My family and I took a mini-vacation last week. We stopped by the Greencastle, Country Pride location for dinner. My family was hungry and exhausted. I don't remember which day we were there exactly because it all kind of ran together, but this experience was disturbing for me and my family. Now that we're home, and I've thought about it, I have to post this review.
I've worked in restaurants since I was 16 years old. I've worked in nursing homes and hospitals in food service. I've had well over 30 managers in my lifetime. I know it's not an easy job, but our experience was ridiculous.
I've never seen anyone so inept at their job. The manager on duty was a woman named Becky. She's got brown mid-length hair. She relied on everyone else to do her job. She didn't help any of the servers. She didn't help any of the chefs/cooks. When we walked past her on the way to our table she was sitting at a table with some guy, playing on her cellphone. She had Facebook up. I didn't even realize she wasn't a customer until she got up to wander around aimlessly, and actually got in the way. I asked her if she was okay. She gave me a very strange look, rolled her eyes and walked away towards the kitchen. My drink was empty, she looked at it, but never offered to refill it. I don't know what was going on, but it was bizarre.
After we were done eating I went to the restroom to wash my hands. The lo-mein was delicious but my kids were messy! Becky came out of a stall while I was cleaning up. She was still playing on her phone. She went straight from the stall to the exit without washing her hands. That is absolutely disgusting. It really really is. She also rolled her eyes at me again as she opened the door and walked out.
I don't know what this woman's problem is, but it needs to be addressed. Her behavior is inexcusable. Our server was Brooke and she was great. The server and the food gives it a 3 star level but Becky needs help.
I tried to contact the corporation through their website but for some reason it wouldn't post.
Thank you and I hope you have a great day. read more