I will not be returning to this location…read more Dr. Singer and the male tech were great, answered all my questions, and provided excellent care. However, the office manager alone with the front office staff and receptionist, Rebecca, were rude and cold. When I asked questions, they became flustered and seemed put off, as if I was inconveniencing them. I had to point out errors in my insurance benefits, which they didn't seem to want to address. They don't appear to prioritize customer needs and seem more focused on overcharging. The common thread in negative reviews is the location, and I think that's accurate.

I have used this practice for at least 15 years but today they cancelled my appointment when I was…read moreliterally three minutes past the ten-minute grace period because of traffic coming from my office. I called in advance to tell them about the traffic. I have been kept waiting much longer than ten minutes at this practice on numerous occasions. I will not be returning.

Extremely difficult to get in touch with. They never pick up the phone, you have to leave a…read morevoicemail or text with him and they only occasionally get back to you.

I'm new to the state and have been looking for a new optometrist. I'm so glad I found this place…read more The people are extremely friendly and helpful. I also love their Covid protocols- it felt very clean. It's appointment only to control the amount of people in the store. They also take your temperature and everyone has to keep their mask on. I also love their wide variety of glasses.

I wanted to update my glasses, and my son suggested that I go to Carolina Family vision in Holly…read moreSprings. I went and needed to make an appointment- a week later 4/21/27 i was examined and I was impressed with all the updated machines. I had to wait a few weeks for glasses to be made, which is not unusual. I then went in and tried them on, these were $900 bifocals with all the bells and whistles, but the long-distance view was blurry. I immediately told this to the woman helping me, but she said take them home and get used to them and if they don't get better, bring them back. After a week, I went back and they gave me another exam, and the results were different from the first. After waiting another week or so, I went back again. the new glasses were fine. However, upon leaving, they handed me the old prescription and did not give me the accurate prescription. All was fine until I wanted to get a pair of prescription sunglasses from Costco. I gave them the script from Carolina Vision and waited a week. These sunglasses were for a vacation planned for the beginning of September to see Ireland. Well, when I tried the new sunglasses on , they were blurry. The optometrist at Costco tested my regular glasses and discovered the the script the I was given was the wrong script. so now i have to go on my vacation without the benefit of great sunglasses . Bottom line - Carilina Family vision looks pretty on the outside, the salespeople are professional, but behind the scenes it is a clown show .

I have been coming here for my son for almost 4yrs and it has always been a good experience. The…read morefront desk girls know who we are, great us with so much love and really seem to care about their patients. The doctors are very kind, and have always steered us in the right direction for my son's eye care. They might be a little more pricey than other places, but I feel with the customer service and the experience we have had there makes it worth it!

I have not had my eyes checked since I had cataracts removed four years ago. The employees were…read morefriendly, efficient and professional. I was pleased with the technology used to check my eyes and vision. Highly recommend

My 9 year old son is non-verbal, autistic and this location is fantastic with handling his eye…read moreappointment! Crystal, the tech is so comforting and accommodating with my son, the nanny and mom! Her bright smile lights up the mood and experience! We got great photos of the eye and a pleasant and positive experience! Dr. Weyland was very friendly and had a personal touch with my son and put him at ease! Highly recommend this location!

I've been coming to Wake Family Eye Care for about 5 years, as referred by a family friend. I was…read moreblown away the very first visit. From the thoroughness of the tests/exam to the help in finding the perfect frames that fit my face it has been first rate. On my second visit, Dr Badwan noted an eye condition and prescribed special lenses (Neurolens) and they are correcting my issue over time. I will only trust this office & staff and above all, Dr. Badwan.

A bit on the pricey side but they do provide top notch service. Plus Dr. Keller Hopkins is an easy…read moregoing doctor and I thought he did a very thorough job during my eye exam.

It had been a few years since my last vision test, and with my new vision insurance finally active…read more(and, well, getting older), I figured it was time to get my eyes checked. I first called my old optometrist, but it turns out they don't take my new insurance. I could've paid out of pocket and submitted for reimbursement, but that would only get me $50 back on an $80 exam and since I'd only seen that doctor twice in seven years, I decided to go somewhere that actually accepted my plan. That led me to VisionWorks in Morrisville, a spot I pass almost every Sunday after my long run at Umstead, when I stop by Trader Joe's--small world. I booked my appointment online and received a call a few hours later, informing me that the doctor for that day would be seeing patients via telehealth. I wasn't entirely sure how that worked for an eye exam, but I said Sure, why not? Appointment Day I arrived, checked in, and met Tuesday, yes that's her real name. And fittingly, my appointment was on a Wednesday. She was awesome. Turns out she's been with VisionWorks for 24 years, which says a lot about the company and the work environment. After a short wait, Elle brought me back for the preliminary tests., machines, lenses, that little puff of air, the usual routine. About 10 minutes later, I was in the exam room. Then...bam...the doctor appeared on a big flat-screen TV. She introduced herself, reviewed all my eye images remotely (technology is wild), and had Elle run through the familiar "1 or 2? 2 or 1?" test using the refractor machine. Apparently, the doctor was adjusting it remotely. Ten minutes later, the exam was done. The doctor reviewed my results and confirmed that my eye health looked great--just a slight change in prescription. Wrap-Up Elle walked me back up front, Tuesday processed my $10 copay, and handed me my new prescription. She also broke down what my insurance covers versus out-of-pocket costs for new glasses. Overall: a great experience. Smooth, friendly, and efficient. Telehealth for an eye exam, who knew it could actually work so well?

Friendly and knowledgeable staff. I went in for a new eyeglass & contact prescription and within…read moreapproximately 20 minutes the process was completed. This is a no frills vision shop and with my insurance was $71 for both exams. The frames are thoughtfully organized but the selection is limited. For people that value there time and don't need upscale, I highly recommend for eye exam. Slightly more upscale than Walmart or Target vision.

Front desk staff and opticians are incompetent. They bragged about how they carefully inspect…read moreeyeglasses before dispensing to patient. Despite me providing my Silhouette frame and pattern, my glasses came back with wrong pattern, TWICE! Front staff acted like they were doing me a favor by not charging a fee for a referral to ophthalmologist for Lasik. Two things. If a professional tells me they're not charging me for something that's a common practice like referrals, are there hidden charges for services they aren't telling me about? Second, why do i need to provide my medical insurance? I was told in case I come in with a medical emergency and too upset to provide medical ins info, my card would be on file. If I had a severe eye injury and I was that distraught, I'd go to the ED, not their office. Definitely not returning.

Always professional service. Front reception staff as well as professional staff very friendly and…read morewelcoming.

Walked in; danced out!…read more A first timer when it comes to vision issues, I booked an appointment at this location as it is nearby to home and work. KISMET! I was very satisfied (nay happy!) with the service I received. I appreciated the effortless onboarding experience that could be done by filling out forms online. Arrived at my appointment slightly early and was attended to right away. The staff here are absolutely delightful, from reception, to the doctors, to the eye bar specialist. My interactions were bubbly and pleasant. Dr. Reynon carefully listened to my concerns during the exam and addressed all my questions expertly. I especially appreciated a concern he raised during my exam, and the team worked to get some of his findings to my oncologist for review. Baby's first glasses! As this was my first time getting glasses, I want to give a special shout-out to the kind woman who shepherded me through the whole process. I was told they would be ready in ten days, but they were ready after two! I can't recommend this place enough due to them getting me exactly what I needed. I cannot comment on pricing. I imagine I could have taken my prescription to Walmart for something less expensive, but why would I do that when this office is equipped with the right people delivering the right services and treating them right?

This clinic is very unfriendly to families. Parkside Eye Care has an unreasonable policy: only two…read morefamily members can be seen per day. If your household has three people needing eye exams, you'll have to make multiple trips -- very inconvenient and inconsiderate. Even worse, the front desk staff who answer the phone are extremely rude. They interrupt while you're speaking and have even hung up mid-conversation. Completely unprofessional. Not recommended -- especially if you're looking for a clinic that values your time and treats patients with basic courtesy.