This location......From the way the store is organized, to the mangers attitude and 2 lines open during peak shopping hours. All I can say is it's the worst costco I've ever been to. Food is on BOTH sides of the warehouse (super fun).. inventory laying all over the floors and in random places. At every other Costco I've ever been to, ive been asked if I wanted boxes and when saying yes, they would neatly place your items in a box for you and organize your cart while checking out. At this Costco, placing everything onto the conveyor belt as quickly as possible is YOUR responsibility and when you ask nicely for a box, they point to a giant bin of boxes by the bathrooms and say "help yourself" so.... no bags, no boxes, just throw everything on the belt and theyll toss everything back into your cart in any hap hazard way they feel like, hand you your receipt and say "bye ...good luck with your 80 items"...what a drag! When I asked a Manager about it, he seemed honestly confused as to why I would be bothering him about this. He pointed to the bin of boxes and repeated what the cashier said..."help yourself" then some gal approached me and told me how much I spend there regularly and invited me to a corporate account....no thanks, can you please box my stuff up for me... please so I can get into my car without trying to manage 80 items all separated in a cart, like every other Costco does? TX read more

Tire center sucks! I wish there was a separate business entry just for the tire center. The people there are more than rude, disinterested, lethargic. The last thing they want you to do is call and make an appointment. I tried calling this morning and rather than tell me when their next available date is, the guy just said we are booked up for the rest of the year. When I asked what their next available date was he put me on hold for so long that I hung up and decided to go to town fair tire. Not my first experience with them either read more

Parking can be crazy. You really need to be aware of your surroundings. Inside, usual Costco excellence. Be smart, get in and get out.

I stopped by for the usual and noticed a significant decline in overall cleaning process Costco previously had. No one cleaning gas pumps, no sani wipes to wipe down your own cart. This is not help the pandemic in any way but everyone has to wear a mask. Please inform the couple shopping in Woman's section; both without masks and walked right up next to me chatting, reaching over my arm to grab a shirt. read more

I love going to Costco. Good selections. Friendly staff. Very clean and organized. Good prices. Only thing I don't like about it is that it's a very very busy place. Always crowded. Finding a parking is a challenge. Unless you don't mind walking a mile to the door. Which I really don't mind. Best times to come here is when they first open for the day and about an hour hour and a half before closing time. read more

I was very dissapointed with the customer service at the Brookfield Costco. The self checkouts and the lines were horrendous yesterday when I was shopping. Dealing with Ted the manager at the self checkout he was condescending and rude. The customer service leaves a lot to be desired. I think I will be taking my business to BJs and Whole Foods. read more

Ah yes, this was the old go-to Costco when I lived in Fairfield county. Still operating like clockwork. They even recently added a cheap gas station... members only, of course. I have two good stories from this place. Once, I got swindled on a price. I was quoted a price of $120 on a car GPS (remember when those existed not on your smartphone?), and it rang up $150 at the register, a problem which the cashier would not budge on. I wrote a stern letter to the manager. He not only honored the price, he gave me an additional $50 off! Way to maintain customer loyalty, sir. And just the other day, I was a solid 35 cents short on a small purchase, and the cashier told me not to worry about it. Nice lady... they must pay well there. People make all the difference. And it turns out, when you actually pay people good wages (Welfare Queens at WalMart, are you listening?), they work faster/smarter/better, and create an enjoyable shopping experience. But ya know, saying something like that makes me a socialist pig, right? read more

Worst tire center experience ever! They don't honor appt times, some of the workers were rude, and they charged me for work not done right. It was a simple sensor install- took over 3 hours and still not done right! Staff seem stressed by constant phone calls and not enough help. Don't waste your time here. They're too busy to do anything right and the place is not run well. read more

They have my lotion here in a bigger size & cheaper than I've normally found it for!! That made me a very happy woman. Staff is pretty friendly, selection of other stuff isn't too bad & their gas price matches the BJ's up the road. They just need to keep some later hours on Saturdays like BJ's has. read more

Switched from BJ's. I am still trying to get used to it. I appreciate the low cost gas stations and the liquor store. My first Costco liquor store ever. But regarding the other Kirkland items, I am still on the shelf. Pros: After a year of being with Costco, I like that they have such a wide selection of USDA certified organic goods and non GMO products! Their lines are long, but the staff seem to be pretty quick and efficient in ringing up the goods. And the Kirkland products are quite good quality pertaining to the ones I have used, like the organic olive oil, the paper towels and their green organic juice which is very delicious and sweet even though it says no added sugars! I highly recommend them if you don't have a problem with diabetes as they are delicious! But they are quite sweet unlike other green juices from Suja which we previously used until we came across Kirkland and they were offering samples! read more

This review is for the liquor store. I was initially excited about Costco's Liquor Store but when I went in to check it out I wasn't that impressed. The selection is not great and I saw Blackstone Merlot for $9.99 which is what you can get it for at a regular liquor store. I saw Grey Goose, and Knob Creek and the prices were good. No flavored vodkas here just the basics and the beer selection is also limited. If you want the basics at the Costco discounted price it's not bad. If you want selection and a good price I like Stew's Liquor Store better. read more

Costco - Costco Liquor Store Open! - Wholesale Stores Near Me - Brookfield, Connecticut

Awesome prices and very friendly and helpful employees at Costco. It would be helpful if they had more workers at the snack bar. The lines are too long and the wait is also. None the less I perceive that they feel the pressure as the line grows. Still however they are friendly. Love the low gasoline prices ! Keep up the awesome attitudes! read more

I looooove Costco. This is a great place to buy for a big family or for small businesses for super low prices. They just opened up a gas station as well. Not to mention, their cafe is awesomesauce. read more

Costco Hearing Aids Today my husband purchased hearing aides at this Costco's Hearing Aid Center. We set an appointment for 12:30, they requested that we arrive 15 minutes early to join Costco and then he was scheduled to meet with Mike to learn about his need for the appropriate aids. After a lot of research on the cost we knew going in that the range of cost could be $1000-$3000 dollars. Luckily we have insurance that will cover 50% of the cost. We knew we had to lay out the full cost and then submit for reimbursement. Getting there took us 1.5 hours due to construction on the highway so we called and explained that we'd be 10-15 min late and they were very kind. Once we arrived we met Mike who truly knows his job. #1 They do not work on commission like many other hearing aid sales, so there was no incentive for Mike to over sell. #2 we arrived with the Drs hearing test results so no hearing test was necessary (the tests are free here). #3 The aid Mike selected was the best fit for the hubbies needs, and the full cost for two aids was $1699.00. #4 These aids are top of the line and normally cost $5-6K at other aid sales centers. #6 Mike explained all aspects of the process and use of the aids and what to expect. #7 Normally they fit you with a pair, then they order them and you return in 10 days for fitting and pick up. Mike was kind enough to do the entire set up, programming them and fitting at this visit to save us time & travel. #8 He didn't pressure us to buy anything and made the process painless and informative and positive. #9 No one wants to need or wear hearing aids so Mikes positive approach was perfect and empathetic and was great for my spouse. My spouse was very happy with his improved hearing. #10 Thank you Costco for offering this reasonable service. Best of all they can be returned for full refund for 180 days, repairs and service are free, batteries were cheap, price was excellent and service was impeccable! read more

Would like to see two more (5 total) employees working at Optical specifically one weekends. Line was 15 people long. Good problem to have I guess. read more

So far my car didn't stall so that means the Gas Works I highly recommend it especially if you're looking for cheaper gas

Great place but the layout is weird. Parking lot usually sucks. Employees are great. It's the privileged people that shot here that suck.

Very disappointed with the Costco Tire Center in Brookfield CT. I have been a loyal Costco tire center customer for probably 20 years. My last 2 visits to Costco Tire Center in Brookfield CT were very disappointing. I expect long wait times but they just keep getting longer then the staff is rude and at times combative. Tonight I went in with a flat tire that I purchased from Costco Tire Center in Brookfield CT and asked them to evaluate the tire. I was told that replacement would be full price. I told them that I purchased it from this store and the representative, Chris, said in a rude and combatitive voice 'How I am supposed to know that?' I took it in stride and and asked 'How much credit can I get for the tire?' He continued with an attitude and said 'Maybe there is 15% of credit.' I asked 'How much would the tire cost with the credit?' He then proceeded to give attitude and I decided to leave because a 15% credit is not worth the attitude and lack of customer respect that I was given. I took my tire and left. I will be going to Town Fair Tire down the street tomorrow. They know how to treat customers. I will be staying away from Costco Tire Center in Brookfield CT from now on, no matter what their deals may be. Mutual respect is a perquisite for me read more

I apologize in advance for the low rating, because this is not based on this Costco location specifically, which has always been fine, but on the Cellphone stand that they contract out to a company called Wireless Advocates. Back in November My family switched 4 lines to T-Mobile and upgraded a 5th to take advantage of the Black Friday deals. We were there the week before Black Friday when the deals officially started. It took a total of 4 hours including 1.5 hours of waiting. There was only one representative working there and they were clearly understaffed considering it was the busiest time of the year. Also, they don't really service T-Mobile from that stand, but he said he could order the phone through their website and get all of the promos still. Part of the reason it took so long was that their T-Mobile portal kept getting an error when we attempted to order the one upgrade and he ended up calling T-Mobile support directly to order the phone. We left the store with 4 T-Mobile phones, a 5th on order, a promise of $500 of Costco card rebate in the mail in 12-14 (the primary reason we made the switch at Costco vs at T-Mobile), and no paperwork for this transaction whatsoever. A few days since we never got any paperwork, I happened to be at the Waterbury Costco decided to ask the representative at the wireless stand about it, which had a properly staffed booth and we were helped right away. He said that it was very odd that we did not get a receipt and called the Brookfield location and regional manager. Supposedly after a few calls with the regional guy the order was put in the system. 12-14 weeks later. Nothing. In mid March, I tried calling the Brookfield Costco and was repeatedly transfered to a dial tone because they don't have call waiting. I would have gone in myself to talk to them, but this was the first week of Coronavirus toilet paper fever and Costco was not somewhere you would want to be. I called the Wireless Advocates corporate helpline and they had no record that we had been there or that we should be receiving the rebates, and indicated that there was nothing they could do unless the Costco stand put in a ticket. Now any decent company would have been able to contact the stand directly and worked the problem out internally, but for some reason I was required to do all of their legwork. Eventually I got ahold of the regional manager, who's number I had saved from before, and he got the guy from the Brookfield stand to look back. They put in a ticket and told us it would be expedited. A couple weeks later the 4 lines eligible for rebates received a text saying that a $75 rebate, out of the $125, would be sent out May 7th with no comment about the extra $50. After an email back and forth with the manager again, it turns out they broke up the rebates and we would have to wait another 12-14 weeks for the second rebate. As of today May 18th, we have not received the first rebate so I called the Wireless Advocates corporate help line again and atleast this time they had us in the system! But the first rebate had not been sent out and all she could do is send in a ticket to billing to figure out why. We will see if we ever get that Costco rebate, which would really be helpful especially now Basically, the wireless booth at this Costco location is disgraceful and their parents company is not great either and all of it should reflect poorly on Costco since they allow them to conduct business within their facility. I hope when the Wireless Advocates contract is up they consider looking elsewhere for contracting out Costco Wireless. read more

I'd give three stars over shortcomings, but the strengths would need an extra star above 5 stars, so I'll settle with 4 stars. Parking--terrible. Crowded, aggressive, unilateral (lot is one only one side of the store) and if you walk your cart back down the wrong aisle, there are no curb breaks to cross over to the right aisle. Costco, known for terrible driving behavior, this is easily double in badness. Snack bar--ok. Pepsi fountains-eeww. Tables are always dirty. Customers take their carts "onto the paint" and make crowded conditions even more tedious while violating the health code and protocols. Too little space, too few tables. Food is fine, line gets long, but it's Costco. Service is strong, kitchen/food prep management is A+. CARTs-always full of sample cups and box remnants. In this Greater Danbury market, local customers are slobs despite all the garbage cans and staff doesn't make any effort to improve the experience. The entrance of the store is often litter with stuff members toss out of the carts as they take them in, but cant be bothered to toss them in a can. Bottle/Can return, machines are always full or broken and crowded. No wipes any more for clean filthy hands. Often machines are reluctant to take Kirkland products back, keep trying, they usually relent. Selection, store is small, so where you'd get 5 choices in an average store, Danbury has about 3. Meat is great. Pharmacy is so-so. OTC meds are good. Electronics are great quality and value. Seasonal choices are always perfect for the region, except for the constant offer of surf boards? Books are a mess, slobs, DVDs/music are great values and top names. Produce is usually very good, but beware, bulk berries have very short shelf lives. Optical and photo areas do great work. Gas and package store are well run and priced right. Clothing areas are disasters despite constant staff efforts to tidy up, same slobs as the samplers apparently don't know how to fold or stack the way they found things. Always sad to see "that pig" that takes out a dress shirt, tries it on, take it off, drops it on the floor, picks up a new packaged shirt identical to the one he tried and walks off. Slobs. Membership dues are on the high side, but there is great value and the Executive Membership easily pays for itself and still rebates money back. Store is old, has lots of support columns which makes traffic flow inside terrible, so stay away on Saturdays and right after lunch on Sundays. It's the best store in the area, but limited by an old building, bad parking and filthy, thoughtless members. But, while the Waterbury store is much better, the Brookfield staff, cashiers work hard to move you along. And avoiding I-84 and a hit-or-miss round trip traffic helps make it a reasonable experience and great value. Any problems, the refund/exchange always goes smoothly and politely. read more

I can't say enough good things about Costco. The prices are good, the selection is terrific, and the savings the best. What we save in the Optical department alone more than covers our membership. And their management did something so above and beyond the call for us when my brother passed away--it was unbelievable. I will be a Costco member for life. read more

This review is only for their liquor store, which is terrible. The selection is scant and the prices are the same as nearby liquor stores so one visit was enough - no more. Don't waste your time with their poor selection and prices. read more

this is the worst COSTCO. the parking is impossible! the store is terrible.. to small for the amount of clients. The place is not clean,checkout is terrible. We started going to this COSTCO 27 years ago...it was great... the people were very New England nice. Now it's a third world location. We now go to BJ"S down the road read more

Average I.Q. of management is about 60. The higher up they go, the lower the score.

I love Costco. I love their free samples. I love how they have a huge variety. But if you want to go shopping for clothing only, don't shop there. It's a very limited selection of clothing. Unless you want a whole bunch of socks, then it's a good deal. But their samples is definitely my favorite. Their food cafeteria area could use some updating, as to more healthy options. I am always hungry, but not hungry enough to finish a (possibly 500+ calories) pizza, sandwich, or chicken bake. read more

Let me begin first and foremost with saying the hot dog cart is awesome! The design of the building is wide open, and the wind whips through there like a tornado. The slope of the huge rock retaining wall is questionably in "code". I have a sneaking suspicion that Ken Keller or Bonnie Smith had to grease a few palms on the Zoning Board to get this obvious danger approved. The far side of the parking lot has its fair share of abandoned boulders and piles of mulch, carelessly dumped for the taking. There may even be a street sweeper attachment in the far corner as well. I do like the fact that Hannoush Rugs is on the total opposite side of the lot, as to not confuse patrons of which shopping center they are entering. read more

This Costco is great. It is clean and has a great selection of meat, produce, cheese, and snacks. The sheet cake is the best deal at Costco. This location also has a gas station and liqueur store with great gas and liqueur prices. The store gets pretty packed on the weekends, but it isn't too bad. I only wish that they had more gluten free options. read more

The prices are good. But it was 5 on a Saturday and the staff was drilling on one of the shelves. It was loud and my son with Autism was upset by the noise. The staff was making jokes about making the noise and we had to leave that area to make him comfortable again. Before we left he was hungry. At the food area there was only one person who took the order , the money and filled the order. No gloves or hand washing, just a hair net. They have some improvements in safe food handling read more

The optical dept is so bad !! They never ever answer their phone. Always have to drive down there to order contacts. Going elsewhere

Had a great experience at the Costco tire center. Dorian helped us inside and was terrific. We only had to wait an hour while we shopped as Chris was able to repair our flat tire, which was much much better than having to replace all 4 of our tires, as one was discontinued and we didn't originally get it put on at Costco. If we had and it had been discontinued, we were told Costco would have replaced them all at their cost. Luckily, thanks to the honesty of these guys, we were able to leave with a $10 expense and not a $1200 one. I will only go to Costco for my tires from now on. read more

Clean , huge , and great prices. Today? For example, filled my tank for 70 cents below cost of service in Ridgefield - 12 dollar savings with just a single trip. Picked up some great cheeses and filet mignon. Picked up prescription glasses for 50 percent less than the crappie chains in the mall and got great sercice from Denes the manager. Costco is a fabulous company. I wish the board could also run this state and the country. read more

Go to Costco with a firm plan in mind of what you need to buy and try not to deviate. Investigate larger purchases thoroughly, do not go in making impulse purchases. Be very careful when purchasing technology and GET extended warranties. Weekday mornings are the best times to go here. The parking lot can be rather dangerous as the average purchaser here is geriatric. I've seen multiple accidents in this lot. An informed and focused customer is by far the best customer at Costco. read more

There's a lot that went into this review. First, I love Costco. They have great deals on more than just food and I have visited my fair share of Costco's, so in terms of selection and layout I like this Costco. They had ample selection of things and for some reason I felt like that had more variety. Bonus, this Costco sells wine and liquor. Not a huge selection but it knocks out the basics like red, white, some beer and liquor. I highly recommend the vodka, goes down smooth and at $11.99 can you really go wrong? So what's my complaint? The parking and register area. It seriously took us 35 minutes to find parking. If that weren't bad enough, the parking lot gets insane. It's not set up well so it's just a mess of people trying to drive through each other, literally. Also, I couldn't figure out why only 3 cashiers were open on a Saturday? The lines were so long and so unorganized. Two small but also very big complaints. Makes the shopping experience a little nerve wracking. read more

im not sure why costco has 4 stars, i gave em 5. they have organic, great small appliances, its clean, with helpful staff (who look happy working there) and the lines at their busiest hour Ive seen (Saturdays midday?) were still quite reasonable. read more

Everything in my house is from Costco! From food, to clothes, to chairs, to shoes, to books, to medicine, to glasses, to beer!

I love Costco. Not just this one, but all of them. I think it's a great store, run extremely well, and the prices on many items can't be beat. There are some things that are not bargains, but you just have to price shop a bit. Plus the quality of their Kirkland brand stuff is generally amazing. I bought a set of stainless steel pots and pans there a couple of years ago that are still so much higher quality than anything I can find any of the expensive stores at the mall. Also, I got a great bicycle there. I was going to buy one at the local bike shop because they're really nice people, but I couldn't resist the price and quality at Costco. The bike was about $125 and it's great. No complaints. read more

We're lucky to have Costco in Brookfield. Mike Gravius, Brian Warren, and all the staff work hard and are very friendly. Highly recommend!

What can I say...it's Costco!! Liquor store is a separate store outside of main building, go there last or stash your loot in your car because you can't bring it into the main store. read more

couldnt find the bathroom and an unruly kid yelled at me every time i went to the bakery section, traumatized and will never go back

I think that the improvements at the Brookfield store (GAS, LIQUEUR, and LARGER STORE) are great. Prices are a bit higher that some local stores though. read more