We started to use Quick Lane regularly the past few years because of their consistent customer…read moreservice. Wait times have always been decent and we have found them to be helpful, knowledgeable and prices are decent. My recent experience adds to their five star service. After getting our Pacifica serviced for an upcoming trip, I drove home and immediately started to hear a new noise coming from the front tire. I pulled in my driveway (only a few miles away) and my warning light came on indicating no tire pressure. I drove back and the Quick Lane Manager Ross Erickson greeted me "what's wrong, you just left". I told him what happened and he personally took in the van ahead of the waiting cars. He also took care of the problem himself. Apparently, I ran over a large metal object that made the noise and a large puncture in my tire. He did it quick and NO Charge with a smile. Awesome customer service. As I told him, we will be back with all of our vehicles. Thanks Ross.

What I thought was about to be the most stressful morning turned out better than I thought! I was…read moreon my way to bring my daughter to school when my low oil pressure light came on (I know I know I should check my oil but I just didn't...life ‍ Lesson learned!) anyway I pulled into Quick Lane Tire and Auto center at 6:48am (they open at 7) where Ivan greeted me and quickly checked my oil and added a quart without hesitation and told me get my kids to school and to come back after (which I did!) for an oil change. When I got there he noticed I had completely worn tires and needed those too! He was able to get my tires on that morning and at a great price! I am SO thankful for people like Ivan n this crazy world he was SO wonderful to work with in the midst of my panic! It's people like him that make this world go round! Thank you Ivan and the staff at Quick Lane Tire and auto! Happy customer and customer for life here!!

Told me 1 pm after lunch. Great service easy to get in good…read moreproduct Would definitely go back to them and get my tire needs or whatever services I might need on my car great people comfortable spot close to home

Had what I thought was a coolant leak on my 2019 Duramax. Turned out that it was a transmission…read morecooler. Front desk did a great job keeping me informed on the repair and I appreciate the straight forward fix on my truck. Took an extra day to get the vehicle back which wasn't ideal, but I know parts can take a little bit to arrive so no big deal. They did a great job and I'm glad I don't have to worry about my truck overheating or having problems. I'd recommend them to anyone in need of repairs.

Thank you anthey for selling me deep circle battery you have best customer service out any wall…read moremart

I was told by the employee that checked me in that my truck required synthetic oil as it was…read more"Walmart policy". A complete lie, they had changed the oil on my 13 year old vehicle just a year before using conventional oil. She just wanted the upcharge. My truck has never used or needed synthetic oil, I should have walked away. I paid for something that was not necessary after waiting an hour and a half. Stay away from these scam artists, they can't even be trusted to perform a simple oil change.

I stopped in on a Saturday morning with a Carlisle tire from my snowblower that lost its bead to…read moreseal the tire to the small rim. The team at Big O took the tire and worked their magic to reseal the tire to the rim. They weren't sure if their tools would work for the small tire but it was worth a shot. In less than five minutes the tech came out with the tire sealed and full of air. The team was great! They took the tire and figured out how to reseal it and handed back to me full of air. Great work! Even though I was only in the shop for 10 minutes to fix my snowblower tire, I would recommend the Big O team in Elk River for tire service.

I had problems with the tires I purchased over a year ago and was able to get my car in quickly and…read morethe problem fixed inexpensively. Great service! Lorrie Ridley

Andy and his team always do a great job on the cars I bring in. He's my go to guy for car repair.read more

Called in for alignment and got John on the phone. Now, I don't know if he had a bad day or that's…read morethe way he is with all customers, he was beyond rude, unprofessional and snotty with his answers. Most importantly, irrelevant, he asked me if the vehicle that we were looking to bring in for alignment has a "salvage title". It does not John....it does not. Clearly they don't want your business, or perhaps it was my accent. Do Not Go There.

The good folks at Tires Plus in Buffalo Minnesota told me they do not care…read more Called Tires Plus and requested repair of my 2003 Ford Ranger emergency brakes. They said they could fix the problem, so I had my assistant follow me to Tires Plus so I could leave the truck there. I requested they fix it same day as I brought it in because I've had gasoline stolen from my car leaving it overnight at Tires Plus Buffalo location. The emergency brakes were completely non-functional, with the cable so loose the pedal didn't stop until the physical limit. These brake components (minus drums and shoes) were 20 plus years old, rusty and in a couple places worn through the outer covering into the cable itself. Got a call from Tires Plus, Buffalo Minnesota October 10th, 2025 at 11:15AM. I was told "it's going to be expensive" to fix my emergency brakes!  (it was around $900.00) I said - Go ahead and fix it. Got a call around 4:30PM I was told "We thought replacing the rear components would fix the emergency brakes, but, it didn't. It will cost another $600.00 to fix the emergency brakes." Since it was closing time anyway, and I wasn't going to leave my truck there, I said to button it up and I will finish the job myself (I've rebuilt engines and transmissions and repaired everything on cars from the 70's to today with many brake jobs - I'm not an expert mechanic, but experienced. When I got home and took off one of the rear wheels and went to remove the brake drum, it was so tight that I bent my gear puller 5/8" steel bolt trying to get it loose. The hub center where the drum lands wasn't cleaned - it was rusty and rough and tight. I went to the other side, where I found the brake drum had a large chunk of steel out of it. It could have been dropped, breaking it, or it could have been broken when they tried to remove it after realizing that their "spray and pray" approach to auto repairs didn't fix the Emergency brake. I couldn't remove the broken drum with my puller either.  At this point I called the manager and requested they get those drums back off so I could finish the repair job, since it appeared that only with massive force would these come loose, and they'd probably be damaged by all that pounding. I wasn't going to do it. The manager agreed to replace the broken drum and do the work so I could remove the drums myself with reasonable effort.  We agreed I would bring the truck in at 8AM on a Wednesday morning. On Wednesday morning I scheduled my assistant to once again bring me Tires Plus Buffalo Minnesota so I could leave the truck to get repaired. Upon arrival I spoke to (morning manager). I asked how he felt about what happened with the misdiagnosis, broken drum sent home and my own time involved.  I was searching for any kind of "ahh sorry....", but was met with complete indifference to my problem. I asked three times - "do you care that this got messed up?" and each time the response was clearly given in body language. He didn't care one bit. He responded "What do you want me to say?" I said maybe Russ Peterson the owner will care - morning manager still couldn't muster up any kind of apology or any accountability for a misdiagnosis that cost me time and money - " I didn't do the work." was his response! When I asked the original manager the same question, it was clear to me he didn't care either! We'll replace the broken drum was the best he could do. The manager seems like a nice guy whom I've worked with for 20 plus years, which is why I apologized when I walked out the door an unhappy, unsatisfied customer who not only didn't get his Emergency brake fixed, but now will need to find a new mechanic that I can recommend to my family and friends. And I hope plenty of people avoid the painful mistake of choosing Tires Plus Buffalo Minnesota to work on their car. They've shown me and outright told me they don't care.

The Tires plus in Otsego is the best! Their customer service is second to none and whenever I have…read morecalled, they have always fit me in without long wait times. They back the they do and if there's any issues, they always take care of it.

Went for a oil change after a couple of days noticed a oil slick under my truck. Went back to have…read morethem check they told me my oil filter was loose. I asked for some kind of compensation for the clean up of the oil slick in my driveway they offered me 20% off my next oil change. I told them to keep it I won't need to be back.

The staff was very friendly and helpful. They went over and above on my son's car by reconnecting…read morehis windshield washer fluid line, which is obviously not part of a normal oil change. We're customers for life.

Elk River tire and auto Crystal greeted me and was…read morefriendly. After setting up the service I needed she asked if I would like a oil change. My car wasn't really due but the way she said it made me say yes. She then asked me to check out the web page by saying if you sign up you will get savings and a free oil change for your birthday. With good people like this up front making sure the guys in back get work. P.S guys buy her flowers.

I told them my issue then when I told them I didnt want them to work on it they charged me for a…read more'diagnosis' of what i told them was already wrong and I've never heard a tow guy talk so bad about a place, dont trust them