Back during the COVID shutdowns I needed a new ergonomic office chair and bought a really nice…read moreHumanScale Liberty chair here. Today after something like 5 years, the pneumatic lift cylinder either failed or started acting up and I called them about getting it serviced. I brought it in right away and within 10 minutes they had fixed the chair and told me "no charge". I was more than happy to pay for the repair, but they told me it wasn't necessary. That's amazing service. If I ever need another office chair, I'd shop here first, they have an amazing selection of really nice refurbished top-quality options.

Opening a new business or expanding an existing business is very expensive…read more Working with Jerry and Nick at Office Furniture Outlet definitely saved me a lot of money. Great selection, awesome staff and reasonable pricing.

I had a really good experience here! Diego was the employee who assisted us and he was super…read morefriendly and not pushy. I didn't get the "sales-pitch" from him, which is the reason why we decided to buy most of our office furniture through them. Service was prompt, delivery was scheduled a few days out and we had no issues with quality. Highly recommend as they have a lot of items and variety.

Ordered a custom cubicle office door and waited almost 2 months for it to come in. Once it was…read morefinally delivered and installed the door was the wrong size with a 4 1/2 inch gap. I've emailed the two sales representatives twice with no response. Door was not cheap and now it doesn't even serve the purpose for which it was installed. 2 star review due to cost of door was high, long lead time, poor communication, and improper door fit. Door quality is nice if it actually fit the space it was intended for.

As a person who has worked in retail for 20+ years. It is always nice to see a store very well…read morestocked, organized and clean. Everything is clearly labeled and priced. I can appreciate hard work when I see it. The staff is nice, welcoming and always helpful which completes the customer experience nicely.

This is for Staples Corporate... I'm so sad to see that Staples has the poor guy running around…read moredoing everything from checking on people at the copying station, doing checkouts, doing Amazon returns, and Party City balloons. 0 care for Amazon return customers. They checked out multiple people on Staples checkout and have no care for any returns. The associate at the front Monday 7/27/02~6:45pm and literally said they PRIORITIZE CHECKOUT people than returns. And on top of it, with the rush hour, there isn't anyone else there to help support the associate up front. Took 15 minutes and I was the first person in line. When I lined up, it was just me and someone behind. By the time I left at 7:00pm, there was 10 other people in line, with others who left because the line wasn't moving. Terrible if Amazon is going to use Staples are a return retailer. tldr: go somewhere else for Amazon returns.

The usual Staples store format makes it easy to navigate the store. The store signage is also very…read morehelpful. The Sales Associates are helpful and courteous. As usual the main Clearance section is in the rear of the site. Many items are a valued price. Very convenient when you need quality office supplies.

I am writing to formally express my dissatisfaction with a recent experience at Staples…read more I initially purchased a phone charger that proved to be defective upon first use. I returned to the store and, based on a recommendation from a store associate, exchanged it for a different charger. Unfortunately, the replacement charger was also defective. When I returned to the store to request a refund, I was informed that I was beyond the 14-day return window and could only receive a store gift card. Given that this was already the second defective product, I found this policy unreasonable but agreed to proceed reluctantly. However, I was then told that I would only receive approximately half of the original purchase amount. I paid nearly $20 and was refunded only $9. This outcome is unacceptable. Retaining half the value of a product, especially when both the original and replacement items were defective, raises serious concerns about fairness and consumer protection. I have never encountered a return policy that penalizes customers in this manner when proof of purchase is clearly provided. Additionally, I was disappointed by the level of customer service I received from the manager on duty. Her demeanor was dismissive and lacked the professionalism and care expected in a customer-facing role, particularly on a day such as Mother's Day when many customers are already managing busy schedules. I strongly urge corporate leadership to review and revise this policy, as it undermines customer trust and reflects poorly on the company's commitment to quality and service. I also recommend additional training for management staff to ensure that customer concerns are handled with the appropriate level of respect and professionalism. I expect this matter to be taken seriously and addressed accordingly.

Great products with excellent customer service! I purchased a motorized adjustable desk and it is…read morethe perfect size made with quality materials.

I was looking for an office chair for my home office and found the perfect chair at ABI Office…read moreFurniture. I have nothing but praise for Erik who went out of his way to show me all the settings of the chair, put the chair together for me at the store before I picked it up, and helped carry it into my car. Erik will go the extra mile to make sure you have an outstanding customer experience, answer any questions and make sure you like the product. The only downside was the return policy of 2 days, but given the outstanding customer experience, the quality of the chair and price, I highly recommend ABI Office Furniture to anyone.

I have used Advanced Office for 10 years now. They have always given me top notch, affordable…read moreservice. Tony and Pan were by today to do some minor adjustments to what now would be considered a vintage copier. I have two copiers and recently referred them to a non-profit organization I am involved with, that got a new copier, which they are also very satisfied with. Their pricing was also far better than the competition!

This review is for a lease, do not do it! We have been working with Advanced Office for 5 years now…read moreon the lease is about to expire. They cost way more per print than many other companies, overages are outrageous. If you do not cancel 3 months in advanced your lease will auto renew for a whole year, and cost thousands of dollars to cancel. There is an early termination fee on top of that. They have fees on fees so you are never paying what you think. They charge late fees even when you are not late. They don't care about the customer. They don't return phone calls unless they need something, we even tried to get a better printer in order to print on bigger paper and they refused. They are not accommodating, predatory and have lost their humanity. Jean-Louis Montealegre or Bill Steinecke wont return phone calls. Go with a different company. Where you don't have to notify them 90 days in advance and their are not hidden fees.

I rarely experience excellent customer service at big box stores, but this Staples in Solana Beach…read moresurprised me! I had a last minute print job with special sizing, and was at the end of my rope trying to print from home. I came into the Solana Beach Staples store, frazzled and with very low expectations, but I shouldn't have been worried. I was greeted with a 'Welcome' and a friendly smile, and then Natalie got to work trying to understand my project. Turns out she not only understood what was needed, but got to work right away. She was so very patient with me and helpful. Needless to say, the printing project turned out a lot better than anything I could do at home. Are you pulling your hair out with a project? Go see Natalie at Solana Beach Staples. Thank you, Natalie, for your superior customer service! You made my day. I will be driving out of my way to visit this Staples store in the future.

This review is for the TSA pre-check service. The person running the operation on 9/8 in the AM…read morewas ignorant and unintelligent yet somehow managed to be arrogant and offensively condescending to everyone there. She made numerous erroneous accusatory assumptions, and presumptions about the actions of customers both prior to and during their visit. It would be nearly impossible to find a worse agent of assistance. It's astonishing that she is permitted to interact with customers. Everyone else in the store was courteous, helpful, and actively interested in ensuring customers were being helped and were satisfied with their experience.

It's super hard to find an office supply anymore! This location is close so I stopped by…read more I needed acrylic stands for signs, they had 4 boxes so I grabbed them. I got home and 1 box was used all scratched up and instead of 4 stands inside the box someone swapped out a different sign inside. This was frustrating because it meant another trip to the store. They really need to check when people return items and not restock it at full price $29.99. I understand it's not the fault of the people who work there but they really need to check returns. Because this is a waste of time & gas for anyone. My first trip out was great the workers were very helpful and it was a fast check out. The return trip took so long, only 1 cashier and 5 people in line and 4 of them were returns, and it took a lot longer not sure why ‍. The cashier didn't really care why I brought it back but did mark it with a sticker that read damaged sold as is (or something to that effect). So they were clearly putting it back on the shelf. The store isn't well stocked or maybe just sold out (I'm not sure). It was clean and orderly not didn't really have enough stock on what I needed.

Staff changes. I've never felt so uncomfortable in an office supply store and they seemed to be…read moretelling lies in regards to inventory. I 10/10 would not trust them for your business needs or anything more than manila folders

Amy was amazing! Excellent product, excellent price and EXCELLENT SERVICE…read more Thank you, thank you, thank you!

I would not recommend all they want to do is sell new to make greater profits. i asked the sales…read moreperson for a 3X6 office desk. He said I don't have anything used want new? I asked what about this desk? He said that's 30x66 inches I said, Isn't that 3 by 5 1/2 feet? He said did not know you wanted that size? and then asked I can help you with new? Used car sales man for office furniture --- don't waste your time

I wanted to update my RAM this past week. I am well aware that there is a RAM shortage but before…read moregoing to Amazon I thought I'd try to support small business. I called the store and whoever answered the phone was VERY rude. He was like "THERES NO RAM ANYWHERE. TRY AMAZON" well guess what I did try Amazon and got my RAM within a day. It's so sad that small businesses are going out of business, but bad customer service is one of the reasons why. I'm an avid gamer and upgraded to my systems but this store has lost a future customer.

They had what I needed thanks! good selection service and value. Couldn't ask for much more!read more