The office is located in a commercial building, where there's plenty of parking…read more Pros: staff is polite and provides a welcoming environment to customers. Cleanliness and safety are emphasized. The Dr. wore a mask throughout the examination and when trying on glasses, everything was sanitized afterward. I appreciated the various equipment to measure eyesight. Cons: Prescription won't be released, until you've purchased through them. Seems unfair since the examinations were paid for. My prior provider was transparent with my prescription and I could have a copy, if desired. Frame options were limited to the more stylish and costly version. Lastly, limited hours of availability could make it difficult for some to schedule an appt. outside the hours of 8am to 5pm. They are open some Saturdays so you have to inquire with the office.

Since I retired, my eye benefits have changed. I called the office today and spoke to Brittany…read more She took the time to explain my new benefits and answer all of my questions. Because of her excellent customer service, this is my new optometrist. Thank you Brittany

I showed up with my prescription from another Dr in the SCV. I was greeted & attended to…read moreimmediately. It was a wonderful experience. I worked one on one with a gal that helped me find the frames that suited me best. I'm all in for durability. I had a BUDGET I never felt pressured. You can take your time walk about, mirrors everywhere. Having someone that really cares about making you the client happy. Took about 2 weeks & I picked up. Perfect!! The measurements for my progressive lenses were Fantastic! I did upgrade the lense material, well worth it. Stop in and check them out. Have yourself delicious beverage while there too

I have never felt so unheard or dismissed at an eye care office. Throughout my visits, I saw three…read moredifferent eye doctors, and each appointment felt like starting over. Every time, I had to explain why I was there and why my contact lenses weren't working for me. Better communication between providers, or simply being able to see the same doctor consistently, would have made a significant difference. My final appointment was especially disappointing. After explaining that the trial contact lenses were still not working for me, the doctor looked at me and said, "Well, there's nothing I can do about that." As a patient seeking help, that response was discouraging and unprofessional. I left feeling like my concerns were dismissed rather than taken seriously. I chose this office because of its high ratings, but my experience did not reflect the level of customer service or patient care I expected. I hope this feedback encourages improvements in communication, continuity of care, and how patients are treated.

I was due for an eye exam, walked in and got a same day appointment. The exam was less then 30…read moreminutes and I added on an additional exam $20 retinal (will be coming back for dilation). Once done I went to look for frames, you can get 2 glasses and it'll wave the initial eye exam. I found two pairs for $95 (the lowest it starts at) I did do some add ons to my prescription so the price does go up a bit. Oscar was a great help when it came to doing all the paperwork and adjusting the new glasses for my prescription. As for the dilation exam, have a driver cause your eyes are super sensitive to light and a bit blurry for a few hours (at least mine were). The dilation process was easy, the doc was the same one as before and she was amazing! Told me my results on the spot, healthy eyes.. yay! Pickup glasses; It did take about two weeks for my glasses to be ready. Tried them on, adjustments are on the spot before you leave. You can also stop by at any of their locations for free adjustments throughout the year(s). Service was great, staff is friendly and helpful. Doctor was friendly and she put me at ease, especially with the dilation process (it was my first time getting it, I was nervous). Doctor answered all my questions and concerns I had as I was updating my prescription for the new set of glasses since it's been awhile since I updated them. Will be back for future exams!

I wanted to give America's Best Contacts & Eyeglasses in Santa Clarita a fair chance after being a…read moreloyal LensCrafters customer for over 15 years. I was looking for a more affordable option but still wanted quality lenses and a professional experience. When I called, the person I spoke with was pleasant and assured me that they offered quality products. Based on that conversation, I scheduled an appointment and brought in five of my existing name-brand frames to have new lenses placed in them. I also purchased one new pair of eyeglasses and one pair of sunglasses. The doctor was nice, but the exam felt extremely rushed. I was in and out in less than five minutes, and there was very little explanation about my vision or prescription change. The bigger concern happened during the measurements for my progressive lenses. The process felt disorganized, and the measurements had to be repeated several times. The representative also had to mark the progressive lines multiple times because the pen was not working properly. When I received the glasses, my vision was blurry. I was told it could take time to adjust because my vision had changed. Unfortunately, almost nine months later, all six pairs are still blurry and uncomfortable to use. These included some of my favorite frames, including name-brand glasses, and now they are basically unusable. My original lenses were removed, so I cannot even go back to using them the way they were before. I am very disappointed because I wanted this to be a good experience and possibly switch from LensCrafters to America's Best. Instead, I feel like I paid for lenses I cannot use. I believe either the prescription was not done correctly or the progressive measurements were off. I hope management or corporate takes this seriously and helps correct the issue. I would like the lenses reviewed, remeasured, and replaced properly.

From the moment my family and I walked in, we were greeted with warm smiles--much appreciated on a…read morechilly morning. Kayla got everything started quickly and efficiently. It was my 6‑year‑old daughter's first visit to an optometrist, and she had a wonderful experience thanks to Janet, who was incredibly kind, gentle, and sweet with her. We also had the pleasure of meeting Dr. Nersisyan, who was absolutely outstanding. I've been considering LASIK for more than two decades, and she introduced me to Paragon CRT--moments like this remind me why I love science. We can't wait to come back and see the team again with my boys in March.

Dr was really nice and helpful. And they have a great front of store staff person who is always…read morehelpful, cheery and efficient. The young woman who works at the front of the store and takes care of ordering your contacts is really organised and never pushy. I've been to many optometry storesaa in Santa Clarita and the service here is way better than any of the other optometry stores. No attitude. Very helpful. Clean and organised store. Highly recommend!

You get what you pay for. We came. We saw. We chatted. We tried…read more Jeez, eye frames have advanced so much. They have frames with cameras and another one with audio speaker. I guess we are turning into mini cyborgs. The young woman was amazing and knowledgeable. She was so helpful. Made no appointment. Just walked in and took care of business. Very easy and smooth process. If you know what you are looking for, it's a no brainer.

Non-professional stuff Very rude with customers…read moreNot helpful They don't know anything about the sales

Went today for eye exam, they were very busy and the wait to pick my glasses was very long but JD…read moreassisted and was amazing, helpful and really knew what he was talking about. JD made it so the wait was okay. The staff was lovely not there fault for the wait.

I just left this Costco and I'm disappointed for the service there. There was a guy in the meat…read moredepartment with a beard and a red baseball cap who rudely pulled his meat cart in front of me nearly hitting my stomach and not once did he say excuse me or anything and kept doing it, so I said "Do you not see me or know how to say excuse me?" He only gave me an ugly look and walked away. The Asian old lady at the receipt check area was being petty with checking all 5 of my items and I kept showing her where they were but, she kept lifting my items to see and she did it 5 times and I told her "Do you not see how many items are in the receipt? Also I'm showing you where each are" I felt like she was racially profiling me and maybe her eyes are giving out or she is forgetting how to do her job? Whatever it is she needs to get re trained again

Very modern and undeniably clean and organized office. Staff was very polite and friendly. MD was…read morethorough and easy to talk to.

From the owner: Comprehensive eyeglass exam $120 - Same day appointments available-call or text us today - We…read moreaccept most major vision insurances including VSP, EyeMed, United Healthcare, Medi-Cal, and more - State of the art technology including Retinal Imagining to ensure the most accurate prescription - Exam+Lens+Frame Special $180* - Select frames, Polycarbonate lenses with anti-reflective coating, eyeglass exam only (Must purchase frame and lenses to qualify) * Offers CANNOT be combined with INSURANCE or any other promotions

The Gentleman working was very nice and helped us repair our glasses so fast at no charge! He…read morewouldn't accept a tip so a review is the least I can do.

I like funky frames, so I purchased eyeglasses from one of those online companies and they messed…read moreup the PD measurements. I wasn't able to wear them as they were, but I wanted to keep the frames. Most of the optometrists in my area were unwilling to just do the lenses. This is when I discovered Eye Glasses Direct. They were a referral from Walmart optical of all places. The owner is very thorough and made some recommendations I'd never thought of before. I won't lie...the prices seemed high, and I'm not sure he bills insurance, but for the first time in a long time I actually have glasses that work! I paid about $450 a pair for just the lenses. These were progressives that included a lightweight lens, with blue light protection, and non-glare and scratch resistant coating. Turnaround time was exceptional and my glasses were done in less than two weeks. This will be my new go to for filling prescriptions. Highly recommend.

The owner is amazing, very friendly and knowledgeable. I went in there for a broken lamp switch. In…read moreno time he fixed it and works very well. He saved me lot of many.

Dropped of a smal chandelier to have the power wire extended to 11 ft and add 11 ft of black…read morechain. He was efficient, professional, kind and fairly priced

I was apprehensive to make my annual appointment because Dr. Babakhan took over the practice of my…read morelong-time optometrist. But I shouldn't have. Dr. Babakhan and her staff were so friendly and attentive. Everything was explained to me in simple terms I could understand. They even showed me the results of my eyes after the dilation. All in all would highly recommend.

First time since it was Dr. Winston's office. I was so hesitant but I'm so glad I stayed. New…read moredoctor, Dr. Lilian Babakhan was kind, sweet and gentle demeanor. She was very thorough, took her time, asked questions and explained everything. The staff/assistants were welcoming and attentive organized (the former office person was slipping, unorganized and became a bit snippy) so this was also such a pleasant change. So pleased with the whole experience. My husband was also very pleased . Recently had cataract surgery at another local optometrist (bigger local place) and had nothing but problems since. Dr. Babakhan figured out the issue. Needless to say, he will not be going back to the other place.