THIS COMPLAINT HAS ABSOLUTELY NOTHING TO DO WITH THE LACEY COSTCO ITSELF (which I've always been 100% pleased with), BUT IT ADDRESSES THE EXTREMELY POOR SERVICE I RECEIVED FROM A FRONT END SUPERVISOR NAMED **JAKE**.
WHO AM I? Today is my birthday...I'm a 70 year old Grandmother and as often as possible I opt to use a store electric cart when shopping. You see, about 25 years ago traffic on I-5 became congested and came to a standstill. I had no option but to stop and wait until traffic picked up again. The driver behind me obviously wasn't paying attention because he rear ended me and totaled my cherished '76 Silverado pickup which I'd recently bought. At the time we were stationed at Fort Lewis where my husband, a Colonel, was the senior Army intelligence officer on base.
AS A RESULT OF BEING REAR ENDED I went through many months of PT, I was seen by both military and civilian specialists, I almost had surgery due to an impingement syndrome, I was under the care of a Chiropractor for almost a year along with massage therapy, and the end result is severe lower back pain, very painful knees, osteoarthritis, and many resulting limitations, such as being in substantial pain when standing even 5 minutes in line at a store, etc.
AS I SHOPPED I found some men's heavy duty flip-flops that I wanted to buy for my sons, but no 11's were in the front display boxes. Many boxes were behind the display boxes but it would have been extremely difficult for me to lift them all down and go through them all, and if I'd tried to do it I'd have paid for it in back pain for days to come.
I DROVE THE CART AROUND THE STORE TRYING TO FIND SOMEONE WHO COULD HELP ME but I simply didn't find anyone, so I headed for the front of the store. A store employee (who turned out to be JAKE, A FRONT END SUPERVISOR...newly employed) walked by and I said, 'Excuse me sir." I got no response and he kept on walking, so I repeated myself and this time I got his attention.
I ASKED, "Is there anyone around who can help me?" Then I explained about the flip-flops and how difficult it would be for me t search through the many boxes stacked behind the front display boxes. Jake turned around and stretched his neck, looking here and there, then he said he didn't see anyone around who could help me. Jake said, "The best thing you can do it go back and sort through all the boxes." Then he motioned to the area in the store where the shoes are.
I WAS SHOCKED that that was THE BEST HE COULD DO. There was a pause and silence on my part. Then I said to Jake, "Don't bother. I'll go and see about sorting through all the boxes." I think he knew I was really irked. Only then did he say he'd try to get someone, so he got on his phone and called to see if there was anyone who could help me.
TO BE HONEST, I headed back to the shoe department and was totally prepared to get EVERY BOX OF SHOES DOWN AND POTENTIALLY BLOCKADE THE ENTIRE SHOE AISLE!! I came upon an employee who, the moment he saw me, asked if he could help me with anything. I explained the situation and said what I'd really like to do is speak with management. That got things on the right track.
TO JAKE ~ The last time I was in your store I spent more than $800, which included a generator. I have been a regular, faithful customer of the Costco Lacey store for more than 17 years. I have bought all my dog and cat food at your store, and FYI, aside from always having 2 dogs and 4 cats, I have fostered dogs for the past 17 years, and the last 5 have been only elderly dogs. At one point, in addition to my pets I also had 5 foster dogs. I shudder to think of how much I've spent on pet food, cat litter, pet beds, cat condos, and other pet products! But YOU MANAGED TO MAKE ME FEEL LIKE I WASN'T WORTH YOUR TIME OR TROUBLE!!
TO BE PRECISE, I FELT LIKE YOU'D PROVERBIALLY LIFTED YOUR LEG ON ME! THANKS FOR NOT PUTTING YOURSELF OUT ONE IOTA!!
SUGGESTION: The guy who asked if he could help me, and who was so very friendly and cordial, should be given your job, Jake, and you should have the lessor job....while you try to learn how to treat customers because right now...YOU'RE LOUSY AT IT!! read more