The store (All the locations) are great. Clean , great layout and good collection of gamers for…read morevarious hobbies. I have been a customer for years. I recently placed an order for some "BattleTech" products. It wasn't in stock at the store last week, but it was at another location. They said it would take a week to transfer the material to the Va Beach location and I agreed and left my number with them for when it arrived to the store. A week later I called to check the status and the product was still at the Newport News location. I called the NN location and let call and confirmed the product was in stock and I told them I was on my way to get the material. About an hour later (I live in Va Beach) and upon arrival the product was not on the shelf. So I checked with the register and see if they pulled it. Long story short the material wasn't there. The person who took my call wasn't there anymore and didn't tell the rest of the staff. So I inquired with the assistant manager who called the other locations and turns out the material was at the Va Beach location and told me that the material was transferred to the store two days prior and yet didn't call me. So the manager calls the Virginia Beach and talks to someone and confirms the material is at the store. They say its there and the manager apologies and I tell them to let the Virgina Beach store I am on my way again. I get to the VA Beach store and no one really knows about the order yet again and they can't find it. At5 this point after 2.5 hours of driving around I am frustrated, and the staff can tell. It takes them about 20-25 minutes to find the order, but it finally located. What did the staff do to make this better, Nothing, no discount or any offers or whatever. I didn't make any demands of such but after they had me wasted all that time driving around. The logistics management here is just poor. They lost the order effectively, took them a week to "transfer" a product to another store, and can't make a phone call. I been have been a long time customer (years) and this was just a huge let down.

This place sucks they set the thought police on you and do not even give you a chance to redeem…read moreyourself I just made a joke about I.C.E. and got banned and then got told that they said something to me about it when not once did anyone say anything the only thing anyone said to me was that I should use a barrier when painting on a table cloth! They did not even give me a probationary say a bann for a month or anything like that I had been going to this place for years and never had any problems most of the employees are great but one person gets offended and you are banned with no chance to ever go back! Very unfair!

Update for change over time: They don't offer too much when…read morethey buy your items, but they have insanely good prices. The service is great, and they let you verify that game consoles/cartridge games are legit before you buy. This place is absolutely amazing, I just wish they'd buy at a slightly higher price. This place is worth checking out for books, movies, games, manga, and even collectibles. This is like Cool Stuff or Videogame Heaven, but with even more great things to buy. I'm extremely happy with my WiiU special edition, and the low price I bought it at. Thank you so much for your wonderful service :)

DO NOT SELL YOUR STUFF HERE! Unless, of course, you enjoy being ripped off. I brought them a bin…read morefull of board games, a bin full of hardcover and paperback books, and a bin of DVDs. Three bins, people! Two were full to the top. They kept it all and offered me thirty-two bucks. What a joke. Maybe they felt since I was getting rid of it I'd take anything?? They were right. I took the money and wrote this sour review, haha. Poor me aside, the female employee who assisted me was very kind. The male when I returned, though, not so much. I'll also say they do have a great selection of items to purchase. And their prices were reasonable for the few autobiographies I found. Maybe that's it. They give you next to nothing for your stuff so they can price books on the cheap too???

This is a mostly toy store with action figures, model kits, stuffed animals and video games. Their…read moremostly Japanese merchandise differentiate them from our American toys. Great for Japanese toy aficionados.

This store has so much cool stuff lol! It truly has a unique collection at pretty fair prices!…read moreCustomer service is wanting, but the inventory more than makes up for it!!!

Very friendly and helpful staff. Well organized and clean. The selection of games in the game…read morelibrary was extensive. Cool spot.

Friendly staff easy to work with and they always have a great selection. This is my bread and…read morebutter store for all things comics.

The racist undertones were apparent once we walked through the door to return a single game…read morecontroller that was purchased less than 24 hours as first time patrons. We received a humiliating lecture in not reading the receipt which has 8 different store credit policy that makes no sense considering this store appears to be a small vendor that relies on thr community to keep the doors open. But the icing in the cake was the store manager I believe, he didn't announce his role, slipped out of his mouth that most niggers can't read as the cashier was preparing the cash back return for the item after saying he will allow it this one time. I guess he decided to break his own policy that is written on his receipt of no cash back returns - only store credit by how huge my eyes got when I heard the horrible word come out of his mouth. I will never return and I feel sorry for the African American male store cashier that works there for his calm and kind demeanor is what made me purchase in the first place. I will also be reporting this place to the BBB as well, maybe I don't know how to read how to make sure racists store receives reviews that hurt them just like they hurt their customers.

Great selection of old video games and consoles. Sooo many PlayStation games, came in and found…read moreexactly what I was looking for. A bit on the pricier side.

Amazing retro video game store, owner was super friendly and very knowledgeable. Will definitely be…read moreback when I come back to town.

Lee is awesome. Great selection of old games and consoles and all of the workers and friendly and…read moreknow their stuff.

I haven't purchased anything from this shop but I've sold here twice (my son's Wii and Xbox) and…read moreboth times I received a reasonable amount back. The employees were kind and the place is well organized. Basically, when my son gets bored of his current console, I know where I'm going to get a buyback. Just a heads up to future sellers: they do a solid testing of the items before buying them, so make sure your items are in working and decent condition.

So much to choose from! Games galore!!!!! I visited on my way to the three days grace concertread more

I recently stopped by Video Game Heaven located on Battlefield Boulevard in the heart of Chesapeake…read moreto see if they had the new Nintendo Switch 2. They unfortunately didn't have it in stock but they were very nice about it and told me to check back with them as they have many on order but they don't know when they will arrive.

First things first it was great. The amount of old and new games were perfectly balanced. The…read moreprices were amazing it made my haul amazing. I got a 24x46 Supernatural poster for 12 bucks. Also grabbed E.T. on the atari 2600 for 8 bucks (for the collection of course). Found Link's Crossbow Training for 7 dollars and that's better than any other price I've seen. Snagged two Wii games one was 3 dollars the other was 4 dollars. If you're a plush person there was a wall of plushes including Mario, Zelda, Animal Crossing, Sonic, etc. If you look past all the anime dolls it will be an amazing experience. Also Gex.

They know there systems for sure. They buy and sell used systems at a good price, need system…read morerepairs they do that also. If you are looking for a new release game or want lightly used game there the place to go. Check them out as they have four or five locations.

This place is absolute trash when it comes to consoles. I bout a ps2 in 2023, and had to replace…read moreit due to bad disc drive. Everything appeared fine since I got the replacement, until I just opened it up post-warranty for cleaning and to check integrity of heatsink paste.... The replacement console they gave me was FULL of dead roaches and their feces, dust, and the av port was rusted. I keep my consoles in a humidity-controlled room, the rust came with the console, so did the dead roaches. I don't know how that passed any qa, or the original defective console for that matter. The prices are cheap, but going somewhere else would be advised. This place has gone downhill bad.

Originally I tried to order service and a new phone on line. It was a disaster and the order ended…read moreup being cancelled. My experience at the Fairfield store was totally different. The sales associate, Brandon, was very knowledgable, patient, and helpful. He listened to my preferences and took extra steps to get me the best deal. He gave me his number and invited me to contact him if I had any issues with the phone or my bill. I highly recommend this associate and the Fairfield store.

We made a mistake and looked into plans and phones. They do provide a service and can do many…read morethings Verizon can- But not at the same prices/fees. Read the contract carefully! Please make sure you understand the store is not a Verizon owned store. They are a retailer allowed to sell Verizon products. The signage indicates Verizon. One small sign in rear of store tells customers the truth. Cell phone retailers no longer have to notate they are not a corporate store. Because of this, many customers arrive, believing they are in a Verizon corporate store.