We started to use Quick Lane regularly the past few years because of their consistent customer…read moreservice. Wait times have always been decent and we have found them to be helpful, knowledgeable and prices are decent. My recent experience adds to their five star service. After getting our Pacifica serviced for an upcoming trip, I drove home and immediately started to hear a new noise coming from the front tire. I pulled in my driveway (only a few miles away) and my warning light came on indicating no tire pressure. I drove back and the Quick Lane Manager Ross Erickson greeted me "what's wrong, you just left". I told him what happened and he personally took in the van ahead of the waiting cars. He also took care of the problem himself. Apparently, I ran over a large metal object that made the noise and a large puncture in my tire. He did it quick and NO Charge with a smile. Awesome customer service. As I told him, we will be back with all of our vehicles. Thanks Ross.

What I thought was about to be the most stressful morning turned out better than I thought! I was…read moreon my way to bring my daughter to school when my low oil pressure light came on (I know I know I should check my oil but I just didn't...life ‍ Lesson learned!) anyway I pulled into Quick Lane Tire and Auto center at 6:48am (they open at 7) where Ivan greeted me and quickly checked my oil and added a quart without hesitation and told me get my kids to school and to come back after (which I did!) for an oil change. When I got there he noticed I had completely worn tires and needed those too! He was able to get my tires on that morning and at a great price! I am SO thankful for people like Ivan n this crazy world he was SO wonderful to work with in the midst of my panic! It's people like him that make this world go round! Thank you Ivan and the staff at Quick Lane Tire and auto! Happy customer and customer for life here!!

After HouseSitting in the area for a week, being parked outside in the fluctuating weather I had my…read moreshoes PSI balanced. At 8:00a I pulled up in front of the end bay that had the Tire Pressure Machine...only sat there for a few minutes before an employee approached me about service. Marlon filled all my tires and didn't open my door, so maybe my plates are on file too? As when he came around to talk to me about tire wear and tread, he addressed me as Nikki. He was friendly, informative and efficient. Thanks Marlon and Discount Tire!

Needed new tires and rims after hitting a huge pothole. The guys at Discount were very helpful in…read morefinding the right solution for me. The work was done promptly, professionally, and they were very personable. Overall a solid transaction. Based on that experience, I would highly recommend.

I stopped in on a Saturday morning with a Carlisle tire from my snowblower that lost its bead to…read moreseal the tire to the small rim. The team at Big O took the tire and worked their magic to reseal the tire to the rim. They weren't sure if their tools would work for the small tire but it was worth a shot. In less than five minutes the tech came out with the tire sealed and full of air. The team was great! They took the tire and figured out how to reseal it and handed back to me full of air. Great work! Even though I was only in the shop for 10 minutes to fix my snowblower tire, I would recommend the Big O team in Elk River for tire service.

Had a flat tire trailer. Great customer service! They fixed the tire in no time. Really appreciated…read morethe service.

Staff was more than helpful and understanding. They worked with us to make sure our vehicle was in…read moresafe condition while staying in our budget. They worked quickly and communicated any changes or delays they came across. Thank you to GATLIN and I think his supervisor that helped us today 5/1 at Discount Tires in Rogers, MN.

i was told on the phone that i don't have to make appointment for tires mount services. they said…read morefirst come first serve. i went check in at 10:30 AM and they told me it will be 1 hour 30 minutes wait. i said its fine i can wait. 2 hours passed still no update and my car still sitting in the parking lot. then after 45 more minutes. they finally took my car into the shop and then take about another 35 minutes when i finally get my car done... this is ridiculous! i waste almost 4 hours just to get my new tires mount!

Although very busy, good professional service. Price was very fair. Had my struts and alignment…read moredone on my Silverado.

I've purchase a few sets of tires and had other suspension work done here. This is the best of…read morefamily owned honest hard working mechanic shops. I've always been treated fairly, provided great advice, and they stand behind their work. Thanks Wright Tire!

just a warning, before I go to this shop a friend of mine told me his bad experience he received…read morefrom them. He told me he took his vehicle for wheel alinement and the work was not done at all and he was told that his vehicle is ready for pick up. he went there picked up his vehicle and nothing changed from the condition. He told me he is not going to advice anyone to go there. I thought it was not bad to try there. Today I took my vehicle there for them to check for me were the leak is coming from and dropped it there at 11:05 am and I was told they will call me once they are done. The time I left the vehicle was sitting in their parkin lot, by 11:27 am I was called that my vehicle was done. I asked what was the issues, the guy told me that there is a leak around the rear differential and at the end of the transmission and told me if we have to find where exactly the leak is coming from that will cost you a lot of money. I asked him how much do I owe you guys,he said $94. I went there pay their $94 and picked up my vehicle. $94 is not a huge amount but shops will tell you what to pay before a service . shops do operate differently in some ways, I once took my vehicle to fire stone for the same issues, they told me how much they charge and they will put the dye and drive the car for 100 miles and bring it back so that they can tell me the exact place were the leak is coming from and they charged me $59. At this heartland tire they charged $94 and to do the dye they are going to charge more, this was what the guy told me over the phone . what they wrote on the paperwork was a hand writing, to hard to understand what they wrote, some of them I have zero idea of what they wrote. am just wondering if my vehicle was take in the shop or if it was properly checked. the customers service is horrible as well.

techs need to be retrained on how to change oil so there customers don't have have to come back…read morethree times in one week to get it fixed.

Union is a great employee! We had some issues but this gentleman handled everything professionally…read moreand stayed calm in a situation that was a bit stressful. He apologized, took responsibility, called other locations and tried to make the situation right.

I have been dealing with an issue since March, specifically the Anoka Valvoline, making countless…read morephone calls to customer care in an effort to reach a resolution. In September, I was told the area manager said to reimburse me for the part. However, no one ever followed through with that decision. I continued to call and get no where and now there is a new area manager and I'm not being reimbursed. Both customer care and the store managers have repeatedly told me that they "stand by the area manager's decision," so why wasn't the first decision followed through with?! If Valvoline truly stands by its area managers' decisions, then why was the original decision not honored and followed through? This situation should have been resolved months ago. I have made several attempts to contact the new area manager through customer care, leaving multiple messages and emails requesting a follow-up, but I have received no response. I understand that he has made his decision and that everyone appears to be standing by it, but as a customer, I deserve an explanation as to why the original decision made in September was never carried out. The lack of accountability, follow-through, and communication in this process is completely unprofessional and reflects very poorly on Valvoline as a company.

This is way the heck out of my way, but the website said that this location had something that I…read morewanted that was out of stock at my local warehouse, so I made the journey. This location is easy to find and has plenty of parking, so getting in and out was a snap. A very helpful employee found me wandering around in the tech department and asked if he could help me find anything. He knew exactly what I was looking for and took me there right away (thanks, Kyle!). Bonus, it was on sale. Easy as pie and I got my portable monitor. This is going to improve my life at work greatly, so thank you, Costco!

Never had a issue. The place is clean, helpful workers and always a joy. Yeah it is a bit crazy,…read morebut it is costco, they are always busy and crazy.

Elk River tire and auto Crystal greeted me and was…read morefriendly. After setting up the service I needed she asked if I would like a oil change. My car wasn't really due but the way she said it made me say yes. She then asked me to check out the web page by saying if you sign up you will get savings and a free oil change for your birthday. With good people like this up front making sure the guys in back get work. P.S guys buy her flowers.

I told them my issue then when I told them I didnt want them to work on it they charged me for a…read more'diagnosis' of what i told them was already wrong and I've never heard a tow guy talk so bad about a place, dont trust them