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    Goldrush Stables & Stage Lines

    4.3 (34 reviews)
    Closed 8:00 am - 5:00 pm

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    Laura M.

    We had a family of 13 and they accommodated us with smiles! The horses are well taken care of and very friendly. They also helped our smallest rider for her to feel comfortable and encouraged her to continue by leading her horse through the ride.

    animal abuse.

    Absolutely SICKENING how they treat their animals. There is an employee there who tied a horse to a pole, continuously drew his arm back and would whip the horse full force. The horse was scared, hurting, and trying to run away. the video has been posted in these reviews, but i will also attach it. I contacted the stables to see if anything was done about it, and the lady blamed "pot heads" for the circulation of the video , rather than than their employee, the abuser. She seemed angry that they had gotten caught, rather than remorseful for the horses, and those who had to witness. Law enforcement was contacted and supposedly gave them a "warning to correct their behavior," but nothing was done about it. For now.

    Ryan B.

    Was a great time riding, office people and guides were great, horses were very well mannered. Highly recommend this stable

    Bird habitat!

    The wait in line was crazy long (over and hour) but we had a great time and the food was really good!

    Carrol M.

    Gold Rush was recommended to me by a larger stable because I was over their height/weight limit. Gold Rush was able to provide a horse for me to ride. Although the place doesn't look like much when you arrive, once you are riding along the trails you are surrounded by beautiful scenery. For a reasonable price, you get a ride that lasts an hour. The experience includes several creek crossings, travel through many wooded areas, and riding up and down hills. The guide was very friendly, informative, and had a great personality. Between him and my wonderful horse Jazzy, I felt like I was a seasoned horse rider. Even my mom, who has many physical limitations, had a fun and successful experience. I would highly recommend giving Gold Rush a try if you are in the area. I will definitely be back in the future.

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    6 years ago

    Rides are a little over an hour, employees are extremely friendly!!! All my kids and my self loved it.

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    7 years ago

    Awesome place to go horseback riding! The tour guides are great and the horses are a lot of fun. We come back every year, highly recommend!

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    7 years ago

    Had so much fun , super reasonable price for an amazing experience. Both guides were awesome. Will do again when I come back ! Thank you

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    Ask the Community - Goldrush Stables & Stage Lines

    Review Highlights - Goldrush Stables & Stage Lines

    We wanted to do something different in this vacation and horse back riding was something we never have done before!

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    Jayell Ranch

    Jayell Ranch

    3.1
    (358 reviews)
    2.2 mi

    Great ATV time. First time riding went as a walk in. All prices and fees are listed if you actually…read moreread the forms you sign. It is clearly listed that if you flip the atv you will be charged. Just went 2 of us on individual atvs. Our tour guide showed me how to operate the atv and constantly turned around to check on me. I made a joke about wanting to get a little muddy and he made that happen for me . You go around the track twice which is nice. Scenic view at one point but all in all worth it.

    I rarely leave negative reviews, but I feel others should be aware of my experience…read more We reserved a UTV for myself and my two younger sons, while my 13-year-old rode an ATV. Before riding, I completed all required waivers and disclosures. I encourage anyone considering this activity to read every line carefully. What stood out to me afterward is that nowhere in the reservation process or waiver did it state that simply tipping an ATV results in an automatic $150 fee. The only notice we saw was a sign near the vehicle staging area--after we had already paid. I was initially hesitant about allowing my 13-year-old to ride independently because he has limited ATV experience. The trails aren't extreme, but they are technical enough that prior riding experience would be very beneficial. The only instruction we received before heading out covered the farm rules--ride sober, maintain distance between vehicles, and other basic operational rules. There was no instruction or guidance on how to actually operate or navigate the ATV, how to handle uneven terrain, or how to avoid situations that could cause it to tip. Interestingly, I was specifically warned by the manager to keep my UTV centered on the trail or it could tip. That same warning was not given to my son riding the ATV. Unfortunately, he drifted slightly onto the embankment, and the ATV slowly tipped onto its side. Thankfully, he wasn't injured at all--just embarrassed. It was a relatively minor incident, and had he known to lean his body weight into the embankment, it likely could have been avoided. My son was extremely upset because he immediately realized we had likely incurred the $150 flip fee. The tour guide reassured him by patting him on the back and saying, "Don't worry, this thing is fine." He explained to me that the mandatory $150 fee covered the oil change and filter replacement after an ATV tips onto its side and that the fee was not flexible, but thankfully the ATV itself appeared to be fine. Imagine my surprise when I later received not only the $150 flip fee but an additional $108.25 charge for handlebar replacement. The following day, I returned respectfully and simply asked to see a photo of the damage or the damaged handlebars themselves. I wasn't asking for an argument--I just wanted documentation supporting the additional charge. I was initially told I might be able to see the ATV. After the front manager stepped away to speak with the manager in the back, she returned and informed me that they could no longer show me photos or the damage because the ATV had already been sent to the mechanic. The timing of that response was difficult to ignore. My disappointment isn't that accidents happen or that businesses need to recover repair costs. I fully understand that equipment can be damaged and customers should be responsible when appropriate. My disappointment is with the lack of transparency. If an automatic flip fee exists, it should be clearly disclosed before payment. If additional damage charges are assessed, customers should be provided evidence of that damage when requested. The entire experience left me feeling that the process lacked transparency, and undermined my confidence in the fairness of the charges. I hope the business will consider making its policies more visible upfront and documenting any additional damage charges so future customers don't leave feeling the same way I did.

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    Rev up your morning with our Off-Road Adventure Tour: conquer rugged terrain, splash through mud, and capture stunning vistas! Book now!!
    Rev up your morning with our Off-Road Adventure Tour: conquer rugged terrain, splash through mud, and capture stunning vistas! Book now!!
    Jayell Ranch
    Jayell Ranch

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    Big Rock Dude Ranch at Ponderosa

    Big Rock Dude Ranch at Ponderosa

    3.1
    (148 reviews)
    2.1 mi

    Amazing experience, thank you to our guide Dale for the great and relaxing experience. The horses…read moreare full of personality and you can see how this place cares and love their horses, mine was Nebraska twin of Colorado. I would totally come back to this place for more rides.

    My daughter and I visited Big Rock Dude Ranch during our trip to the Smoky Mountains because…read morehorseback riding was one of the experiences we were most looking forward to. Unfortunately, the experience was incredibly frustrating. There was little to no clear signage explaining where to check in or how the process worked. We waited at the "Riding Stables" counter, and when we finally spoke to an employee, we were simply told to stand by the stop sign at the stable. We waited there for nearly an hour before learning we were supposed to have purchased tickets first. No one at the counter mentioned that, even though we specifically told them we were there to ride and didn't know what to do. When I went back to buy tickets, I was told both riders had to be present, so I had to run back for my daughter, only to lose our place in line (we were next up). We were then told rides were assigned based on ticket purchase time, meaning we'd have to start all over again. Since we had a flight to catch, we had no choice but to leave without riding. We could've used that lost time for a nice breakfast and one last hike. To make matters worse, when I explained what had happened, the employee dismissed our concerns and said she was "just in charge of pictures and that we would probably still make our flight" even after starting the whole wait process over. Better signage, clearer instructions, and staff who take ownership of customer issues would have prevented this entire experience. The lady at the main ticket counter wasn't helpful either. Very disappointing.

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    Emu petting zoo
    Emu petting zoo
    Rocky horseback riding
    Rocky horseback riding
    Horseback riding

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    Horseback riding
    Cades Cove Campground Store and Bike Rental

    Cades Cove Campground Store and Bike Rental

    4.0
    (38 reviews)
    18.0 mi

    We always have to have a cone while driving around the cove. While it's most always very busy, the…read morestaff is kind and quick. Lots of souvenirs to choose from as well.

    Extremely disappointed with the service and ended up not riding at this stables. We went to Davy…read moreCrockett in Townsend instead. First off upon arrival on Monday we were going to simply do a walk up and reserve a ride for the coming up Thursday. As we were walking up to the office, a silver haired lady that we crossed paths with in the parking lot asked us if we had a reservation. I stated 'no' and that we were coming to book one for this Thursday. She apparently did not listen to my response because she proceeded to tell us to go inside and sign the release forms on the kiosk and pointed at my son and said he could not sign himself and must wear a helmet. I did not say anything in return as I could see she was heading out to a wagon ride to help them and was clearly not paying attention so we proceeded inside where another family was signing in. Same woman comes in the office and said "Who's next?" The family at the kiosk signing releases were there first but didn't speak up so I said they are here to ride we can wait. She responded very rudely with basically the same thing back to me. She then told the teenage girl from that family to go over and pick out a helmet from the wall. The young lady walked over to the wall but looked very nervous and then looked back for further assistance. A few moments later the snarky-rude woman said to the girl she must pick out a helmet before going on the ride. The young lady looked about ready to cry. Her family was still checking in and paying so they didn't notice her getting upset. I stepped over and offered to help her find a helmet and explained how they are sized and the fit she needed. Once we found her a helmet she thanked me and looked so relieved. At that point I realized the lack of customer support we were dealing with from staff. Let me stop here to add that I do this for a living; 35 years of horse riding, 26 years as a trial guide and 20 years as a cattle rancher. My husband was silently standing by witnessing/judging . Fast forward to making a reservation (again she didn't listen and was trying to book for the wrong day) and then we stepped outside. We witnessed a young petite girl about to take a ride out that vaguely gave a set of instructions. It's like she was a robot talking to air instead of a guide talking to customers. Upon witnessing a few more unsafe and concern-able things I decided to go back in the office and ask a few more questions. The snarky-rude woman also seemed to be on auto pilot with answers. Never once made eye contact with me and quite frankly I'm sure never even listened to my actual questions. She too responded Luka an AI robot with things like we only walk on our trails, we only offer a one hour and we don't do private rides. Lady you were so far off base! We know how the industry works and how insurance regulates you. We were NOT asking for exceptions. My final straw was her pointing at my son and telling him he couldn't wear his knife on the trial ride. Really? You won't look at me and talk but you can point that out. He is a teenager that has a leather belt with a leather sheath and a knife secured inside that he wears EVERYDAY. Again we are cattle ranchers. He is homeschooled and he totally knows when it's not acceptable to have the knife. I was done then... Absolutely not. I did not say anything and we walked out. I will not be returning and will not be recommending this location EVER.

    Photos
    Cades Cove Campground Store and Bike Rental
    Cades Cove Campground Store and Bike Rental
    Cades Cove Campground Store and Bike Rental

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    Sugarlands Riding Stable

    Sugarlands Riding Stable

    3.6
    (135 reviews)
    6.7 mi

    Visiting from CA and we wanted to go horseback riding. This place was amazing. The views and…read moreterrain were absolutely beautiful. Candie was our guide and she was great. Definitely would recommend and will come back again. Thank you for a wonderful time

    Extremely Frustrating Experience - Please Fix Your Address Info…read more We had a really disappointing experience with Sugarlands Riding Stables due to serious issues with their address and lack of communication. We originally mapped "Sugarlands Riding Stables" on Apple Maps -- it led us to the wrong location (see attached image). So we tried the address listed on their actual website (1409 Parkway, Gatlinburg, TN -- sugarlandsstables.com), typed it into both Apple and Google Maps -- and again were taken to another incorrect location, this time to a random candle shop downtown (see image of 1409 parkway mapped). Our friends in another car finally found the correct spot only because they physically clicked the address link in Google, which took them to the right location. Turns out the stables are actually located off Newfound Gap Road, near the Two Mile Lead Concession Horse Trailhead ( see image on Google maps)-- not downtown, and nowhere near any of the addresses they list. When we arrived, we were told they couldn't take us because the second car was 20 minutes late -- even though we had booked online a month in advance and had no way of getting accurate directions. I had also tried calling multiple times over several days, and no one ever answered. When we got there, the staff even admitted that many people are getting mapped to the wrong location but offered no real solution -- just that "you have to click the link" instead of typing the address in. How are people supposed to know that? Especially when the website sugarlandsstables.com is the one giving the wrong address? The owner responded to our review saying we must have looked at the old contractor's website -- but we absolutely didn't. We looked at the correct, working website (again: sugarlandsstables.com), which clearly lists the incorrect 1409 Parkway address. The old stables aren't even in operation anymore, so not sure why that was suggested. If you know this is a repeated issue, why not: * Update the address on your actual website * Add a clear note with real directions * Mention landmarks like the cemetery or the trailhead * Add a Google Pin that clearly marks "Sugarlands Riding Stables" at the right location * Set up a working phone line or at least a live chat They claimed their phones were down from storms, but if you're running a business, there should be a backup -- like a cell phone or an auto-reply that helps people. There's clearly WiFi because they process online bookings, so the excuse doesn't cut it. They did refund us, but then said the booking company is based in Florida and they don't really have a connection with them -- and they couldn't give us a phone number or contact to follow up. Also, the confirmation email had no address at all, so there was nothing helpful to go off of if you didn't already know exactly where to go. The worst part? Their attitude. Their responses to reviews are so defensive, blaming customers rather than just being understanding or proactive. It's really unprofessional. If you know people are regularly being misdirected to downtown Gatlinburg, just fix it. Don't accuse the customer. TL;DR: We lost out on a paid booking because of mapping issues, no communication, and a lack of transparency. They gave a refund, but the way they handled it -- and how they treat customers -- left a really bad taste in our mouth. A simple website fix and better attitude could go a long way.

    Photos
    All about safety first. Wear that helmet
    All about safety first. Wear that helmet
    A little energy boost
    A little energy boost
    Laughter is good for the soul!

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    Laughter is good for the soul!

    Goldrush Stables & Stage Lines - horsebackriding - Updated August 2026

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