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    Redbox

    Redbox

    1.0(2 reviews)
    3.3 mi

    I am so disappointed and frustrated with my experience with Redbox yesterday! I went to the…read morewebsite and reserved two movies for Kangaroo Express Outdoor movies Kiosk B. When we arrived at the Kiosk, it was not working and wouldn't give up the DVDs. We manually punched in the same movies at Kiosk A, next to it, and got the movies we had reserved. When we got home, we called Redbox to make sure that we weren't charged twice. We waited 25 minutes on the line to talk to someone. The customer service rep, Eugene, said that he would issue two movie credits to take care of the balance. Today I see that the credits are not in my account but awaiting my rental of two more movies. I don't want to rent any more movies, but to use the credits toward the two movies that still show that they are awaiting pick-up. I called them back again tonight, waited 15 minutes for a rep, who then told me that I have to rent again to use those credits. This is a rip-off and a scam, since I don't want to rent any more movies but just want to clear my account. She had me wait five minutes for a supervisor to come on the line, but then she came back and said there aren't any supervisors who can help me. She said there is no email customer service also, so basically they are saying that I have no way to clear my account except to rent more videos and waste more of my time! This is very poor customer service and not in good faith!

    Im very displease with the customer service I received I sat on hold for 45 minutes hung up called…read moreback sat on hold for another 15 minutes an entire hour and the worst thing is I never got ahold of anyone

    Gamestop No 3208 - videoandgames - Updated May 2026

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