The Bad: The parking at this Costco is a nightmare and you need to walk up a long ramp to get in, also when you finally do get to the top of the ramp you enter on the left not the right which is just weird encounter intuitive. Also "at least on this day" I noticed that shoppers are much more rude here, they will completely block an aisle away with there carts and not be courteous to put the carts on the side "this happened at least 10 times" I've never had that problem at the Costco on Coleman Avenue, people over there have some respect and will move over for you. The good: When you enter, you have to scan your card, when I scanned my card the employee said something to me? I said I'm sorry I didn't understand what you said? He then replied "thank you for being such a long time customer, this is your 30th year!" I thought that was really nice. (I can't believe I've been a member for so long) This Costco also has my favorite Kiko Man soy sauce "the original, with all the salt" the one on Coleman Avenue does not. Bottom line is I don't think I'll be going back to this location, the negatives outweigh the positives in my opinion. read more

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This has been my home Costco for the past 13 years, so it genuinely makes me sad to leave a negative review. Last week, I tried to return a gift my sister had purchased for me with the receipt. After explaining the situation to the supervisor at the entrance and then to the cashier and another supervisor at the returns desk, they all told me to get my sister's membership number so the refund could be issued to her original payment method. After I returned with her membership number, Supervisor Gabriella told me the other employees were mistaken, that the item could not be returned, and repeatedly asked me to leave. I politely requested to speak with a manager, but she said they were busy. Only after I insisted three times did a manager come over and complete the return without any issue. I understand that miscommunication happens. My disappointment was not the mistake itself, but how I was treated. When I calmly shared that I felt she had been unnecessarily aggressive, Gabriella responded, "Yeah, because I'm so tired of standing here like this. We can't help you. You should leave." My family has been Costco members for nearly 40 years, and we also own Costco stock because we believe in the company's values. Costco has built a reputation for respect, integrity, and serving the community. Unfortunately, this experience left me feeling dismissed and disrespected. Regardless of whether someone is a member or simply a guest returning a gift, everyone deserves to be treated with dignity and respect. read more

This location is known as the worst Costco in South Bay for many reasons. The parking lot is always packed no matter what time you go, even 30 minutes before closing. The food court is outside of the warehouse, so it won't be enjoyable to wait in line or eat there on hot summer days. I waited over 30 minutes for a pizza when I was told it would only take 10 minutes. The employee tossed the pizza box at me and walked away, didn't even ask if I wanted plates, parmesan, or pepper flakes. On the bright side, I did find the Panini World Cup sticker book here for $84. read more

Had an amazing experience at the food court at Costco today. I didn't get the chance to get his name but the man that helped us was very nice. He came out and helped my very pregnant daughter and I carry our food to the car. We had to try the strawberry shortcake sundae while we were there and it was AMAZING L! read more

Costco - Strawberry shortcake sundae - Wholesale Stores Near Me - Sunnyvale, California

Today I refilled my Lee's caffeine addiction, brought home my favorite chef's salad, filled up my car with EXTRA cheap gas, and added air to my tire with ease....all in less than an hour! Mission accomplished. Thank you, Costco!! read more

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Quality/Quantity - If you are following, you know I am a HUGE Costco fan. But this location is one of my least favorite. It is just TOO busy! From the challenges of parking, food court, or just trying to walk inside. I won't/don't even try to get a sample here. It's as if your guests/customers have not eaten for days?!?! Anyway, I still come and check out your merchandise as each Costco carries slightly different items with different sales. And I was lucky enough to see the sterling wine on sale; this will make a great upcoming gift. Follow and see why. Interesting Indian beer, but I did not buy it. Very close to buying and trying though. Good prices on holiday gift cards; see pictures. Ambiance - Crazy busy! Enough said. Service - Self service. Price - Consistent and reasonable. Owner Comment - Congrats on your success at this location since 1986. Congrats on all your success since 1976, since Price Club. Now you are the 5th largest retailer in the world and #10 on the Fortune 500. 876 warehouses worldwide, with 558 in the US. 1980 - IPO. 1983 - First Costco opens. 1993 - Price Club and Costco merger. 1997 - Rebrand all locations to Costco. 2024 - 132 million members. read more

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I have been to many Costco's throughout the Bay Area, Los Angeles, and San Diego and this is by far the worst location I have ever been to in my life. The set up and flow of the store makes it miserable to shop and try to maneuver around. The people who shop at this Costco were the worst people I've ever encountered. No manners and extremely rude. The entire store was absolute chaos and a mess. I did not even go during peak hours. I wish I took more photos but the fruit section looked like it was violently rampaged, there was random fruit everywhere all over the ground, all over other products. It was bad. I will never step foot in this location again. read more

Costco - Wholesale Stores Near Me - Sunnyvale, California

I am a fan of Costco and they seem to be everywhere and...always crowded. I was here to go to the AT&T booth and pick up some groceries. Parking was a mess as per usual. read more

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Had the pleasure to be attended by Jackie Sanchez, OPTICAL DEPT. She was a true professional. Kudos to Jackie.

This is my Go-To Costco and is usually well stocked and managed quite well. Plenty of usual Costco selections available. They also have a good selection of Asian/ Indian groceries (organic roti, basmati rice, dal). My favorite foods are the juices, the food court cookie, Greek yogurt and many Kirkland brand items here. Gas station is pretty cheap and convenient too. However, the parking situation during peak hours is pretty bad and needs to improve. Things could get too tight to Park read more

I was pretty sure the ordering kiosk showed an image of chocolate ice cream which is what I selected. The lady at the window saw "CHOC CHURRO" on my receipt, today 4/06/2026 and made my sundae with vanilla ice cream, chocolate sauce and bits of churro. I didn't say anything because this is my first time trying the churro sundae but I'm quite sure the sauce is supposed to be caramel regardless of whether you get vanilla or chocolate. So, wrong sauce and wrong ice cream!!! THIS IS THE 2ND TIME I've ordered a sundae that has been prepared incorrectly. The first time was the mint choc cookie sundae. The woman didn't put chocolate sauce, just mint ice cream and cookies. WTF!!! I had someone else order this sundae for me and it was also prepared by a woman. Hey Costco, what type of people are you hiring to serve basic simple items in the food court??!!! Perhaps a hands-on training on new items will fix this incompetence. As for the churro sundae, it's a thumbs down for me. I didn't like the churro bits. They're so tiny and remind me of some type of cereal. Perhaps if they were the nice, hot, cut-up pieces of the churros they serve, I imagine that would taste much better. read more

Costco - Receipt: CHOC CHURRO. Contents: Vanilla ice cream, chocolate syrup (really?), and teeny tiny churro bits - Wholesale Stores Near Me - Sunnyvale, California

The gas station hours are not properly displayed or updated on the online service. I specifically asked on Google what were the hours today (Sunday) and the answer was until 10pm. I arrive at 8:10pm, there are cars filling up at the pumps, but the lanes are closed. I tell the person in charge there what the situation is and if somehow there can be an exception, I show my phone screen with the search and Google's answer, and he says I should have used the Costco app and they are closed and that was that. 15 minutes drive to and from the warehouse/gas station. Lousy service. No regard for a customer situation or inconvenience. For what? 5 more minutes and money spent by me on gas? Extra lousy customer service... If i could give zero stars, or negative stars, you'd see that below. Obe star is too much for those guys. read more

This place is kinda crowded, after I get done with work, but it's a spacious parking lot and very ADA friendly! I'm still learning the lay of the land, with its set up. read more

I would like to buy all my items at Costco ... just the best selection of items and service

I have been a long time member with Costco. Our family bought so many things from the store. We bought an inverter Panasonic microwave in 2003. The normal life span of the microwave is around 7-10 years but unfortunately my unit died. I do not know what to do and try to bring it to Costco to see if they can help and the girl who helped me was really nice. After she checked the unit to make sure I bought from Costco. She gave me a total value of the microwave in a Costco gift card. It's the reason why you're always crowded with people. Thank you for helping me! read more

probably the worst costco you can be at on the weekends. if you have to go on the weekends, i suggest you dont use a shopping cart lol parking gets very hectic on all sides of the building. its very hard for pedestrians to get in and out if you have a cart. the food court outside is really small and can get crowded since patrons go through that way too. also if the line to the gas station overflows, it seeps into the parking lot, causing a lot of people stuck in that area when leaving. the layout inside the costco isnt the typical costco layout. the produce section causes a lot of chaos as it sits in the middle of the snack/dried goods and the frozen foods. one positive note about this location is that they have a lot of asian goodies compared to the mountain view location. i always find myself grabbing more here because of the target demographic read more

Don't forget to bring patience and low expectations. This costco is filled with rude manages and they do not know how to handle customer experience in the costco way. Employee was nice. This has been the worst experience that I have experienced, and I've experienced costco across multiple states. read more

The most disliked Costco by me. Parking lot is a mess especially bc it is not wide open and is like a L shape. I feel like this Costco is smaller and offers less compared to other ones and has a closed off layout. I overall try to avoid going to this Costco and drive a little further to go to a different one. What prompted this review was that workers are friendly here and I wanted to give a shout out to Franklin in optical. Since I was in the area I came in during the last hour to look for some new frames for my LO and he happily asked if we needed some recommendations and pulled out frames in the shelves. He taught us how to read the sizing of the frame and was overall super nice, patient and helpful! I love that kind of customer service. Thanks Franklin! read more

This cookie is suboptimal. It's too big and sweet. Make sure to bring lots of people to share it with because this one's a doozy. In other news, This Costco is pretty hard to park in. It's a battle every time. It also took 20 minutes to get this cookie because that's how long the Costco food court line was. read more

Costco - Double Chocolate Chunk Cookie - Wholesale Stores Near Me - Sunnyvale, California

Gotta love the $1.50 hot dogs. Owner is a real one for never changing the price. The hotdog is not only cheap, it's incredibly good. Fluffy bun, juicy meat. 10/10 read more

Cosco is the place to shop for all things needed at home for a price that is fair and affordable. It is an ideal place to find almost anything from food, clothes, furniture, appliances, medication. read more

Rude staff at food court :( they were really snappy at me when I was picking up my food

Unfortunately I didn't feel safe shopping at this Costco location. I didn't get a chance to go inside due to the unsanitary conditions me and my partner experienced. At around 11:45 AM - 11:50 AM we decided to grab something to eat at the food quart, which in our case wasn't unusual before shopping/groceries. However, my partner got horrible food poisoning from his hot dog and my pizza had hairs on it. The associate/costco worker that gave us our pizza treated us with haste dismissal and blatantly slammed our food on the counter. I believe his name tag was Juan (not too sure on spelling but I did catch it because this experience was uneccessary). We didn't even pick up our food from the counter yet and he was already screaming for the next customer, I just wanted to ask for some napkins. I ultimately didn't feel safe finishing the meal and the quality of these food quart items didn't help me feel it would be a good idea to purchase products inside. Definitely not something I've ever experienced from a Costco and i am writing to bring awareness of these issues. read more

Best place to get gas and get your daily items that you need. This Costco gas is always one of the cheapest gas stations around. It is also one of the bigger Costco stores. This store carries many different Asian and Indian food. read more

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Not sure if Costco SVL is 1 of the largest in the South Bay area but it is roomy. I work in Fremont so I have gone to the newer Costco Newark location and that store is much smaller but way less busy than Costco SVL. For those unfortunate souls who come to this Costco on the weekends I feel their pain on finding parking & then avoid getting run over by some crazy drivers. I come on Monday mornings where it is way calmer and safer. read more

I came to change the tires on my car, but he said that I have to buy a hub ring for my wheels. I want to tell you that I bought a new wheel. I bought it and put it on already. But when I came to change the tires, you said that my car doesn't have them. Tell me to go buy a new one. Did you break mine? I have all the evidence that I bought it. -10 / 100 The staff who worked there didn't speak very well either. I really disliked this place. read more

Miriam has a terrible attitude and having her as my cashier made my experience unfortunate and frustrating. I was there with a friend and used his membership for my transaction and had planned to pay with my credit card. I was informed by her of the "policy" that the name on the card had to match the name on the membership. I told her that I've done this several times prior at this same location with no issue so I was confused as to why this happened out of nowhere. I didn't mind the policy so much and ended up paying by my debit card but her attitude was rude and dismissive when she was speaking to me and quite frankly she ruined the experience. Do better. read more

Damn, I should of read the reviews before I came to this Costco. It's true and my worst Costco experience couldn't top this one. -The front parking layout is horrendous -Getting into the store is an obstacle -The lines from cashier extended to the meat dept -The food court self kiosk were all not operational -The food court line had one cashier with 20+ ppl. I stood in line for 20 mins only to find out I couldn't order any whole pizza's and could only buy what they had on the shelf. I felt bad for the other folks behind me still in line. I ditched my cart and exited this Costco. Will not come back that's for sure. read more

We go to Costco about twice a month. We're careful about what we buy to make sure we'll actually use it, since some items are just too big for us. Most of the time we find great deals. Today, though, I was pretty disappointed with the snack bar. There was no ice--something you don't find out until you go to fill your cup--and there were no napkins available either. But on the bright side, two people can still eat lunch for a very reasonable price. read more

This review is regarding a Loss Prevention employee (he wears cowboy boots) who approached my boyfriend and I about his service dog. Instead of asking the proper ADA-compliant question (whether the dog is a service animal) he asked if the dog was an "emotional support animal" VIOLATING ADA requirements of asking whether he's a service dog for a disability. My boyfriend explained no, that he is his service dog. The LP employee then responded by making a mocking comment about whether the dog was "trained to run away," which again is in VIOLATION of ADA. My bf voluntarily disclosed his medical condition (not required) and the task the dog assists with (required). This same employee has approached us twice now, and both interactions have been unprofessional and in VIOLATION with ADA. He immediately took off his badge, refused to identify himself, and walked away. Please properly educate yourself to avoid a future lawsuit. read more

Convenient, convenient, convenient. You roll up. Wait your turn. Pump your gas and leave. Doesn't get much simpler than this. The long hoses are great. The signal lights that tell you which pump is available are great. This is the only reason we stopped here. It was after dinner, and we were on the way home. read more

Hot dog and soft serve still amazing deals. Great for chilling post-shopping craze. They used to wrap the dogs in foil though. read more

Costco - Wholesale Stores Near Me - Sunnyvale, California

This warehouse is super super crowded. Yesterday I spent over half hour looking for a parking place - No exaggeration! Even the employees apparently cannot find parking at times. That is crazy! Then I finally got into the warehouse, and the item that I came specifically to purchase was OUT OF STOCK, even though it clearly showed there were still 50 of the items in stock at that Costco location . These stock and parking issues have now happened countless times at this Costco, and other Bay Area Costco retailers. Costco's inventory system is horribly inaccurate. I have been a long time Costco member, and it is NO LONGER worth the hassle of a membership. NO longer worth the $130 annual fee. read more

Crazy hectic Costco for sure. Always super crowded with very vindictive folks at the gas and warehouse too. The gas prices I find are cheaper here but people constantly cut lines making it difficult to offset that cost. Staff are very nice though. Shoppers are not. read more

Ive always hated going,on the weeks, is the worst Everything i need/want is there, but toooooo many ppl read more

This costco by far has the worst food service staff I have ever witnessed. Two in particular of the females in the food court counter are extremely rude, and when I asked for a cup of onions for my Hotdog, one lady gave me a small portion like 1/5th when I asked for a full cup like they do in all the other Costco locations she started to get an attitude with me & was complaining about giving me a regular size portion as if she was paying for it. This isn't the first time I had to deal with some of the rude female staff, this happened more than once & they seem to not like their jobs or just plain rude. read more

As I mentioned, a lot of Costcos are similar. But there are some locations I try to avoid like the plague. This is one of them. It's not the worst but the parking situation is like...I hate the parking here. There's not enough space but it still doesn't prevent anyone from coming here because everyone goes here. It's like the whole Silicon Valley goes to this specific Costco. Their food court is outside which is nice. That's really the only thing going for it. Inside feels like a maze and I guess I'm just so used to my closer Costco that of course things feel more like in the wrong area but I guess here it's right.... Overall, I just avoid this Costco unless we absolutely have to come here. read more

Costco is a place everyone loves, I am no different. Normally, it's not something I'd be inclined to write a review. What compelled me to do so is the type of services provided by a Costco customer service rep, in similar circumstances, most others would have just told me: "Sorry, tough luck!". Not this amazing Costco employee! Yesterday at around 5:45pm, Costco at this Lawrence Station location was about to close. I needed some lemons to make honey lemon teas. So, I quickly drove to this Costco & just did get inside in time. After picking up my bag of lemons, I also picked up a couple of bulk spices as well as a huge bag of Doritos on sale. In a haste to get a $1.49 Hot Dog & Soda combo before it closed, I left my paid cartful of stuff in side my Costco shopping cart & drove home. It wasn't until I got home that I realized I didn't have the stuff with me. I made a quick call to Costco, the employee on the other end of the phone told me that they had picked up the stuff that I can pick it up the next day. So came today and I went to this Costco. The lady at the Service Counter somehow couldn't locate the stuff that her colleague had told me. Instead of running me around, she offered me the chance to pick up the same 4 items (shown in one of my uploaded photos), since I also have the receipt ony Costco app. I REALLY didn't think I'd get my stuff back, but thanks to this exemplary customer service by this, I wish I had asked her name - she deserves some credit & a raise, she made my day! read more

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Every Costco is selling almost the same item, so the only point to rate different Costco would be something about parking or food court area This Costco, in Sunnyvale , I would like to say it always full of people : no matter the period during weekend or afternoon weekday . Therefore it would be extremely tough to find a parking spot , or you would see lots of people driving their cart around in parking lot . Therefore I always try to avoid this one for grocery. read more

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Costco is getting worse than ever! , got denied from entering today at 9 22 am , because I have gold card ?! So what is the use of a membership card , why the price is getting up and greedy Costco is raising the cost for everything! The employee at the door suggested to go to employee outside pay for upgrades, more money?! According to him , a new CEO decided to denies access for gold card holers before 10 am ! This stupid policy should stop , STOP to live on people suffering and draining their pockets?! Prices are going up every week. Greedy company! . Photos was added to the chaos this policy made ! read more

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