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Costco Optical

3.0 (2 reviews)

Services - Costco Optical

Eyewear fitting

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9 months ago

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2 years ago

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MyEyeDr

MyEyeDr

(24 reviews)

$$$

So, I woke up Thursday morning, put on my glasses, and noticed the arm was broken--just my luck…read moresince I was headed out of town and these are my only pair! I rushed over to My Eye Doctor as soon as they opened at 9 AM, hoping they could help. But honestly, the girl at the front desk barely looked at my glasses. She just told me they couldn't fix them and suggested a jewelry store down the road. No help or options offered at all! When I asked more questions, she mentioned that my glasses are no longer carried there and that my insurance benefits for the year were all used up. It felt pretty dismissive. I finally asked for my prescription, which she said is good until January 16, 2026. This is the second time I've had a lousy experience here, and it's definitely the last. I took my prescription and headed to Costco instead, where they really came through for me. I ended up getting two new pairs for a little over $400. Plus, the tech there even fixed my broken glasses to hold me over until my new ones arrive. All in all, my visit to My Eye Doctor was frustrating and left me feeling pretty unsupported. If you need eye care, I recommend looking elsewhere where they actually care about their customers!

So I am editing my previous review. I had an issue with the service on my first visit but will say…read moretruthfully and honestly that this office rectified my situation amazingly. Brian, the manager was extremely professional in his response to my issues. They re-did my glasses and didn't even charge me for the correction. I do highly recommend this location as they showed me that if an issue occurs, they will fix it expeditiously.

Costco Optical - opticians - Updated May 2026

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