Came here for the first time and had a great experience…read more Well organized, horses are trained very well, since trail ride. Our tour guide was great and friendly. Recommend: group photos before or after. Photos are taken quickly as soon as you end the trail someone is waiting and snaps the photo Thank you

I really wish I could give this business more stars. They so deserve it. This was my first time…read moreriding a horse. And the ladies in the office explained everything in detail, the gentleman that worked to find the right horse to fit our needs. Matt was our trail guide and he was so knowledgeable and always making sure everyone on our trail ride was safe. We will definitely be returning next year when we come back!! Thank you folks a million times over.

World class ranch! Skilled cowboys, well taken care of horses & other animals, breathtaking views…read moreon the horse trail ride! 10/10 recommend! Must do for kids under 15! What an amazing time!

My daughter and I visited Big Rock Dude Ranch during our trip to the Smoky Mountains because…read morehorseback riding was one of the experiences we were most looking forward to. Unfortunately, the experience was incredibly frustrating. There was little to no clear signage explaining where to check in or how the process worked. We waited at the "Riding Stables" counter, and when we finally spoke to an employee, we were simply told to stand by the stop sign at the stable. We waited there for nearly an hour before learning we were supposed to have purchased tickets first. No one at the counter mentioned that, even though we specifically told them we were there to ride and didn't know what to do. When I went back to buy tickets, I was told both riders had to be present, so I had to run back for my daughter, only to lose our place in line (we were next up). We were then told rides were assigned based on ticket purchase time, meaning we'd have to start all over again. Since we had a flight to catch, we had no choice but to leave without riding. We could've used that lost time for a nice breakfast and one last hike. To make matters worse, when I explained what had happened, the employee dismissed our concerns and said she was "just in charge of pictures and that we would probably still make our flight" even after starting the whole wait process over. Better signage, clearer instructions, and staff who take ownership of customer issues would have prevented this entire experience. The lady at the main ticket counter wasn't helpful either. Very disappointing.

I almost don't want to write this review because I don't want to give up this hidden gem. We come…read moreto the smoky mountains every year and always make a family horseback riding day. The place that we typically go to closed forcing us to look for a new one. Low and behold this hidden gem fell in our laps. The owner is really something special with her outgoing and friendly personality. She makes you feel welcome as soon as you walk through the door. The building is small and doesn't look like much but the employees and horses really make up for it! Everyone that we dealt with was friendly and you could tell they loved the animals and their jobs. Our tour guides were great! We couldn't have asked for anything more. The horses were all very healthy and well behaved. The ride itself was beautiful. We passed through a few creeks and rode all through the smoky mountains. We had a group of 4, ages 15-43 and everyone enjoyed the ride. Just shy of an hour ride. We can't wait to come back next year!

My wife and I have been together for 24 years. In that time we've gone horseback riding 3 times,…read moretwo of which have been here in Pigeon Forge. Our most recent excursion @ Goldrush Stables and the other @ Big Rock Dude Ranch. Naturally, I can't help making comparisons between the two. Simply put, after this experience we've come to the conclusion we really don't like riding horses, even though we love them! It's just not for us, but we are so glad for all the opportunities. . [ THE RIDE ] We arrived 15 minutes early as requested by the stables to sign waivers and prep for the ride. Our trail guides were saddling several horses as we watched from outside the fence. Once ready, we were summoned to the mounting platform, which makes it much easier for beginners like us. Because COVID-19 has given me a little extra girth, I was given one of the larger horses named Blondie, while my wife rode Fanny. It was Blondie's first ride in weeks (they tend to rest their horses for long periods), so she proved to be rather eager on the trail. Fanny, as my wife soon discovered, doesn't like to get her feet wet. Once all the riders were mounted & instructed, we walked across a wooden bridge to a field and began our ride. Normally the ride would begin by walking the horses through the creek, but rain from the night before had water levels up, so we bypassed it via the bridge. We also bypassed another creek walk further down the trail, which was disappointing since it was one of the main reasons we chose this stable over Big Rock. It was one of the best selling points. We then arrived at a smaller, more narrow creek crossing that both Blondie and Fanny decided to jump, startling both me & my wife. Immediately after the creek the terrain goes uphill, which my horse decided to run. She headed straight into some low-lying branches, almost knocking me off. Her eagerness caused her to not listen very well when pulling back on her reigns and my inexperience handling her didn't help. My wife's horse ran her knee into a tree just after jumping the small creek, so clearly we were having a few issues! LOL Our guides yelled out after my wife's accident "steer your horses", but even after 3-minutes of instruction it's hard to do that properly when the horse seems to have other plans. At this point the trail follows a path into the woods and up and down a fairly good-sized hill. On a dry day I think this would have been a very pleasant ride, but because the trail was muddy, my particular horse kept sliding... BADLY, like something you'd see in a cartoon! It was very nerve racking and made it difficult to relax and enjoy the experience. In truth, I felt sorry for my horse. She was seriously soaked in sweat by mid ride and seemed to walk under every low branch along the way! I believe she was intentionally trying to get me off her back, fo'realz... hahaha! Poor thing. My wife remained frazzled most of the ride as she wrestled with her own fears of not feeling in control. At midpoint the trail loops back into itself and we follow the same path back to the beginning. . [ THE VERDICT ] We learned something about ourselves that I suppose we've always known. Some of the experiences we've had were greatly enhanced because of the joy we felt showing our children how to live life. We did so many things in the name of giving them great memories and now we must reprogram to pursue our own like as a couple, not just as parents. We thought we would enjoy the more open fields & smaller slopes @ Goldrush versus the mountainous trail @ Big Rock, and probably would have if not for the muddy conditions. That being said, the ride time was far shorter and there is little else to do here. Overall we felt like Big Rock was the better value. So why 4 stars you ask? Well, for one I believe most of our dislikes for this ride were either OPERATOR ERROR or just conditions that couldn't be helped. It's just the luck of the draw when dealing with nature. Secondly, I think despite the shortness of the trail, it is perfect for beginners and families with children old enough to ride on their own. [ NOTE TO OWNERS ] I would like to suggest regularly trimming low lying branches along the trail, adding colorful signage reminding riders to watch their knees in at least TWO critical areas and/or add a guide rail to deter the horses from walking so close. Most of us city folk just don't know how to handle a horse!!! Also, since the trail is short and most people these days love photo opportunities, why not build a second mounting/dismounting platform at the top of the hill where riders can have a chance to pause & take pics on or beside their horses. I personally think this would go a long way in improving the experience. TIP WHEN PLANNING A VISIT: Currently they do not allow doubles, so smaller children or kids fearful of riding alone cannot ride (unlike Big Rock which allows small children to ride with parents). ENJOY 2020 / 71

Visiting from CA and we wanted to go horseback riding. This place was amazing. The views and…read moreterrain were absolutely beautiful. Candie was our guide and she was great. Definitely would recommend and will come back again. Thank you for a wonderful time

Extremely Frustrating Experience - Please Fix Your Address Info…read more We had a really disappointing experience with Sugarlands Riding Stables due to serious issues with their address and lack of communication. We originally mapped "Sugarlands Riding Stables" on Apple Maps -- it led us to the wrong location (see attached image). So we tried the address listed on their actual website (1409 Parkway, Gatlinburg, TN -- sugarlandsstables.com), typed it into both Apple and Google Maps -- and again were taken to another incorrect location, this time to a random candle shop downtown (see image of 1409 parkway mapped). Our friends in another car finally found the correct spot only because they physically clicked the address link in Google, which took them to the right location. Turns out the stables are actually located off Newfound Gap Road, near the Two Mile Lead Concession Horse Trailhead ( see image on Google maps)-- not downtown, and nowhere near any of the addresses they list. When we arrived, we were told they couldn't take us because the second car was 20 minutes late -- even though we had booked online a month in advance and had no way of getting accurate directions. I had also tried calling multiple times over several days, and no one ever answered. When we got there, the staff even admitted that many people are getting mapped to the wrong location but offered no real solution -- just that "you have to click the link" instead of typing the address in. How are people supposed to know that? Especially when the website sugarlandsstables.com is the one giving the wrong address? The owner responded to our review saying we must have looked at the old contractor's website -- but we absolutely didn't. We looked at the correct, working website (again: sugarlandsstables.com), which clearly lists the incorrect 1409 Parkway address. The old stables aren't even in operation anymore, so not sure why that was suggested. If you know this is a repeated issue, why not: * Update the address on your actual website * Add a clear note with real directions * Mention landmarks like the cemetery or the trailhead * Add a Google Pin that clearly marks "Sugarlands Riding Stables" at the right location * Set up a working phone line or at least a live chat They claimed their phones were down from storms, but if you're running a business, there should be a backup -- like a cell phone or an auto-reply that helps people. There's clearly WiFi because they process online bookings, so the excuse doesn't cut it. They did refund us, but then said the booking company is based in Florida and they don't really have a connection with them -- and they couldn't give us a phone number or contact to follow up. Also, the confirmation email had no address at all, so there was nothing helpful to go off of if you didn't already know exactly where to go. The worst part? Their attitude. Their responses to reviews are so defensive, blaming customers rather than just being understanding or proactive. It's really unprofessional. If you know people are regularly being misdirected to downtown Gatlinburg, just fix it. Don't accuse the customer. TL;DR: We lost out on a paid booking because of mapping issues, no communication, and a lack of transparency. They gave a refund, but the way they handled it -- and how they treat customers -- left a really bad taste in our mouth. A simple website fix and better attitude could go a long way.

This was my first time actually zip lining. We bought our tickets day of. Kind of pricey (about…read more$100 per person), but maybe that's typical for zip lining. They put your gear and helmet on, then they drive everyone up to the start of the tour. I think there were 6 total spots we zip lined from. The tour lasted about 2 hours, maybe a little more. The girls working were all super friendly and helpful. They always made us feel safe. They basically do everything for you here, including slowing you down at the end so you don't have to worry about it. At one point I got stuck, but the girl came and got me and I never felt scared. They teach you how to go faster, slow down, and go upside down. They'll also take a few fun pictures of you zip lining that you can purchase afterwards!

My friend and I had the chance to zip-line through the scenic town of Gatlinburg, and it was an…read moreexperience we won't soon forget. After getting fitted with our harnesses and helmets, we took a UTV up the mountain to the course's starting point. The course had six lines in total. The first was fairly easy and definitely helped build our confidence, while the next few gave us a chance to get comfortable and find our bearings. One of the lines stretched over 1,200 feet, and because each was set up as a dual zip line, my friend and I were able to race each other along the way. One of the best parts was the scenery. Flying through the trees with views of the Great Smoky Mountains and downtown Gatlinburg below was an incredible experience. On a particularly clear day, you can even see into North Carolina. Between some of the lines, we also had to cross a skybridge to reach the next section of the course, which added another fun element to the adventure. Our guides, Leah, Gracie, and Kira, were incredibly helpful throughout the experience. They assisted us on and off the lines, kept things fun with their personalities and humor, and made us feel comfortable the entire time as we flew through the forest. I would definitely recommend this experience to anyone visiting or spending time in the Gatlinburg area. They'll take great care of you, and you're guaranteed to have a lot of fun. It's the kind of experience that creates great memories, whether you're there with friends, family, or a group.

Yesterday my son , granddaughter (15) and I drove out to zipline at Legency. We came in from NC…read more The twisty, turny, windy roads getting there held lovely views. GPS gave great directions and we arrived on time. If coming from NC on 40 west, please allow extra time for construction, about an hour. Upon arrival at Legency we were greeted by smiling facing at the service counter. We got checked in quickly, given the run down on the wait time. They do not have lockers, so its recommended you lock your belongings in your vehicle. They do take your keys for safe keeping as certain items are not allowed on the course. The gift shop has a ton of unique souvenirs. We purchased t-shirts, they have a large selection. They sell some snacking items and drinks. The restroom was clean. They have rockers on the porch and a fire pit area to hang out at until its time to rig up. Our instructors Matt and Daniel got us into our harnesses and explained how they work. We loaded onto the bus for a trip to the top. Along the way they explained the course and what to expect. Of the 7 lines, the first 2 lines are beginner lines. Each line gets faster and higher. They gave great instructions , and were very helpful. They put everyone in our group at ease. Also, they are quite funny. Don't tell them, we don't want it going to their heads. Waters were offered , so stay hydrated. It was overcast due to the morning rain, but the views were still majestic. Line 6 was my favorite. The course takes about 2 hours. We have ziplined before, but it did not compare to this. The views over the tree tops, approximately 540 feet were amazing. Everyone we encountered, from the service gals , the bus driver, the truck driver to the instructors were absolutely wonderful. We had a great time , See ya next year

This is definitely a must stop while visiting Sevierville, and simply one of the best zip line…read morecompanies out there! The guides, Joe and Jett are so fun and engaging, and made the experience even more special. Our family will definitely be back!

I am afraid of heights, very afraid. I had paralyzing fear to the point of tears. I wanted to…read moreconquer the fear and do this. The staff is really amazing especially the guides Willie and Sebastian. They helped my anxiety, assured they had me in all of this adventure and made me feel at ease. I did a few modifications to leaving the platform first guided, then starting to launch myself and jumping off the final platform. I had a great time and the views are amazing of the Smoky Mountains. Book this zipline, face your fear. The go pro is a great addition also to have video proof. The photographer also takes great shots of you on one of the lines and a group photo. The photos are great quality and a very good price. Thanks Wahoo ziplines for a great adventure

We had an amazing time with the staff at wahoo zip lines today. Great experience for all ages!…read moreStaff made you feel welcome and made the experience fun for all (even a boy on the tour who was scared) You are encouraged to have fun and each zip line was a little different. I would recommend!

Great fun. We went in shoulder season and things were more relaxed. Our guides , Cowboy and…read moreGreener, seem to be safety focused professionals, doing everything "by the book." While it is obvious that this facility has had a lot of activity, signs of constant repair and maintenance are abundant and instill a higher level of confidence. The 6 legs are screaming hot! We are looking forward to seeing them again.

Tiny and Space Man were great! We had just 4 adults, one was petrified of ziplining. The guys eased…read morefears and were a ton of fun. We felt safe the whole time and heard some great stories from our guides. The lines were great too! The first got you a feel for it with a short zip, which was great for a newbie.