Please support this Costco and help encourage them to become more cyclist-friendly!
From the day it opened I've been continually impressed with the friendly employees here. Today's visit exceeded my expectations.
I arrived by bicycle with kid trailer (& kid) in tow, hoping they'd let me use my wheels as my shopping cart. I live less than 2 miles away, and it was a balmy day for November. I thought, of any store that might let me take a bicycle + trailer inside, surely a giant warehouse in the early afternoon on a weekday, right? The aisles are generously wide at this particular location, and it's hardly ever crowded.
But sure enough, the greeter informed me they have a no-bikes policy, so I respectfully asked whether any bike racks were available. There aren't (I knew this), so I asked where she suggested I park the bike. She double checked the bike policy with a coworker and since they had no idea what to do with me, they called for a manager. I stood aside to wait, letting several customers pass through the entrance.
Finally the manager arrived and I explained my situation and asked what my options might be. She said there's only one employee who rides his bike to work and she doesn't even know where he parks it since there are no bike racks. "I don't see why it would be a problem [to take the bike inside]," she concluded, kindly giving us leave to do our shopping with the bike & trailer. I thanked the manager and the greeter and proceeded to do my shopping.
Throughout the entire shopping trip, I never got any attitude from employees, and although I certainly drew a lot of attention from fellow customers, it was all positive attention toward the kid in the trailer enjoying the ride while "helping" hold the groceries. (One customer spotted us in the store and remarked with a smile, "So they let you in after all," seeming to agree that it was only fair.)
My only regret is that I didn't take note of the name of the manager to submit positive feedback, but I plan to try and find it out so I can do so on my next visit. I want to GREATLY encourage this kind of respectful customer-oriented service at a giant chain that caters mostly to our supersize, car-centric culture. It made me so happy that they were level-headed enough to reason with me and make an exception to Policy.
I hope others who live within a reasonable radius will also attempt biking to this Costco. Perhaps eventually a bike rack can be installed. Meanwhile, allowing midday shopping by bike trailer should be a perfectly acceptable policy on the books! read more