Complete eye testing and referral was given, then return for a better testing for glasses.

Amber was so kind and patient trying to get my grandsons glasses just right. She made sure they fit just right. She's the best

Amber and Jackie are super friendly and helpful. Theyre really great at adjusting the frames to fit and not cause any discomfort. Theyre also really quick! Dr. Song is very nice. Im glad I found this place and will be back next year! read more

I have been coming here for many years and there are many reasons why. The customer service is excellent from everyone working there. I feel they all care about you and have your well being in mind - especially Dr Song Can appointments run behind sometimes sure - this means everyone is able to ask all their questions and you aren't just treated like a number - your 15 minutes are up - get out Amber was really great helping pick frames to keep my budget on track I would much rather try on frames and make sure my lenses are correct instead of rolling the side and taking my chances on some social media ad read more

Currently I'm away from my regular optometrist and forgot to schedule an appointment ahead of time. I currently have low tier coverage with limited options of in network facilities so I was a little reluctant to try a new place. I called and Philip was up front with me while still being friendly as they were booked out. I was added to the cancellation list and shortly after received another call as they were able to accommodate. So far everyone has been friendly and patient with myself being a bit wishy washy with what I wanted and seeing others needing assistance as well. Dr. Song is very attentive, knowledgeable and patient with your needs. I appreciate the transparency and medical advice. The only thing contradicting was the explanation of getting dilated by her assistants vs with her. There is a chance you cannot drive after and might need a few hours post dilation to ensure it's safe to do so so I am glad I inquired with Dr. Song about it as well. I wear daily contacts acuve oasys hydraluxe and it is a bit steeper in price point here. I do wish my contact sitting fee was disclosed with me in the beginning vs the ending as I had to try not to react to the fee. I also know my coverage isn't the best right now so it is what it is. Overall as a new patient everything went really well. Happy with services and facility. Thank you for fitting me in. read more

Dr. Song is an amazing optometrist. She really cares for her patients and she has a great sense of humor. We have been going to Dr. Song for the past two years. My daughter and I came in to pick out glasses yesterday 7/8/25. We have to do a shout for one of Dr. Song's employees - Amber. My daughter never had glasses before. Amber took her time in helping my daughter find her glasses. Amber was patient, very knowledgeable about glasses, design (I was impressed). Most of all, Amber made us feel comfortable in the entire process especially for my daughter. Amber is funny, caring and has a bubbly personality :) Amber, you are AMAZING. Thank you so much for helping my daughter. Thank you for your caring and bubbly personality and most of all making us laugh. Usually picking out glasses is not easy. But Amber made it fun and enjoyable. Dr Song, you have an amazing employee. If you have an employee of the month- definitely goes to Amber :) To Amber from Jackie: Thank you for making the process so fun and comfortable! I had a good time :) I hope Amber you see this review. You deserve cognition for the work you do at Valencia Optometry. read more

Jackie was SO nice and patient while I decided which frames to get. So helpful and knowledgeable. I had a great experience purchasing glasses here. read more

BEST hidden gem Eye Doctor in Santa Clarita!! We Adore Dr. Song and have been a faithful patient for over 10 years! Dr. Song is Amazing and very knowledgeable in her Specialty! Received my first contacts from her years ago, am Soo Happy and have had no issues since. My husband also has contacts and reader glasses and Dr. Song has been the only Doctor to get his prescription on-point! Would also like to recognize 2 Employees; Phillip and Amber that go above and beyond proving EXCELLENT patient customer service!! Phillip is The Best front office personnel as he Always displays such kindness and patience and is very thorough with the billing process. He will explain any charges or credits and always follows up with a phone call regarding any purchase/shipments. Amber has also been so Amazing, kind, patient and pleasant to speak with regarding my recent phone calls in having to order more contacts and/or schedule any needed appointments. Dr. Song truly has an Amazing Team of Professionals! Thank You for all you do for each of your patients!! read more

Imagine having an appointment at 330 and it's 445 and still not being seen That's wild. What are appointments for! Will definitely be looking for a different place to purchase 3 pairs of glasses, cancelled all my future appointments This place sucks read more

Been coming here for years. I do love DR song. She's so sweet and patient. What stood out this visit from other ones is my rep that helped me pick out my new glasses, amber ... she was so kind and knowledgeable of everything, I just loved her bright , friendly attitude , and these days it is so rare to find it seems like as far as customer service goes. Thanks Amber for helping find my perfect pair, it made the experience way better, you are truly a rockstar at your job. read more

Totally happy with their service. Very friendly and attentive. Took time to help with finding best frames for my face. read more

I'm in for my annual and getting an update for a prescription and Dr. Song has always been upfront with me on where my vision is going. Her employees are always pleasant and the selection of glasses fits even guys like me that think looking like John Lennon with round trim glasses is totally cool! (okay 20 years ago). I like the way they help you find the right frames, it's a system that works and I've yet to feel bad about my glasses and get compliments from friends and family on them. The exams are thorough and you're not going to get the experience you'd get at places like Lens Crafters where you feel like you're dealing with a used car salesman, (my experience prior to finding out about Valencia Optometry). Well worth the drive and easy to find off of Route 5. read more

Have been coming here for years. That being said, today's visit was an eye exam with dilation and frame picking. 2 and a half hours. 2 AND A HALF HOURS. On top of that, and I get the whole HIPAA thing, but come on. My 17 year old was taken to the back, I could hear the conversion on the other side of the wall, and they're discussing insurance coverage and explaining to him what is covered and what is not and asking HIM which procedures he would like done. So I interjected and told them what procedures. Then they took him to look at frames, even though I said we were just there for the exams. Different employee, proceeds to again go over coverages with him and what lenses are covered and telling him the additional charges for everything that is not covered and then asks him what he wants to do. This time he said "we should have my dad here for this discussion". I can't trust that my 17 year old washes his ass right every day or brushes his teeth every day but he's supposed to make financial decisions about MY money? Of course, he knew better, but why didn't they? Understanding HIPAA regulations I get that they can't directly ask me first, but you can ask him if its ok to discuss these financial and insurance matters with a parent, and his answer obviously would have been yes and then I would have dealt with it. But unfortunately that's not how it went. read more

Order lenses from them and forget about them. They claim lenses should go to the insurance lenses shop. If so, what do this shop do?, Just sell the frames and call themselves optometrists? Long story- I bought the frame from amazon and i got it in a day. Ordered lenses from here and i initially got them in 2 weeks but the lenses were very badly fit. My 5 year old would do a better job at it. So we sent it back. Now its been more than 3 weeks and after too many follow ups, we got the glasses back to only find they did one of the glasses but not the other. At this point, the doctor steps in to only say i need to pay more for some other features and it will take another 3 weeks. Hopeless. Their business model sucks. They only sell the frame and send them for fitting to somewhere else. And their choice of enternal lens fitters is horrible too. A bunch of jokers and a timepass practice. Not a serious optometrists. In all this mess, only the staff was little empathetic. But who needs just empathy in a medical need? And why we shd go to a place who cannot get us glasses even after 8 weeks and the other optometrists could get it in a week's time with same insurance plan. For emergency medical equipment like lenses are being handled this way, what makes you believe this process and the retailers? Totally disappointed! Definitely avoid them. read more

Best optometrist Ive ever been to, have been going here for years. Dr Song is so kind and knowledgable amd thorough, and keeps you informed of everything. She's the best of the best! The staff as well, nicest people ever! So friendly very nice environment, read more

Dr song and her staff are wonderful . I injured my eye whilst gardening and she took me in right away . She was reassuring and compassionate . She made sure my prescription was filled even though it was well after hours for her . I will never forget her care and knowledge . She put me at ease . Thank you ! read more

Dr. Song is the best! She is knowledgeable, straight forward, and takes her time during the exam. She genuinely cares about the comfort and well being of her patients and staff. The selection of glasses is large and they help you choose frames suited best for your face. I have gotten my eye care here for years, and will continue to see Dr. Song as long as I am able to. Highly suggest! read more

Got a thorough and complete exam by Dr. Song here and order new lenses and frames. Everyone there is very nice and helpful. No issues at all and happy to recommend them. read more

You're not going to get better care anywhere else. Dr. Song is so caring and considerate to her patients. I used to go to Costco optometry for 7 years but ended up with prescription that was 3 times stronger than necessary. Someone suggested that I go to her and got the right prescription and for the past 4 years I have not gone anywhere else but here. All of my relatives are now going here for their eye care and also many members of our church. I highly recommend this doctor if you have eye needs. read more

First time visiting this place for a regular eye checkup . I am impressed with Dr Song .She has spent very good amount of time checking my eyes and explaining the details very nicely Highly recommend this place . Glasses selection(on display ) is little limited compared to what I have seen at other places read more

Walmart was booked, so they referred me to this office. Dr. Diane Song is a pleasure. She informed me that the prescription in my right eye was too strong and probably the reason I've been getting headaches. I got my new glasses (it took about two hours) last weekend and I havent had a headache since. They have a great selection of frames, but I brought my old frames. They accept insurance, and without insurance, the exams are $49 for glasses. They are actually cheaper than Walmart's optometrist, and the lenses were not nearly as expensive as Lens Crafters. All in all, I'm really happy with the service. read more

Valencia Optometry - Optometrists Near Me - Valencia, California

I was so satisfied when I first began coming here for eye care. But the last two visits compelled me to walk out today! Last year I sat in the waiting area for quite awhile before I asked if DR. Song was even there. She was not! After my eye photos I had to call repeatedly for the results. Today the visit was running late again. The doctor told an assistant to come in the exam room to help me " in five minutes . " I was led out to the finance and frame fitting area so DR. Song could squeeze in another last minute patient, who received a full exam! Finally I was back in the exam room, asking what happened She said the man asked to be seen so he could make another appointment elsewhere! She laughed as she apologized. I walked out and found another doctor! read more

I have been searching for an optometrist with a good selection of eyeglass frames and voila, then I found Valencia Optometry. Their selection of frames is fantastic, but even better is the customer service I've received. The staff are knowledgable and very patient; it takes me forever to pick out a pair of frames. They allowed me to examine and try on so many different pairs and I never felt rushed. That is important to me. Even during the pandemic, I was able to get a new pair of glasses and at such an amazing cost. I will be going to Valencia Optometry from now on! I give more stars if I could. :-) read more

I've been coming to Dr. Song's office for years now. She's very kind and thorough during eye exams. I recently came in and purchased some frames. Due to my high perception the lenses didn't fit the frames properly. Jocelyn was a huge help in the process of picking out new frames that would fit the width of my lenses. I enjoy the new frames and the lenses fit just fine. Great Service! read more

Some of the front desk people are nice and some of them make you wish you went somewhere else to purchase frames.

This place is amazing. I never felt rushed and always felt well cared for, by all the staff, and the doctor. Dr. Song is very knowledgeable, and was able to prescribe glasses for my very high prescription. She also treated an eye infection I had. She did this with kindness and caring, something hard to find in health care, This office also has an in house optometry lab, and can make glasses in an hour! Because of my high prescription, the lenses had to be ordered, however that will still take less than a week. I am so grateful to have found this practice and recommend them highly to anyone seeking high quality care. read more

Extra with Covid. Still temp checking which is ridiculous. Been going here for 3 years and every time they're always 45-1 hr late for appts. I don't have that kind of time to waste. Now they stopped answering phones. Officially moved my business elsewhere. read more

Dr Song is amazing ! I been going for over 5yrs. HOWEVER the front desk seems to be uncoordinated. Where do you check in or check out??? If they can just coordinate the front better. read more

I have wonderful things to say about Valencia Optometry. Their prices are very affordable. Their exam price is the same as Walmart. I recently got referred to see Dr. Song by my mom. I am so glad I have her as my new optometrist. Dr. Song is friendly and knowledgeable. She takes her time to do an exam. I am so grateful my mom Teresa referred me to her. I also would like to mention that Micheal is an exceptional employee. He has a tremendous amount of patience, friendly, and extremely helpful. I had an eyeglass fitting today. He took his time to do my frame measurements and helped me pick out the best items to include for my glass frames. He went over different price options for me, and he took his time to help me, which I am very grateful for. I want people to know that they should choose Valencia Optromitry, especially because of the amazing Dr. Song and Micheal. read more

After an exam I was told both my kids needed glasses. While I was dealing with paperwork I realized one of the staff had taken both of my kids (10 and 7) to the eye glasses to pick out frames. First of all, I was not intending on purchasing glasses form the office and even if I had been, my kids would definitely not have free choice to decide on whatever frame they wanted without consulting me first. The crazy thing, my 7 year old needed to go to a specialist and after a very thorough exam I was told he had 20/20 vision. He DID NOT need glasses. We stupidly purchased glasses for my 10 year old (from Walmart) and when they finally arrived I couldn't tell the slightest difference in clarity with her prescription. besides the "up-selling" the office is filthy. I even asked the gal at the front desk how long they had been in the office, thinking they had just moved in. She said they'd been there for years! It was a total mess. We will not be coming back read more

I have been going to Valencia Optometry since I was 15. 10 years later and they are still great. I love how professional and kind they are. They always make me feel taken care of. Thanks Dr.Song and Philip for always being there. read more

I have nothing but wonderful things to say about everyone here! Dr. Song is so thorough with the eye exam. I have total confidence in her caring for my vision needs. The rest of the staff there is just as thorough, patient, and pleasant every single time my family and I have visited. They have a nice assortment of frames to choose from and contact lenses arrive quickly for pick up if they don't carry them in stock. read more

I've been going to Valencia for a few years now. Both of my kids now go too. They are always so helpful and kind. They are so patience when it comes to picking your glasses. Dr. Song is very professional and I completely trust my eyes in her hands. :) I highly recommend them. read more

Valencia Optometry - I love my new specs!! - Optometrists Near Me - Valencia, California

I will NEVER go back. First visit I must have been the invisible woman, no greeting, no we will be with you in a moment, no eye contact... nothing! The cases were all locked so I could only look but not try on any frames. I decided to revisit a few days later hoping I would be able to talk with someone. Many of the frame cases were empty and the clerk said it would take him too long to fill them. Seriously? He also wouldn't let me touch the frames. He told me I had to wait for him to hand them to me. I guess he thought I was going to steal, bend, or abuse the frames. Certainly not a welcoming place to spend $400-$500 on frames and lenses. On a side note.... the office is FILTHY and cluttered with boxes etc. read more

Called to get an eye exam, put me on hold immediately and was on hold for 10 minutes just for them to hang up on me.

I love Dr. Song! I can't say enough good things about her. I would give 5 stars but their is only one great person on her staff. The other people that work there speak to patients as if they've never talked to another human being before. It's the oddest thing. No smile, monotone, and don't look you in the eye. Overall I will keep going there because of Dr. Song and how great she is. I know that the staff will change over time but she will be the doctor and that's what is most important to me. read more

Everyone that answered my calls were great! Friendly and understanding. They went out of their way to situate your insurance plan and what they accepted. They have great prices right now so I highly recommend checking them out! Unfortunately, my insurance wasn't accepted and they apologized and told me if I asked other optometrist about "____" insurance, they could easily understand which insurance I had. Thank you! read more

I have been coming here for the past 10 years and the service LITERALLY never change. I don't know if they overbook or they just can't manage the time schedule well but I ALWAYS have to wait over 45 minutes to get my eyes checked. Every single time I come, they're always so backed up! If you guys can't schedule people in at the said time, then manage your appointments better!! I keep coming here because it's close to home and I've just been here for sooooooooo long alrd. I think this is the last time I will actually be coming here. So ridiculous!! If you make an appointment at this place, be prepared to be here for at least an hour lol. read more

Years ago some friends and I were coming through the area from out of town. We needed some simple help and Valencia Optometry happened to be open out of all the things places around on a weekend. We came in to describe our situation and the staff along with Dr. Song were nice and accommodating. We got the help we needed and were on our way in minutes. We didn't pay a single cent for the help, but years later I still remember and have the business card from that day. I kept it as a reminder of good people and to give thanks again. Now with the advent of Yelp, I am chiming in to give my public thanks. I wish them all the best and hope they continue to send out good vibes into the world... read more

Valencia Optometry - Business card from years ago, when we got friendly help! - Optometrists Near Me - Valencia, California

I cannot say enough good things about this place. Dr Song is not only professional and knowledgeable but very kind and helpful. This will buy the only optometrist I go to from now on. Her staff is also on the same level as she is. read more