I have always gone to BJ's for tires but my most recent visit was not as good as in the past. Ordering tires and setting up an appointment on line using their app is very easy. Plug in the car info, choose the tire brand you want and then set up your appointment. I went to BJ's at my scheduled day and time. When you walk in there is only one person to greet you, answer the phone & install tires. This is a real joke how to service your customers. It was no fault of the one person there but BJ's management should at least assign another person to greet customers and answer phones. I had to wait and wait to be greeted. 2 hours later tires were on and off I went. I saw 2 people walk in who wanted to buy tires but walked out since no one could help them since he was busy changing tires. BJ's is convenient, but not for tires. read more

I'm a long time Costco customer but with just two of us at home, sometimes the giant packages they sell there aren't a great fit for us. One of our friends recommended looking at BJs and we went there and had a great experience. Opening the account was painless and we immediately saw a lot of deals that would help us recoup our membership fee in no time. Additionally, there were a lot of food-related options that were more usable for us and that was nice. Additionally, the cleaning supplies were a really amazing deal. I would also say that the staff we encountered were really nice and helpful. At least three different people asked how we were and if we needed assistance while we were walking around. It's nice having BJs as an option. read more

BJ's Wholesale Club - Wholesale Stores Near Me - Brookfield, Connecticut

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Check out was frustrating. There was one cashier, who appeared to be finishing his last customer. His light was off. I was directed to self-checkout. Annoyingly, after each item I scanned, the machine told me to move it to the tray. Then, I got to the case of cat food, which I put on the tray and machine told me not to. Well, at that point, I still had stuff in the cart that wasn't scanned. I had more than $100 on my card to apply to the sale, which meant wait and show ID. Nobody was around and I motioned to the desk for help. I reloaded my cart and then sat down on the tray and played with my phone. After a couple of minutes somebody came by. I recounted my difficulties thus far. The associate told me that the one cashier was open, but the light was dim. She said that I should have used the scan gun for the cat food. Of course I still would have had some items in the cart that weren't rung up yet. Overall, they need to take a better look at their processes. read more

Not sure why this place is so low. They are organized and clean. Things are organized In a good flow.

Actual mold on the fruit visible from outside the package, that I purchased as a curbside pickup! The number of times I receive rotten food from BJ's and don't report is crazy. I place an order online for the convenience of not having to enter the store. Then I get spoiled produce (I would say every other trip) and now I have to go back and return within their specified time frame? Rotten food? I don't know why I continue to shop here. I don't get rotten food from Costco!! read more

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Done. Another trip to the exit, with unscanned items on the receipt. Bad enough, they have one cashier, at best, most days. Missed item. Again. Gate guard was unhelpful, finally reflected I had to go back inside to have them correct the receipt. Office staff, double scanned a paid item, leaving the fourth item still unpaid. Few employees, poorly trained, uncooperative approach to customers. Close this location. Yorktown and Waterbury are a pleasure to deal with, worth the drive from now on. This job isn't hard, why make it difficult for what few customers remain? read more

It is absolutely unsafe to have the woman who is "managing" the gas station stand near multiple gas pumps and a massive propane tank and smoke. We pulled up to get gas and she was standing on the other side of the parking lot smoking a cigarette I was paying cash so she had to walk back to her station so she could take the money. She wasn't friendly at all. When I said hello she grunted at me and said nothing when I said thank you. Do yourself a favor and get gas when she isn't working, you'll feel a lot safer. read more

TERRIBLE! Treat customers like criminals. I've been shopping at BJ's for 25 years. Lately, there has been a lot of turnover and that reads like they must be a bad employer. Tried to redeem my rewards from the BJ's credit card today. They refused to redeem them until I showed ID. I had used the BJ's app to scan my membership card which I have done many times. I left my wallet in the car. Their own app wasn't good enough, today. I had to go all the way back to my car and get my wallet. When I returned with my ID, all they do is defend a policy change never publicized or notified the customer. The impression I get is they believe I'm a scammer! What?! This is what I get for being a long time customer and BJ's credit card holder. read more

How can a wholesale store have on their shelves old moldy bread. Then you go to return it and she was very unfriendly. Not one apology. read more

BJ's Wholesale Club - How can a wholesale store have on their shelves old moldy bread. - Wholesale Stores Near Me - Brookfield, Connecticut

Not only does the York, Pennsylvania have stock problems, especially advertised, but their Capitol One Credit Card refuses to dispute valid disputes. Twice in about a year in a half did I have to file a complaint to Consumer Protection Division and even though Capitol One then took of the charges, they actually had the nerve to Federal Express me a letter calling me a lier. Not renewing my membership in a month. Probably going to Costco read more

I had to quit there not only because of the fact that they held me back from a transfer, The deli had blood everywhere with meat everywhere. Uncleaned for a whole day I was told and I came in and had to clean everything. Also I worked 3 weeks and still no paycheck. Can anyone explain why? Should I make a police report? Have that in writing! I drove 2 hours there and two hours home and still no direct deposit! You gotta be kidding. Who would want to work with them. read more

If there was a 0 star option, it would be that or even lower. Customer service sucked there, all employees trying to help us with getting a tv were completely disrespectful, and no help at all. Proceeded to talk back to my boyfriend and I, super rude. Then we got the tv, and they said they don't have a box... we are moving into our home with no box to this tv so if it breaks thats all on them. super disappointed, i will never be going back. read more

I really feel bad about this review as the person who did our rotation is pleasant un like the other one that just does not want to be here. However this is not about them. We have been waiting for 20 plus minutes and this poor kid has been rotating our tires, answering the calls, helping customers with tire questions, then refilling propane tanks. The line froze and now he has to stop every few min to come in and let everyone know to come back. In the interim the customer service desk inside the store could take care of of the propane so your team in the tire department avoid stopping every few min and making a mistake. I m all for multitasking but every time we are here I want to help them answer the phone or something. The job is not horrible it's the amount of unnecessary steps, and call and extra tasks you are expecting from your employees that is concerning. Get them a ear piece to answer the phone in the shop. An extra computer back there that they can use with out having to take 30 steps each way after they stop doing what should be a priority. You pay someone to check receipts at the door why can't you pay someone to take care of the desk and the propane tanks. You are not going to break the bank and your team might be engaged. read more

This is one of the better ones, sadly no one is ever here, I am not sure How they stay in business. The parking lot is empty and store has not Many people. They have good deals, a auto mechanic shop, a liquor store and a gas station. Also they have really great deals. I will be back, for More deals this place is great and the people are so friendly. I just wish the to go food shop was open in the front and they had churros or pizza, seems they are often closed. read more

BJ's Wholesale Club - Wholesale Stores Near Me - Brookfield, Connecticut

Im giving these guys a two star rating because my cashier Alexa was very nice and treated me well so did one of the associates upfront. Very rarely do I see a cashier be so considerate while packing the cart. They are understaffed and don't seem very organized due to the lack of communication everyone seems to have in this establishment. There was much frustration when going to check out. BJs used to be better and a lot less pushy but it now seems stressful to even enter the building, my number one complaint is the credit card. If I tell you no I do not want the credit card that means no. I understand there is probably a quota of some sort but you can't force people to get some thing they don't want and this BJs needs to understand that. Still have the best rotisserie chickens, and pumpkin rolls though! read more

We have had very good luck with BJ's. I am not sure why the reviews here are so negative. It may be that only people who have bad experiences need to vent. I buy my organic milk, eggs, rotisserie chicken, and veggies here. The gas station is always busy but it goes quickly. I had a Costco membership , but I don't like the parking. The bakery is better at Costco , but I am just as happy because I don't need the added calories to my diet. Stop and shop has the best tasting frosting and I don't need to pay them to shop there. I also can get parking. Costco is always packed and the parking stinks. The hours are also not for a consumer. read more

I was in B.J.'s today on line for 20 minutes because they only had one elderly woman cashier who couldn't even lift some of the products. The line had 5 or 6 people with full carts. The manager kept looking over at the line but didn't do anything about it. Very disappointing. read more

It's okay. I think you get better value and customer service for around the same price at Costco. Kind of just sad and weird in there, hardly any associates, most checkouts are done in self check out lanes, most of the produce I've purchased here hasn't been the best either, but it'll get the job done if you're gonna use it that day. I did get a membership gifted to me but will not be renewing once it is up at the end of this month and will be going back to Costco, as I only made probably 4 trips here the whole year and while I don't have anything horrible to say, nothing great either. read more

I finally checked out their tiny liquor store Very limited selection Not impressive In the main store I could not find apple cider vinegar Maybe I didn't look hard enough There's not many people around to help read more

This was a nice convenient stop. We were done with a few hours of shopping and were headed to an early dinner with my family. My brother noticed that I needed air in my tires and I followed him to BJ's. First of all, it's just a breath of fresh air that you don't have to pay for air! Every single gas station by me charges you 25 cents for air which is ridiculous, also considering the fact that if you need to fill all your tires, you'll likely be paying more because the air just doesn't stay on long enough. The equipment was easy to use and we were in and out in no time. read more

If you've read my other posts about BJ's you might have noticed that I'm a huge fan of BJ's. they give you coupons plus take manufactures coupons which in my opinion is awesome. This is a brand new location and they are in the process of building a a gas station in their parking lot. How awesome is that. (I wish all the BJ's had gas stations) They have great free samples (if you're hungry, come here and you will leave full!) I tried their blueberry muffins - delicious. To all the mommies and daddies who don't normally shop here for baby items, I think they are the best place to buy diapers and baby food because buying in bulk with a coupon can be cheaper than supermarket prices. read more

Compared to other BJ's locations I've been to, this ones a little smaller but is easier to navigate. Apparently they close earlier on Sundays (as I discovered when trying to check-in on Sunday evening) but I had no problem making my purchase, looking around or anything of that nature. They also have a gas station attached to this one & the price is cheaper than I've seen in this area so it might be worth the membership cost even if you're just going for that. Oh, and I like that this one is clean unlike the closest BJ's where I used to live that was tiny, messy and a pedestrian nightmare to get into. read more

I like to shop in BJs for several reasons. Aisles are marked to finding products is simplified. They have about 8 self-checkout stations, expediting checkout. They stock many of the products I often buy and have online coupons. I find it relaxing to shop at BJs, shoppers aren't banging into you and cutting you off in the aisles. On top of all these great features, their associates are pleasant. What's not to like? read more

I'll give this place a two because there trying. If you've ever been to BJs on federal road in Brookfield CT you learn one thing real fast, they don't have a lot of employees and when they do it's seasonal. I went in to renew my membership because since I'm military I have to go to customer service. Well. Walking and saw the line for customer service on Sunday, Feb 6th. One lady working her butt off behind the counter with a long line of 8-10 people waiting for help. She had one couple at the desk for 15 minutes, no one came to help expect a another employee who had no idea what she was doing. Not that she was mean or bad but you could tell she had never done customer service as I'm standing there I see other employees just walk by see the line and do nothing. Needless to say I walked out without renewing my membership. I'll probably go back and renew but only because they have a couple things Costco doesn't. Also, BJs, can you fix your gas pump handles? Why do I have to hold the handle down to pump gas versus the little lever to hold it? Still getting my money. Just saying if anyone from BJs is monitoring. read more

I am extremely disappointed with my product from Bjs, and also the customer service I have (not) received after making a complaint. I bought a special order cake from their bakery and the product they gave me was horrendous. The cake was suppose to be a 2 tier "ombre" cake going from pink to purple. The cake looked awful and I was stuck buying this cake because st 930 am on a Sunday the day of an event what choice do you have. (I had to spend money to fix this cake from looking like a mess) I since have contacted the bjs customer service and was told a senior manager would contact me in 3 days. In which I have NEVER heard back. The reason I am giving a 2 star rating instead of a 1 is the cake(althouh awful) was ready at the stated time and tasted good. read more

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So a few times my wife and I have stopped in the tire service garage of BJ's. First off there supposed open at 9 AM these guys don't get there until 930 if you're lucky and then they have nothing but an attitude as And if all I had to come to work today so yeah they're pretty poor over there read more

Don't waste your time going to this tire center at BJ's. They're incredibly rude and roll their eyes at you if you don't have an appointment. Just left their and no one is in the place and they turned me down for a simple tire rotation. read more

Been going here for 3 years. I love it for my bulk shopping. Deli and bakery employees are kind and friendly. Every time I do self checkout an employee helps organize my stuff at the end or put it in a cart for me. read more

I really don't like posting such negative reviews but I have to for just this ONE location--Brookfield, CT. I have been to BJs and I like them (although my allegiance is so to COSTCO--you are not worthy!!!) My last experience here so deters me from joining altogether, even with the claim of full reimbursement if unsatisfied. I got to this store at 5:40 pm, on a Tuesday Fall night, really in the midst of rush hour traffic, when everyone hits the stores after work to do their shopping. I was confident that I would be in and out as the parking lot had many vacant spaces. I needed to refill my propane tank, and it was no bargain at $15.99 considering up the block it was offered at $16.99 with IMMEDIATE service (i'll explain) I walked into the tire center since that is where they do propane refills and I waited for about 6 minutes and not one person came to the counter--I opened the door where the auto mechanic was ferociously working on a car and I asked him if there was anyone doing the propane and very politely, he stated "I'm only one here so I'll be with you as soon as I can" He was most respectful but clearly he was busy. I waited a few more minutes and I was quite in a hurry as I had to be at my final destination by 6:45. I finally asked him if I could leave the tank and run into the store to pick up 3 items and he said no problem and that I could pay for the refill in the store when I was checking out--about 11 minutes wasted right there (yes, I am patient, even when there is no elevator music/muzak playing). So into the store I went to pick up my items and pay for my discounted (????) propane....first stop is at the DELI--Very nice lady working the counter BUT she is maniacally swamped....she too is ALONE!!! After about 10 minutes, she is able to get to me and I asked her if it was only her today and she said that her co-worker was on break and that it is solely her for now...she served me ever so politely and as I was leaving, there were about 5 other eager customers waiting patiently to place their order with a look of exasperation. I then go to check out my big bag of ice (which I had to trade in because of wait on the deli line), almond milk, cold cuts and there in only ONE CASHIER checking people out and 4 self-check outs were open but 3/4 are blinking as they need assistance (discovering that this is truly a place for only ONE). I opt for the selfie since the line is shorter and I was smart enough to wait on the non-blinking line given my rush. I scan all of my products and I now need to locate the the key for my propane tank on register keypad and I can't. The lady coming to clear off the other three registers' issues walks by me and I ask her about inputting my Propane refill and she says; "Oh,, that can't be down here--you need to get on line and work with a cashier--you'll have to wait over there" By that point, I am all scanned, ready to pay and that live Cashier has a line with 4 people on it with flowing over-the-top carts. It is now 6:22 and I have to now guise myself as Danika Patrick to be home by 6:45.!!! I was absolutely disgusted...lastly, gas price there was $3.19--competitors, right up the block at about 1/3 of a mile was $3.09--but why???? Tell me whhyyyyayayaya as Annie Lennox so graciously sang. Needless to say, I left the store furious and in a bit of a huff--how they manage to staff a store at night with minimal personnel is beyond me! This store cannot handle crowds and I have watched people leave it, empty-handed because they do not want to wait on line for their 3 items. I really do love this store but the way it is being managed/operated does not promise for a fruitful or successful business especially with the upcoming holidays. I did go to Costco right before this pitiful stop and COSTCO was packed--I managed to get parking, shop and fill my cart up to the brim, pick up my prescription, go to the water closet and Gas up cheaper and in less time than I did picking up my 3 puny items at BJs. I am sorry to say that I will not renew my BJs membership and am happy that this is solely a FALL 2014 TRIAL membership as my sticker so glaringly states in fluorescent orange. COSTCO, make way cuz, here I come....also LOVE the free cookbook they give on Black Friday weekend!! read more

Love BJs - great alternative to Costco - always stocked - more variety and lots of organic items - definitely appreciate fact that it's less crowded - only think I go to Costco for is fish and one or two other brands read more

they do not have the selection of Costco but they have a great deli counter that is affordable. I have been satisfied with my purchases.

I would have to agrew with other people thag there arent as many products here than other club stores. I do however like the setting in the store. There is alot of space to move around and the carts are huge. the cafe has unos pizza which is ok. The gas station always has good prices and their employees have been nice to me. read more

Optical department is exceptional. Doctor was informative and explained what he was doing step by step. Prices are very reasonable. Would recommend this store to all my friends and family. So glad I decided to try BJ's for my glasses. Thank you. read more

i bought a $600 futon from bjs it is the most uncomfortable futon i have ever been on. i tried to return it they denied it so now im stuck with this doofy uncomfortable futon . do not recommend buying any type of futon there . read more

Bj's wholesale club is great! It is our primary store for paper goods and other grocery items. Love their rotisserie chicken! Prices are great and very convenient for me and my husband as I am a disabled veteran and we are both cancer patients. They are very friendly and have easy self checkout! They take all manner of payment! In our personal opinions BJ's is a lot better than Costco for ease of shopping. read more

As our membership was coming up for renewal, my last experience at BJ's made the decision NOT to renew SO much easier. I went to BJs yesterday evening at 5:45. We planned to return our bottles and do some shopping. We visited the bottle return, and as luck would have it about 20 bottles in the machine needed to be serviced, so my boyfriend went in to the front desk to let someone know. They said they would page someone and to go back outside and wait. About 10 minutes passed and I heard the store re-page someone, so we continued to wait, a little peeved, but could at least hear the concern being addressed. About 20 minutes later, my boyfriend went back into the service desk and was told they will page someone again but if no one comes to just count up the bottles and bring them in the store. After about 10 minutes we decided to count the bottles up just to get the rest of our evening started, and after counting 233 bottles by hand in the cold went back into the store with our cart of loose bottles and stood in line at customer service, where only one person was working with a line full of people.... Once it was our turn to go up the lady came around and seemed annoyed to have to deal with our bottle issue. She handed us a bag and then proceeded to argue with us that a specific brand of bottle we had would not be accepted there, even though they clearly sold them. I told her that that type of bottle had gone through the machine already and if they would simply have fixed the machine we would've been happy to return them in the normal fashion. She then called management, and the woman who came up very rudely said to just accept them to get us out of the store.... We tried to explain that they went through the machine and she simply dismissed us by saying well no one is around to fix that... So we then were told we had to RECOUNT the 233 bottles again... not sure why we had to count them the first time just to recount them again. We were told only one of us could count at a time because she had to double check our counting and couldn't keep up if both of us were counting and bagging the bottles. We were then told we had to go back to the back of the line and once she took care of everyone else she would give us our bottle money... Now while many people may not go to BJ's to return bottles, clearly enough people do so that the bottle machines were full. I always purchase our water there and they are the only store that accepts their bottles back, so I didn't have a choice.... Needless to say I will NOT be renewing our membership and did not buy a single item there last night... I went straight up the road to Costco and bought what I needed, without a hassle, and got to visit the food court because they were actually still open, unlike BJ's.... All in all awful experience, I liked BJ's for the self-checkout efficiency, but the terrible customer service is not worth it for me. read more

I am taking the time to write this review as I am waiting for the store to open which is now 30 minutes late.This is one of the worst managed Bj's I have been to. Very inconsistent and mediocre inventory at best both pre and post Covid_19. It is like the staff doesn't care. Go to Costco instead. read more

I love their gas station prices and do go there, but the store does not carry anything I want or use. I've made purchases just because I'm there, but haven't been satisfied with the quality. Their liquor store is terrible with a poor selection and the prices did not seem better than in local liquor stores. To sum it up, the only service I use is their gas station and they get four stars. read more

This is one of the newest BJ's in the USA right now as it opened last month. Because they have come to town, food prices have dropped drastically in the area. Across the street at Shoprite Red Holland Peppers used to be $4.99, now they are $1.49. Milk was $4.09 now it is $3.79. Everything is on fire sale in the store - and that is only to match the prices at Bj's, not beat them. If nothing else, the introdction of a discounter to this area has lowered the cost of groceries for the time being - even if you have to buy more in bulk. It is an exchange I will gladly make any day to save money over the long haul. read more

The food court closes way to early!!!! It should close when the STORE CLOSES! Not 1.5 hour before