Amazing retro video game store, owner was super friendly and very knowledgeable. Will definitely be…read moreback when I come back to town.

Lee is awesome. Great selection of old games and consoles and all of the workers and friendly and…read moreknow their stuff.

Very friendly and helpful staff. Well organized and clean. The selection of games in the game…read morelibrary was extensive. Cool spot.

Friendly staff easy to work with and they always have a great selection. This is my bread and…read morebutter store for all things comics.

First time at this location, but a frequent visitor to the chain of stores. This store is not close…read moreat all to home, but they confirmed by phone they had a hard to locate PS4 game my son wanted. The parking lot offers challenge. It's small and few spaces. The store is in a small strip and when busy like just after Christmas it can be a problem. Luckily I did score one and close to the door. I saw no trash in lot, or walks. Upon entering it was packed with a line to the door. I confirmed they still had the game and waited. It took around 35 minutes to arrive at the counter. The transaction was processed and rewards money applied to the purchase. The clerk was friendly enough considering he probably had been on his feet all day and was tired. I will probably never go to this store again due to its proximity to my home. However if there was something that only the store had I would be willing to return.

I've been visiting this Gamestop (GS) for a while, but for some reason, I've never set up this…read morebusiness page before--not to mention, no one else has either. I thought I had once, but maybe it was only in a dream. Oh well--I know it's real this time because I'm writing this review. So, let's get started! The main problem with this location is parking; it's in a strip mall and the lot is cramped. However, it is a bit better now that the Sweet Frog section is connected. If the parking lot here is too full, you can always park in the other section and walk over. The interior of this GS is pretty tiny, but seems to carry everything I need. Like every GS I've ever been too, there is too much "stuff" around, and you can hardly move. The service here has always been fine--nothing over-the-top friendly, but adequate. The girl who took care of me today was busy answering phone calls -it is the holiday season afterall!- but she did a great job juggling customers alone. I did find out that GS will sell you digital PC games--even if you don't see any on the shelves. I asked about Sim City because one of my sons wants it for Christmas. I was able to purchase a digital copy of Sim City while buying other items. It made it simple for me so I don't have to deal with ordering online. I received an activation code on the bottom of my receipt. I'm not a big fan of GS since I don't really play games, but since I have three boys, I have to visit at least once in a while. This location is small compared to others, but average overall. I'm just glad we have a GS in the downtown area of Suffolk!

They know there systems for sure. They buy and sell used systems at a good price, need system…read morerepairs they do that also. If you are looking for a new release game or want lightly used game there the place to go. Check them out as they have four or five locations.

This place is absolute trash when it comes to consoles. I bout a ps2 in 2023, and had to replace…read moreit due to bad disc drive. Everything appeared fine since I got the replacement, until I just opened it up post-warranty for cleaning and to check integrity of heatsink paste.... The replacement console they gave me was FULL of dead roaches and their feces, dust, and the av port was rusted. I keep my consoles in a humidity-controlled room, the rust came with the console, so did the dead roaches. I don't know how that passed any qa, or the original defective console for that matter. The prices are cheap, but going somewhere else would be advised. This place has gone downhill bad.

The store (All the locations) are great. Clean , great layout and good collection of gamers for…read morevarious hobbies. I have been a customer for years. I recently placed an order for some "BattleTech" products. It wasn't in stock at the store last week, but it was at another location. They said it would take a week to transfer the material to the Va Beach location and I agreed and left my number with them for when it arrived to the store. A week later I called to check the status and the product was still at the Newport News location. I called the NN location and let call and confirmed the product was in stock and I told them I was on my way to get the material. About an hour later (I live in Va Beach) and upon arrival the product was not on the shelf. So I checked with the register and see if they pulled it. Long story short the material wasn't there. The person who took my call wasn't there anymore and didn't tell the rest of the staff. So I inquired with the assistant manager who called the other locations and turns out the material was at the Va Beach location and told me that the material was transferred to the store two days prior and yet didn't call me. So the manager calls the Virginia Beach and talks to someone and confirms the material is at the store. They say its there and the manager apologies and I tell them to let the Virgina Beach store I am on my way again. I get to the VA Beach store and no one really knows about the order yet again and they can't find it. At5 this point after 2.5 hours of driving around I am frustrated, and the staff can tell. It takes them about 20-25 minutes to find the order, but it finally located. What did the staff do to make this better, Nothing, no discount or any offers or whatever. I didn't make any demands of such but after they had me wasted all that time driving around. The logistics management here is just poor. They lost the order effectively, took them a week to "transfer" a product to another store, and can't make a phone call. I been have been a long time customer (years) and this was just a huge let down.

This place sucks they set the thought police on you and do not even give you a chance to redeem…read moreyourself I just made a joke about I.C.E. and got banned and then got told that they said something to me about it when not once did anyone say anything the only thing anyone said to me was that I should use a barrier when painting on a table cloth! They did not even give me a probationary say a bann for a month or anything like that I had been going to this place for years and never had any problems most of the employees are great but one person gets offended and you are banned with no chance to ever go back! Very unfair!

The racist undertones were apparent once we walked through the door to return a single game…read morecontroller that was purchased less than 24 hours as first time patrons. We received a humiliating lecture in not reading the receipt which has 8 different store credit policy that makes no sense considering this store appears to be a small vendor that relies on thr community to keep the doors open. But the icing in the cake was the store manager I believe, he didn't announce his role, slipped out of his mouth that most niggers can't read as the cashier was preparing the cash back return for the item after saying he will allow it this one time. I guess he decided to break his own policy that is written on his receipt of no cash back returns - only store credit by how huge my eyes got when I heard the horrible word come out of his mouth. I will never return and I feel sorry for the African American male store cashier that works there for his calm and kind demeanor is what made me purchase in the first place. I will also be reporting this place to the BBB as well, maybe I don't know how to read how to make sure racists store receives reviews that hurt them just like they hurt their customers.

Great selection of old video games and consoles. Sooo many PlayStation games, came in and found…read moreexactly what I was looking for. A bit on the pricier side.

I recently stopped by Video Game Heaven located on Battlefield Boulevard in the heart of Chesapeake…read moreto see if they had the new Nintendo Switch 2. They unfortunately didn't have it in stock but they were very nice about it and told me to check back with them as they have many on order but they don't know when they will arrive.

First things first it was great. The amount of old and new games were perfectly balanced. The…read moreprices were amazing it made my haul amazing. I got a 24x46 Supernatural poster for 12 bucks. Also grabbed E.T. on the atari 2600 for 8 bucks (for the collection of course). Found Link's Crossbow Training for 7 dollars and that's better than any other price I've seen. Snagged two Wii games one was 3 dollars the other was 4 dollars. If you're a plush person there was a wall of plushes including Mario, Zelda, Animal Crossing, Sonic, etc. If you look past all the anime dolls it will be an amazing experience. Also Gex.

Employees are very friendly and are more than happy to answer any question. However we've had mixed…read moreresults when calling in with questions as they either don't quite understand what we're talking about or have misleading answers. Decent selection, but can be on the pricier side sometimes - double check pricing with TCG Player if buying singles. They always have events going on so check their calendar!

I buy my Gundam model kits from this location. Clean, organized, and reasonably priced. Anything…read moreyou are getting into, this place has it. Warhammer 40k, model kit tools, comic books, manga, advanced tabletop games. A well-respected and well-known part of this community. The friendly staff is a major plus as well. Love shopping here.

Jersey John is super nice and always willing to help you find the perfect game for the family. We…read morefound this store a few years ago and have been coming everytime we are in Gloucester. The have plenty of comics, card game nights, sports cards board games. Plenty of parking, reasonable prices and friendly service. Definitely check it out l.

Jersey John is a glorified scalper. Definitely didn't feel comfortable bringing my kids there, and…read morehe charges almost double what you can get things online for. Buyer beware

I haven't purchased anything from this shop but I've sold here twice (my son's Wii and Xbox) and…read moreboth times I received a reasonable amount back. The employees were kind and the place is well organized. Basically, when my son gets bored of his current console, I know where I'm going to get a buyback. Just a heads up to future sellers: they do a solid testing of the items before buying them, so make sure your items are in working and decent condition.

I had the absolute best customer experience ever with a video game shop. Back in late January, I…read morepreordered the deluxe edition of Resident Evil: Requiem from their online store. Sadly, during the week of release, they learned that Capcom was not providing the correct number of units, so they had to cancel the orders. HOWEVER, a few weeks later, they emailed me (and all affected customers) individually when they learned that Capcom WOULD be releasing additional units, and sent us a private link to secure our copies. Now, I have a copy of the Deluxe Edition in hand, despite being sold out at all other retailers, and it's all because they remembered the customers who wanted it and took the time to reach out when they learned they were getting more units. I was blown away - what a thoughtful company. I have never been to their stores in person, but as an online customer, I could not recommend them more highly.