I have had numerous storage units over the years and AAA Self Storage is by far, the best of them…read moreall. The entire grounds are well maintained, staff is always avail during normal business hours, all the units are climate controlled and entire property is closely monitored for security. Rates have gone up slightly over the years but they are still very affordable. I am definitely a happy customer.

I was looking for climate controlled storage for all my worldly possessions after selling my home…read more My communication with Angie at AAA Quality Storage was spot on! She texted me immediately whenever I had questions and the initial offer for first 3 months was a nice incentive. When I got to the office and met Angie and Susanna, I was met with big smiles, friendly and efficient help getting my new storage unit, and Angie took me on a walk-thru to see where it was, and I was glad to see it was clean and the temperature was mid 70's inside while it was a toasty mid 90's outside! My unit is on the second floor and they have a large freight elevator so no stairs! Yay! Security seems very good, and it is easy to get to the location on city streets. I highly recommend AAA Quality Storage.

Great location. Ample of room and space. Excellent employees with good customer service skills…read more Clean location. And well secured. Very reasonable for what his offered. Highly recommend this business.

I came in to Mt Olive Storage to inquire about changing from a large storage unit to a smaller…read morestorage unit. Eder Villavicencio assisted, and we were able to set up the change. I also needed to rent a truck, and a different Consultant assisted. On the day of the move, Breanna and everyone in the office was very friendly and answered all my questions, which made the move very easy. I am very satisfied with the move, and recommends anyone in need of a Storage Unit to contact Mt Olive Storage.

Great customer service..Eric is always in great spirits and happy to help... He goes above and…read morebeyond to ensure customer satisfaction, leaving no issues unresolved. The office is always clean and so is the property. I can't say enough good things about Angie as well! Thanks Eric, for your service & assistance!!

I would say worst place to store belonging. Was not pleased since day 1. I could see through next…read moreto the neighboring unit. Was questioned exactly what I was storing . Throughout my rental time with this place Rent would just increase without any notification. You miss one day and you are already getting calls and e-mails about your payment needing to be made. And when you were late they would be calling your relatives about the payment. I remember recently speaking to Angie about my late payment told her I had just lost my job and that I would figure it out and make my payment soon. Emails and calls kept coming in. I was going through looking for my missing dad and at the same time with a back injury and seeing those annoying calls was very overwhelming. Answered one of the calls and she told me I had to pay my overdue amount which I did then I got a call back stating I didn't have access to my space because I still owed another amount. Then by this time it was more that I had to pay which was not right. Had issues paying the remaining balance the system was not taking my payment. Tried contacting real customer agents and to be honest it was a mission to talk to someone. Bot chats are the worst because they don't understand your questions. Finally was able to get my payment done and when I did go try to access my unit my code wasn't working. Again I had to go out my way to get help. My code was Locked and I had no gate access to get to my unit. Apparently it had to be refreshed because it hadn't passed enough days that I made my payment so it wasn't giving me access to it. Then I encountered I needed a code to remove the extra lock that was placed on the lock.This was the worst experience I've ever encountered with any company. There is no real customer service support helping or easily to access for questions or concerns. At this point I didn't not want to speak to anyone from my Rental space. I needed help from someone other than my storage office. Took numerous attempts to actually speak to someone and that should not be. Finally I was able to access my unit and come to see some of my stored items damaged maybe by rodents . At this I want nothing to do with Public Storage but I hope my review helps others in going with different rental company who actually cares about their customers. Owners should be aware how frustrating is for customers to have their rent increased without notification and even worst to have to talk with the same people frustrating you because there is no other customer service personnel.

The building, staff and ease of use and value for the $ is great. There's usually a cart available…read morefor use which is appreciated.

Jason and Debbie have been super helpful whenever I needed them. My mind is at ease knowing they're…read morein charge here.

Filthy dirty units, property isn't kept up, insects in sticky traps up and down the halls, rat shit…read moreinside the unit i first got inside, outside unit I got after was super dirty, I asked the person working to please sweep it out and she just left the broom inside the unit and did nothing, the lights don't work in the unit and outside lighting is terrible, just met the manager who lives onsite and leaves her vehicles parked in the red zone 24/7 if I could leave my car parked to take my service animal to the park around the corner for thirty mins and she told me no! And then went on to tell me that scooters and bicycles aren't allowed on the property, it says online that this facility has climate control it's an absolute lie there is absolutely no climate control here. Oh and the only place a code is required is at the gate the rest of the building remains totally unlocked 24/7. There is no accessible restroom either.

Since NSA bought them everything has gone downhill. They raised my rent by over 40% with zero…read morenotice (even though the county prohibits doing so). I will report them to the county for enforcement. They told me they cancelled my insurance without notifying me, then, when I asked for a credit, they claimed that they did not cancel it. They randomly stopped sending me statements. It is impossible to get in touch with anyone who can help. Found rat droppings in and around my unit. Avoid at all costs. Seriously - you will regret using them.

the service was great! I had my locks changed, he was very good and efficient. Highly Recommended…read morethis quaint storage unit

Visited for a quick quote on self storage in the area and this place popped up on my search…read more Surprisingly this place is very clean and very safe! Michael was extremely helpful!! He answered ALL of my questions, extremely kind, courteous, very respectful and very patient. They offer great deals and prices as well so make sure to ask for promos! Thank you again, Michael!!!

Exceptional customer service! A big thank-you to Maria, who…read moremade me feel completely comfortable and never rushed me, even though it was close to closing time. She was extremely understanding and took the time to explain everything clearly and in detail. I truly appreciate her patience and professionalism. I 110% recommend this location!

very helpful staff. susan in particular. she was able to help me with my storage needs.read more

I've been a customer for just 4 months and already getting a monthly fee increase of $24 per month…read more That's a 10% increase within 4 months.. with no notice! "A postcard was sent" was the response when I called to find out why the increase. I check the mail and definitely didn't get a postcard. Even if a postcard was mailed, they couldn't send me an email? I'm getting those monthly emails showing me they got paid. This feels like sneaky business practice. No apologies for the miscommunication or offer to work with me when I said I would be looking to move to another storage company. I'll be moving my things to Public Storage in the next week. Too bad SmartStop's owners need to squeeze more money and lost a customer. Would definitely NOT recommend this business.

If you're a first time customer they purposely will give you a deal so you can sign a contract with…read morethem. After about 3 months then they bump up the price on you and giving you some BS story to why they had to raised the price. They false advertise.

The staff was fantastic! Easy set up, friendly and we felt safe with their "we've never had a break…read morein" declaration. Very clean too! We're very happy with Storbox!!!

Monica gave me a fabulous tour of the storage options, which was extremely helpful. The facility…read moreis impeccably clean and secure. The perk of using the truck over the first two weeks is super. I feel good renting space here.

Amazing service! Super quick and helpful !! Would definitely come back !!!!!!!!!!!!!!!!read more

Amazing customer service, willing to show me and my wife the storages with no hesitation when it…read morewas raining. Able to rent a storage unit, easy process due to the help of Jolene. She is very appreciative and needs a raise. ASAP Once again, thanks your for amazing help Jolene