I originally had an issue with the hotel, however the manager Helen was quick to resolve the issue and told me about exciting new things to come. A lot of renovations are underway to bring this hotel back to its former glory. I'm excited to see the transformation. read more

The 5 Stars is for my visit in 1972. I am so grieved. Someone buy this Hotel and take it back to what it was. I stayed at the Copper Queen Hotel, during Thanksgiving in 1972, which was many years ago, when it was owned by Mr. Steve Hutchison, and it was a wonderful and memorial experience. The owner accidentally did not book my room and when they realized they made a mistake, they did not charge me for staying. I ate there on Thanksgiving day and the food was delicious and the Pumpkin Pie was excellent. I just can't believe how crotchety the Copper Queen Hotel, the Belle of Bisbee, has become! read more

This was our second stay at the Copper Queen. Last year we booked through Hotels .com. The reservations for this year were made in their lobby face to face and it still got messed up. While waiting in their lobby to check in, I overheard the clerk tell people that they made their reservations through Booking .com and that's why they weren't in their system. Likewise, there were complaints about water damage and mildew. We had the same issue last year in that Friday wasn't scheduled, but Saturday and Sunday were. They required we check out Saturday morning and check back in Saturday afternoon. Keep in mind Saturday morning is the Bisbee 1,000 event and check out is 11 am, before the end of the race. After this year and watching multiple people have the same issues, I'm convinced they are only staying in business because they are the nicest hotels in Bisbee. No one stays in business when they are this bad at what they do. Everyone that approached the front desk and didn't have a reservation didn't matter because they filled the rooms. We won't be staying there again because it's not worth the exasperation of finding out your reservations aren't correct and you don't have enough rooms for your entire party. If you're in town for the Bisbee 1000, I highly recommend a different hotel. read more

Step back in time while visiting the oldest hotel in Arizona! Rich with mining town history and funky art vibes! This hotel is an experience to put on the list. It's right in the middle of the town so walking to coffee, shops, eats and the mine tour is very convenient. We had two sets of guests; one in the second floor above the bar that wasn't as nice as the more quiet and spacious 4th floor room we had. There were a few things we saw that needed attention, but for a small town & last minute booking, it wasn't a deal breaker. The room was comfortable and simple, beds on the 4th floor were nice for the night. I recommend exploring all the floors to see the pool, balcony and sitting parlors that are historically decorated. The restaurant was closed during dinner, but the bar was open - although it was too crowded for our family & party of 6. The continental breakfast is served in the restaurant week day mornings; simple coffee, yogurt and English muffins. Check in to obtain "real keys," is easy. The town of Bisbee itself is bustling with tourism right now, but the small city seems to have been hit hard with pandemic struggles, as many places I visited just two years ago are now closed. Tid bits: There are going to be things in a century old rural area hotel that are not like staying in a new updated hotel. Parking is listed as free in the website, but definitely a free for all, park where you can in town. read more

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The Copper Queen was a unique experience. Such an interesting history in an adorable town. There is so much to do in Bisbee. Friendly service, comfortable room, kitschy saloon and restaurant. We would totally go back for another stay. Elevator was not working and parking is challenging otherwise I would give 5 stars. read more

If you want a section 8 hotel this is it. The bed was from 1910 uncomfortable as hell. The 1 ice machine didn't work. The elevator didn't work so plan on dragging your luggage 2,3 or four levels. Our closet door was stuck closed we told the asshole guy downstairs and he said he will look at it and never did which was nice because we were there for a wedding and had no place to hang our clothes. Now back to the ass at the desk..when we checked in I parked out front to unload luggage he came out and said I could park there if I move up a hair and get closer to the wall so I did. The next day while being out on the balcony he comes out and says you can't park there and have to move. Now if he told me that when we got in I had plenty of other close parking but no he says this on a Sat afternoon and when its raining. I told him u said I could and he flat out lied and said he doesn't remember that so the closest spot I found was 2 blocks away. Anyway he let someone else park there right after for the night. So customer service is definitely not important to them. Only plus the food at the bar was pretty good. As for the ghosts they probably left because they were to embarrassed to even be there read more

We came for dinner. The chair I sat in was broken. The waitress was friendly but inattentive for 20 minutes to get our drink order in, and the dinner, the salmon, was very subpar, overcooked with a heavy sour sauce. Very disappointing. Folks, you can do better. read more

Improve management. Horrible experience with our reservation, someone screwed up and it wasn't us. Made our reservations 2 months ago for 2 rooms king beds, three nights. Checked in, was told our reservation was for 2 queen beds for two nights. Our friends took the queen room for three nights, we were told we could only stay 2 nights in our king room. The young man at the desk the first morning assured me he we were good for the third night in the same room, cool! Our second day, manager was yelling "why are they still there?" She was literally angry at US for their fault. We should NEVER have been spoken the way she spoke to us. Very unprofessional. Her final response was "Fine, stay in the room, I'll figure it out." Well that's your job, lady. Never again will we stay there. I'm so disappointed I took our friends to stay there. Management should be ashamed of themselves. Such a shame what they've done to such a beautiful, historic landmark. read more

Recently stayed a night at the CQ hotel, believing it was an upscale historic hotel. It is old, for sure! First, a couple of safety concerns: No phone in the room. No desk clerk after 11 pm. If there is a fire in the hotel, how do they notify the guests? Water from the faucet was dangerously hot and the faucet took two hands and quite a struggle to turn on and off and adjust the temperature. Our room had 2 nightstands and a queen bed (original mattress?). No chairs. I asked a young man working on a room down the hall for chairs. He had to call and get permission from a boss - involving a very long call probably discussing his next work schedule, while I waited for an answer. He was able to get me 2 folding chairs. Classy! Trudged downstairs to the desk to inquire about bottled water. None. Even Motel 6 gives bottled water! One hangar in the closet. Trudged back downstairs to ask for more hangars. Desk clerk (with a face full of shrapnel and an attitude) grudgingly brought two more. I pointed out that the dogs across and down the hall were barking and she claimed not to hear them, rather than dealing with the owners. A small window unit provided the only heat and drowned out the TV every time it came on - at least every-other minute. The TV remote barely worked. No wash cloths in the bathroom. The floor and walls at the trim were dirty. The shower was dirty. The window in the bathroom was cracked and leaking very cold air. No clock. Cracks, peeling paint, dirt everywhere. Icing on the cake came the following morning when we tried to eat breakfast in the dining room. No menu to view outside. No hostess. We asked the people seated inside if they had been given a menu. They had, had ordered and were waiting a very long time for their food. We sat at a table. A waitress (very nice, by the way) came and told us to "sit anywhere", brought us coffee, took our order. She returned later to inform us that -even though she had taken our order for eggs, they in fact had NO eggs. VERY DISAPPOINTED IN COPPER QUEEN HOTEL. I would not have given it any stars, but Yelp won't let you comment without at least one star. read more

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Glad for the historical experience. But.... elevator has been out of order for quite some time in a 4 story hotel. I'm on oxygen, no 1st floor rooms. Dining room food was good but slow. 25 minutes for basic egg breakfast and we were first table after they opened half hour late because nobody had keys to the door. Dinner server had no bartender and she didn't know cabernet from chardonnay. Not her fault. read more

We ate, drank and stayed here. The experience and ambiance was amazing! We'd totally do it all again.

The Copper Queen Hotel is a stunning landmark and a trip back in time. We loved everything about our stay: the room, the staff, the lobby, the food... all excellent. We are paranormal investigators and we requested the most "active" room in the hotel. Crissy, the manager, promptly gave us room 415 (Billy's Room). After a wonderful conversation, she also offered to let us investigate room 315 (Julia Lowell's Room). Both locations have a tragic history as well as reputations for hauntings. These rooms did not disappoint! We experienced activity big time. We ate dinner in the bar- one of the best French dips I've ever had. And breakfast in the restaurant, also tasty. The decor is art nouveau all the way, and gorgeous. The staff- from the front desk to the servers- were wonderful and friendly. The rooms are clean, and although modernized, have kept their Old West originality. We highly recommend booking some nights here. We will be back! read more

Wow. Just wow. No working tv. Horrible non-committal wifi. Internet was described as "wonky" by the hotel staff. Spot on. No hot water and no working bathtub drain stopper. I stuffed a towel down the drain so I could take a lukewarm bath. The toilet handle felt like it could break at any moment. Towels were at one time white, I imagine. It's an old hotel, yes, but I've stayed in other old hotels with less issues. I'm going to say hard pass. read more

Honestly this place doesn't even deserve one star. Stayed at the copper queen hotel for 3 nights, at no time did we receive any type of maid service. We had to hunt down the maid to get towels and toilet paper. Garbage cans were full and never emptied. Their so call restaurant is usually closed and if you want to talk to someone at the front desk, you won't find anyone there because they are usually out on the patio socializing and smoking. The place is filthy, unkept and honestly disgusting. I stayed here 30 years ago and absolutely loved it. The staff were amazing and very attentive, they took pride in the hotel and it showed. Sad to see this grand Hotel turn to absolute Sh;@,t. We paid $100 a night, for what? They couldn't even offer a continental breakfast, or perhaps even a cup of coffee. No mini fridge or a safe to put your belongings. Do not stay here it is horrible. read more

Copper Queen Hotel - Filthy sheets - Hotels Near Me - Bisbee, Arizona

The elevator in the Copper Queen Hotel has been taken out of service and this fact is not well known without a detailed search of booking site reviews. The hotel's lack of transparency in this regard is troubling and probably an ADA violation. Additionally dining service was lengthy and tedious (1 1/2 hour wait for dinner). Desk staff on the evening shift were inhospitable to say the least. This is so disappointing as we have been guests many times over the years - and to see the quality of this unique property decline is sad. read more

We will never stay here again!!! If you are looking to stay in Bisbee I would recommend you look elsewhere. Upon check in they could not find our 2 night reservation and blamed us for booking it through booking.com. Seriously?! But they had availability so gave us a room. The room however was in rough shape to say the least with blood dried on the walls!! We asked them to clean the blood but they did not. The next morning we asked the front desk if we could leave instead of staying the second night due to the room condition and they agreed and said we would be refunded for the night we did not stay. They NEVER refunded us and NEVER returned my calls to find out where our refund was. This hotel is run by thieves!! For a hotel that only exists because of tourists they sure treat their customers like garbage! Shameful! read more

Went yesterday June 17 my daughters birthday they were awesome got our room earlier than expected.The lady at front desk was super knowledgeable and sweet answered all of our questions.will be going back there again . read more

Copper Queen Hotel - Hotels Near Me - Bisbee, Arizona

I stayed there with my boyfriend in November and the heater/air conditioner window unit kept switching from warm to freezing the entire night! I was rubbing my legs together so hard in bed, trying to create friction to get warm ,that I ended up pulling a hamstring, SERIOUSLY! Also the rooms are huge but very sparsely furnished & what furniture there is ,is pretty shabby. Id never stay there again,not even for free. read more

I don't know if this hotel has ghosts, but I do know that it doesn't have water pressure! We stayed in one of the rooms that is famous for being haunted. Nothing happened in that regard. Trying to take a shower was hard. We were not able to wash our hair due to the water pressure being so low it would be impossible to rinse shampoo out. The toilet wouldn't flush right away, you would try to flush, it would make noise, and nothing would really happen. I wouldn't stay here again, but I would possibly visit the bar area. read more

We ate breakfast in the Spirit Room here at the Copper Queen Hotel. By far the best breakfast in Bisbee. Our Waitress Betty was amazing! We highly recommend. read more

Landmark hotel centrally located next to brewery gulch. The resto is now open and the menu is great serving big portions.

ROOF LEAKED GREY WATER FROM ROOM ABOVE ON TO BED and was offer a $20 compensation 36 hours after leaving. At 2:18 am the roof began to leak, I called the front desk as soon as it happened, but no one answer or called me back. In the morning I went to the front desk showed them the video and all the staff was appalled. They barely apologized, and would not give me the management number to contact regarding the matter. My contact was with just the woman at the front desk. NEVER STAYING AT THIS SHIT HOLE AGAIN! A Motel 6 is better quality than this. read more

They owe quite a few former staff members pay. They refuse to make it right. Wage theft is stealing. Please don't support businesses that don't pay what they owe to their staff. read more

Copper Queen Hotel - They even admit it. - Hotels Near Me - Bisbee, Arizona

Our experience with the COPPER QUEEN Hotel in Bisbee, AZ. was the worst! It is a definite do not waste your money by visiting there. The room was dirty with hair in the shower. The internet, T.V. and telephone did not work. Worst of all was that the management was and has been totally unresponsive since our visit nearly a month ago! Shame on them! read more

Copper Queen Hotel - Hotels Near Me - Bisbee, Arizona

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I ordered the 2 full beds from booking.com . The front desk girl at the time gave me the small 1full bed for 3 people. I had to get that fixed and got changed more$ Money. The pool was closed. Couldn't go swimming. Then the Wi-Fi was out so no tv. Mentioned it to the desk, The girl tried to fix it. But no. Mention it when I checked out "oh the guy's here to fix it now haha". Oh the kitchen was also down also. The only reason why I gave it 1 stars the night girl was awesome . Was not remotely worth 150 bucks at all. read more

Where do I start.... I booked through expedia and need to cancel my reservation due to my wife getting sick. Based on the confirmation email from expedia (hotels.com) I called the number to speak directly with the hotel at 520-432-2216. Despite calling three times, leaving two voicemails because no one answered, I never rec'd a callback. I then contacted hotels.com directly and asked that they cancel and after trying they informed me they could not get in touch with the hotel either. I next called the number for new reservations (888-898-3299) and was hung up on. Once calling back I finally reached someone that told me the number I was calling was incorrect. I should be calling, instead, 520-432-3819. Now, when trying to reach that number I get a recording stating that the verizon call cannot be completed as dialed! read more

One star is giving this establishment too much praise. I booked two rooms for my daughter's 16th birthday last summer as she's always wanted to spend the night in this Arizona landmark hotel. Unfortunately, my plans changed and I canceled my reservations six weeks in advance. When I checked my credit card mid October, I was still charged for the two rooms. I figured it would be no big deal if I called and spoke with the management and we could resolve the issue. It's been two months now and multiple phone calls......to no avail. I requested to speak with the general manager, Tyler, and every time I called, I was told he would call me back as soon as possible. I have yet to hear back from Tyler or anyone in management. In fact, I just called and was told I will not be seeing any credit issued and that there has been no record of me calling over the past two months. It's sad that any establishment in the customer service industry operates at this level and to say I am disappointed as a severe understatement. This issue has been grossly mishandled and it appears my only course of action is to come here and post a warning to everyone who is looking to do business with the Copper Queen Hotel. In the process, I've read the reviews from others, and it looks like this hotel is being run into the ground. Between the deplorable filth throughout this hotel and the atrocious customer service, the Copper Queen has seen better days. This place is literally being run into the ground. I know I will never visit this establishment again and will go out of my way to warn others of how management at this facility chooses to conduct business. My advice is to give your hard earned money to an establishment that appreciates their customers, presents cleanliness and who will do the right thing if and when necessary. read more

Shower in our room didn't work well, the elevator was out of order, the TV didn't work, no parking specifically for guests, all of which is crazy for how expensive the room was. Bright side is the friendly staff. read more

The only thing spooky about this hotel is the uncleanliness I stayed 1 night here and will not be returning. I had no complaints about the price until I saw the quality of the room. It was disgusting. For starters, the room smells weird and we had to wear shoes in our room just because the floor was so filthy. There was dust and dirt in ever crevice in the room and bathroom. The sheets had hair and lashes etc on them. The pillows had several stains. Our shower curtain had something disgusting on them as well (pictured.) I'm honestly nervous that I am going to take home bed bugs. It is so gross. The staff was nice but clearly not nice enough to clean in between guests. I really would not recommend staying here. I did not enjoy it and now I feel as if I need a shower lol. It is a beautiful historic hotel but a simple tour would have pleased me, staying here is just gross. (And no paranormal activity) They also charged me for the room 3 times and now nobody is answering my calls. read more

Copper Queen Hotel - Hotels Near Me - Bisbee, Arizona

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Very poor customer service experience at the bar on Sunday 12/27/2020. There was only one bartender present and she handled herself in an unprofessional manner. Complaining about the customers coming in, venting to myself and my wife about other customers, rude, and it just ruined our experience because we felt really uncomfortable and unwelcome. There maybe an issue with dining room being understaffed which is unacceptable but overall employees should not speak poorly to customers. read more

Copper Queen Hotel - Bisbee 1000 - Hotels Near Me - Bisbee, Arizona

We had our first stay at The Copper Queen Hotel and it was great! We had a great time. We didn't get any ghostly encounters, but was told by friends you had to ask for an active room. Next time! We were able to get into the pool which totally cooled us down and then the monsoon storm came in!!! We had a/c in the room which was a pleasant surprise! Helped beat the humidity! My favorite was the big bathroom with the claw foot tub! Bringing my bath goodies next time. Until next time-Cheers! read more

Copper Queen Hotel - Hotels Near Me - Bisbee, Arizona

Cooper Queen Hotel is a cool haunted hotel in downtown Bisbee. I didn't stay here overnight although we did have a drink in the bar and enjoyed looking around the lobby area while cruising through town. It looks like 'the place to stay" while in town! read more

My friend and I wanted a little get away. We had booked a room for March 10-11 we had checked in after 3, and around 4 we spent the day exploring Bisbee. We finally returned to the room after midnight. At around 4am? We wake up to a bunch of noises, and a really strong smell. I see fire trucks and ambulance outside. Didn't think much. And it wasn't until some girl down the hall knocks on a door and says they are wanting us to evacuate. My friend and I didn't get out of the building until 5.. as we walk down firemen are walking around the building. If it wasn't for me hearing the girl down the hall we would have still been in the room. No employee was around or informed. We sat in our car until 7 so we can retrieve our stuff from the room. We had plans and tickets to things in town. We waited for someone to show up they had no clue what had happened. We were over our trip and they said we could go back to sleep to be told to leave by 11..it was unsettling and uncomfortable, that smell was lingering and we couldn't take it anymore. Apparently what firemen said, they couldn't find anything and they think that a skunk got into the vents. Southwest gas did show up, so gas was cut through the whole hotel. They said they would contact my friend that day. Never heard from them she kept calling the hotel, and they purposely weren't answering calls because of the issue. And said we probably wouldn't get our money back. We only slept maybe 3 hours? Just so over our trip we canceled our tickets to tours and such and headed back home. When staff started showing up by 7, they were like oh whatever and not concerned with what had happened at all. It was very frustrating how staff treated guests! Do better! The fact that they are dismissive of the situation is pathetic! To add to it, the toilet was disgusting! And the tub was pretty dirty. Everyone should be issued a refund. Everyone just sitting at the little park or on the wall. They need better management and staff! Save your money and go to a different hotel. We had stayed at La More previously. Such a better hotel, if you're looking for a nice place to stay. read more

What did I learn from staying at the Copper Queen Hotel? I learned the term "historic" is a euphemism for old and run-down. Was it worth the $110 we paid for a closet sized room and a moldy shower? That's debatable. The pictures attached to this review show the deplorable conditions in the room and shower. The wooden side table with the cigarette is the veranda if you want to sit outside by the swimming pool My recommendation? Find any other hotel in Bisbee. This is not the three star hotel they tout it to be. read more

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We have bern visiting bisbee and the Copper Queen Hotel for 23 years, now when we come there is no one that answers the phone at the front desk so when we call to see if their restaurant, "The Spirit Room " is open for dinner (everywhere on the internet it says its open) no one answers the phone, there are limited restaurants open here so if your from out if town you can get kinda hungry. I went down there to the hotel since no one picks up the phone, i told them that everywhere on the internet it says your open, they acted surprised. All i can say is people will stop visiting when there are no amenities, this town could be flush with money but no one seems to want to work. read more

Historic old saloon located inside the old historic Copper Queen Hotel. You can get a drink as well as eat a meal should you choose if the main restaurant is full and there is a wait. They use the same menu and the service is very good. read more

Copper Queen Hotel - The Saloon - Hotels Near Me - Bisbee, Arizona

My friend and I booked this hotel for one night, March 10th-11th. We checked in after 3pm and left the hotel for the rest of the day until about 2am. When we got back to the hotel, it smelled like burning rubber. We couldn't sleep because it smelled so bad. We heard people running through the halls, rattling our room door, and yelling. Finally we opened our door and realized that we were being evacuated by the fire department. We spent the entire night in my car with all of our belongings that now smelled disgusting. The fire department and gas company spent all night and morning looking for the cause of smell in the hotel. Around 7am they decided a skunk was the cause. Our whole night was ruined, we hadn't slept at all, and decided to cancel our plans for the day due to exhaustion. The hotel refused to refund our one night stay claiming that it was not their fault any of this had occurred. Hotel staff admitted to purposely not answering phone calls because they knew people were calling about refunds. And the manager I spoke to on the phone let me know there was nothing I could do about getting a refund for my stay. I have never experienced such unprofessionalism from any hotel I've stayed at before. They want to keep my money for the three hours I spent in their nasty establishment. Our bathroom had hair all over the floor, the toilet was brown, and the tub had stains from peoples' dirty feet. Spend your hard earned money elsewhere! There are much nicer hotels in Bisbee for the price. read more

The hotel was beautiful and the staff was beyond kind. I felt at home and my room was not only charming but very clean as well

We drove from Scottsdale to Bisbee for a Wedding. When checking in @ 3:00 PM. The staff was unfriendly and unprofessional. We dropped our luggage and went to the wedding. Got back to our room around Midnight, and the odor in the room was unbearable. It was some sort of Air Freshener covering up some other type of odor. My wife has Asthma and was not able to breathe while in the room. The only window in the room would not open due to the Air-conditioning unit in the Window being screwed into the frame. We tried the air conditioning to see if that would improve the air quality. After about 2 1/2 hours we had no choice but to leave the room Of course there was no one at the front desk, so we dropped the key in the key drop box and left to stay with some friends that happened to be in town as well. When our situation was brought to the attention of the Hotel, we were told there would be no refund, and that my wife's health issue was not their problem. They did offer a one-night stay in their best room midweek, but there is no chance we would ever go back to this Hotel. read more

We stayed at the Copper Queen and had a great experience. There was a little glitch at check in and Chrissy provided the absolutely, most amazing, customer service. She was so helpful and she really cared about making sure everything worked out..which it did. With Chrissy in charge, I had no doubt it would. She was just the BEST. And she has the cutest dog! We spent a fair amount of time at the Saloon and the bartender and "doer of all things", Robert (I may have his name wrong due to a fair amount of vodka), was the best. When we got there, he was the only one working the bar and it was busy. He rocked it. He was also working when we had breakfast there on Sunday morning and he entertained us with some great ghost stories. Overall a fantastic experience and it was all possible because if great people like Chrissy and (maybe) Robert! read more