I rarely experience excellent customer service at big box stores, but this Staples in Solana Beach…read moresurprised me! I had a last minute print job with special sizing, and was at the end of my rope trying to print from home. I came into the Solana Beach Staples store, frazzled and with very low expectations, but I shouldn't have been worried. I was greeted with a 'Welcome' and a friendly smile, and then Natalie got to work trying to understand my project. Turns out she not only understood what was needed, but got to work right away. She was so very patient with me and helpful. Needless to say, the printing project turned out a lot better than anything I could do at home. Are you pulling your hair out with a project? Go see Natalie at Solana Beach Staples. Thank you, Natalie, for your superior customer service! You made my day. I will be driving out of my way to visit this Staples store in the future.

This review is for the TSA pre-check service. The person running the operation on 9/8 in the AM…read morewas ignorant and unintelligent yet somehow managed to be arrogant and offensively condescending to everyone there. She made numerous erroneous accusatory assumptions, and presumptions about the actions of customers both prior to and during their visit. It would be nearly impossible to find a worse agent of assistance. It's astonishing that she is permitted to interact with customers. Everyone else in the store was courteous, helpful, and actively interested in ensuring customers were being helped and were satisfied with their experience.

Back during the COVID shutdowns I needed a new ergonomic office chair and bought a really nice…read moreHumanScale Liberty chair here. Today after something like 5 years, the pneumatic lift cylinder either failed or started acting up and I called them about getting it serviced. I brought it in right away and within 10 minutes they had fixed the chair and told me "no charge". I was more than happy to pay for the repair, but they told me it wasn't necessary. That's amazing service. If I ever need another office chair, I'd shop here first, they have an amazing selection of really nice refurbished top-quality options.

Opening a new business or expanding an existing business is very expensive…read more Working with Jerry and Nick at Office Furniture Outlet definitely saved me a lot of money. Great selection, awesome staff and reasonable pricing.

I had a really good experience here! Diego was the employee who assisted us and he was super…read morefriendly and not pushy. I didn't get the "sales-pitch" from him, which is the reason why we decided to buy most of our office furniture through them. Service was prompt, delivery was scheduled a few days out and we had no issues with quality. Highly recommend as they have a lot of items and variety.

Ordered a custom cubicle office door and waited almost 2 months for it to come in. Once it was…read morefinally delivered and installed the door was the wrong size with a 4 1/2 inch gap. I've emailed the two sales representatives twice with no response. Door was not cheap and now it doesn't even serve the purpose for which it was installed. 2 star review due to cost of door was high, long lead time, poor communication, and improper door fit. Door quality is nice if it actually fit the space it was intended for.

As a person who has worked in retail for 20+ years. It is always nice to see a store very well…read morestocked, organized and clean. Everything is clearly labeled and priced. I can appreciate hard work when I see it. The staff is nice, welcoming and always helpful which completes the customer experience nicely.

This is for Staples Corporate... I'm so sad to see that Staples has the poor guy running around…read moredoing everything from checking on people at the copying station, doing checkouts, doing Amazon returns, and Party City balloons. 0 care for Amazon return customers. They checked out multiple people on Staples checkout and have no care for any returns. The associate at the front Monday 7/27/02~6:45pm and literally said they PRIORITIZE CHECKOUT people than returns. And on top of it, with the rush hour, there isn't anyone else there to help support the associate up front. Took 15 minutes and I was the first person in line. When I lined up, it was just me and someone behind. By the time I left at 7:00pm, there was 10 other people in line, with others who left because the line wasn't moving. Terrible if Amazon is going to use Staples are a return retailer. tldr: go somewhere else for Amazon returns.

I made an appointment to buy an office chair on a Saturday. They didn't have the Embody chair I…read morewanted so I opted for a Steelcase Gesture Chair. I got a pretty good deal on a slightly used Steelcase Gesture Chair for $700 that retails for around $1.5K The cool worker named Jay recommended chairs and encouraged me to test them out. He told me the chairs came from showrooms so that's why they're slightly used. I was happy with the chair and service.

Just furnished my entire office using this company. They had a helpful employee I worked with who…read morewas patient and we found what I needed for my office needs. I did not do a whole lot of research on office furnishings prior and needed to get this done fast. Overall my experience was good, however getting the furnishings delivered was a bit disorganized . I had to call in a couple times to get the date figured out and it came down VERY close to the wire for me since I was vacating the old office and moving into the new one and needed furniture to avoid disruption in my business . Their moving truck was also broken for about a week or so (understandable) and deliveries were slowed as a result. That was a red flag to me since many customers were at the mercy of just one delivery truck .. I questioned as to why there was not a rental truck or Penske or Uhaul loaner they could have had to avoid being back logged. Being that delivering furniture appeared to be a significant part of their business. I know trucks at uhaul are fairly easy to get as I have rented several on moments notice many times In the end the truck was fixed and we were able to finally get the furnishings delivered. The delivery crew was professional and courteous. I leave very candid feedback so perhaps this last small criticism leaves me open to rebuttal, but I was a little surprised that delivery charges were added when you spend thousands of dollars on furnishings? I understand costs need to be covered but I thought that the amount extra was a bit steep to pay on top of everything else I just purchased.

Ordered a frame online. Never received a confirmation that…read moreit was ready for pick up. When I did go to see if it had arrived I was told it was marked as abandoned. The item was at the pick up counter but the manager Jose refused to give it to me. It was on the counter. It was paid for. He said he had to send it back but I could reorder it. What sense does that make? I still have not received a refund. DO NOT SHOP HERE!! It's a rip off.

I was trying to get a strip of poster board 1 inch tall and 17 inches wide, laminated, to change…read morethe phone number and name on a sign. My plan was to stick the laiminated correction onto the sign. I was told to call after 2 pm when Staples supervisor came in to work to get a quote how much this littie strip would cost me. She said the strip cost $2.00 but I had to use THEIR POSTERBOARD, not my finished product, so they know your job will be compatible with the lamination machine. Well supervisor told me the posterboard cost $12.00 so she quoted my little 1 inch strip by 17 inches long, to cost $14 plus tax! I think I got something laminated over 10 years ago, and I brought my own materials in. I called FedEx, which is closer to my house anyways. Their charge is just $4.95 for the 18 inch x 10 inch lamination sheet sleeve. The $4.95 includes the lamination, so I ws out $4.95 plus 28 cents for tax. The employee did it for me, too. So 5 Yelp stars for Fed Ex and 1 star for Staples.

The usual Staples store format makes it easy to navigate the store. The store signage is also very…read morehelpful. The Sales Associates are helpful and courteous. As usual the main Clearance section is in the rear of the site. Many items are a valued price. Very convenient when you need quality office supplies.

I am writing to formally express my dissatisfaction with a recent experience at Staples…read more I initially purchased a phone charger that proved to be defective upon first use. I returned to the store and, based on a recommendation from a store associate, exchanged it for a different charger. Unfortunately, the replacement charger was also defective. When I returned to the store to request a refund, I was informed that I was beyond the 14-day return window and could only receive a store gift card. Given that this was already the second defective product, I found this policy unreasonable but agreed to proceed reluctantly. However, I was then told that I would only receive approximately half of the original purchase amount. I paid nearly $20 and was refunded only $9. This outcome is unacceptable. Retaining half the value of a product, especially when both the original and replacement items were defective, raises serious concerns about fairness and consumer protection. I have never encountered a return policy that penalizes customers in this manner when proof of purchase is clearly provided. Additionally, I was disappointed by the level of customer service I received from the manager on duty. Her demeanor was dismissive and lacked the professionalism and care expected in a customer-facing role, particularly on a day such as Mother's Day when many customers are already managing busy schedules. I strongly urge corporate leadership to review and revise this policy, as it undermines customer trust and reflects poorly on the company's commitment to quality and service. I also recommend additional training for management staff to ensure that customer concerns are handled with the appropriate level of respect and professionalism. I expect this matter to be taken seriously and addressed accordingly.

Not sure if this is even a legit business…read more I placed an order with them, received an email confirming the order, then I got a call 4 days later demanding another $400 above the price I already paid at checkout. When I told them I'd call them back, I received a second email, immediately after, indicating my order was cancelled.

From the owner: Creative Store Solutions' goal is to provide new and existing business owners the best possible…read moredesign, fixture and store supply solutions available. As a relatively small retail design and fixture firm, Creative Store Solutions prides itself on not only providing quality products, but also providing the customer service required to create long term relationships with it's clients.

After 8 years of doing business with the Temecula Branch, I still am taken aback by how good they…read moreare. They are an absolute joy to work with. No automated answering systems, no press 1 for this, 8 for that, and those automated menus usually don't have the option you're looking for. I get a live person every time. They have been there for me taking care of all my needs. I couldn't recommend them enough. If you need printers, copiers, or just a no-obligation assessment of your own situation, these are the people to talk to. Take the next step, I did, and I couldn't be happier!

We've been using South Coast Copy Systems for years, and they've always taken great care of us…read more There was a short time when my boss decided to try another vendor (don't ask )... but it didn't take long to realize that was a huge mistake. We came running back to South Coast, and honestly, it felt like coming home. Their customer service is just awesome. They're friendly, fast, and always on top of things. Anytime we've needed help--big or small--they've been right there to make it easy. It's hard to find companies that are this reliable and this easy to work with. So glad we're back with them, and we're not going anywhere again!!

I have used Advanced Office for 10 years now. They have always given me top notch, affordable…read moreservice. Tony and Pan were by today to do some minor adjustments to what now would be considered a vintage copier. I have two copiers and recently referred them to a non-profit organization I am involved with, that got a new copier, which they are also very satisfied with. Their pricing was also far better than the competition!

This review is for a lease, do not do it! We have been working with Advanced Office for 5 years now…read moreon the lease is about to expire. They cost way more per print than many other companies, overages are outrageous. If you do not cancel 3 months in advanced your lease will auto renew for a whole year, and cost thousands of dollars to cancel. There is an early termination fee on top of that. They have fees on fees so you are never paying what you think. They charge late fees even when you are not late. They don't care about the customer. They don't return phone calls unless they need something, we even tried to get a better printer in order to print on bigger paper and they refused. They are not accommodating, predatory and have lost their humanity. Jean-Louis Montealegre or Bill Steinecke wont return phone calls. Go with a different company. Where you don't have to notify them 90 days in advance and their are not hidden fees.