My daughter was in gamers heaven! They have a lot of hard to find Japanese imports (my daughter called them that but hey!). Anyways worth a stop in to check out all the cool games and movies and merchandise! read more

One of the better places to find used games, game consoles, dvds, vhs and even mp3 players. It's a bit out of my way, but the prices are a bit better than other places that sell the same kind of stuff and they let you try the games first before buying. Just know that they won't always have what you're looking for, but it's worth the trip to check it out. read more

Very friendly and helpful staff! They always have a great selection of games from classic to modern consoles. In addition they have a good selection of used blu-rays, 4ks and DVD's. If you are into collectables they sell all sorts of figures and toys from Star Trek to Firefly and everything in-between. I have traded in games systems to them and they do give a good value for the game systems. They also sell older game consoles. A warranty is included with the sales also. Additionally, if you have a broken game console their sister store in Norfolk, Video Game Heaven can fix them for you. This is an awesome place and the only place I go to for my Video game and movie purchases. read more

If you're into video games, Anime, or movies. You should check this spot out. It's a second hand spot but chill none the less. I'm a sucker for the buy 3 get one free dvds. I stick to the $2 ones. Buy them 12 at a time. Watch them once. Then add them to the collection. It's my least expensive hobby. read more

I have to say today was my last straw with this store. I am a local here and my husband and I have been going here for years, but every time, and I mean EVERY time we go there the customer service sucks! We are never greeted, no one offers to help. We try to get the attention of the workers behind the counter who are distracting themselves with everything they shouldn't be doing. One was on a personal call on their cell phone right behind the counter, one was playing with the ball attached to the string and cup...while we stood there trying to get their attention, and one guy was actually talking to a customer. Really? You are there to work, do your job. Stop acting like just because you work in a "cool" store with games you know about that you are better than the customers that go in there. I rather go buy my stuff from gamestop and major retail places at this point, at least they smile and act like customer service, not lazy children. read more

Cool stuff is the nostalgia headquarters for any closet nerds out there. Yes I am in that category. They have everything your heart didn't know it wanted and then more. Awesome video game collection. Amazing toy collection. And everything is fairly priced. Friendly service and a great variety will keep me a repeat customer. Also check out there Facebook they usually post cool new items on there. read more

Want the feeling of a pawn shop with bro swag and edgy customer service. Well heres the shop for you. Generic "GAMER" painted walls and pawnshop shop cases. Grimey people all around. Not a fun environment. I'd rather buy online or even go to corporate shops like gamestop/eb games. read more

This place used to be great, but not so much anymore. The last time I went in there it was to trade in some items and the people working there seemed more interested in talking to each other rather than helping me. What's bad is I was the only customer in there. There doesn't seem to be as much of a selection as they used to have. read more

I can't figure out the sub-par reviews. I love this place. I can honestly say I that I never tried to return anything though. The prices are great and they have such an awesome selection. You can get Atari Jaguar games, Gameboy games and Game Cube games which made my daughter happy. They have VHS, DVD and Blu-Ray movies (sorry, didn't see any laser disc movies) and CD's. I think this place is geek heaven. read more

You don't go for the service. You go for the cheap DVDs, games, and systems. Hit and miss with the selection, but it all depends on what people sell/trade so you can't fault them there. Just give it a shot! read more

I've been going to Cool Stuff for a couple of years now, and it rocks! If you're in the market to buy some new-to-you media (video games,blu rays etc) you won't find a better deal anywhere, provided they have what you're looking for. The selection can be somewhat limited depending on what you're looking for, but since its all used stuff, that is hardly their fault. Their trade in values are very fair, and totally blow GameStop away. Definitely recommend. read more

Not really much to look at. A lot of older games- ps2/3, Xbox/360. Barely anything for ps4. Lots of skylanders and disney infinity discs. Lots of DVDs but only some blu rays but the pricing and selection is not that great. Attracts a lot of weirdos who need quick $ since they buy items. Really didn't see much in the way of comics or collectibles here, maybe a shelf or two. read more

This is the perfect store to go to for a pitiful selection of goods (oh they have a lot of used DVDs, but none you'd actually want to buy) and to be completely ignored the entire time by the staff. I even picked up a book and was going to buy it, but put it back when all of the employees were too busy talking about Ryan Reynolds to even make eye contact. To be fair, when I heard them claiming someone would like his Deadpool, I should have known to run away as fast as possible. read more

Definitely cool place. Lots of games, movies, music! The staff are awesome too

CDs, DVDs, Blu-rays, video games, comics, action figures, you name it. Cool Stuff is a glorious nerd grab bag. The prices are always lower than I expect. The staff is knowledgable and extremely nice. It's impossible to walk out without a sweet deal. Well worth your time. read more

They have a wide selection and their prices are IDENTICAL/CLOSE to that of Video Game Heaven. Overall, our experience was good. We've been in several times and find good deals, but you always have to be careful and check prices with those online. They mark popular games up that can be found 5.00 cheaper online, but also have games that aren't very popular/good selling for a couple bucks cheaper than online. If you're there to see what they have, there's a LOT. They only sell video game merchandise and movies, so keep that in mind. No cameras, no cell phones. There are a couple people who work there to take note of. I don't know them well enough by name, but by appearance. There's a short white woman with dark, dyed hair who is very sweet and gets the job done quickly. She's pretty cool. There's a tall black guy who has an awesome sense of humor and if you can take a joke, he's pretty cool. He also gets the job done. There's also a buff, medium height, white Italian looking dude who seems to be the guy running the show. He's nice if you're talking about something he likes, but he's a little full of himself and can be rude if he's asked a question he doesn't like. I asked him about phones, and he informed me that there's no way for him to look em up to see if they're able to be activated or if there's a lock. He was very definite and confident about his response until I told him he could just look up the IEMI by a simple google search and actually see if the bill was paid etc. He didn't like that and made it clear that he wasn't going to sell them, but was nice again once the subject was changed. Cool personalities overall and I'd go back in a heart beat! read more

They pay the best for items you sell them versus other game stores. I can honestly say they've never let me down and I always get the price I know my items sold to them are worth whereas other game stores short us $10+ on most items. Keep up the good work cool stuff read more

I was a regular here up until Cool Stuff *nearly* closed down the other month. I saw the decline of the place, but honestly I'm glad they're still open. I'll be coming down again to see what their situation is. read more

Sad to say tonight was my first time in this store and without a doubt my last. I went in wanting to buy a Super Nintendo and some games for my N64/Game Cube as well. When I walked in, I didn't even get acknowledged by the staff. There seemed to be 3 people working, no one even looked up at me. I still looked at their games after finding out for myself (from looking behind the counter with my own two eyes and clearly walking past the staff behind the counter) that there were no Super Nintendos. I found a couple games I wanted for N64 and as I was waiting, listening to a guy employee behind the counter hold a steady conversation with a girl there and watch said employee look up at another customer to ask him if he needed help finding anything. After he went back to doing absolutely nothing but sit behind the counter on a stool for about a minute or two, he finally looked up at me since I was leaning over the counter and we stared at each other for a good 3 seconds before he looked back down again, to continue doing NOTHING. When I called the store after I left, the manager James, although trying to be polite, brushed off my concerns about the store's customer service and stated that this behavior was "unlike his employees" and continued to say that I could come in and try to shop there again. Sorry to say James, but it looks like from several past reviews, all of your employees are too involved in their own conversations and twiddling their thumbs to even care to notice customers who are ready to drop some serious money. Which regardless if I was spending money or not, if you have a total of 5 people in your store- acknowledge someone when they walk in your store. I will only ever go to Video Game Haven from now on. read more

THE BEST VIDEO GAME STORE IN THE WORLD!!!! (other than the ones in Japan of course..) No lies, COOL STUFF has it all from 8- Bit to new shit: NES, SNES, N64, Gamecube, Wii, Sega Mega, Genesis, Sega CD, Saturn, PSP, PS1, PS2, PS3, 360, Xbox, everything.. The prices are all very reasonable. I got Earthbound for only $50! (usually goes for $130 online) the inventory is always in great shape (they clean every disc and cartridge that walks in the door) as well as a vast selection of games the store also carries: - Strategy guides - RPGs - Manga - Anime - Figures - Horror/Sci Fi - Wrestling/Martial Arts DVDs - TV Boxsets - extensive DVD selection (most are under $4) - VHS/Blu Ray/ Laserdisc The people that work there are all really nice and are all passionate about their interests. Its the ideal place for movie buffs, nerds, gamers, otakus, manga readers, music listeners, and collectors. read more

They have a great selection of DVD's, games, books, CD's for all to enjoy. I went in and got a XBOX 360 hard drive and a Final Fantasy 13 cover for 20 bucks. The biggest problem at this store is the fact that most of the stuff behind the counter (which they let people come behind to look, which is a 1up to me) they are kinda reluctant to sell in fear of people reselling it on Ebay. They should not be reluctant to sell their merchandise to gamers who will cherish and play the game from years to come. read more

CoolStuff is a pretty good place to get some good deals at on retro games and consoles.But if your a serious collecter and are looking for some of the more rare and obscure titles you probably want to look somewhere else.But if your new to retro game collecting or gaming in general this is certainly good place to shop,especially for the more common titles.On occasion you might find a rare Nes,Snes or other retro platform title for well under market value.The staff for the most part are pretty nice,the new owner is a different story though.He's a real butthole and I'm not the only one who's said that.He does not know jack about videogames or has a clue about running a business,and that's sad.This store used to be better .All and all CoolStuff is still a pretty good store ,just not as good has it used to be. read more

Terrible store, these folks ripped me off. I purchased a used game for my girlfriend, we tried it for one day and didn't like it. We then came back to trade it in the next day (for a reduced price of course), and they said the disk had too many scratches on it. I explained I just purchased it the day before and had only removed it from the case one time. They still impolitely refused, and would not take it under any circumstances. Of course it was a very popular title and they had many copies of it. Most likely that had something to do with their emphatic statements about how they could not take it with scratches (which I could barely see). Buyer beware. read more

After finding this gem, I cannot believe anyone would ever step foot back into Video Game Heaven. Their prices are three times higher than Cool Stuff, and you cannot compare the selection. AND, you actually get to deal with real adults who know what their talking about, not disgruntled, disillusioned teenagers. read more

This store is unmatched by any other video game store I have visited. The employees are knowledgable and the number of products is vast. I have never had a problem with a single item I have purchased from here and I am heart broken that I cannot visit them more often. This is definitely the place to buy used games! read more

I like the store, don't get me wrong they have good items and their prices are ok, but for trading items you will not get very much for some items. And I've honestly gotten more for trades going to GameStop than I do here. If the game is 3$-4$ and they sell it for that, you can expect to get around 13¢ per item. These same items have traded in to GameStop if they are PS3 or Xbox 360 and get at least 50¢ before any trade in bonuses add up. Before they where bought out by video game heaven they where alot better for trade-ins. I still would shop here for the lower pricing of the games but I do not recommend trading in games, especially if they are sold for around 3-4$ by them. You would have better luck at GameStop or another retailer if you can find one. It's just sad you would have to basically sell them 30 games, just to get 10$ one. If they better their trade in prices then I can see more people coming to trade in and in return spend what they just got trading in the store. It does not have to go back to like it was but just improve a little because as it is now, i will not trade anything there. Unless GameStop will not take it do not trade it here. But as I said if you aren't on trading and just looking for some cool stuff to buy, by all means go ahead. read more

They prices are great and now they carry toys! The staff is very friendly and they have a lot of product in stock. Love this place. VGH better watch out read more

We used to love this place until I bought a ps3 controller for my bf and when it wouldnt charge he went up there to exchange it. They basically tried to tell him that that controller wasnt the one i bought and that the one i got was actually cheaper. so they overcharged me but acted as if we were tryin to scam them. They were so rude AND to top it off the guy basically threw the money at him. I will never shop there again! read more

cool stuff is THE place to go for used video games in va. beach. they are very particular as to the condition of the games and dvd's they take in so you always get a scratch free disc. they used to fix PS3's but i'm sad to say that they no longer do. it was my go to place if anything ever happened to my game system. the best video game deals in va. beach. highly recommended!! read more

I have been going to Cool Stuff for years and absolutely love the store, the inexpensive prices, and the people behind the counter. I have bought so many items, sold quite a few, and received a couple items free in the 'free box' that only I would have wanted. Never had scratches on disks for music, games, or dvds. They are not taking many VHS anymore because people just are not buying VHS very much. Staff is so polite and knowlegable and lots of fun if you are in a great mood; otherwise, they are professional. I have found great bargains over the many years because some people watch a dvd, listen to a cd, or play a game once and then sell it. Paula W. read more

Not bad a place to find a deal on used games, Dvd or Blu's... the new owner needs to polish up the place get rid of the buddies and run a tight ship. He has a bunch of teens that are likely paid under the table and some of them look like they haven't bathed in a week and need to be taught how to be proffessional if he wants his buisness to grow. It's kinda irratating that everyone has to run to a manager and ask where is this ? how much for that ? Why this or how come that ? Can you say Train ? Some of the conversations between the employees is mindboggling, almost to the point where you may say "what" ??? This slows the process of purchase and destroys the customer experience .The owner also needs to be much more personable , everyone knows who he is, no secret..he wont say hello at all or thank you come again and he doesn't seem to engage with the customer unless he appraises an item for trade when others may be stumped on the value. If I were him I'd invest in T shirts for the employees, some of the employees on the floor blend in with customers and you don't know who is who . His beard makes him look like a high end dweeb that played pac man till his fingers fell off. God only knows what he carries in that bag with all the buttons on it. Not a bad place...just needs to be polished up. read more

I went in, and there were a 4 employees working, three of whom were busy dealing with other customers. Ten minutes go by and I am finally acknowledged but not helped. The fourth employee did nothing but play zelda on a NES, never even turning around. Another five minutes pass and the numerous PS3 games I brought in to sell, were valued at $30. I took them to gamestop and they offered me $50 for the lot. All in all very disappointed in this musty store run by unprofessional employees. read more

They have things reasonably priced for old systems, not so much for newer systems. When trying to sell my old stuff for store credit they are total boners. I'm not sure if it's the fact that it's run by teens that think they know everything or if they are really just condescending douche nozzles... Hard to say. They offered me $10 for a psp and told me I was lucky that they'd even accept it... Pfft... Riight... Managed to get $50 for it on eBay. I think they assume every person that isn't morbidly obese and suffering from gamer induced carpal tunnel, that they must have no clue what things go for in real life... Sorry I'm not a crackhead just looking for my next fix for $10. Either way, they need to work on their customer service and the social retards that work behind the counter should probably take it down a notch or two when speaking to customers... You work at a place that sells used games not the bmw dealership.... Your outlook is kind of bleak homie. read more

I have dont a TON of shopping here they are normally good to work with. However recently I made a purchase, and left the store not TEN minutes later I called them and explained to the them that I did not take a better look at the condition of a controller i bought, I explained that it looked as though a dog chewed on a part of it and asked if I could bring it back when I got off work. I had NO issues on the phone. Then when I went back to the store 3 hours later the make the exchange I was told that "they did not sell that to me" I was accused of bringing back something that was not purchased there. The man continued to argue with me and accuse me of being a liar. I became irrate and argued back. THe man then gave me the piece of the controller that was nasty but insisted that I was lying about the original when I had PROOF that I called them not 10 mins after leaving the store. That was completely rude and I will NOT be shopping there again. It's a shame bcecause we do all of our game, systems and movie shopping there. read more

Used to love the place, but I do not lie when I tell you what seemed to be the head guy at Cool Stuff on Holland Rd. in Virginia Beach literally ripped me off on a gameboy game. His employee sold me two pokemon games telling me they were compatible with each other. Well they weren't. The main guy took the games from his employee, sold me the games, and 20 minutes later before I even get home I realized that these games actually AREN'T compatible. I take them back and he tells me he never sold me the freakin' game and that some dent in the top of the game that looked like it came from a dog biting it or something wasn't on the game when he gave it to me! He told me he would never sell a game with any damage(though the game worked just fine) and that I was lying about the damage on the game... How the heck could I damage a game in my car in the 20 minutes I owned it? I don't even own a dog!!!! That bite mark or dent was there when he sold it to me and I didn't think it was even a problem... I just wanted my money back for the games I was told were compatible....... Most ridiculous experience ever. Not going back :( read more

cool stuff is my first stop when im searching for a movie or a game.instead of wasting the time and gas by stopping at all the other retail stores,just to be told "we're sorry,we will have to order that for you,we dont have it in stock".weather im looking for a classic flick,or new release,or just another game to add to my collection,its at cool stuff.have you ever went into a store,on a mission to find a movie,and when you left,you ended up with two hands full of movies,and a empty wallet?well cool stuff is just THAT store,EXCEPT when you leave,youll still have some money in your pocket and some dignity because you didnt get ripped off with crazy prices.cool stuff also has this kick ass buy back policy,either store credit,or cash back.i enjoyed the atmosphere and the vibe the employees gave off.they had a answer for all my questions,as well as some very helpful suggestions.hell,those guys actually are responsible for introducing me to the halo saga's. dont take my word for it,check it out for yourself.im a movie fanatic, and 9 outta 10,they have what im looking for plus 1.keep up the great work guys,i also wanted to commend the employees real fast.even though you guys were really busy the day i stopped in to do buy back,and i had to wait for a bit,you guys still gave me the respect,and a equal timely manner as everybody else while helping me,and answering my questions.thanx cool stuff. read more