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    Gamestop

    2.7 (3 reviews)
    Open 12:00 pm - 7:00 PM

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    9 years ago

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    11 years ago

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    Tower of Games - Board games

    Tower of Games

    (13 reviews)

    $$

    The store (All the locations) are great. Clean , great layout and good collection of gamers for…read morevarious hobbies. I have been a customer for years. I recently placed an order for some "BattleTech" products. It wasn't in stock at the store last week, but it was at another location. They said it would take a week to transfer the material to the Va Beach location and I agreed and left my number with them for when it arrived to the store. A week later I called to check the status and the product was still at the Newport News location. I called the NN location and let call and confirmed the product was in stock and I told them I was on my way to get the material. About an hour later (I live in Va Beach) and upon arrival the product was not on the shelf. So I checked with the register and see if they pulled it. Long story short the material wasn't there. The person who took my call wasn't there anymore and didn't tell the rest of the staff. So I inquired with the assistant manager who called the other locations and turns out the material was at the Va Beach location and told me that the material was transferred to the store two days prior and yet didn't call me. So the manager calls the Virginia Beach and talks to someone and confirms the material is at the store. They say its there and the manager apologies and I tell them to let the Virgina Beach store I am on my way again. I get to the VA Beach store and no one really knows about the order yet again and they can't find it. At5 this point after 2.5 hours of driving around I am frustrated, and the staff can tell. It takes them about 20-25 minutes to find the order, but it finally located. What did the staff do to make this better, Nothing, no discount or any offers or whatever. I didn't make any demands of such but after they had me wasted all that time driving around. The logistics management here is just poor. They lost the order effectively, took them a week to "transfer" a product to another store, and can't make a phone call. I been have been a long time customer (years) and this was just a huge let down.

    This place sucks they set the thought police on you and do not even give you a chance to redeem…read moreyourself I just made a joke about I.C.E. and got banned and then got told that they said something to me about it when not once did anyone say anything the only thing anyone said to me was that I should use a barrier when painting on a table cloth! They did not even give me a probationary say a bann for a month or anything like that I had been going to this place for years and never had any problems most of the employees are great but one person gets offended and you are banned with no chance to ever go back! Very unfair!

    Gamestop - videogamestores - Updated May 2026

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