My home warranty contracted this business for a rental property. When the technician arrived, he failed to contact me with details regarding the findings and the quote for the necessary repairs. I followed up with the office, requesting details on the findings, a written report, and a quote to be sent to my email. The receptionist bluntly refused, stating that the information would be forwarded to the warranty department. I explained that I am aware that the warranty company will receive the information; however, as the homeowner, I would also like the information to be sent to my email. In attempts to resolve the issue with the rental property, I agreed to have the tech come out another time to "fix the problem", only to again have no follow-up from said tech, and have Debbie at the office again, refuse to give me any details over the phone, and refuse to send the information via email. In my last conversation with the office, the receptionist was rude and unprofessional, speaking over me every time that I attempted to ask a question. The information I requested was never received, and when I followed up with the home warranty, they had yet to receive a detailed quote from the business three weeks after their initial service call. read more