On my recent trip to Staples I brought a pencil sharpener to return that I had purchased online. I…read morewent to the front because there was no line at the time and I have been stuck in long ones before. The person working the register got my order id and then hands me a receipt. He was not trained to confirm the details about the amount of my return. Unfortunately I was only given back the value of 60 % the cost of the item online and 50% of the cost in store. The month before this I had placed an online order that never arrived so part of my purchase was using a credit, but not the kind of credit that requires a minimum purchase. So I asked if I could exchange the item instead and he called a manager who was not interested in even listening and she called some 800 number and handed the phone to me. If the employee had confirmed the amount of the return I would have been able to do an exchange, but his failure to do that cost me money. And the manager was unwilling to cancel the return so I left without my pencil sharpener and lost the credit that they gave me for failing to deliver my order. This is not a lot of money, but i expent cashiers to be competent and I expect managers to train them. The store manager was awful, did not care about the customer and took no responsibility for running the store.

After waiting at the passport photo kiosk for 20 minutes I dared to ask an employee if it was a do…read moreit yourself service. She told me to just wait they are VERY busy. I apologized for asking a question. Ten minutes later an employee took my photos. Then I asked for copies of documents to be printed. I was referred to self-service. After following all the steps - the codes sent to me by staples did not work. I approached full service and the employee was condescending and I decided to match her energy. She questioned me regarding the steps I took to complete my copy process. I told her. She spoke to me like I was five years old and asked each question again. She took my phone and said to wait for another code. I went back to the self service machine. The code never came. Another employee hovered offering to help. I let him know what was happening and he told me to go outside because the wifi would work better. This was after the machine had already taken my payment information- I was just supposed to go outside and wait patiently. Other customers came in and had the same trouble I had. It was clear when I spoke to other customers that my frustration was building. After being chastised and being treated like a five year old Esteban let me know I didn't need to give him attitude because he wasn't giving me attitude. I let him know how I felt about this horrible experience and left. No copies. I hate Solana Beach Staples. Worst service of all office retailers.

This is a must place prior decide to invest paying full retail price…read more The staff here is very helpful, & they treat you like a family, they also very aware with the products they sell, & they are very informative. The representative Nick is very helpful and gave us a very polite & great overall exp. Will definently recommend this place. thank you!

I found this place on mine when I was looking to redo our offices at work. Chris was an amazing…read moresales rep. they have a large selection from you and used furniture, including desk, hutches, filing cabinet, artwork, couches, and nice chairs. I got such an excellent deal as I bought to Office furniture, including desk in hutches, which was such a great deal that I went back in about another one. I recommend anybody to go here.

I had a really good experience here! Diego was the employee who assisted us and he was super…read morefriendly and not pushy. I didn't get the "sales-pitch" from him, which is the reason why we decided to buy most of our office furniture through them. Service was prompt, delivery was scheduled a few days out and we had no issues with quality. Highly recommend as they have a lot of items and variety.

Found a nice used desk here and had it delivered to my new office. Good prices and smooth delivery…read morewith no damages. 4 stars because they charged me extra for delivery to my office on the second floor with no elevator and had to wait 2 weeks to get it delivered.

They're not kidding about the EASY button!!! I was able to Recycle my old printer, toner AND…read morebatteries. Then I found a great laptop for like $500 off and after applying all my recycling rewards and the $20 app reward I walked out with a high performance laptop for only $488! I'm stoked. Staples in store shopping has my loyalty. Special thanks to Ali and Bob the cashier. The best!!! Customer service is back!!! After years of being sad at the service at other places. I'm so happy!God bless this place. Truly a 'superstore'.

This Staples always has very friendly and helpful staff that will assist you in all your needs…read more Great selection with well stocked merchandise line the shelves. Back corner of the store has awesome deals on items marked down for clearance. Parking lot is shared with others popular merchants/restaurants, so, parking can be difficult at popular times. And the parking stalls are sized for compact sized vehicles.

I made an appointment to buy an office chair on a Saturday. They didn't have the Embody chair I…read morewanted so I opted for a Steelcase Gesture Chair. I got a pretty good deal on a slightly used Steelcase Gesture Chair for $700 that retails for around $1.5K The cool worker named Jay recommended chairs and encouraged me to test them out. He told me the chairs came from showrooms so that's why they're slightly used. I was happy with the chair and service.

Just furnished my entire office using this company. They had a helpful employee I worked with who…read morewas patient and we found what I needed for my office needs. I did not do a whole lot of research on office furnishings prior and needed to get this done fast. Overall my experience was good, however getting the furnishings delivered was a bit disorganized . I had to call in a couple times to get the date figured out and it came down VERY close to the wire for me since I was vacating the old office and moving into the new one and needed furniture to avoid disruption in my business . Their moving truck was also broken for about a week or so (understandable) and deliveries were slowed as a result. That was a red flag to me since many customers were at the mercy of just one delivery truck .. I questioned as to why there was not a rental truck or Penske or Uhaul loaner they could have had to avoid being back logged. Being that delivering furniture appeared to be a significant part of their business. I know trucks at uhaul are fairly easy to get as I have rented several on moments notice many times In the end the truck was fixed and we were able to finally get the furnishings delivered. The delivery crew was professional and courteous. I leave very candid feedback so perhaps this last small criticism leaves me open to rebuttal, but I was a little surprised that delivery charges were added when you spend thousands of dollars on furnishings? I understand costs need to be covered but I thought that the amount extra was a bit steep to pay on top of everything else I just purchased.

The Staples in PB is super reliable and easy to get in and out of…read more It's clean, well-stocked, and they usually have exactly what I need without having to hunt around. I've used them for printing a few times too and it's always quick and straightforward. Also love that they added Party City balloons, it's such a useful addition when you need something last minute. Nothing flashy, but it's one of those places you're glad is there when you need it.

I have gone to this staples 5 times in a row (all different times a day) just to find an hour wait…read moreto do Amazon returns. I had to go to UPS and pay $1 per return just so I could keep my schedule. At this Staples, I see lots of customers who are frustrated while there are numerous Staples employees who are obviously available and not helping! I find it VERY strange that Amazon buys Staples and then only assigns ONE person, when UPS has like 4, to handle the abundance of returns. Perhaps Amazon wants everyone to pay $1 for every return and force people to return to UPS? I am not sure who makes the $1 - Amazon or UPS, but something is fishy. The manager obviously knows of the LONG LINE PROBLEM and yet NO SOLUTIONS are being offered. Why is the manager responding to these complaints saying they are doing their best, when it is clear, they are NOT! Solution: Assign 3-4 people to do returns and people will most likely not be mad and might even make a purchase in your store!!! I don't know a single successful business in any industry who is fine with one hour waits....with no sense of urgency other than this place. The staff seems zombie like and even with an hour wait, there are times where new staff are being trained at a snails pace putting more strain on the customers. Really bad way to run a business. Shame on you. You should be embarrassed.

Great location. I swing by to pick up a UPS package that needed to be signed for. Being just before…read moreChristmas it was quite busy, and a lot of people shipping and dropping off Amazon returns. I did not realize I was in the wrong line. The employee kept apologizing to me but I said no need, it was my bad. Super nice. I hopped in the line up front for my package and the staff up there was equally as friendly and helpful. They had some great deals on print projects (a lot of cards being made it looked like). I don't have much need for office supplies nowadays but if and when I do I will go here for sure!

I am writing to formally express my dissatisfaction with a recent experience at Staples…read more I initially purchased a phone charger that proved to be defective upon first use. I returned to the store and, based on a recommendation from a store associate, exchanged it for a different charger. Unfortunately, the replacement charger was also defective. When I returned to the store to request a refund, I was informed that I was beyond the 14-day return window and could only receive a store gift card. Given that this was already the second defective product, I found this policy unreasonable but agreed to proceed reluctantly. However, I was then told that I would only receive approximately half of the original purchase amount. I paid nearly $20 and was refunded only $9. This outcome is unacceptable. Retaining half the value of a product, especially when both the original and replacement items were defective, raises serious concerns about fairness and consumer protection. I have never encountered a return policy that penalizes customers in this manner when proof of purchase is clearly provided. Additionally, I was disappointed by the level of customer service I received from the manager on duty. Her demeanor was dismissive and lacked the professionalism and care expected in a customer-facing role, particularly on a day such as Mother's Day when many customers are already managing busy schedules. I strongly urge corporate leadership to review and revise this policy, as it undermines customer trust and reflects poorly on the company's commitment to quality and service. I also recommend additional training for management staff to ensure that customer concerns are handled with the appropriate level of respect and professionalism. I expect this matter to be taken seriously and addressed accordingly.

Not sure if this is even a legit business…read more I placed an order with them, received an email confirming the order, then I got a call 4 days later demanding another $400 above the price I already paid at checkout. When I told them I'd call them back, I received a second email, immediately after, indicating my order was cancelled.

From the owner: Creative Store Solutions' goal is to provide new and existing business owners the best possible…read moredesign, fixture and store supply solutions available. As a relatively small retail design and fixture firm, Creative Store Solutions prides itself on not only providing quality products, but also providing the customer service required to create long term relationships with it's clients.

We've been using South Coast Copy Systems for years, and they've always taken great care of us…read more There was a short time when my boss decided to try another vendor (don't ask )... but it didn't take long to realize that was a huge mistake. We came running back to South Coast, and honestly, it felt like coming home. Their customer service is just awesome. They're friendly, fast, and always on top of things. Anytime we've needed help--big or small--they've been right there to make it easy. It's hard to find companies that are this reliable and this easy to work with. So glad we're back with them, and we're not going anywhere again!!

My experience with South Coast has been extraordinary, from the sales team to the customer service…read more Shout out to Darren, who was able to bring some calm to the storm that was the chaos when our office copier stopped working. They were able to get a technician to us the same day and got us back up and running. Huge thanks to the SCCS team!

I have used Advanced Office for 10 years now. They have always given me top notch, affordable…read moreservice. Tony and Pan were by today to do some minor adjustments to what now would be considered a vintage copier. I have two copiers and recently referred them to a non-profit organization I am involved with, that got a new copier, which they are also very satisfied with. Their pricing was also far better than the competition!

This review is for a lease, do not do it! We have been working with Advanced Office for 5 years now…read moreon the lease is about to expire. They cost way more per print than many other companies, overages are outrageous. If you do not cancel 3 months in advanced your lease will auto renew for a whole year, and cost thousands of dollars to cancel. There is an early termination fee on top of that. They have fees on fees so you are never paying what you think. They charge late fees even when you are not late. They don't care about the customer. They don't return phone calls unless they need something, we even tried to get a better printer in order to print on bigger paper and they refused. They are not accommodating, predatory and have lost their humanity. Jean-Louis Montealegre or Bill Steinecke wont return phone calls. Go with a different company. Where you don't have to notify them 90 days in advance and their are not hidden fees.