Too crowded and not cashiers lines open for a holiday that is coming. Prices are great if u need bulk. Need to help more people /workers helping people in store read more

I am writing not so much to speak to the quality of the store, but more to commend their employees. I went to Costco to get a few household items. The self check out was quite quick. On my way out of the store. I dropped my wallet and ended up placing it in the shopping cart. I went to my car and loaded my groceries into the car. Unbeknownst to me. I left my wallet in the shopping cart as I put it back into the stall. No more than half an hour later, of of the managers called me to say that they found my wallet and an employee had turned it in. I went back to the store to retrieve it and everything was still in the wallet. I can't thank them enough for their honesty and for taking the time to track me down in order to resolve this . read more

This review is not about Costco itself, but it is about the telecommunication kiosk inside the store. WIRELESS ADVOCATES, LLC DRA W A Costco #0482 Richmond. I received poor service from a representative for the wireless communication services. I asked for his name and manager, but he refused to properly identified himself. In addition, he also failed to wear his employee ID badge around his neck. I know his last name is "Zapata" His poor knowledge and inexperience resulted in a loss of $1,600.00 rebates and my cellular phone plan. I also had to cancelled $274.22 in extra charges. When I request Mr. Zapata to cancel my plan, refund my fees, and correct other errors, he told me he was busy helping an elderly customer, and to come back a little later. When I came back later, he was still busy, so I came back later again. At this point, he said just come back another time as he was still busy helping the same elderly customer for nearly two hours. I was very disappointed as he was basically telling me to stop bothering him, and to go away. I also know that he was dragging out the process by hiding behind the elderly woman for cover. That is an unacceptable act of cowardice. I took a picture of him hiding his face, ignoring me, and being embarrassed. Avoid him if you ever need help with upgrading a cellular phone plan. He's unknowledgeable, useless, and unhelpful. read more

Costco - Mr. Zapata is an inept employee with poor knowledge and skills for his job. - Wholesale Stores Near Me - Richmond, California

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Treat their employees well. No false advertising. No misleading signs. Great prices. A bit of work to shop here but this is an honest store, which is rare these days. read more

Look we have an obsession with Costco. Its to the point that we will always stop if we are outside of our normal area as they all are subtly different. It also gives you the opportunity to grab select locally made items that may be unique to that particular store. In this case I had hope they stocked Oakland Coffee but had no luck, but a favorite local beer was available so it was not a waste. This is one of the larger stores with a huge freezer area. Aside from that it follows the familiar U shape they all seem to employ. The staff was friendly and on point. While we did go on a weekend and it was crowded the location has limited entrances to the parking lot so it has the potential to get gridlocked in traffic. On a side note it is right along the bay so you do have a nice view of the water. There is a gas station as well. As I stated in my review of the Mountain View location, we do have some rules to help keep my Costco obsession under control: 1) NEVER EVER go in hungry. That 25 gallons of dill pickle chips is much easier to resist on a full stomach.... true story there. 2) Avoid the free samples. People seem to lose their minds with this stuff. They abandon carts with crying babies, block isles, etc all to get that tiny portion of hummus. I have been shoved aside by someone desperate to get a free piece of cheese. Honestly I have seen more dignity from actual starving people in a disaster zone but I digress. 3) Avoid the weekends like the plague. 4) See #1 5) Go often. Costco uses alot of psychology and the fear of missing out is one of them. Odd items you must have pop up then go never to return. I CAN'T MISS OUT AGGGGGGG 6) Know your codes: At costco any price ending in 0.97 means it has been marked down. Any price that is not a 0.99 or .97 such as say 0.49 means it has a manufacturers discount. and price with an * on it means its done and will not be reordered so stock up. If it ends in a .00 or a 0.88 a manager has reduced the price at that location to clear it out. 7) When in an unfamiliar city head to the Costco. They always stock local items you can't find at yours (like two pounds of single origin Kona coffee for 30.00 at the Kilaua / Kona store etc.) and have cheap gas. read more

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I like going to Costco they everything. there. and it they. come in bulks. And And the workers are friendly

Coming from the Bay Area what a pleasure it was to choose from the large selection of food and clothing in this store full of friendly people read more

Normally, Costco is one of my absolute favorite places to shop. The quality and supply have never disappointed until today. The St. Louis Dry rub babyback ribs I wanted were all gone. (OK, I waited too late the day before the 4th of July.) I have bought whole cooked dungeness crabs before that were fantastic so I bought cooked crab legs ($26.50) for the first time imagining that they would be as good as the whole crabs had been. They were so horribly salty that I had to soak them in water to try to remove some of the salt. They live in salt water so they really don't need salt when they are cooking. You can always add to taste but it's pretty hard to remove it. What a double dissapointment! read more

Costco - way too salty!!! - Wholesale Stores Near Me - Richmond, California

They can never keep the Kirkland Alkaline water in stock. By the time it's 1pm, they're gone. Never has onions in the evening for hotdogs. It's not brain surgery. The Costco in Antioch, San Francisco and San Leandro all do a better job at keeping things stocked for the entire day. Please hire someone else to do a better job. read more

This Costco really reminds me of any other Costco. Parking: B Despite there being a lot of parking, it always seems like it's packed, especially Friday afternoon through Sunday closing time. Weekdays are ok and better than weekend for sure, but don't expect to find parking near the entrance anytime soon. Staff/Service: B+ The lines are always long I feel especially during this time, so I can imagine stress levels are always high. But for the most part, the staff seem willing to help and cordial and are willing to go out of their way to make our lives a bit easier. Vibe/Environment: C If you have been to a Costco recently, you'll be aware that going in maens you have to be ready to fight your way through lines, crowds and triple stacked aisles just to get to a bundle product you've been eyeing online. Just the sheer chaos may seem intriguing to some, but to most, get ready for Jumanji. Food: A This is the best part I feel. The pizza and the chicken filled bread are literally amazing. I always try to get something there when I can because I think it's a great experience in and of itself when you go to Costco. read more

Costco - Wholesale Stores Near Me - Richmond, California

PRE-COVID REVIEW Ah Costco. Free samples, great $10 pizza, chicken bake, rotisserie chicken, and items being sold in bulk. They also accept EBT. They definitely know the way to my heart. This Costco is probably one of the better locations in the Bay. It's a lot bigger and cleaner than the one in San Leandro. They have more options in terms of Asian snacks and instant noodles. I love getting my spicy seaweed rolls and Japanese rice crackers from here. Seafood and meat is also fresh and affordable. Wink wink, the crab legs and marinated bulgogi are great finds. They also have frozen desserts such as macarons, cheesecakes, and tiramisu. I always discover something new when I come here. Only complaint is the parking and the long lines for returns. Also not sure how the experience is during COVID but I'm pretty sure it's going to be a pain to shop here. Costco, wait for me. I'll come back after the pandemic is over with. read more

Always overcrowded. Employees are rude. Some are openly racist. Management is not responsive and employees are aware. They don't care if you file a complaint as they know nothing will come of it. They seem to hate their job anyways Do yourself a favor and avoid this place. read more

The employees here in general are really helpful and friendly. Shout out to folks like Joey, Cecilia, and Zong. My complaint has to do with a specific manager, Babar, whose condescension and unwillingness to assist was appalling. Long story short, I needed to return a pair of AirPods Pro that had developed the well known static defect and was recalled by Apple; however, since Apple had closed the period for this recall, I was denied warranty and had to return to Costco instead. The hang up apparently is that if you buy AirPods from Costco online, they don't record the serial number so you have to get a manager to approve an in-store return. That's a failure on the part of Costco's IT infrastructure, not the customer, but I totally understand businesses have to work through tech debt. What was unacceptable, however, was Babar's response and his decision to repeatedly and bluntly lie to my face regarding what qualifies under Costco's famous "Risk-Free 100% Satisfaction Guarantee". First, he said to me that AirPods fall under the 90-day Electronics return warranty, so he couldn't help me. That is explicitly false as headphones are NOT on that exclusion list, and even if there were a recent policy change, it would not apply to a past purchase. After I called him out on that, he quickly changed his tune to an even more outrageous excuse: since Apple doesn't reimburse Costco for returns without the original box, his hands were tied and he couldn't process a return. Even if that were true, that's a matter for Costco's corporate contracts team to work out with Apple the next time negotiations are due. Nowhere in the return policy does it say Costco will only refund customers if they themselves will be reimbursed by the vendors. I express disappointment and politely reply, "I understand that if Apple doesn't reimburse you, it might hurt your store metrics, but is that really a good reason to pass the cost on to a customer?" Smirking, he doubles down a third time on his bold-faced lies, adding that he would love to help me if it were a Kirkland product, but this is actually policy for all non-Kirkland products, so he can't. No, Babar, you can and legally speaking, should be helping me with this return since it is not on the exclusion list; the issue here isn't that you CAN'T, it's that you WON'T. It's hard to see how this guy became a manager in the first place with his awful customer-facing behavior. I'm a long-time Executive member who rarely returns things, and I'm not asking for any kind of special treatment here. I'm just asking for Costco to honor the advertised return policy, a benefit to which I and every due-paying member are entitled by virtue of paying for our membership. For reference, Costco's published return policy: https://customerservice.costco.com/app/answers/answer_view/a_id/1191/~/what-is-costco%E2%80%99s-return-policy%3F read more

This is really a review just for the admin team, I love everything else about this Costco when I'm in the area for my nanny family. The other day the cashier handed us back the amount paid in cash, which I wasn't aware of until the person I was with mentioned it a few days after when we looked at the receipt and the cash was in there. Since I don't live in the area, I figured I would mention it next time I come in. I get a phone call later that day and the sales auditor Rahel left me a voicemail. I didn't see it until later in the day so I figured I'd call back on my lunch the next day. Well today is that day and she seemed to almost want to accuse me of stealing the $35 of cash that she given back to me by mistake. She was very aggressive and said I had a block on my account (over the $35 that the cashier mistakenly gave back). I told her I would be more than happy to pay it back next time I come in. As a manager, I understand having to call and make sure people are paying for their goods/services. I personally have to make phone calls like that. But I would never talk to someone the way I was talked to over the phone. Especially over $35 that was given back mistakenly by your employee. Maybe if Costco gave their sales auditors more training they would know better than to talk to people like this. Or maybe they need to make sure Rahel personally no longer makes phone calls to customers. Will probably only shop there one more time and close my account once the outstanding balance is paid off. Such a shame since I used to speak in support of Costco when other people would talk about how much they suck. Even rave about their return policy even though I've never returned any items from there before. Now, they've left a bad taste in my mouth. The cashier herself was super nice and I'm sure she was having a hectic day so I hope her supervisors aren't giving her as hard a time as they gave me. Do not beat yourself up about it too much, just learn from your mistakes. Even your managers make them! read more

Went to Costco at 10am this Morning Mar 3 and came back home to make the ox tails I purchased cut the package open and the foul smell hit me instantly I checked the date and the sale/freeze date is Feb 28 make sure yall check the dates had to go back and make a return read more

Costco - Expired Oxtails - Wholesale Stores Near Me - Richmond, California

I had a lady cashier cash out my end of the year rewards while purchasing items at the same time. Not so friendly, I don't care, but she could atleast communicate. So I ask if I still need to pay for my items while she's getting cash out, and she exclaims "you did!!!" Like a frckn wretched asshole w/ a number of attitude like they all do. Yet, as civilised & calm I try to be, I smile & say "great". Costco may be a great place to shop for deals in bulk but the quality of customer service suffers or does not meet the same standards. This Costco in particular--I go in there (yes, I pay for my membership) and can't wait to get the hell out read more

Update: 1) Hey, hey. They've added more checkers and even some self-check stands so checkout lines are reasonable most hours. But still lines to exit store. 2) The food court now has pre-order/pay stations which has reduced food court check out lines. Unfortunately, all Costcos have stopped selling veggie slice pizza and those great chicken caesar salads, and no more fresh onion condiment for hotdogs/pizza. What remains is borderline junk food. 3) Parking is atrocious and there have been reports of daylight thefts in lot. 4) Auto center and electronics prices are not very good. The rest of the store has some good values, but most products bulk size won't work for those with responsibly sized families. 5) The success of the Costco business model is still a mystery. read more

Great selection of products, good value, and service. But the plastic lids on the drink cups (accompanying the hotdog purchase) is surprisingly of poor quality and fit the cups very very badly. Their Purchasing and Quality Control dropped the ball on this item. read more

I purchased a whole pizza over 45 minutes ago hoping it was ready however they did not even bother to check the order numbers like what's the point in having order numbers if they're not going to use it. It's getting ridiculous. It's so frustrating because they should at least check if it was ready instead of telling me there's a line. Yea, I can see there's a line but why can't you just check the order number. It's way too crowded and people just act like they own the whole aisle. read more

I am generally a fan of Costco. But today I experienced a conversation between 2 Costco employees where one employee asked the other to please stop coughing near them and asked if they are vaccinated. The first employee admitted he is not vaccinated. Both employees are wearing masks but how soon until the unvaxxed one spreads the virus to Costco customers and co-workers? I complained to Costco Richmond management. They had a stock prepared answer for me. They will not regulate vaccinations of employees unless they are required to do so by the State or by OSHA. I am fully vaccinated and boosted myself. I will discontinue my membership and shop elsewhere until things are safer and Costco decides to stop helping to spread Covid 19. read more

Costco is like an adult's Disneyland because the place is huge you never know what you're going to get there and you'll always end up with a lot more than you want for! Did someone say keto products? they have chocolate they have snacks - at this rate I don't think i'll be too Keto. Now what to do with 5lbs of limes? - salad dressing? - add to water? - ceviche? Good - tacos? Endless options! read more

My love for Costco is not a secret... This Richmond location is definitely a must stop for me when I'm in or near the bay area. Not all Costco's locations are the same. Yes, Costco does offer many of the same items throughout all of their warehouses, but I find as I shop in different areas that Costco really makes a concerted effort to offer the local community items that are more indigenous to that area. I love that this particular location offers collegiate attire at such a reasonable prices! This particular location seems to have an abundance of Costco employees on the floor making sure that displays are kept refilled, the clothing area is always properly stocked, and the food area... Oh the food area... they have such an amazing selection of local fresh fish, excellent cuts of beef that I don't find at my local Costco, and so much more! The fresh fruit looks like it's literally just been picked and brought into the warehouse. This location has great parking, and as crazy as this may sound, I absolutely love their shopping carts. They are different than the standard cart that you find a grocery store and make shopping so much more enjoyable. This location is a definite must shop at read more

We love coming here to get bulk food. We have three sons. The problem with coming here is you always get more than what was on your list. From prepared foods, samples on Saturday to good deals on liquor, books, bulk candy.. you name it it's here. Get here when it opens then you'll be able to get in and out. Staff seems to be in best moods early morning as well . Hubby always has me grab flowers, a highlight for me. read more

Costco - Wholesale Stores Near Me - Richmond, California

I've been shopping at Costco for about 40 years - since they were Price Club, and just taken over by Costco (Price/Costco in those days). I was on my father's card first, and then got my own Executive Membership, when I started a business of my own and did a LOT of shopping at Costco. When I bought a house, I furnished a lot of it from Costco. The quality and service was always great. Now, however, the service has slipped so much. It may be because I moved to this different city 2 1/2 years ago, and it's a problem particular to this one - I don't know, but I have been repeatedly very disappointed with the service recently. I even wrote to the corporate office this past year regarding an issue, and got no response. Please, Costco -do better! read more

Slow customer service desk where the employees have zero sense or urgency. Over flowing parking lot. Overall bad experience on a Friday at 6.30pm. Will not come back. read more

Cornisha at Costco in Richmond, Ca. is amazing! My online flower order via Costco.com was cancelled for an undetermined reason (the rep wasn't able to identify the reason). As a result, I was left scrambling at the last minute to find 300 pink roses to create centerpieces for my dear Grandmother's memorial service. Cornisha was so helpful, resourceful and helped to calm me down. She realized I was in a stressful situation and helped me to find all of the roses I needed. I could not have done it without her! The centerpieces turned out beautifully and I am so thankful for her help! There were two other ladies (I can't recall their names) but they definitely were not as willing to help me resolve my situation. They told me to come back the next day because the floral guy had left for the day and they deliver early in the morning. The floral guy was still there (and very helpful as well) and there was no delivery scheduled for the next day. Either way, Cornisha is a gem and Costco is lucky to have her! She should be recognized. read more

Costco - Floral centerpieces for memorial. - Wholesale Stores Near Me - Richmond, California

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We all know that going to Costco is a literal trip you have to prepare for. This Costco is no different, BUT from all the Costco's I've been to this one has the quickest lines I've experienced. Even though the lines look long, I've gotten through them, on average, in about 8 min!...which, if you've been to other Costco's you know that this is amazing. There are lots of people on the weekend, so be prepared to have to navigate with your cart in tight and crowded spaces. FREE samples on the weekends, but be aware of the aggressive people waiting for these samples. read more

This Costco is always busy. During peak hours, the parking lot can get crazy but I appreciate that they have large parking spots. Employees here are friendly. Shelves are clean and stocked. Fresh fruits and veggies are plentiful. They don't hand out as many samples as other bay area locations. There's a gas station that has multiple pumps and lanes. read more

I had a terrible experience at Costco I was holding my grandson leaving the store as I approached the Exit the guy who checks the receipts started stopping my basket my receipt was in my hand as leaving I had about 8 items which were totally visual I give him the receipt he start shoving things in my basket I took my receipt and he kicked my water at the bottom of the basket off an told me to get the f- - k out of Costco then he kicked me in my knee with my grandson in my arms and tried to fight me . I don't under stand how do a paying customer encounter all of that leaving the store a paying customer with a receipt!!!!!!!!!!!! read more

I just love Costco. One of my favorite pastimes with my bf is to visit new Costco's, try their samples (as every Costco has different stuff) and walk down the isles to see what different items are being sold. For samples: in Richmond they had chili cheese hotdogs, Tustin had udon soup and in Mountain View fancy sausages. To buy: in Santa Clara they have a wider selection of beans & lentils, Richmond has more processed foods to choose from and Orange Country had a better jam selection. Anyways, I love Costco and don't have any complaints :) read more

Look, if you want to keep selling the rotisserie chicken, great! It's delicious. But the new eco-friendly packaging sucks! It simply isn't good enough to hold all the juices and makes a big mess. read more

Costco's tire center has the absolute worst customer service, I've had a membership with Costco for years. I purchase my gas, get glasses and of course get most of my groceries there. I've bought several sets of tires at this location, I will never support or recommend anyone else to support the tire center until the management gets replaced. Last time I purchased tires which was last year in the begging of the pandemic. One of the staff members pulled my car in for my tire replacement, took his mask off while he was in my car! I was pissed, I live with a cancer patient. Of course he didn't know that but it was extremely reckless of him to take his mask off in my car! Just yesterday the same guy was walking around with his mask off his face, his nose was completely out. read more

I have never experienced worst Costco service before not until today after interacting this employee named CORNICHA. She acts like a 13 years old. She needs to learn how to be kind. read more

Please check your fleshing system. Who I kept buying lower quality vegetables from this store. Things has never happened in my many years Costco shopping experience. Please check. read more

Costco - This is the second time, I bought low quality salad vegetables. Please check your refrigerator. - Wholesale Stores Near Me - Richmond, California

Costco delivery USED to be the BEST - NOW the WORST! THREE times they said it could not be put into my house, which I had to wrestle into my house MYSELF! I am 5'2" and 100 lbs. NOT GOOD!!! I just ordered a dryer to be delivered to another house, which I have done MANY times before. The order went through a week ago - NO ACTION. I was told TODAY that it was CANCELLED WITHOUT EXPLANATION NOR NOTICE. I ordered again today, within a few minutes AGAIN CANCELLED WITHOUT EXPLANATION, but at least notice. VERY DIFFICULT to get to a customer service person - eventually, she put me on hold for 15 minutes and gives me a lot of guff about how the cancellation notice was in MY spam folder, disregarding that I JUST TOLD HER about getting a cancellation notice TODAY! Then MORE HOLD to be told to change the NAME on the delivery address - AS IF that would work! TERRIBLE COMPUTER changes, TERRIBLE CUSTOMER "SERVICE" - COSTCO delivery service is going to the dogs! GRRR! read more

Horrible, crowded, busy, no six feet distance, the carts are not sanitize. Who's the C.E.O of this where-house. Of all the Costco I've visited this is the worst, Costco. Food court crowded, no common sense people just follow the line, turns out to be wrong line, for pick up, or purchase, a mess. read more

The crabs there were 2 in each bag .. one was really delicious and the other one really not that so great. I was really really disappointed. Maybe I will try again read more

Today I went to this Costco that I have been going to for the few years I've been in college. I purchased 72 dollars worth of merchandise and accidentally forgot to scan a hat. The lady at the exit didn't even notice it and marked our receipt. As we were exiting, we were stopped by 5 men accusing us of stealing and trying to hide it. They took my gf and I into the office and threatened to call police FOR A FOURTEEN DOLLAR HAT THAT WE FORGOT TO PAY FOR. There were about 8-9 staff members in the office, 4 of them were speaking to us in an extremely unprofessional and demeaning way, laughing at our faces and making fun of our honest mistake. We tried to explain that this was a mistake and we were willing to pay, however, they kept interrupting us and accusing us of lying. We were so intimated and overwhelmed by the staff that I felt forced to sign a trespassing warning and now I am forever banned from any Costco premises. They took my membership card and when we asked whether we could get a refund for the remainder of the executive membership, they made a remark saying "no, we're going to steal that from you" and laughed. This is extremely disrespectful, inappropriate and unprofessional behavior from staff and even though we are the young college students, we acted more mature in this situation than the staff members. Extremely disappointed and insulted with this interaction and the way this situation was handled. If you are a young student, be cautious of the potential of being targeted when doing self-checkout, they target us and are very rude and disrespectful. read more

This Costco should be ashamed of their staff conduct. 2 weeks ago my partner and I had a very bad experience there, and the management made it worse. After we finished shopping we found our way to a cashier line which had only one person ahead of us. When it was our turn to unload the cart, another cashier named with a name tag as (Nelson) came from behind us and literally pushed the cart on my partner's body, and proceeded to say "this cart was here first" We're in shock and disbelief that he's clearly and physically pushing the cart at my partner and mumbling words that we couldn't understand. The person who accompanied the cart was explaining to us that she was inline and she had to go grab something else, while her daughter (the person a head of us) was getting her items checked. The person who committed the violence act walked away as my partner and I repeatedly told him "that he only needed to use his words, not his hand to push the cart on my partner". He chose to ignore us and walked away. After we paid, we went to the front desk asking to speak to a person and file a complaint. Then a person came and introduced himself as (Greg) and said that he's the manager. He apologized and offered us $25 gift card!!!!! How inconsiderate that was!! We explained to him that we don't need the money, and that we'd like to file an official complain about this person. We didn't want anyone to go through this unpleasant situation. Especially when the individual who attacked my partner was carrying on his job normally as if he didn't just attack a customer. Finally Greg claimed that he'll look into it and there's nothing more we can do, and he'd call my partner back to inform him of what's been done. After a few hours, we get a call from Greg saying that when they looked at the camera they couldn't see that the worker pushed the cart on my partner. And the only mistake committed was that he touched the cart without permission. And they'll train the worker to use his words in the future. My partner and I had our suspicions that it's a race issue. It was personal and directed towards my partner. Again, we had to wait and see what will come out of their "investigation" The follow up call was more disturbing than the act itself. It left us so confused. This is a warning to all people who go into that warehouse. Violence acts by workers will be committed and justified by the management. We shall never go back to this place again. SHAME ON YOU read more

I'm in line before it's even open, at 9:30 a.m. The line for the tire center is so long that they need to hire Temple Grandin to make it more humane! Finally I get to the front and ask to buy one tire. Note, YOU ARE NOT ALLOWED TO BUY A SINGLE TIRE, just a set of four. There, I just saved you 2 hours and your sanity. You're welcome. read more

Costco - The line!! - Wholesale Stores Near Me - Richmond, California