Do not take your clothing to Coronado's to be altered! They were unprofessional from start to finish and ruined my wedding dress.
I took my wedding dress to Coronado's to be altered based of a friend's recommendation and I wish I could go back in time and find somewhere else to have taken it!
My initial bridal fitting was two and a half hours long. I scheduled an appointment with Mr. Coronado. Upon arriving, he began pinning my dress. He then told me he needed to wait for his daughter to arrive and she was "just down the street." It took over thirty minutes for her to arrive. Once she arrived, she undid absolutely everything Mr. Coronado had already pinned. She spent so much time talking while I stood around waiting for my dress to be finished. I was told I had to pay up front, while other tailors require a deposit or require payment once the alterations are finished. In my opinion, I should not have been forced to pay up front when they had my dress the entire time.
I was told alterations for my dress would be done in three weeks with three fittings. I ended up picking up my dress six weeks after I first dropped it off. On one occasion, I scheduled a bridal fitting with Mr. Coronado via Michelle. Upon arriving, the door was locked and there was no one there. I reached out to Michelle who explained that Mr. Coronado was upstairs and would be down momentarily. Mr. Coronado never showed up, and I had to leave. On another occasion, I again scheduled a bridal fitting with Mr. Coronado via Michelle. I was meant to meet him midday. Before walking upstairs, I called to double check that they were in fact there, but was told my dress was not finished. If I wanted to pick it up that day, I needed to come back in 3-4 hours. I do not live close to Coronado's so each trip was a waste of time, gas, and money!
After taking my finished wedding dress home, I noticed MANY issues with my dress. The buttons, shoulders, and sleeves where work had been done were filthy. My white wedding dress was stained. The rooms they work in are a mess - there are supplies, old paperwork, and trash EVERYWHERE. These areas were also incredibly worn down and had little fabric balls all over them. This was a result of a chemical or harsh rubbing being used on my dress. There is no way to fix the fabric they ruined. The shoulder seams that needed to be taken in are awful! Instead of being cut, the fabric was folded over and sewed together, so it protruded when it was worn. The seams themselves did not align with each other and were crooked. The hem of my dress was crooked, broken, and unfinished. It was cut incorrectly and so does not hang properly. It was also the first thing they altered on my dress, and they cut it too short. I was planning on wearing flip flops with no heels with my wedding dress, and am now having to find something with even less of a heel. There are many holes in the dress from where pins were placed, and there was a big snag at the bottom of my dress. Unfortunately the holes cannot be fixed. I asked for the snag to be fixed and was assured it would be. However it was not. The bustle was done way too high up the dress, and hung six inches off the ground. When the bra cups were sewn in, they were done incorrectly. Michelle spent ten minutes quickly redoing one of them. After trying the dress on again, I saw that the bra cup had been stitched to the outer layer of fabric. She once again said she would redo it for me, creating even more holes in my dress. After this fix, she did not let me try on my dress and sent it home with me. Once I tried on my dress at home, I realized the cups were not aligned. I have since taken it to a new tailor and everything has to be redone.
The day I picked up my wedding dress & after seeing all the problems with it, I called Michelle and left a voicemail saying I was not pleased. She has not returned my call. Since then, I have called multiple times, during working hours and have not been able to get ahold of Michelle. I have been back to their place of business to show them the things that are wrong, and they were not there.
Between all the time & money that was wasted, the lack of professionalism, my permanently ruined wedding dress, Coronado's has caused me insurmountable distress. read more