this is the worst copart ,i hope they'll close this location if you are transport DO NOT GO HERE ,they got more than 15 forklifts and only 2 working ,you gonna sit here for 2 hours for sure read more

My car was towed here by my insurance company after an accident. The car was NOT owned by COPART and they continued to damage the car even further. My personal belongings were taken, my license plate ripped off the car, grease and mud all over the inside of the car (all of the accident damage was external ONLY). Once I came to get my personal belongings, the fork lift operator was pushing the 4WD around while in gear to move it. My ignition was broken and a myriad of other things that were broken, damaged or taken. Avoid this location at all costs and make sure that your insurance company knows what goes on here. FIGHT for the value of your vehicle with your insurance company as the further damage this location does will be added in and potentially making the outcome that the car is a total loss. Some prefer that, some don't. Be aware of the shady stuff at this location. read more

Adariana, made a stressful & difficult situation a lot better on a rough day! She was kind, informative & understanding. Upon entering at 6:30 PM (after I had to rush to get my rental car & drive the 1 hour distance to Elgin), I enter the building knowing it's very late in the day and they close shop at 7:00 PM. Adariana is speaking to a regular & as he leaves her desk he is waking out laughing after their exchange. Immediately this put me at ease. I knew I would not be dealing with a disgruntled employee. I genuinely hope her manager & team realize what an asset she is to Copart Elgin! The fork lift operators were very mindful of my location at all times on the lot. Every employee focused on my safety & I was well informed of what to do while on the lot. One even offered / asked if he could help any way, as I was obviously upset to see my vehicle in such a state of damage, after an unexpected accident the prior day. Obtaining my personal items, wasn't as hard of an experience due to the kind employees. A good customer service experience! read more

Coparts policy and what happened recently when one of our vehicles was taken to Chicago North for sale and Copart damaged it, admitted they did the damage and REFUSED to reimburse any of it. The quote for repair of damage we sent copart was $2352.60 which they refer to as "minor". : Sorry about the delayed response. I'm not going to be able to pay any claim or credit any future fees. The Seller should have kept this vehicle insured per the Seller T&C: 12. Seller shall maintain insurance on the vehicle. Seller waives any claims against Copart for damage that occurs to the vehicle while being held for sale The damage to the front end of the Q7 is minor and will not have much of an effect on sale price. Would your seller like to run it through the sale or remove the lot AS-IS? - BTW it took over a month to receive a response read more

This place its the worst had me waiting over 45 min to preview some vehicle just for the lazy people that work at this place to tell me at 5:05 that I was not going to be able..one of the ladies said you can come back tomorrow . what about my time . gas she is getting paid and the lady people inside the yard.. This place should be closed for bad Customer Service read more

worst copart in the nation. I've barely been able to find a truck to pickup my unit there and when I do they won't load him while he's there picking up two other Vehicles. he needs a separate appointment for one even though he's already there 2 other vehicles. read more

Copart Chicago-North lot workers basically destroyed the leather interior of my 2016 Corvette Z06, because they don't give a F&%K. I purchased my 2016 Corvette Z06 from this Copart location a few months ago. In these photos, you can see the ADDITIONAL damage, besides from the accident, that Copart employees caused to the car due to their complete lack of caring, and not being careful with this valuable machine. I now have to pay over $1500 additional in repair expenses to re-cover both leather seats, and the center armrest console, because uncaring gorillas put heavy parts onto the front seat area with absolutely no protection, not even taking 30 seconds to put some cardboard beneath. It would be clear to anyone with a brain, that putting heavy parts with sharp ends sticking out (like radiator assemblies) that they would mark, damage, dent, or even cut the leather seats. When we opened the car upon first receiving it, I could not believe my eyes seeing these heavy parts simply thrown on the seats with no protection beneath. This is my 9th auction car purchase, all over $20k, from Copart, and the first time I have ever experienced such negligence. Even some cheaper cars my associates bought ($3k Fiat Abarth) were handled with much more care. This kind of careless treatment shouldn't be inflicted on a cheap car, much less a $100k-when-new supercar that had been my dream to buy for many years. ALMOST FORGOT: One other gem of my experiences with Copart-Chicago North. The Z06 had its hood with the car. It was not attached, but was in multiple auction photos. I had a transporter pick up the car, as it was going to NJ before shipping to Europe. Day before the transporter came, I emailed the manager there reminding them to please just somehow affix the hood to the car - plastic wrap, tape, anything just so it was in place on the nose of the car. Then, the morning AFTER my transporter came and picked up the car, I got an email stating that they did not tape the hood to the car, it was sitting on the ground separately, and since my transporter driver had neither the time to attach it nor a separate place in his cabin to store it (was not his job to do this), basically my $1500 hood was left at Copart lot as garbage and I was SOL. Another $1500 I had to spend due to uncaring and stupidity on the part of workers at this God-awful location. So thanks, Copart Chicago North, and the idiots there working in the yard, who didn't give a F&%K, destroyed my seats & console, and forced me to spend, unnecessarily, over $1500 more on repairing this great car. read more

Copart - Elgin - Gorilla care - Car Auctions Near Me - Elgin, Illinois

See all

Elgin copart is far the worse to deal with. Any interaction with this place is horrible. The wait time, room full of people and one of two front desk help takes a break and no replaces her.. Unable to select less than one star. read more

My car was being held at this location after being considered a total loss by my insurance company. When I arrived to collect my personal items, my car had been rifled through and completely cleaned out of all valuables and left in shambles. My remaining personal belongings from my glove box, my center console and other compartments had all been removed and thrown about the inside of the car. Even my vitamin bottles have been emptied, and vitamin pills thrown around the back end. My change compartment has been emptied, all of my sunglasses, stolen, and anything of value taken. it is sad to believe that when people were at their most vulnerable during a vehicle crash, they are victimized again while their personal belongings are supposed to be secured until you can get there to collect them! Absolutely shameful and disgraceful! read more

waited in line for an hour to be attened they have enough staff to open up more booths but they choosed not to. plan to be here more than an hour so I wouldn't plan ahead. read more

See all

They throw everything that was in your car to your trunk so it's more difficult to realize they stole items and then claim it's not their problem when confronted. Avoid this place like the plague. The management is also something to be desired. read more

The girl we dealt with was completely clueless. Dealt with her twice because we had to go back the next day because they suck at explaining anything. read more

When I arrived at this facility, they stated they open at 8 am. When I pulled up, there were people standing outside the doors. They did not open the doors until 8:12 AM. When we walked in, there were about ten different people sitting inside, yet it took them that long to open the door? Really. Then I get inside, and I get in line. This woman, with brown curly hair, is too busy flirting with the tow truck drivers and talking about their night before. If you are going to come to work, come TO WORK, not to flirt with people, while you have customers actually waiting. I finally get up there and a blond helps me out, who is of great help. The only person there that seemed half decent. When they finally bring my car up to go through it, there were no issues until I got back inside to sign the paperwork. I go back inside to sign the paperwork, and a brunette tells me that I cannot take my weather tech mats because state farm estimated the car with them in it. She did not even take my name down, not even ask what car I had, she had no clue who i was because this was her first time talking to me throughout this whole visit. She told me that I could take the mats with me and it could delay my settlement check, or I could call state farm to have them take it out of my check. I told her I would take the mats and deal with the consequences myself, and then she tells me that I NEED to call state farm first, otherwise I cannot take them with me. SO I CALLED, as it is now 8:30 and I have already been waiting long enough. I would like to know what car comes equip with Weather Tech mats in the first place. I then call state farm and am on hold for 30 minutes. After she finally comes back on the line, she wants me to wait another 30 minutes. I SHOULD NOT HAVE TO SIT HERE AND FIGHT WITH PEOPLE ABOUT MATS THAT I PURCHASED! WHEN NO CAR COMES WITH WEATHER TECH MATS! If the woman at the front desk told me I could take them, and then I would deal with my settlement, LIKE IT ALWAYS WAS, then she should've let me walk out. The women working in the front are rude and snotty. There is no reason for that. She could've picked up the phone and called state farm themselves, but OF COURSE THAT IT TOO MUCH TO ASK OF THESE PEOPLE WORKING AT THIS DUMP. Worst service I have experienced. I do not care if we are at a prison or a church, GOOD SERVICE IS EXPECTED. What would they possibly use the mats for? Oh right.....Their terrible employees will just snag them for free, like they do with all the other cars and belongings. MAKES SENSE. This place is some big FREE FOR ALL. read more

My car was towed there for inspection. When i got it back. I went through my personal belongings and found out they stole half of it. If you are in the similar position call your insurance and call the police. Thats what i did. Eventually they will go out of business read more

This company took my car after an accident that was no fault of my own. They took personal items out of my car and used my vehicle as their own personal shopping spree. They took items that were in my car that I had purchased earlier in the day and also took a watch that had been in my family for years. Then they told me if it was so important why didn't I take them out that night. I had just been in a high speed crash and the last thing on my mind was taking all of my personal itmes out of my car. They should be ashamed of themselves. It is a scam through and through. A company solely dedicated to prfotiting off the misfortunes of others. read more

My son was in an accident and his car was totaled. Copart employees took his Red Wing work boots out of his Jeep Liberty and swapped them with an old pair of used boots. They also stole his iPad Mini. This is the part that is the worst - they actually took my Grandson's CAR SEAT - can you believe that - they stole it out of the vehicle. I'm filing a claim with the Better Business Bureau as well as the Attorney General's Office. How horrible can people be? He was in an ACCIDENT - the car was totaled and you steal personal belongings from the vehicle!! I'm also writing reviews on Twitter and Facebook - this company is horrible to deal with. Find another company - don't deal with them! read more