I need to leave a review for this store because they were lifesavers. The winter of 2024 to 2025…read morewasn't what I'd call difficult. We got a little snow, but not much. In addition, I was working from home a lot. I had just purchased a 2021 Ford Explorer, which should handle some snow. The winter came and went without any difficulties. Fast forward to December 2025 and the situation changed dramatically. I was no longer working remotely as much, and so far it's been an old fashioned Minnesota winter, with all the cold and snow that comes with it. On 12/09/2025, we had a pretty decent winter storm roll on through and it was life altering in the sense I've never been afraid while behind the wheel of a car -- until now. I was barely able to stay on the road. The tires that were on the car were so bad I couldn't even make it up a 3 - 4% grade hill near my house. I needed tires badly. Discount Tire has been my go-to for tires for the past couple of decades. I made an appointment for 12/20 and ordered the tires I wanted. Mother Nature wanted to time t me though, and what was supposed to be just a "dusting of snow" on 12/18 turned into a winter weather advisory. It wasn't as bad as the week before, but it was bad enough that I didn't want to have to deal with it anymore, if I didn't have to. On Friday, December 19, I got off work early so I called Discount Tire and begged to get in to have them installed. The person I spoke with told me to bring it in and they would get everything installed that day. I cannot express my gratitude enough for them making the accommodation to get me in, even a day earlier. Now, I'll be able to navigate the remainder of winter without nearly the difficulty I once had. Thank you to those that stayed late to get my tires installed and get me back on the road! A special thanks to Caleb, who somehow was able to get me in on a Friday night after 5 PM. You are literally lifesavers in this case.

Such a great experience at this discount tire! I had a tire blow between Roger's and maple grove…read moreand after getting the spare put on I called Discount tire to see if they could get me in as we were headed out of town the next day (isnt that always the case?!). They said of course and I headed there straight away. Jose was extremely helpful in taking a look at my tires offering to see if they could repair and talking me through next steps. Unfortunately the tire was beyond repair due to a huge gash which meant a new set to avoid uneven wear given where my current tire tread depth. But, since my current tires were from discount, he worked his magic and got me what seemed like a great deal on a new set of 4 tires for my SUV. All in all, I was there just under an hour and was on my way. Although the circumstances that led me there were less than ideal, the experience once I arrived was excellent!

I stopped in on a Saturday morning with a Carlisle tire from my snowblower that lost its bead to…read moreseal the tire to the small rim. The team at Big O took the tire and worked their magic to reseal the tire to the rim. They weren't sure if their tools would work for the small tire but it was worth a shot. In less than five minutes the tech came out with the tire sealed and full of air. The team was great! They took the tire and figured out how to reseal it and handed back to me full of air. Great work! Even though I was only in the shop for 10 minutes to fix my snowblower tire, I would recommend the Big O team in Elk River for tire service.

I had problems with the tires I purchased over a year ago and was able to get my car in quickly and…read morethe problem fixed inexpensively. Great service! Lorrie Ridley

I told them my issue then when I told them I didnt want them to work on it they charged me for a…read more'diagnosis' of what i told them was already wrong and I've never heard a tow guy talk so bad about a place, dont trust them

WARNING! DO NOT GO…read moreHERE! My truck sat for 6 days and a chipmunk chewed some wiring in my truck. I had no choice but to get towed a mile to this place. They told me that it was my wiring harness. For that, 4 new tires, 4 new tire sensors, and labor, was just over $2k. Not a bad price. HOWEVER, When I got my vehicle back, left front blinker out, left 4-way flasher out, rear left license plate light out, washer fluid pump doesn't work, and left fog light out. So I took it back the next day. I waited until mid afternoon to call for an update. They said "Well this was more of a problem than we thought. It's probably just the bulbs, the washer pump isn't part of the engine harness. We'll take a look at that." The way they were talking made it seem like I was going to have to pay for it. So of course I got defensive I won't lie. But then I asked if they would fix it. Their response "Well of course we'll make sure the lights will work before we get it back to ya." ARE YOU KIDDING ME!? You didn't think it was a good idea to check to ensure the vehicle was in working condition before you have it back to me in the first place!? When I said this to them their response was "The truck wasn't running and we got the truck running." Just wow. How about you admit your garage did a poor job and did the absolute bear minimum. I specifically asked when I dropped it off if this was something they could fix. They assured me "Yes." Clearly this was above your scope of practice. So they call me back later in the day and say "Ok so we have no idea why the washer pump doesn't work but we can continue to look into it. The fog light and license plate light we changed the bulbs and they work. We fixed the blinker problem but now it blinks really fast and we really don't know why. Here's the deal, we can keep digging and fix this, or we can put it back together for you since you missed work and you can have your truck back." Due to the absolutely poor service, missing two days of work, all for there to be more problems with the truck (meaning you said it was fixed and all you did was get it running), I opted to go somewhere else. When I got home I popped the hood and when they said they would "put the truck back together" again, poor service. The wires in the engine harness are just laying there instead of in their protective plastic sleeve, the problems they stated are still there, AND there is no warning light on the dash to let me know if I leave my lights on. I see that the owners respond to bad reviews so I fully expect them to try to refute what I say. They'll probably say "Well we told you we would make this right but you chose to take your vehicle. We left the wires out because we thought you would bring the truck back to resume fixing it, etc etc." After this entire ordeal, you think I'm going to head back!? Avoid this place at all costs because you'll be out your money with more of a headache. HIGHLY SUGGEST NOT GOING HERE EVER! RESPONSE to owner's comment: I even said it was a good deal. That was not the problem. The problem is POOR SERVICE plain & simple. The fact is, when someone takes their vehicle to you, a supposed reputable auto repair shop, customers expect their vehicle to work/fully function. As a business owner, as an employee working at the repair shop, one would like to think when you return a product back to the customer, you would do a thorough job, to ensure everything is in working function. The fact is, you should have never even called me in the first place to tell me my truck was done had you actually done a simple functions check. It's wiring. It's electricity. Do your due diligence and check to make sure things are working. But your response says it all. You simply don't care enough about the customer. I don't care how long it took you to tear apart my vehicle. That's your job. Had you done it correctly in the first place, checked everything, you would have realized the extent of the damage ORIGINALLY, & charged me for more labor hours which I would've happily paid for, bc you corrected everything.

Told me 1 pm after lunch. Great service easy to get in good…read moreproduct Would definitely go back to them and get my tire needs or whatever services I might need on my car great people comfortable spot close to home

Had what I thought was a coolant leak on my 2019 Duramax. Turned out that it was a transmission…read morecooler. Front desk did a great job keeping me informed on the repair and I appreciate the straight forward fix on my truck. Took an extra day to get the vehicle back which wasn't ideal, but I know parts can take a little bit to arrive so no big deal. They did a great job and I'm glad I don't have to worry about my truck overheating or having problems. I'd recommend them to anyone in need of repairs.

We are in the area annually for the summer season and have taken advantage of The Shop's oil change…read morespecials five times, which included tire rotation and vehicle inspection. They were prompt, thorough, courteous and got us in and out so quickly. We will definitely return, highly recommend.

Their prices seem very high. I had an engine warning light on. They waned to replace the engine and…read morepractically everything else on the vehicle. I'm sure that would have fixed it.

I worked initially with Aaron but several staff folks helped the day of my appt. These are good…read moreguys with excellent product knowledge. Aaron was so helpful with decision making on the new set of tires. They are super busy so be prepared to make your appt for new tires several weeks out. Patrick Brennan

I have never been the westside tire before. I heard about them through a friend, and on the radio,…read moreI figured it would be like any typical tire place but it was much more. I worked with a guy named Jon,and He did not pressure me or try to sell me the most expensive tire. I told him what I was looking for and directed me to a good tire for my truck. The guys that worked on my truck were fast and very considerate. I felt like I was at NASCAR. As they changed my tires. Fast, and efficient and great quality they made me feel like family. Westside tire staff are very honest, hard-working, I found a new home and it's called West side tires for all my tire needs. I want to send a special thank you to all at westside tire. I will definitely go back. I am also in a wheelchair, and they were very accommodating to my needs. I strongly recommend West Center. I will never go anywhere else for tires. tread, and it's time for tires

Went for a oil change after a couple of days noticed a oil slick under my truck. Went back to have…read morethem check they told me my oil filter was loose. I asked for some kind of compensation for the clean up of the oil slick in my driveway they offered me 20% off my next oil change. I told them to keep it I won't need to be back.

The staff was very friendly and helpful. They went over and above on my son's car by reconnecting…read morehis windshield washer fluid line, which is obviously not part of a normal oil change. We're customers for life.