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    Advanced Office

    4.3 (6 reviews)
    Open 8:00 am - 5:00 pm

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    Staples

    Staples

    3.3(109 reviews)
    5.1 mi

    Great location. I swing by to pick up a UPS package that needed to be signed for. Being just before…read moreChristmas it was quite busy, and a lot of people shipping and dropping off Amazon returns. I did not realize I was in the wrong line. The employee kept apologizing to me but I said no need, it was my bad. Super nice. I hopped in the line up front for my package and the staff up there was equally as friendly and helpful. They had some great deals on print projects (a lot of cards being made it looked like). I don't have much need for office supplies nowadays but if and when I do I will go here for sure!

    I am writing to formally express my dissatisfaction with a recent experience at Staples…read more I initially purchased a phone charger that proved to be defective upon first use. I returned to the store and, based on a recommendation from a store associate, exchanged it for a different charger. Unfortunately, the replacement charger was also defective. When I returned to the store to request a refund, I was informed that I was beyond the 14-day return window and could only receive a store gift card. Given that this was already the second defective product, I found this policy unreasonable but agreed to proceed reluctantly. However, I was then told that I would only receive approximately half of the original purchase amount. I paid nearly $20 and was refunded only $9. This outcome is unacceptable. Retaining half the value of a product, especially when both the original and replacement items were defective, raises serious concerns about fairness and consumer protection. I have never encountered a return policy that penalizes customers in this manner when proof of purchase is clearly provided. Additionally, I was disappointed by the level of customer service I received from the manager on duty. Her demeanor was dismissive and lacked the professionalism and care expected in a customer-facing role, particularly on a day such as Mother's Day when many customers are already managing busy schedules. I strongly urge corporate leadership to review and revise this policy, as it undermines customer trust and reflects poorly on the company's commitment to quality and service. I also recommend additional training for management staff to ensure that customer concerns are handled with the appropriate level of respect and professionalism. I expect this matter to be taken seriously and addressed accordingly.

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    Staples - Stapled if you want good service don't come here!!

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    Stapled if you want good service don't come here!!

    Advanced Office - officeequipment - Updated May 2026

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