The only think I would say that was great with this hotel is the interior decorations and historical background.  But other than that, I would say its very worn down.  The governor suite didn't have hot water for my whole stay. When I reported it, the front desk person said there's nothing they could do. They didn't offer any solutions.  The queen suite had a weird smell throughout my stay. Almost like a moldy smell. Everyday I also smelled cigarettes coming through to my room.  Front desk service was very slow. The pillows were VERY uncomfortable. The remote in the room was damaged and didn't work.  Over all I don't think the workers care about their customers. I wouldn't stay here again. read more

The Gadsden Hotel - Hotels Near Me - Douglas, Arizona

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We have stayed here twice, and our latest this week was a great improvement from the first a decade ago. This place is worth staying at just to soak up the history and ambiance. The staircase and stained glass are not to be missed. When you stand in the lobby look around you, you feel transported to another era. The rooms are much improved and comfortable, though the bathrooms are small by modern standards. Be patient for the hot water. The restaurant was great for dinner - see photos of our meals below. We started with cocktails in the bar and the bartender really does a great job. The service here was flawless - everyone was super helpful and pleasant. One thing: there is no place for breakfast here. We bought muffins the night before and made do with the Keurig coffee maker. Our destination early the next morning was Whitewater draw for the cranes - its about a 30 minute drive from the hotel. read more

The Gadsden Hotel - teriyaki salmon - Hotels Near Me - Douglas, Arizona

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A 2-night stay in room 130. The rug is filthy in here. I wasn't able to go barefoot. We had 2 queens and I kept rolling off of mine. I did not feel I could lay straight on the soft mattress. So much needed here to improve. There have been a few upgrades but much more is needed. A simple bath mat please. Very slippery and no anti slip strips in the tub or handle to hold onto while showering. There is one handle outside the tub but not reachable under the shower which is hard to get running water from. The toilet commode is very tightly in a corner. One has to sit across it not straight on it and I am a small person. The restaurant is rarely open, same for the bar/saloon. We have stayed here in the past but never again. If we have to visit family here we will stay in Bisbee or with family. Sorry, such a shame as there is elegance in the old lobby and much history here too. read more

Nobody can deny that the history and ambience of this hotel makes it a must visit when in Douglas. Every detail of the lobby, from the check-in desk to the seating to the antiques on display to the lighting to the grand stair case, is absolutely amazing. I felt like I had stepped into a time capsule. Upon arrival, the staff was extremely friendly and helpful. We got to our room, and it was a nice size for three people. The room lacked the charm that the lobby did; there were no frills, but it didn't really bother us. The only thing that didn't work in the room was the tv. Other than that, the beds and bedding were very comfortable, and although small, the bathroom was classic and functional. My friend and I explored the htoel to find and old-time elevator, telephone booths, and two museums of the area. I loved learning more about the area. We enjoyed really delicious drinks in the bar at the end of the night, and felt refreshed and ready to take on the day upon our departure. This is definitely worth a visit! read more

I stayed here for a work trip! I was bummed that the restaurant and bar was closed. I couldn't take advantage of those! When you first walk in it smells like an estate sale. But that's goes with the history of it and long-standing of it right? Idk The employees were super nice and helpful when I asked questions because I'm new to the area. The room was nice and cold but at night I felt like it would get hot out of nowhere even when I had the cooler on 69. Very convenient area, less than 10 minutes from everything. I especially liked that even though it didn't have a gym they gave us day passes to the Power Zone Gym. Good partnership and smart for visitors. They don't advertise it though. Which I found quite odd, I only ended up finding out from the front desk person because I went to get a water and told her I was going to the gym. Otherwise I wouldn't have known and would've paid for the $7 day pass price at the gym. Isn't bad, but I highly suggest they advertise that partnership. It's a great addition. Plus it's walking distance. I liked that I was able to park right up front. read more

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Amazing Historic Hotel that is a must see. Stayed here in Jan 2020. No central heat / AC Amazing finishes & history - great owners! read more

After a quick search for things to do in Douglas, Arizona; I knew that I had to check out the Gadson Hotel. STAR #1: Rich in history! Every stone and pane of glass in The Gadsen Hotel offers up a wonderful insight into the history of, not only The Gadsen Hotel, but Douglas. There's a great feature about the grand opening of the hotel in the lobby. There's also some interesting info about the hotel's connection with Pancho Villa to the right of the grand staircase. STAR #2: Super friendly staff! As I made my way into the lobby, I knew it may be odd if I just started poking around the hotel. So I approached the desk and asked if they'd mind me taking some pictures and reading the informational signage. The concierge was all smiles and let me know where I could roam without batting an eye. So kind! STAR #3: Plenty of amenities! Saddle and Spur Tavern is located just off the lobby for all your dinning and drinking needs. There's also an ice cream and pastry shop named Casa Segovia next to the tavern for those sweet treats. STAR #4: Event space! They offer up space to host a variety of events in style. I'm so glad that I chose to check out The Gadsen Hotel during our brief stay in Douglas. Definitely worth stopping by! read more

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I have a long fascination with border towns. It doesn't matter if it's a city or simply a few structures in utter desolation. Border towns are the jumping off point to travel dreams and I like to think a more eclectic collection of characters inhabit places like these. It takes a long time to drive to Douglas so it's not the kind of place you'll pass through accidentally. If you're here, it's because you arrived on purpose for one reason or another. There isn't much to Douglas itself anymore. It's a rougher place that has certainly seen better days but images of this town have remained in my mind and I had to return for at least one reason: The Gadsden Hotel. The 20th century playwright, Thornton Wilder, passed through Douglas when his car broke down. After checking in to the Gadsden, he kept extending his stay: it lasted two months. I didn't have time to check in but I plan to do so in the future. The ornate lobby features marble, Tiffany-inspired stained glass windows, and comfy old leather chairs to while away some time in a book that you've always wanted to read. Depending upon the time of day, hazy light filters into the lobby like vestigial puffs of cigarette smoke from a bygone era. Some neon signs, potted plants, an unattended shoe shine stand, an old tavern, a tin-ceilinged dining room: the Gadsden checks the boxes that fuel nostalgia and romance. Hollywood and television have found this place over the years. Wedding receptions now routinely take over the lobby. If you're staying in one of the rooms on the mezzanine level, the free ear plugs may come in handy. The Gadsden seems an ideal place to disengage from the world and let your imagination run wild. Thornton Wilder found inspiration here. Maybe you can, too. read more

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Made reservations months in advanced for Boarderlands Gravel race. Hotel called me to tell me they canceled my reservation due to a problem on their end. Manager did nothing! Did not care one bit. Clueless staff and terrible customer service. Great first impression..Do not stay there. NOT doing Boarderlands race. Epic failure all around. Piss poor Manager and Customer Service is totally unacceptable! read more

Ana was an amazing help. Ana was very accommodating,very kind,and professional . She went above and beyond for my Grandmother and her friends. I really appreciated how she connected with my grandma and her friends. Very clean. Nice place to eat in the Hotel the 333 . There was lots of parking (in the front of the hotel there was handicap parking)and on the side and the back. The only downside of the hotel is there's no handicap shower. There is an elevator that the staff (Ana) helped us in and out of . read more

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My husband & I really enjoyed our stay. We were in town to watch our grandson who plays baseball at the College. The Gadsden Hotel exceeded our expectations. The room was very clean and comfortable. The hotel clerks were very friendly, courteous, and helpful. We enjoyed our dinner and cocktails in the cafe! Great service. The Hotel is magnificent! Thank you! Cindy & Bob - Needles, CA. read more

Unqualified manager makes a hostile, toxic work environment for employees. I've seen him micromanage his front desk staff so I can only imagine the environment when guests aren't present. It makes for an uncomfortable stay knowing that. However, I have had quite a positive experience with the front desk staff and restaurant staff so props to them. Also, it has to be a health hazard with all the water damage in the ceilings and walls. read more

I had such a great experience here and hope to return to eat here again. First, the hotel is gorgeous! GORG-OUS! The outside looks old, but once you're inside it takes your breath away at how stunning the architecture, art, designs, and decorations are. We ate lunch here and I had what was probably the best chills relleno of my life. The food is fresh and delicious and the staff are so wonderful to speak with. I can't wait to return and hope soon this will be a favored hangout for me. read more

Beautiful historic hotel. So much to see just inside there. They have a small museum honoring military pow hero's. Large stain glass windows and old telephones. Grand piano. In the center of town. So many little shops and a cute little park across the way. Everyone in town is polite and helpful. Great little getaway read more

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Been coming her for over 30 years. Now that new management has taken over it's just horrible customer service and he rooms have an odor of uncleanliness to them. We booked a specific room upon arrival they said it wasn't available and baited and switched us. We were told when booking there was a military discount when we checked in NO military discount. Guy at front desk was incredibly RUDE and made us feel unwelcome This will be our last stay at this hotel it is being ruined by new management,'people giving wrong reservations information on the phone and the front desk attitude that was given us today at checkin. OH and don't lose your key THEY NOW CHARGE YOU $100.00 ‼ This hotel has turned into a heartless money hungry hole in the wall. Gone are the days of class and people who made you feel welcome! BYE FOREVER, Motel 6 is better than Gadsden now. read more

We had the pleasure of staying at the Gadsden this past weekend. The lobby alone is worth the stay. Our double queen room was huge, but lacking in decor. This was to be expected, but irrelevant given the ambiance of the rest of the hotel. We had dinner at the hotel restaurant, which was lovely. The staff and the food were both amazing. The other hotel guests were friendly kindred souls, as we were all there for the experience of staying at these historic gem! read more

They are OPEN!!!! This hotel is amazing and the customer service is outstanding! They go above and beyond to meet your needs in spite of the COVID hard times. The hotel is very clean! The rooms may be dated but they smell good, it is clean, nice and cool. The beds are extremely comfortable. No problems at all and I believe I heard that they are working now on updating. The food was so good and inexpensive as well. read more

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Maria and Jacqueline were so kind and wonderful!! The building is an amazing piece of history and Maria and Jacqueline were so gracious!!

We attended a 50th birthday party event here the weekend of August 13...the hotel itself is beautiful! Lobby, bar and cafe are amazingly decorated and well appointed. The speakeasy space was perfect for our occasion...however...AC was not functioning in a portion of the space (in AUGUST!), they ran out of booze, and the service was not so good. The host for the evening was abrasive and should not be customer facing, she was easily annoyed and communicated by yelling. The bartender was very nice but didn't have a any training. In general, the entire customer facing staff could use some Customer service training. There is a great opportunity here to be an awesome event space... read more

What a terrible shame that Douglas has to feel embarrassed and travelers will feel disappointed at the utter failure of the new absentee ownership. We stood at the entrance to the restaurant and were ignored by a "server" who had his nose in a computer across the room. We finally approached him and asked for a table. He motioned but untrained as he is, failed to escort us. We were seated for 5 minutes, 10 minutes, 20 minutes. No one came to the table. Other tables were filled with dirty dishes. We left. Be aware that any positive reviews are probably posted by friends or paid reviewers. Eric! Get your act together! This town and this hotel deserve better. read more

Great service! Amazing experience. The staff is super friendly. Breakfast in the 333 cafe was also on point

Beautiful lobby, very friendly staff, restaurant food and service was excellent. Room was very clean, bed was comfortable but the room felt cheap. Front door and bathroom door did not latch, plastic sheeting over the window so you could not see out. Our room did not have a fridge but the same room next to us, for the same price did. read more

This is a review of the restaurant. The dining room is definitely worth visiting, but the food is a mixed bag. My burritos could have been much better, but they were edible. The real shocker was when are "nachos" came out of the kitchen. I was expecting something good considering the hotel specializes in Mexican food, but the nachos looked like something you would get in a ballpark. The service was a slow, but not horrible. read more

The Gadsden Hotel - Horrible Nachos - Hotels Near Me - Douglas, Arizona

I have wanted to stay at The Gadsden Hotel since I saw its Grand Staircase, Mezzanine, and Tiffany glass mural on an episode Hotel Impossible. The Boy and I were planning a trip to Bisbee and I knew finally, this was my chance. Things got off to a bit of a rocky start. We arrived and the lobby did not disappoint. No matter what time of day, the stained class mural and sky lights are lit up and can't help but grab your attention. We got our keys (old school) and headed to our room on the 3rd floor. And headed right back down to the desk. I booked our room through a 3rd party site where there was no mention of "historic rooms" and only pictures of the updated rooms. Historic is just a quaint term to describe a room, in a century old hotel, that has pieces of furniture and carpet from various decades (all of which have to be at least 20+ yrs old) including a polyester comforter that who knows how many guests it has comforted over the years. We were also right down the hall from the reported "haunted" room of 333. Nope, nope, nope, nope. Fortunately, James at the front desk, was able to save the day and moved us into a renovated room that I had had my heart set on since 2013. The remodeled rooms are nice, each comes with a window air conditioner and a portable radiator style heater which was a life saver at night. The bathroom are small, (this place was one of first hotels to feature in-room bathrooms when it was rebuilt in 1929 so chill, brah) but are sweet with the old subway tile and original, individual hexagon tile flooring. The remodeled room are all on the Mezzanine level, which is right by the lobby, can get a bit loud but never to the point of being disturbing at night. They even had a gentleman playing piano one evening which was a nice touch. The staff also made our trip very pleasant, from James at the front desk to our housekeeper (mad towel rack art skills) who also fills in as a bartender at the Saddle and Spur (I am SO bad with names, sorry!), we enjoyed talking shop with the staff about this amazing hotel. Everyone was very helpful, pleasant, and hustled, even at 11 PM when we realized the breaker had tripped leaving us with no working outlets. Some line items about the hotel if you are staying here: -Its old, don't get bent out of shape about the wi-fi password or that the bathroom is small. -The room is very accommodating with an iron, ironing board, microwave, and mini fridge but bring your own damn hair dryer if you are going to be butt hurt about them not providing one. -It's a small boarder town, locals will drive by at night bumping rap or mariachi music, if this will bother you be aware. -Parking is on the street and is over night, beware of the curb height on the side streets, its a long way down. -Be mindful of the other guest when you are in the lobby and yell to your significant other to make sure they locked the car. We can hear you, the entire Mezzanine level can hear you. -Tip the staff, they do a great job! -Bring your camera, everywhere you look in the lobby is a photo op So if you are in the area, not in the area (make a special trip!) I recommend staying at The Gasden Hotel. read more

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This review is for the restaurant. We had a great time! Excellent service, delicious food, very reasonable prices. A party of five had drinks, appetizers and entrees for $85. They feature Sonoran cuisine and American. Tip: order a few plates of the bacon-wrapped jalapeño poppers. They aren't breaded either. You'll be so happy! After you are finished eating, ask for a tour of the renovated rooms from Hotel Impossible TV show. read more

The Gadsden Hotel - Bacon-wrapped jalapeño poppers...delicious! - Hotels Near Me - Douglas, Arizona

Yeahppppp you guessed - the only magnificent place to stay in Douglas !! Clean clean clean rooms, elegant - classic hotel and wow food from breakfast to dinner and more bar etc, coffee shop, restaurant and again all very very reasonably priced !!! Enjoy - gf read more

Great place to stay in South Eastern AZ. Very close to Bisbee. This place just screams cool. My wife and I stay here whenever we visit that part of the State. read more

Such a great staff and so much history! I got an awesome breakfast at the cafe. Ask for a tour- it's wo

This hotel is very nice. Lots of history and very vintage. The room was very clean. But over all you will not find nicer people in the hospitality industry. They go the extra mile to ensure your stay is as comfortable as possible. I'm definitely going to make this our go to hotel anytime we visit Douglas. read more

The Gadsden Hotel - Hotels Near Me - Douglas, Arizona

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The Gadsden is SO cool. This is a historic hotel worth staying at. Drawbacks are that not every room has a fridge and noise REALLY carries from room to room. Otherwise, the staff are SO delightful and accommodating. The patio is a lovely place to hang out and the lobby is NEAT! read more

I loved it! I consider myself a hotel snob, staying in anything less than a Marriott or Hyatt is just not going to happen; but in Douglas, AZ your choices are scarce. The Gadsden is a historical hotel with its historical quirks but our room was clean warm (with the use of a quaint fireplace heater) and the bed was sooo comfortable I actually looked at the mattress brand to replace the one at home! The bathroom was small, but back in 1929 that's just how they built them, clean and had the old subway tile still intact. It had an old cast iron tub, I'm guessing it was original because there was no spill drain! Brand new carpet linen and furniture to include flat screen TV. In reading so of the older yelp reviews most all of the complaints have been resolved. The biggest one being the renting out of the "historical rooms!" These rooms are no longer rented. Currently the only rooms being rented are on the second level and all have been refurbished. The new owners purchased the property two years ago in 2016 and have begun the mighty task of overhauling this old gem. So far their renovations are jaw dropping. You can truly tell this couple has a passion for preservation and style! They are very accommodating, my husband and I stayed over the Thanksgiving holiday, when we got back from grandma's we really just wanted to get a drink at the bar and relax. Because they had given the staff the holiday off to spend time with family (I know right who does THAT anymore??) the bar was closed. As we walked over towards the bar to see if it was open the owner shouts, Its closed but go on in and I'll be right there to open it for you! They are also active in the community. Over Halloween they did a haunted hotel in which, all of the proceeds go to LOCAL charity. Its so rare now days to see entrepreneurs taking on such a great task and being so involved with the day to day operations, their customers and their community. We don't go to Douglas often maybe once or twice a year to visit family, but I can say from now on the only place I will stay is at the Gadsden Hotel. read more

The Gadsden Hotel - Lobby area - Hotels Near Me - Douglas, Arizona

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Very beautiful hotel. The lobby is amazing. The staff very attentive and friendly, the girl at the front desk was very and nice and accommodating. Although when I was getting coffee I was asked by another staff member if we were staying there. "Yeaaaaaa we are" or do you think we are stealing your Costco brand coffee? Lol The hotel lobby doors have a curfew and we weren't told that we needed to call a number to get into our rooms. So yea. The room could have been cleaner. The long mirror was dirty and there were some hairs in the tub. I get grossed out with hair. The hotel is very very beautiful! So other than the rooms needing some more cleaning attention I would stay here again. read more

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Ate lunch at the Cafe 333 had a great Cesar salad. The cafe was beautiful restored to its original splendor. The hotel lobby is grand. Met owners and they are a wonderful couple. Next time we are in the area we will stay here. read more

Had a drink in the bar and dinner in the restaurant. Food and service were good. Fun to look around a historic hotel. Don't miss the chipped step in the lobby where Pancho Villa rode his horse up the stairs in the hotel! read more

This review is only for the coffee shop. The Gadsden is an amazing historical building, but it's a shame that this place looks horrible. The owners or management have let this place go. The booth that we sat in was broken and the seats were torn. We asked for a simple cup of coffee and that took forever because they didn't have coffee made at their coffee shop. The wait staff seemed bored and more interested in chatting than being attentive to their customers. This place needs help bigtime. read more

What's wrong with the Gasden Restaurant!? What a shame, such a pretty-historical building/hotel to have such a crappy restaurant. Well...I should state the positive first, ...right? Building is pretty, tables are set right, ambiance is ok. But food! are you serious? Cold burritos, greasssy tacos? out-of-a-can beans? tasteless enchiladas....noooo! When you are that close to Mexico there's no excuse why not to have GOOD MEXICAN FOOD! Please somebody do something! or less people would go there.... read more

Amazing piece of Douglas' AZ history. Have the honor to meet Mr. Florencio (owner), thank you for your valuable time and all the information you provided to myself and wife. Restaurant's food and service, definitely outstanding! Highly recommended, great value for your money. read more

Seems that the choices are limited in Douglas and I stayed here based off of other ratings compared to the options. The bar is cool. Drinks are like $3 (hello!!) The rooms are dated and there is not central A/C but in the summer, it actually wasn't as warm feeling as I thought it would have been. The place is kooky and the staff are really nice. If in Douglas, live large and stay at GADSDEN! read more

We stayed here as part of a Valentine's Day weekend in the Jacuzzi Suite. The front desk help was incredibly nice and helpful. We ate breakfast before we went in to the room. It was a shame, because everything in the hotel was beautiful. We saw corned beef hash on the menu and asked if it was home made. Our waitress said yes. "Great", thought we, "We shall order it!" Richard got it, and I got eggs benedict. Our waitress wasn't exactly rude, but she sure as heck wasn't very friendly. Then the hash came out, and it was absolutely from a can. It wasn't crispy, it was heated up. My food was good, I got tomatoes instead of ham. Oddly, it came with a side of toast and breakfast meat. Richard was very disappointed with his breakfast, and I kept trying to get him to trade with me, but he just put it all together and ate it, like a trooper. We brought this to the waitresses attention and she said, "Oh well, my bluff, right?" Then we went into our room. Oh, my god. I have never been in a Jacuzzi Suite before, and this was amazing. The bed was super comfy, and room had crosses decorating it, which we learned very interesting history about. It had a very Mexican feel to it. We will be back after learning there is a headless ghost in the basement and one of the third floor. I would love to stay in the Jacuzzi Suite again! read more

This review is for the hotel, not the restaurant. Maybe that was self evident, given the title. My colleague asked me what movie this place reminded me of... REDRUM! Haha, I was waiting for Jack to pop around the corner! The place had a cool foyer and nice dive bar, which is why I give this hotel 2 stars instead of one. We attempted to stay here and eventually left for something better. There were bugs crawling in the hall, the rooms were below standard, and they didn't have an iron on hand for my wrinkled clothes. This place has great potential too. Maybe someday they'll look into updating the rooms. read more