I cannot say enough good things about this place and Ed himself and the morals that this place has…read more It is not a place that tries to mask issues in a car until it is sold so it is not longer their problem. If you want to buy a used car from here you can trust that to the BEST OF THEIR KNOWLEDGE they are selling you a car they'd sell to their own family. My dad and I found a car on Facebook marketplace that was from Lookenbills Auto Sales. We went and test drove it and had one concern which was that when you let go of the steering wheel the car would drift. After we left, Ed sent me a message telling me it was a nail in the tire, which they fixed, and upon further investigation they found a leak in the radiator which they replaced (I would have had no idea and still would have probably bought the car). Awesome, we decided to buy the car. Within the same day my car wouldn't start. I understand the "as-is" contract so after getting a new battery (mine blew up on auto zone's charger) and a new alternator I needed it put in. I gave him a call to see if he would be able to install it for me, which he couldn't do until the following week because his lot was so full. He then messaged me offering 200$ towards the repairs. I was not able to make it to Hanover to pick it up but he went out of his way to mail me 200 in cash. There are some things that you just won't know if you are not driving the car consistently. It was very obvious that he was not aware I would have issues with the battery/ alternator after leaving the lot and went out of his way to try to help me when in NO WAY did he have to. About two months later and I am still driving and loving the car! Sometimes people need to understand a used car and an as-is contract is for a reason and it's not a malicious reason. Thank you Ed for your honesty and for being a good human in the midst of all of the negativity in this world!

I can't say enough good about this car dealership!…read more My husband and I found a used vehicle online at Hanover Volkswagen. We called to inquire about it, but we live 3.5 hours away, and wanted to be sure that we had everything ready for a trade in and purchase. Megan (sales), made the process so easy! She was polite, professional, and helped make our buying experience easy and fun. Jesse, the GM of Sales made sure our long trip wasn't in vain. He worked with us over the phone for things that Megan needed a manager for. Jesse contacted us the morning of our purchase to verify that we had everything we needed and went above and beyond to help Megan make sure our deal went through in one trip. Fast forward a week, and we get a thank you card from Jesse. This truly goes to show that you aren't just another number at this dealership. They took great care of us from the first phone call, to helping us get what we need for NY registration, and beyond. we Will definitely recommend HV to friends and family!

Just got my new VW GLI last week. My experience was fantastic, Travis King, his boss Jesse and Brad…read morewere all great. I love stick shift and they left me have the car for a little over a day. This VW is the best. Travis really knows his stuff, understands the electronics and all the screens to make changes to your dashboard and everything in between, I am impressed. Jesse was very supportive and I have known Brad for a very long time. Brad will do most anything to make your experience the best. Great dealership!!

My wife & I having gotten numerous vehicles and had car and truck serving there for 20+ years and…read morewe remain satisfied and loyal customers. The phycal building has been remodeled and greatly enlarged, however they maintain their commitment to customer safety and satisfaction. I took my Tundra for periodic maintenance and an ail change but had to take it back the following day, a Saturday, for a minor issue which was promptly fixed. We'll be getting vehicles from there for however much longer we are around. I hope that Hanover Toyota keeps doing what it's doing!

We did a lot of research and shopped around before deciding to buy from Hanover Toyota, and it was…read morea very positive experience. Their pricing was the best in the area (MD/NoVa) and our salesperson, Jacob Charles, was friendly, helpful, and very low pressure, which we appreciated. It was also a smooth and easy buying experience (about an hour from walking in the front door to leaving with our new car). Highly recommend this dealership and working with Jacob, in particular.

We were on vacation this past week in Gettysburg, when my 2018 Outback started to develop…read moretransmission troubles. To be safe, I drove to Bergey's without an appointment. They diagnosed the problem and assured me we'd be able to make it home to NJ without breaking down. Everybody in the service department was courteous, and I felt they were honest with me. Highly recommended.

Wonderful service, great people and a very nice waiting area...all in all a solid experienceread more

We bought a car with Apple Honda Hanover back in July. We agreed on a down payment and purchased…read morethe car. A month later we received a large check from them for the Gap coverage on our previous vehicle. Two months later that are asking for that money back. Apparently when we were applying for the loan, Apple saw that we had money due to us and planned to use that GAP money towards our down payment. We were never told and never agreed to these extra funds being applied to the new car loan. It's partially on us for not reading all 45+ pages at the time of signing of our agreement, but it's also very poor business practice to not let us know that money that was owed to us would be applied to the new car without our knowledge. I will also add that the money from the GAP coverage on the car was for a car that was sold over a year ago, so those funds were kept from us for over a year.

We made a mistake going to this dealership. Before handing over our new CR-V they oversprayed the…read morewindshield with clear coat, to the point where it could hardly be seen through. They also concealed this from us when we picked up the car. The CR-V we purchased is ok, nothing more, and poorly made. You would do well to stay as far from this dealership as possible, there are plenty of others where being honest with customers is more common.

We will never buy a car from anyone else after our experience with this dealership. From the first…read morephone call to getting the keys to our car everything was absolutely perfect. The most honest, down to earth, nicest guys ever! They knew the car I was coming to look at so they parked it out front with a sign saying welcome with my name. The perfect price, warranty, and financing. No fake car salesmen talk. Just people who genuinely want to help you. Ten out of ten!!!

My son had some repairs done recently. Soon after, while on a trip, he had a similar problem. He…read morecontacted SHA and they sent someone right away to repair on the spot, replace with a loaner and take the original car back to the shop for a very thorough evaluation. Incredible service! We will NEVER go anywhere else!!!

Great place to by a car love this I bought a car here 3 months ago here very great deal. Very nice…read morepeople highly recommend Mike Forbs thanks man!! very good car hit 48,000 miles last week!

Service is always welcoming and friendly…read more Drove down on Saturday morning to get an oil change and tire rotation. Arrived around 7:05AM, several other vehicles waiting as well, service opens at 7:30AM, waited about an hour which is not bad in their customer lounge. Service was perfect !!

My 22 year old truck (that I absolutely love) was running pretty rough. They took such great care…read moreof it and it is back to running like new! I was treated very well and updated regularly on the progress. Highly recommend this team!

We purchased a 2015 Toyota Camry for $15k from this dealership. During the initial process,…read moreeverything seemed to go smoothly. My husband asked ahead of time if they could replace the car battery bc of the mileage and it had not been replaced prior. Most places replace these items to ensure a tip top running vehicle before leaving the lot. The salesman stated it wouldn't be a problem however the manager refused. Insinuating that it didn't need it, etc. We weren't happy but took their word for it. They clearly don't look at their used vehicles because then our mechanic found very corroded spark plugs appearing to be original on a 100k mile vehicle. The other day our son was at a job site and the car wouldn't start. The battery was dead. My husband went out and purchased a new one and contacted our salesman to let them know what happened. Clearly the battery was old and should've been replaced like he originally asked and was told no. When they responded to the battery incident they basically said it's a wearable part and like many other wearable parts that'll go bad, it's not their problem! This could've been or should I say should've been replaced prior to being listed for sale! This isn't a beater car that was on a corner car lot for cheap cars. This is a very nice and gently used car that was supposed to be for sale on a reputable lot. Clearly they don't inspect the cars or care after the fact! They made their money and that's where the customer service died with the battery! Buyer beware!!!

I bought a jeep JKU less than two weeks ago and yesterday the brakes siezed. The service center…read moretold me this was not covered under a warranty and they would not honor the warranty the csr came with. I will not purchase another car from this dealership again.