HALLOWEEN HELL! WATCH YOUR *BANK ACCOUNTS*YOU MIGHT PAY *HUNDREDS*OF DOLLARS FOR A 1 NIGHT STAY! AND,EMBARRASSMENT OF SOMEONE JIMMY-ING YOUR LOCK!LIKE 2 OBNOXIOUS, IMATURE, GHOST-HUNTING GIRLS DID TO US! MUST READ! Yes, a COOL hotel- we've seen better.We search for historic hotels,have enjoyed many,& while this 1 is lovely,it's not the best; a few nice details,decent rooms,interesting history,etc..BUT only that,which is NOT -worth- the OTHER ISSUES! 1stly, DON'T shower,or 'enjoy' a claw-foot tub,if you're lucky enough to get 1;HOT WATER issues- they even -admitted- to us!-Unacceptable-in ANY hotel,even a flea-bag.This is NOT the days of old where 1 had to boil water for a basin; welcome to the CURRENT century-pay to FIX your water system!It's not as if they can't afford to!
The hotel makes a lot of money,on food/restaurant,rooms,the saloon, etc...& the rooms aren't "cheap",especially if you want the Julia- or a higher,not the Four Seasons,obviously,but still, mid-priced hotel;the Julia we had for the 1st night was $140+.We had NO issue with that,UNTIL; there was a Ghost "tour" (tour yourself,with NO supervision,affecting other guests!),on Halloween night,the night we checked in,the hotel DID NOT inform us-we had NO idea...it WAS their obligation to inform their guests...the people who came for the ghost tour,(& you did *NOT have to be a hotel guest* to do so,ok fine),were supposedly told (we find out too late),that it was 4th floor only(Julia room is on 3rd),& that
anyone that came for that,guest or not,was to -only- use the 4th floor, & ONLY rooms that had their doors -open-& that NO closed doors were to be opened.This was NOT enforced, & how could it be, with NO supervision?!
We ONLY found this out AFTER someone jimmied the lock on our room ON THE 3RD FLOOR,(WHILE we were IN IT,UNDER THE COVERS!),due to the lack of supervision,& literally opened the door on us!Of course, our room was very sought-after,due to it being the most haunted,even MORE reason to -alert- us to double lock,etc..OF COURSE,NO ONE -protected- us from this happening,it was VERY embarrassing,& the 2 obnoxious girls that did it,didn't even get a talking to,let alone thrown out,as 1 manager,Cathy,said,that had she been there,they would have,in fact,my fiancee saw them at breakfast downstairs!
The girls noted we were in there as they opened the door,I said "OMG, what the hell?!" & my guy yelled at them,as they allowed the door to stay open- No, "we're so sorry!" as any decent -adult- might offer; they just laughed & finally scurried off like vermin,while WE scurried to dress & find them or a manager,or BOTH! We DID find them,did confront them, adult -like;no trailer-park drama,no disrupting other guests-we actually respect people-& they lied & denied.They acted like rude teenagers who were mad at US for having the audacity to catch them doing something they KNEW they shouldn't be doing!
We spoke to Matt,a VERY NICE front desk guy, also mortified;he tried to help us in any way,which was limited.He offerred great customer service, & intent,super friendly ,but there was not much he could do.He alerted the managers & owners ASAP that night.After the drama, we went to sleep very late,& it affected our following day,as we were VERY tired.
After speaking with a manager who was very nice the next day,also mortified,he offerred us a 2nd night in a room across the hall for a fraction of the price,however,that room was to be closed off THAT VERY DAY,so the money they made on that room really wasn't entirely a favor to us,had I been a manager, I would've given it for free,after what happened,especially as the room was going to be closed off as of that very day in order to upgrade,which he himself told us!We agreed to pay the $40 for it anyway,as we were SO tired from the prior eve.
To make a an even LONGER,unreal story shorter-ultimately,1 of the girls that works the front desk,whose NOT customer service oriented;the opposite,VERY rude,as if you'd personally attacked her by asking a normal question,or just for checking in, circumvented a credit card "mistake" she made, & charged two cards, made sure 1 manager didn't get my message to call back (Cathy),& called me back herself, in order to not get into further trouble for being rude to us in front of management even,which she already had once!),& promised us the credit card issue was "fixed" & not to expect further issues/ charges.So, they charged BOTH cards,when we heeded her promises,& ended up paying 5 overdraft fees for her mistake which happened yet again 2 days AFTER checking out.Now we have to jump through hoops with the bank & more, to get ALL our money back, & 1 account fixed.
We will most surely,NEVER go back.Our WHOLE trip & following week has been a problem,& we would have made different decisions even after checking out, had we knew there'd be further mistakes. SUCH a dissapointment , & continuing financial hassle~! read more