I had wonderful 1st timer zipline experience! The instructors Gabe, Riley and Kyle are all wonderful fellas! They thought me how to be a like web slinging maniac and flip off the platform like I was in the circus. Lol!! Thank you for showing me how to not just ride down the zip line but how to have a blast while cruising down the lines!! David G read more

This was a disappointing experience. Everything looks very run down. The staff that we interacted with was friendly but I wouldn't not recommend spending on this when there are so many other experiences. read more

We stopped here after hiking. They offer tubing, horseback riding, farm animals, and an ATV experience, and zip lining. I was too pooped to participate, but watched many people from my party enjoy themselves. I did order food. It was overpriced and there was only one person taking orders. Pack your patience. They have a large parking lot! read more

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Wonderful experience horse back riding with Haley. Highly recommend coming for a visit in most any weather. Very well kept, tons to do, options galore, clean, warm bathrooms and good customer service. Will be back! read more

Worst customer service in this area. I buy an event package for family to come to this place online. However, they require you to show ID and credit card at arrival. I live out of the area and completed It all online and easy to verify. I call to discuss and they say it's to protect from fraud. They have plenty of time to verify and even charge account at time of purchase. I will never use this place again and plan to use every review sight to state this BS. read more

I have lived in this area my entire life and grew up around horses, been horseback riding before. Please do not let the high rating fool you; my experience here was heartbreaking and dangerous. First, the condition of the horses is unacceptable. I noticed several horses with open wounds on their legs in the exact same spots. One horse was so matted where the saddle sits that it was clear it isn't being groomed or given a break. They are kept bumper to bumper in tiny stalls with no quality of life, the same trail over & over. The ride itself was a safety nightmare. My horse tried to run off, which the guide dismissed by saying the horse was just "bored." Another horse in our group ran my friend into a tree to scratch itself, and then got into a fight with another horse. Probably, because they are overworked and stressed in such tight quarters.It is clear these animals are being exploited and are not being provided with basic care or a safe environment. After my visit, I found local news reports confirming these ongoing issues. As a local, I am disgusted. Please do your research before supporting this establishment. By me saying that, no blame to these horses at all. It is my fault for not doing complete research on this establishment. You should, this is an awful place to support. https://www.wvlt.tv/2023/08/04/most-them-needed-be-euthanized-former-barn-manager-describes-experience-jayell-ranch/?outputType=amp https://www.wvlt.tv/2023/08/04/jayell-ranch-employees-slapped-with-nda-walk-out/ https://www.wvlt.tv/2023/08/03/horrendous-inexcusable-sevierville-horse-ranch-under-investigation-by-state/ https://www.wvlt.tv/2023/08/04/most-them-needed-be-euthanized-former-barn-manager-describes-experience-jayell-ranch/ read more

Makayla and Fancy were awesome!! I enjoyed Makayla so much, I loved hearing her stories and chatting with her! Especially about her paw paw and riding horses since she was 4!! Great experience and if you're coming make sure to ask for her!! Also can't forget Stephanie at the front who was such a delight!! For Zip-lining Jay and Nathan were great!! They were so laid back and chill!! They're also very funny and remind me of the Viva La Bam guys we will definitely be back!! The ATV riding was so fun Patrick was amazing!! I didn't have any sun glasses and he went above and beyond and gave me his so I wouldn't get dirt and dust in my eyes. Afterwards he talked to my fiance and I for a bit and gave us great recommendations on where to go around here for drinks! He also chatted it up with my fiance about sports and where he's from! Such a fun and personable staff!! Jayell was too good to us!! I want to add (because I don't feel these 1 star reviews are justified) we did everything online and had ZERO issues, you simply just have to read! Show up 45minutes early, bring your ID and the card you used to pay as well to verify everything at check in- this is to protect against fraud! If you are late you do not get refunded, this is because you are not entitled to keep everyone else waiting to go on their excursion. It's as simple as that people, you have to read everything and you won't have issues. Blaming an establishment for your lack of not reading what is required and what the policies are is ridiculous!! read more

Jayell Ranch - ATV Rentals/Tours Near Me - Sevierville, Tennessee

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I'm very disappointed in the staffs overall attitude it's very rude and rushed especially in the stable... the horses are filthy... I enjoyed the trail ride but it wasn't safe for beginners because the guide was inexperienced. Will be trying out a different establishment next time! Beautiful property though. Just really low vibrational staff unfortunately. read more

Jayell Ranch - My husband on a horse - ATV Rentals/Tours Near Me - Sevierville, Tennessee

This place is absolutely incredible. We did the snow tubing and monkey and bird aviary. My children absolutely loved the animals and everyone was so very friendly. The tubing was also fun and the petting zoo. I highly recommend. Get there early because we had the place to ourselves! read more

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My small group of girls and I went to Jayell Ranch to do horseback riding. The ranch was absolutely beautiful! It was the first time I ever rode a horse and I absolutely loved it! Our guide was amazing and helpful! I thought the price was great for the guided horseback ride. They really helped with everything along the way. I had a great first horseback ride ever! I definitely want to go back and do this again. read more

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This was the first time we were visiting the Smokey mountains and visiting Jayell Ranch made our trip 10 times better!! We came here to try the 3 zip line for the first time and at the end planning to try their 6 zip line for the next time! The staff were awesome and made the whole experience so memorable even though it was raining!! They offer so many more amazing activities in their beautiful ranch, horseback riding, ATV tour, snow tubing, and so many more! All in an amazing experience!! read more

Jayell Ranch - ATV Rentals/Tours Near Me - Sevierville, Tennessee

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We were in Tennessee celebrating my friend's birthday. And this is one of the activities that she tells for us to do. We got this in town on Friday and headed straight to Jayell Ranch. We waited in line for a bit and once we had gotten to the front, I overheard one of the ladies working at the one to tell someone that because they didn't use the same card for the damage waiver that they did to pay for the ticket that they couldn't go through. Turns out I did the same thing. I had a few minutes to go back to the car and grab my other card and redo my damage waiver. But I was informed that I wouldn't make it back in time which I made it back two minutes after our scheduled time to ride the ATVs. So we all ended up having to change our reservation to the next day. So we go to the very next day bright and early in the morning one of the first people there. And then there is an issue with two of the girls that I'm with paid to just be a rider. So we all thought that meant that they were right on the back of an ATV with a professional. Well, that wasn't the case but the staff work in the window was very rude about explaining things to us. One of the girls in our group does it drive so we were all questioning what would've happened if none of us were there and they basically just said she would've had to pay for a ticket to be a writer. It was just a very awkward interaction and they did not have any compassion at all about the situation. We had already had an issue the previous day. I would say that the ATVs were a nice ride I gave a two because of the customer service,it was very much lacking and really turned our experience from being good to just OK. Our God, Michael was very nice. He's very patient with one of my friends who was driving very very slow. But we ended the ride on a better note. read more

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AVOID NOT "FAMILY FRIENDLY" *** Our experience was extremely disappointing. My 5-year-old niece was excited to go trail riding with her dad, but the staff would not allow her to ride with him. Fine... She then agreed to try on her own, but instead of providing an age-appropriate pony or smaller horse, they assigned her a very large draft horse. Unsurprisingly, she was frightened and ultimately did not go on the ride. The staff's handling of the situation was unacceptable -- they were impatient, dismissive, and showed no empathy toward a young child who was clearly upset. Despite her tears and repeated requests for another chance, they refused to accommodate her in any way. To make matters worse, they denied a refund for a service she was unable to use due to their poor judgment. As a matter of fact she closed the window in our face.... This was not just a matter of an unfortunate mismatch -- it was a complete lack of customer service and basic courtesy. I would not recommend this business to families with children. read more

What a great time we had for our ATV ride today! Pops was our guide and he was patient with providing us the guidance to get through all the trails! I have done the ATV thing while in Dubai on sand dunes..this rugged terrain was truly a different experience that I enjoyed very much! The experience lasted approximately an hour and the fears I had navigating through the woods and through tight turns...melted away as we came to a beautiful clearing where you could see the mountain tops touching the clouds...simply breathtaking! There are other activities offered here...Tubing...Horseback Riding and Zip Lining! From start to finish-Staff were all friendly and made our time at the ranch enjoyable! read more

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Jayell Ranch has something for every member of the family, 5's for our ATV tour guide, Covy, who went above & beyond with assisting my 67yr old self & letting me ride with him after my slight mishap after take-off. He coached and cheered our 12 yr old "first-timer" like a champ...we plan to request him on our future visits to the Ranch. It'd be hard NOT to have a great day at Jayell Ranch, the attractions AND the staff are topnotch. Don't miss it! read more

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Friendly, knowledgeable staff... lots of them too! Very impressive set up & great value for what you get. Clean, air conditioned bathrooms. Massive parking lot. They have food & drink on site. Great activity for families or solo. Our group split among different activities which were all timed concurrently making it especially easy to plan. Enjoy!! read more

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My ropes course guide Tristan and Gabe and they were super! Very helpful and informative yet kind and funny. Thanks guys! We will be back! The waiting wasn't great but the guides was fantastic. read more

We paid for the atv tour and at the beginning of the ride we turned over the atv. We were fine and the atv was fine. They gave us two options, one ride with someone else or two go back but either option you received no refund!! No where in any of the paperwork or things we had to listen to did they say if we turned over what would happen!! Least to say we are VERY disappointed and dissatisfied!!! read more

THIEVES AND LIARS!!! I gave them multiple chances to make things right before I decided to leave this review my family and I there's five of us went there our July 2025. We wanted to do the zip lining which we did and had a lot of fun doing it. Then we went back to the desk to inquire about other attractions that they and it was about 4 o'clock, and I asked the lady at the window what time they closed because I was concerned about how much time we would have left to go about the park and do the things that we were about to pay for so we went ahead and bought the tickets thinking we had three hours to roam around got something to eat. They have food there. We got done eating around 510 and walked down to the train and they had a sign that said last train leaves at five, which we were told everything would be going seven so we paid for a train ride the snow tubing and the exotic animal tour and we didn't get to do a single thing so obviously, I asked for a the said they would get it worked on that day and should be refunded within a few days so I waited days called my credit card company they said they don't show anything on their end so I called the ranch again to speak manager and they assured me they were working on the refund as I was on the phone with them and now here we are a week later and still nothing. They are liars and they are thieves don't let them trick you too on top of that. All the animals were filthy and and like they were sick and ready to die like they don't feed them. read more

Jayell Ranch was so fun! They were able to accommodate our large group of 21 with ease and helped all of us get through all the zip lines. Thank you Micah, Kayla, Nathan, and Jay for making us all relaxed and laugh through the entire course!! read more

The most fun we had on our weekend away! We did the atv single person ride. I would recommend having some type of exp as the trails are muddy, up and down and the terrain can be rough. The views from the top are fantastic! Our guide was good. Definitely keep 10 +ft apart for safety. We didn't get a chance to try much else but we'll be back! read more

Jayell Ranch - Top of the ride up - ATV Rentals/Tours Near Me - Sevierville, Tennessee

They need to take better care of the horses. They're clearly over worked and all very unhappy. They're all very dirty, covered in mud and some of them are underweight. Apparently they get "very expensive hay" but it looks like the cheapest coastal crap you can get. They claim on the website that all of the horses get chiropractic care which is laughable, a few of them didn't even seem sound which is probably why they're so angry. They all stand tied all day in a shack waiting to be used. Some with saddles and bridles on for hours standing in their own pee and manure. If you've ridden horses for a long time you can tell that the guides don't really know what they're doing, ours was kicking her horse to go the entire time when it wasn't necessary and yanking the horses around. Someone in our group had to stop because the back cinch on the horse fell off probably because it was too tight. However the guide didn't stop to fix it, she let some maintenance workers who saw us passing by try to fix it but they were not successful either. It dangled the whole rest of the time. Thankfully the horses are dead heads or else it would have spooked him. If you care about animals PLEASE don't spend your money at this place. read more

Darren and Tristan were great guides recommend the front flip definitely. A must do for memories

If you happen to visit pigeon Forge definitely stop by Jayell Ranch. They had everything from ATVs to zip lining horse riding, and a little petting zoo. the zip lining instructors were awesome. They made everyone feel comfortable and even showed us check so how to go down the lines. ATV riding was fun. It's a little slow not as fast as I would like but midway through you stop at a spot for gorgeous views and great pictures. we were on a day after it rained so it was quite muddy, but didn't ruin our shoes too badly. there were even zip line for small children who wanted to try it out. if you come hungry, there is a little snack station. there's something to do for everyone in the family all in all, I definitely return. Oh, there's also parking across the street from JL ranch in case they run out at the main lot. Bring your family and come ready for fun. read more

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This was my second visit and they've made lots of improvements. Checkin was sooooo much easier. The wait was minimal. I did zips line and atvs. For a first time zip liner the lines were nice and the staff was super supportive. Made it through all 3 safely. The ATV ride was a slower pace than last time. It was fun but it could've been better. Still recommend this place. Super fun. Food is way overpriced. read more

We had an amazing time at a bachelor/bachelorette weekend here. They provide an awesome experience. Our guides names were Jay, Kayla, Micah, and Nathan and I can't recommend them enough! read more

Terrible. Staff was not friendly at all. Zip lines are not safe. Animals are treated badly. They can't keep staff because management and working conditions are crap. I live around the area and semi often you'll see peta protesters in the yard. There are so many other places you could go for zip lining, horseback riding, and atv trails. PLEASE DO NOT SUPPORT THIS BUSINESS THEY PAY OFF THE LAWERS read more

Our family of 4 had a great 1 hr ride on the ATV trails! "Reese" was our guide and he made the trip enjoyable! We got a break about halfway through to see the mountainside, quick water break and took pictures. I would highly recommend taking a change of clothes and maybe a washcloth to clean up at the restrooms when you're done if you're going out afterwards. Also, we booked late in the day around 4pm because we got in with no wait! We would gladly visit again :) read more

Thank you for a great time at Jayell Ranch! Zach & Jordan we're awesome at the Zip Lining and it was a lot of fun! Carl was a great guide for the ATV's and Jacob was great at explaining the safety tips! Highly recommend this place! read more

Pressing and Micah were awesome guides. Will definitely visit again next time we are in the area.

As far as I can tell, this place is pretty great for everything EXCEPT horseback riding... which is what we went for. The good: -service from every person we encountered was 5/5 -location 5/5 -pricing 5/5 -the guide was a doll 5/5 -the views were nice 4.5/5 -quite a few (free) things to do while we waited 4/5... kids loved the mini zip line and swings. The bad: -We know about fun things to do while we wait because our wait was well over an hour past our scheduled time. -We specifically picked a time slot with few people as I had 2 young children and a first time adult and knew it would be for the best. They combined us with another group anyway (zero reason- plenty of guides and horses available, and not many customers left waiting) Had that been it, this would be a solid 3.5 star review. Unfortunately I have to take it to 1 star because of one main thing- safety was a JOKE. My older daughter has some decent experience and good seat, or she absolutely would've been thrown when the horse she was riding crow hopped and kicked out at the fence and brush. Upon telling the guide, we got a "yea he does that!"... um, why was he given to a 9 year old whose experience level you don't know then? And possibly worse yet, my younger daughter who is NOT the horse person was riding behind our guest who was a first timer, and the front horse spun around and lunged at the horse behind her-- they weren't obnoxiously close, and even if so, pick a different order so the rider behind the mare can keep more distance, then warn them and red bow the mare's tail. Fortunately the back horse did just back up a few steps and throw his head. Both of them were super shaken and my 7 year old was in tears and then on edge until about the last 5 minutes of the ride. Again, we are LUCKY no one fell off, as it wouldn't have been hard to do. Compound all of this with the fact that no one was in helmets, and the kids were just told to put their feet through the saddle loop above the stirrup instead of being given kids stirrups. This whole thing is an absolute safety nightmare. Yes, horses are not ATVs and do have minds of their own... we own horses, we get it. However this operation seems to be too big to where they're taking horses that aren't really cut out for the job, and are employing too many poorly coordinated people that are halfheartedly matching horses to riders. I would never go back simply because I don't support this, and would absolutely NEVER recommend them for new riders. read more

I'm giving this place a 4.5 stars. I would've given it a five because we just had such a great time. But in all honesty, this has to be one of the slowest servicing parks ever. They also use a very old and outdated system for standing in line for their activities. I'll explain more later. First and foremost, early bird gets the worm. We visited Jayell Ranch on a Saturday. They open at 9am. We arrived around 8:30a. There were already approximately 20-25 people in line ahead of us. We waited nearly 45 mins after they opened to finally purchase our tickets. There were mainly two large groups in front of us and it took a quite long time for the two cashiers to process their orders. Once we stepped up to the window, it took my girlfriend and I about 5 mins to purchase our tickets, weigh-in, and receive our wristbands. Another tip: complete the waiver "the day of" on their website. You can do it while standing in line or you can do it when you arrive to the ranch. I'd recommend doing it in line. I'm docking half a star here because they seriously could've used more than two people to process all of the individuals that were in line. By 9am, there were nearly 70-75 people standing in line. When we exited the line around 9:45a, there were over a 100 people on line. We had completed nearly two activities before the last person we saw standing in line finally reached the front of line. So...arrive early! Now, as far as the park goes. We had an amazing time. We planned to do the ATVs and Zip Line. And my girlfriend also purchased a ticket with her other friends to go horseback riding. As soon as you receive your wristbands, you have to run to all of the stations like a mad person and place your name on a list so that you're "in line" for the activity. They'll give you a number so that when you return you can, hypothetically, jump line and go straight in to the activity. The idea is that whatever number you receive places you in line and gives you priority over the higher numbers. In reality, it doesn't work that way. We planned to ride the ATVs first because we realized that they were the fan favorite at the ranch. We were third in line for the ATV tour because of the two large groups ahead of us. We received our number and went to go zip line since the guy at the ATVs stated that both groups would finish by the time we return. In short, we ended up having to wait behind another group after ziplining. The number that we were given wasn't honored because another group had been sitting waiting to ride. It was at this point that we felt bamboozled by the numbering system they had. It somewhat felt like the guy wanted to avoid confrontation with the other group, so we just waited approximately 30 mins to ride the ATVs. But first, let me tell you about the Zip Lines. We did the "3 option" zip lines. They were the perfect mix of speed, scenery, and butterflies. Our two guides (one was named Trevor) were pretty awesome! They ensured our safety and we had a great time. The ATVs, when we finally rode, were quite thrilling. I'd say that we witnessed two wrecks by other drivers while we were there (which also delayed us going). The trails are fun, but I'd highly advise those who ride pay attention and know what they're doing. Those trails require some driving expertise. The ATVs will carry you through them, but you can easily get caught in a trench. We had an awesome time on the ATVs and was grateful that we waited. It was a 12-mile ride and it was about an hour. It was worth it. We ended up leaving around 1:30p without riding the horses. We were tired and hungry, deservingly! We didn't ride the horses (nor asked for our money back) because 1) the line was entirely too long STILL and 2) the horses looked extremely exhausted from carrying folks on their backs day after day. We couldn't reasonably contribute to the horses' misery. Overall: Jayell Ranch is a backwoods amusement park with some of the most fun, enthralling, and amazing activities. Despite the hiccups, I'd go back ten times over! read more

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My family booked ahead for horseback riding. Showed up and then they moved our reservation back from 1:30 to 5. Showed up at 5. They gave us a time for 5:45. At 5:50 we asked them about our group going and they informed us that they were an hour behind. After 20 minutes of back n forth they finally gave us a refund. I do not suggest anyone go here unless they have unlimited time to kill. read more

Honestly? My horse riding experience was not good. I booked a 2:30 ride and showed up early like they asked. My ride did not start until after 4:00. These horses also have terrible tempers. My horse tried biting me instantly after I got on the saddle. She was clearly more interested in eating on the trail. Every time I attempted to guide the horse back on the trail, she tried to bite. This happened 7-8 times. I believe these horses are just overworked. Something about this experience felt off. We had 12 people in my group and just 1 guide. I was last in line and several employees mentioned I had a very slow horse. You can see in the picture that there is not a soul in front of me because the group was well ahead. The group finally stopped to allow stragglers to catch up. Then at the end, our guide was actually heckling people for tips. I have worked in the service industry before and just could not believe this behavior. My wife got off her horse before me and he was making comments and waving his arms after she did not tip (I had the money). Does this place not know that guides treat customers this way? Very disappointing experience. read more

We had a blast doing the snow tubing with the Slide Daddy! Definitely recommend this to anyone visiting in the area. Make sure to ask for Rick, aka The Slide Daddy. read more

Jay and Kevin was our tour guide and was absolutely amazing!! They made us feel super comfortable and welcoming. They were very professional and chill! I had my 4 year old with me who got scared on one of the zip line and both Jay and Kevin calmed her and made her comfortable. She rode with Jay and he even recorded her! They both taught us ways to do back and front flips! definitely recommend coming here and this will be a place I'll come back for sure! read more

We had a blast with horseback riding. My husband also enjoyed the ATV riding. I do think they do need more staff to help in the food area as it does get busy during the day. read more

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I've visited this location before in the past and it has been so much fun and this time was way worst. Lines are crazy and wait times are even longer. With the influx of people, either due to covid or more people finding out about this location there would be more help. Possibly better crowd control in the future . Staff was friendly no doubt but overall just not a good experience as before . Overall it's a great location with zip lining , horseback riding and more . Be sure to watch out for field mice running around . Would return read more

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We loved Jayelle Ranch. Locally owned and operated. They have horse riding, zip lines, atvs, monkey, bird enclosure, rental cabins, and staff was friendly and knowledgeable. Angelica at check in, Andrew and Nick on the ATV tour, even the chicken shack (food service) staff were friendly and welcoming. Lovely property. Lots of couples and families having fun. Lots to do for all ages and abilities. We stayed in the Jayelle Ranch cabins which were so nice and accommodating with a loft space, fridge, microwave, claw foot tub, and private fire pit and grill area overlooking the horse pasture. Would definitely recommend and will be back. read more

Jayell Ranch - Train station (has a real monkey conductor) - ATV Rentals/Tours Near Me - Sevierville, Tennessee

Worst check in process e I've ever seen have you scan a qr code 8 feet high 4 are on the board you have to scan the right one the fill out waiver form check email scan another qr code fill in 39 lines correctly spent 45 minutes still did not get it right we left passenger went to fill out waiver form lost int ernet read more