, and courteous driver Daniel was awesome. Thanks.

Yes as good as it gets, they were promptly dispatched by GoodSam (more on this later). We had an unusual recovery situation, Steve stepped in and took a hold of everything and came up with a creative fix. We were underway in no time. Steve is a can do and will do guy, Thanks Steve. Good Sam, however, after some ten years membership with them, only covered 1/4 of the cost. My "Platinum" membership cost at least 4 times more than they paid. They were quick, the lady Latoya, on the line was excellent and quick. No more Good Sam for us. read more

Gilbert was AMAZING. I had a terrible experience where the High Desert towing guy Carlos cussed me out and left my family stranded on the side of the road FOR TRYING TO MAKE A PAYMENT. Anywho, I didn't come here to complain but rather to compliment. Gilbert showed up SERVICE DRIVEN. He didn't even ask about payment until we arrived at the house AND THE OVERAGE COST WAS HALF the cost of the other company. He pulled up, hopped out and tossed the truck on the back. Let my kids and sister ride with him as my boyfriend showed up in our other vehicle for us to follow him in. Great personality, service driven, and overall great guy! Oh yeah, and he accepted our payment as the other company wouldn't. read more

No one likes to wake up to a flat tire....right. However my day was turned around once I called AAA and the called country wide towing. I had the pleasure of having Nick come to my rescue, and I love love love Nick! He was informative, personable, and efficient. He changed my flat tire and saved my day. I really wish everyone had such a great attitude about their job. read more

My daughter hit a rock and as a result her tire was flattened without a spare Jason from Countrywide arrived and was extremely nice and helpful. He was very careful with the car and made sure she was ok, The tow truck itself was clean and VERY nice. I would recommend this company and plan to use them again. read more

Thank you for your prompt service. Also, Kyle, the driver was extremely helpful, knowledgeable, and friendly. I truly am grateful!!

What can I say that can be better than what has already been said... other than they were curtious, friendly, on time, my battery decided to die and I was brought a new one for 99$ plus tax to install, recycle and a 6 year warranty. *Note: benefits were all in conjunction with a paid AAA membership. Dan the driver also was able to tell me what else was wrong with my vehicle so that later on another day I could get that fixed since it was close to 10:30pm. I was told they offer a 24 hour service. Thanks again Country Wide Towing! read more

Our car broke down, and we had to push it into a nearby neighborhood. After we placed our call to Country Wide Towing. Jason reached us very quickly. He was wonderful. Probably one of the best towing experiences I've ever had! I will definitely recommend them to others!!! read more

Kyle was fast and very professional- worried about my safety and hooked my car up really well. My family owns a towing company and I know a good driver when I see one. Thanks Kyle for being awesome today! read more

The "manager" David is useless. He did not want to tow our vehicle through AAA, because it was illegal, but was willing to tow it if we paid cash for the tow. We will make sure to request AAA never to dispatch this company again. read more

Called AAA for a flat tire around 10 pm on a Friday night and was given a quote of about an hour. I was on the way to drop my mom off at her house after having dinner together and since my mom is epileptic I did not want her to have to sit and wait an hour for the tow truck to arrive so I called a friend who lives very close by to give my mom a ride home, which was only about 3 mins away. By the time my friend dropped my mom off and came back the tow truck was already there! My driver Adam was so quick and efficient loading my car onto the truck, and by the time all was said and done, I was home with my car before the time AAA quoted me for the truck to arrive. My wait time was only about 15 minutes and it took him less than 5 to get my car and myself in the truck and on our way! Adam was very friendly and pleasant to speak with on the drive home. All around great service and experience! Would definitely recommend! Thank you Adam and Countrywide Towing for your fast and efficient service! read more

My vehicle was involved in a car accident, and Countrywide was asked to tow it by the police at the scene. They kept it in their yard while the insurance company worked out the claim, eventually declaring it "totaled." Countrywide sent me an outrageous bill for their "storage services" and encouraged me to sign the car's title over to them in exchange for canceling the debt. I did as requested and filed a Notice of Transfer and Release of Liability with the DMV. After I received a bill from Orange County Toll Roads, I discovered that Countrywide never completed their application for transfer of ownership to complete the DMV transfer process. When I called to resolve this, the woman on the phone claimed that she had no record of the vehicle ever having been in their possession. She refused to help me resolve the matter in any manner. I believe they sold the "totaled" vehicle in early 2022 that is now being driven under my license plate and registration that won't expire until next May. Generally, my son who dealt with them after the car accident, found them to be dishonest in their communication, and I now concur. read more