We will never buy a car from anyone else after our experience with this dealership. From the first…read morephone call to getting the keys to our car everything was absolutely perfect. The most honest, down to earth, nicest guys ever! They knew the car I was coming to look at so they parked it out front with a sign saying welcome with my name. The perfect price, warranty, and financing. No fake car salesmen talk. Just people who genuinely want to help you. Ten out of ten!!!

My son had some repairs done recently. Soon after, while on a trip, he had a similar problem. He…read morecontacted SHA and they sent someone right away to repair on the spot, replace with a loaner and take the original car back to the shop for a very thorough evaluation. Incredible service! We will NEVER go anywhere else!!!

If your looking for a amazing car buying experience and are in the market for a new or used Lincoln…read moreyou have to stop by this dealership amazing customer service

BEST Service Department EVER! I am from Upstate NY and while down visiting my dad the week before…read moreMemorial Day, the AC in my 2021 Navigator stopped working while driving down. I called first thing Monday morning to see if they could squeeze me in at some time knowing they probably had a full service schedule. I spoke with Phil and he generously told me they would try to fit my vehicle by Thursday in between vehicles already on their service schedule. I received a call Tuesday afternoon that my vehicle was ready. The kindness and customer service I received from the Service Department was A+++! Thanks Cooper Motors Service Department, you guys are AWESOME!

I can't say enough good about this car dealership!…read more My husband and I found a used vehicle online at Hanover Volkswagen. We called to inquire about it, but we live 3.5 hours away, and wanted to be sure that we had everything ready for a trade in and purchase. Megan (sales), made the process so easy! She was polite, professional, and helped make our buying experience easy and fun. Jesse, the GM of Sales made sure our long trip wasn't in vain. He worked with us over the phone for things that Megan needed a manager for. Jesse contacted us the morning of our purchase to verify that we had everything we needed and went above and beyond to help Megan make sure our deal went through in one trip. Fast forward a week, and we get a thank you card from Jesse. This truly goes to show that you aren't just another number at this dealership. They took great care of us from the first phone call, to helping us get what we need for NY registration, and beyond. we Will definitely recommend HV to friends and family!

Just got my new VW GLI last week. My experience was fantastic, Travis King, his boss Jesse and Brad…read morewere all great. I love stick shift and they left me have the car for a little over a day. This VW is the best. Travis really knows his stuff, understands the electronics and all the screens to make changes to your dashboard and everything in between, I am impressed. Jesse was very supportive and I have known Brad for a very long time. Brad will do most anything to make your experience the best. Great dealership!!

Came looking to us for title to a car that was stolen from our son. The car was reported as…read moredestroyed but then showed up at this dealer for sale months later. Not sure who's at fault, but you should know that clean title could be in question as they are apparently ok with purchasing cars without clean title.

This man is a terrible person. He sold me a car that at first i thought was fine , but then after a…read morewhile I started noticing issues with it. He sold me the car with nine broken codes , and the check engine needs fixing. I was told that if I sold the car , I would only get 300 dollars from it , and to fix it it's around 5 thousand dollars. And , when I bought it , it took him atleast a month to give me my car. And , when I told him I wanted my money back , he said they don't do refunds.

I cannot say enough good things about this place and Ed himself and the morals that this place has…read more It is not a place that tries to mask issues in a car until it is sold so it is not longer their problem. If you want to buy a used car from here you can trust that to the BEST OF THEIR KNOWLEDGE they are selling you a car they'd sell to their own family. My dad and I found a car on Facebook marketplace that was from Lookenbills Auto Sales. We went and test drove it and had one concern which was that when you let go of the steering wheel the car would drift. After we left, Ed sent me a message telling me it was a nail in the tire, which they fixed, and upon further investigation they found a leak in the radiator which they replaced (I would have had no idea and still would have probably bought the car). Awesome, we decided to buy the car. Within the same day my car wouldn't start. I understand the "as-is" contract so after getting a new battery (mine blew up on auto zone's charger) and a new alternator I needed it put in. I gave him a call to see if he would be able to install it for me, which he couldn't do until the following week because his lot was so full. He then messaged me offering 200$ towards the repairs. I was not able to make it to Hanover to pick it up but he went out of his way to mail me 200 in cash. There are some things that you just won't know if you are not driving the car consistently. It was very obvious that he was not aware I would have issues with the battery/ alternator after leaving the lot and went out of his way to try to help me when in NO WAY did he have to. About two months later and I am still driving and loving the car! Sometimes people need to understand a used car and an as-is contract is for a reason and it's not a malicious reason. Thank you Ed for your honesty and for being a good human in the midst of all of the negativity in this world!

We were on vacation this past week in Gettysburg, when my 2018 Outback started to develop…read moretransmission troubles. To be safe, I drove to Bergey's without an appointment. They diagnosed the problem and assured me we'd be able to make it home to NJ without breaking down. Everybody in the service department was courteous, and I felt they were honest with me. Highly recommended.

Wonderful service, great people and a very nice waiting area...all in all a solid experienceread more