I HATE to leave bad reviews but I don't know what I just walked into. My boyfriend and I stopped in at 7:40 pm and had to wait to see the hostess because she was being blocked by another staff member who was chatting with her. When we were seated, we were given menus. Heaters were on the patio but we were seated under one that wasn't lit while we watched staff huddle around one not too far away from us. The beer menu looked amazing! Beers from all over and styles had a great range. I'm thinking, "ok, I'm stoked" Pizza menu also looked great. Server took our order only to never see him again. We waited and waited with no drinks and at one point considered leaving because so much time had passed without being acknowledged. At that point pizzas can out from a guy with his hands tucked in his coat trying not to touch the food. At that time, I asked if he could check on our drinks. 3/4 through eating the meal, my beer came (not a full pour by a lot) and then was told they didn't have what my boyfriend asked for. When we asked for the check, a woman in a pull parka with hood on brought it out. We were charged 4 dollars more than the listed beer price... at that point I just wanted to leave. With a menu and location this great... and SO many staff... this place should be able to get it together. Work on your customer service. Have a professional appearance! These things will break you. read more