I have used this service for 4 1/2 years. Always have done an outstanding job for me…read more They come every two weeks and are always on time. Very polite team of cleaners.

I've been considering not posting this, however I can't let this happen to anyone else…read more In short: I had to start the process of filing a theft of service claim and build a case against them through APD in order for them to come back and do the job I had ALREADY paid them for. The details are as follows: Thursday November 8th, 2018 I began having issues with this company. This house was completely empty as we had not moved in yet. We're moving from Pflugerville on the 15th. I'm OCD, so I decided to hire them to come in and take care of the cleaning. They showed up the first appointment day (11/8/18) and did not clean the house. I stood outside for the hour and 48 minutes that they were inside. Figured since they were 'professional' cleaners that I did not have to micromanage them. Unfortunately, that was not the case. I should have just done it all myself!!! I walked inside with only my socks on thinking it was cleaned and found everything to be exactly in the same condition it was before they arrived - Dirty! Photos included I called them to get them back out there and requested a different crew or to have my money refunded. To my surprise, Juana the owner, was one of the ladies I had just met in my home. When Emma finally called me back on Monday I was told that usually after 3 days they don't come back to an address and I should be lucky they are willing to come back at all. They had my credit card information and will not refund more than $50 out of the $115 that I paid. Apparently this is a scam that they've done for awhile. They come in do a poor job don't even use cleaning products - only damp rags to make it appear as if it was properly cleaned. Then they reschedule and never show back up to complete the job. Most people don't think they can do anything about it, however if you pay someone for a service and they don't preform or offer a full refund it is theft. Taking advantage of people that don't know they have consumer rights isn't ethical. Monday, November 12th: I was left waiting at the apartment for them to show up for the second appointment after threatening APDs involvement - our appointment time for the follow up cleaning was at 12pm. Nobody called me to tell me they were running late. I call and was told they're 'experiencing car issues' and won't arrive now until 2pm. At this point I'm beyond annoyed. I'm wasting precious time I could be packing for our move from Pflugerville to Austin to sit here and wait for them. Whatever you do - Don't hire Juana or her team at Lluvia Green Cleaning as they will smile in your face, waste your time, and try to steal your money. Just save yourself the trouble and clean it yourself or spend the extra money on hiring a reputable company. After they left the second time, I found more items that were never cleaned / directives ignored. While they were here I was constantly having to point out dirty things and show them what to do. I ended up just redoing everything myself. Also, never received the receipt to my email as promised. Pretty sure they only showed back up for the second time to avoid further APD involvement. Juana and her team offered me discounts for future cleanings, however unless I get amnesia or hell freezes over I'll be sticking to my guns and avoiding this company like the plague.

We have had the same maids for a few years now and was feeling that perhaps they were getting a…read morelittle lazy and we wanted to try a different service to see what's up. The wifey met the three maids, a dude and two dudettes, and didn't get the friendly hello, but they did start on the job at hand. It's always difficult to have strangers in the house, so a friendly hello and perhaps introduction to who they were would of gone a long way. Especially since this was a first time out, it would of been nice if they would of taken a tour of the house and ask what area's needed specific attention, etc. You know, kinda of a "Hey thanks for giving us an opportunity, how can we impress you with our service" thing. Get to know ya before you get mounted...so to speak. The result of the cleaning was ok. And what I mean by that is it wasn't better than what we had been experiencing with our regular crew. The house had been cleaned every two weeks, so it was far from a huge mess, especially since Suzi always needs to clean up a little before the maids arrive. Something which I will never understand. We don't have any animals which includes kids, so it should of been a fairly straight forward job. Our house is approx 1800 Sq Ft for reference purposes. What was curious was the price. On our current arrangement we pay $80 every other week for two folks to come out, no contract, no fuss. With Austin All Maids, it's done by the hour and with three folks the cleaning came to $125. So for $45 more, we got pretty much the same result. We weren't provided an estimate, which would of been nice, but had the result been significantly different, it may have justified the cost. We don't feel like we were taken for a ride or anything, but the cost didn't justify the means. Perhaps if they would of first sent out an individual to do a review of the house and then quote us a price, we could of saved them the time and us $45, since I doubt we would of hired them knowing that going in.

We moved out of the rental and into a house, and I was anticipating the cleaning magic these guys…read morewould do for us. The moveout clean they did at our house was redonk. The landlord was super happy with how crazy clean the place was and thanked us several times for having it cleaned so well on our moveout. He even talked to us about our deposit...!!!!! No stone was left unturned...fridge, oven, exhaust, windows, doors, floors...you name it, they hit it. It was so clean I made a little peepee in my pants. Thank you so much for squeezing us into your crazy schedule and making the moveout clean work so that we could be out of the rental by that Saturday instead of Monday!!!!!!! Haaaaaappy!!!!!

It would be hard to overstate the importance of moving on, when it's vital. It had to happen…read more The physical process of moving is inherently stressful, and here we are at Estela's. She has been nothing less than professional and eager to help. It's one less thing. Her quote was absolutely affordable, and just took one thing I just couldn't do myself off of my plate. I do wish I'd employed her team's talents while I still live there. I don't know, I exhale looking at the after photos. Recommended.

I have used them for a really long time, they are usually available even in last minute…read more However they have a very weird mentality while they suddenly decide one day to ask you for a more price , and they do it last minute when you really need the cleaning. I tell them its an important day, they show up at the door and ask for more price just before the last minute and putting you into jeopardy Negotiate ahead of time and don't fall for this. Never using them again

Gritz did a good job cleaning, sending me photos of the property after they were finished showing…read morethat everything looked like new. They also were quick, met a demanding timeline, and adapted to some curveballs with professionalism and aplomb. They communicated well and kept me apprised of the work, because I was out of town and unable to be present for the cleaning.

Great job cleaning and they were available on very short notice. Very intentional and left my place…read morenot just clean, but well organized. Worth the slightly higher price compared to some competitors. They more than made up for it in their attention to detail, next day availability, and diligent use of nontoxic cleaning products.

We've been using Nova for 7 years and 2 houses and couldn't recommend them more! Always…read moreprofessional, do great work, and I love how they're flexible to my needs.

Requested information online for a move out cleaning. Within minutes a manager text me gave me a…read moreprice & they were available the very next day. The price was very reasonable compared to other companies I reached out to. Three ladies showed up online and cleaned the home very well! Easy booking process and very satisfied with results. Would highly recommend!

I have been a long time (over 12 years!) customer with Morehands Austin. I have regular recurring…read moreservice and am always very pleased with my clean house, I love their teams! I particularly like how quickly and efficiently the office communicates with me, mostly online now through my account but I can also easily call and text. This year I started using their laundry service and it is a game changer for me! I highly recommend Morehands Austin and if you need anything special or have questions just ask them!

My wife and I have been customers for over 10 years. We…read morehave never had a bad experience with any of the cleaners. Aways on time and they were always very thorough with our 4 bedroom home and now the same with our 5 bedroom home. We don't have kids and only two cats so we are not as demanding as some folks may be but over the years have always received great service. Prices have gotten a little high but what hasn't ? We would definitely recommend this company for your household needs. I also think that people who complain about their cleaning service need to get on their hands and knees and scrub a few more toilets in order to appreciate their privileged lives.

Wow! I can't say enough good things about Austin 360 Maids! I have tried 3 other cleaning services…read moreand have had problems with each one. These ladies were great! It's a small, family owned business. So, you get that one-on-one service that you don't see in the larger cleaning services. Prompt, friendly, professional with a great eye for detail. My place sparkles! Thank you!

Great prices. Sparkling clean. I am beyond impressed with the job Austin 360 Maids did cleaning our…read moremother-in-law cottage for a tenant move-out today. The apartment has never looked better, even after 30 years of renters. Everything is sparkling. I was able to take pictures for our next Craigslist ad and to show future tenants what a clean apartment really looks like! Smells great in there too. I'm so grateful for their work and believe me they worked HARD. Yippie!

Atex Restoration was contracted in early June 2025 to do water remediation due to a leaking hose on…read moremy hot water heater (which I replaced myself) and to repair and replace water damaged flooring and sheetrock in our house. Since then (it's now mid-September) I couldn't get Atex Restoration to schedule the remaining work. It's been 3 months! The photos show what they left us with! Thanks for nothing Atex Restoration and especially Tres Davis! The plywood is covering the large holes they left in our floor! Yes, that's an opening in the flooring by the water heater! If I could leave zero stars I would! DON'T USE THEM!

Do not use them. They have several different names. Austin Water Damage, ATEX Restoration, ATEX…read moreEmergency Water Restoration, etc... the list goes on. They don't give you a price before they start tearing your house apart, they submit invoices for work that was not done, they don't keep track of your items they remove from the house, have no communication skills and their promises are not kept. If your insurance recommends these guys, ask them to recommend someone else that is honest and dependable and let your insurance know about their bad reviews online.