This place is so welcoming and everyone that works here is so friendly and nice. Jack helped me pick out a few products and was really knowledgeable about what he was selling and DeVaughn was very friendly at checkout. This is the best place to go to get your products!! read more

OLD PRODUCT. Bought two puffcos - opened the package and found out they are over 3 years old. Won't let me return them. Horrible customer service pulling old bait and switch. If they are willing to do this they are willing to sell old trash product read more

5 Stars for Cookies La Mesa. They let you browse around the store without feeling rushed at all. Some of the staff here really know their stuff and make solid recommendations. Good selection of products for any budget. The deals here are really good. Highly recommend Cookies La Mesa. read more

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Not much product lately. Looks as if they are going out of business. Not saying they are, but that's the impression it gives.

Try to exchange broken pen purchased here. They wouldn't do it. Tried to give me a 2 dollar discount on my next purchase. No thanks. read more

Cookies La Mesa Dispensary - Torrey Pines - Cannabis Dispensaries Near Me - La Mesa, California

Great customer service and it's affordable compared to other dispensaries I've gone to.

Sometimes they have great deals, but the majority of the product is old, dried out, and significantly out of date. As other reviewers have mentioned, the customer service at this location also leaves something to be desired. Add the issue of a non-functional online ordering system and you get a dispensary that isn't worth visiting. I ordered a 1/4 online with the intention of picking it up that day as my order was a part of a special specific to the day of the week. Their automated system gave me an order number and informed me that I would receive another text message when my order was ready for pickup. The "ready for pickup," message never came. By the time I realized that I never received the message, the shop was already closed. I figured that I could stop in and check on it the next day. When I went into the store, multiple associates told me that the system must have glitched, but it wouldn't have mattered anyway; they don't actually use their order number system, so there's no record of my order... plus they delete orders at the end of every day and return the order to their inventory, so I was totally out of luck. They told me that I should have known to stop in to check on my order anyway. I repeated that I was expecting their system to send me a message stating that my order was ready for pickup and asked if they could still honor the deal since it was a problem with their system. They told me no, I'd have to wait another week for the product to go on sale again. They then tried to up-sell me on some of their more expensive products after I asked if they could show me any other comparable deals, which I found inappropriate. I felt frustrated and left empty-handed. I never intend to come back, either. It was only a decent dispensary while it was new. Now, with so many other choices in the area, it's fallen significantly behind and every one of its competitors is better. Save yourself the trip and go elsewhere. read more

The selection here is terrible. But that's not why I'm writing this review. I walked in and the dude with the hat and goatee was talking to a lady for several minutes about when his hair was long. When it's my turn finally I asked him about deals on joints or pre-rolls and he instantly cut me off and said all joints are 30% off and then was quiet, just giving bad vibes. I felt very much disrespected. I spend a lot of money, but I won't be coming here again. There are much better dispensaries where they don't treat you like shit, and have better selection and value. Look elsewhere. read more

I came in and was helped out by bri. They had a good deal on some flower and vape pens. she was very helpful Thank you ! read more

It was my first time at cookies and I had such a great experience. Bre was so help and attentive! The customer service was excellent and I'll definitely be back. read more

Kush is very knowledgeable, she also has a larger than life personality and I appreciate the cleanliness of the store

Not coming back to this place because they can't do simple tasks like sign up their customers to their point system as they promise to do. Been a returning customer with big purchases and expected to have points on my account to find out I was never signed up. Wouldn't recommend to anyone read more

The Selection is about as reliable as a fire hydrant in L.A. I Got sick of horrible inventory and trying to be sold something I didn't want, Week after week. Trying to be trendy isn't helping. read more

Shannon, Raffa, & Rob were so helpful, genuinely so helpful throughout the process!! Very positive & informative!! James and Andrea super helpful !!! read more

Huge s/o to the team for welcoming me with a good energy, thanks again to Noobles very appropriate your help.

It was my first time at this brand of dispensary. It was clean and organized and relaxed. Everyone was friendly especially Adrian the bud tender and the front desk guy and the security guard. I loved the products I bought. It was a great experience were very impressed. read more

Cookies La Mesa Dispensary - Cannabis Dispensaries Near Me - La Mesa, California

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It's was my first time at cookies and I definitely love the vibe and the experience that I had Bre & jack was wonderful and very helpful and Outstanding customer service read more

I called cookies to see what kind of flavored XL jeeters they had in stock specifically indica & hybrid she started off with " we have so many I suggest you go on the website" FIRST OFF that's the only dispensary I have ever called tell me that, any other dispensary in San Diego has ALWAYS been kind and told me what they had in stock, anyway so I said to her " if I go on the website is it 100% accurate? I would just like to know because I don't want the website to say in stock and then I go to the store and they don't have it"? so then she said " well you could hold on while I go get the list from the back because I'm front desk". I WAS ON HOLD FOR 13 MINUTES!!!!!!!! I had never tried this place before and def won't now. Lazy, rude worker made this dispensary look bad and lost a potential customer. read more

Cookies La Mesa Dispensary - Cookies la mesa on hold - Cannabis Dispensaries Near Me - La Mesa, California

Best selection & quality + easily accessible Cookies points finally hit! Took a while, but all my points are in the system now, worth the wait read more

First time here! Lots of great options for whatever you like, fantastic knowledgeable service and awesome layout for easy shopping

You can always get good fresh quality from cookies in La Mesa It has great customer service

Today was my first time going to cookies and my bud tender Bri was super helpful and very welcoming

Always good service and good vibes coming here. Deals every day, if you are looking for a dispo in SD with deals and reasonable prices this is the place read more

Terrible customer service. The point system they have is an actual joke and they will actually steal your money. I had accumulated over 800$ worth in points over 2 years of being a customer, I only got to use 300$ before they said to me that their POS system changed and now I don't have any points. When I understandably got upset, the manager Andrew accused me of being disrespectful when I was simply just disgruntled. I am so severely disappointed, especially with the GM Brittany Wallis. She knows who I am, knows that I have been a loyal customer for years and yet this the treatment I get. They also are extremely inconsistent with the product selection. My favorite concentrate brand I would get for over a year just disappeared one day and never came back. And this constantly happens with their products so consistency is just not a thing here unless you want consistently poor quality products Save your time and your money and go somewhere else. read more

Great everything and they provide awesome customer service and fast service at that. They have awesome selection and really know what they are talking about read more

Cookies is fantastic. I have made this my regular stop for all my cannabis products. THE definition of how to run a legal cannabis business. The manager Lizzy took care of me on my last visit, she is extremely knowledgeable with her products and was very helpful in finding what I need. Thanks for the great service! read more

Cookies has good stuff. But their loyalty program sucks. I have been buying there for a while and still they have no records of my points. Supposedly they changed over the system and lost all my points. It's seems to be an ongoing problem. My past four or five visits have not produced any points, even though I have made purchases. read more

This marijuana dispensary establishment looks like a damn kid-friendly, cookie bakery shop.

I am a March & Ash fan, and this place isn't even in the same league. The storefront is bare and open, clean and bright. The selection isn't as good as March & Ash. The staff is cool. Their debit car payment set up is lame. It rounds up and then charges you a transaction fee. Those fees along with all of the taxes add up very quickly to totals that exceed other places. If you're in La Mesa, it works since it's convenient. read more

The whole experience was not what I expected. First time patient and was disappointed that I was rushed and not even giving any help or advice on product. Then the product I did purchase came with little creatures in a sealed container. They did apologize and switch out the flower & that was it , no free sticker or nothing really disappointed with Berner and will go anywhere else for product . read more

Cookies La Mesa Dispensary - Bugs - Cannabis Dispensaries Near Me - La Mesa, California

Made an online order through Leafly... they messed up royally however the manager there at the time (forgot his name) was suppppper cool. Also the bud tender (forgot his name) but had on a dope Cookies jacket was so pleasant and customer focused. I love cookies! I was almost inclined to not visit anymore because there is this one female who today was helping with ID's has a nasty attitude and disposition every time I come in there but the two gentlemen who helped me out today you guys are dope and diplomatic!!! Prices are the best in my opinion and the value is unmatched read more

I now understand why this place is never busy. It's unfortunate because its close to me. I ordered online and they texted me to let me know my order was ready. Got up there to pick up my order and after a few minutes someone finally decided to grab my items from the shelves but they looked so bothered while they were doing it. I was so excited to see what this place was about and wound up being disappointed read more

Summary: Pros: Store is aesthetic inside and out. The security guard outside was awesome and got along with all of the customers. Cons: Parking lot is small, staff doesn't notice the pickup line, and prioritized the walk-in's even though our orders were already finished and just needed to be paid for. (What's the point of ordering ahead if you wait longer?) They leave you outside to get your order so there's not really any customer service or quality interaction I've loved from other dispensaries. Full story: I love dosist and there's few places I can buy there products. This dispensary was close to my work and I was stoked they had online ordering. When I arrived, they had a long line for walking and only one person ahead of me for online pickup so I was stoked. I got in line in a great mood and looked inside to see aesthetic waiting areas and was excited to go inside. However after they took the guy in front of me, the people inside forgot they had a online pickup line. Everyone I had seen get in the other line, went inside and the security guard finally told the online pick up order staff they had a line. They hadn't even noticed us. The staff grabbed our id's and went inside. They continued to service everyone behind me and people who came after me in the walk in line. They also offered for people from that line to come to the pick up line cause it's "faster" while I was still waiting. After a half hour of waiting, I asked the nice security guard to get my ID back and cancel my order. I was frustrated and over it and just wanted to get home. Only at that point, did they decide to clue me in to them not being able to find my order. In a single second I could help them figure out the discrepancy however they never communicated with me. They tried to tell me about next time and I assured them I would not be coming back. They got the order right away, but honestly, if they would've just admitted they messed up or apologized, I would have given them a second chance. I'm big on customer service and customer care since I've worked in that field for the last 7 years or so. read more

Only place I shop at. Always great product and energy. Staff always welcoming and knowledgeable. Love love love the daily deals. If you haven't been to cookies you must come by and try them out. read more

Went online and saw they had a sleepy gel for $10 for 10 gels. So I go in and when being rung out noticed the guy was charging me $47. I showed him the price online and he said "no that's per gel" On top of it all the guy was so rude as if him shouldn't even be asking questions. Still the math didn't add up. They also did some weird transaction where you pay debit they round you up and get cash in return. Anyways I've been ripped off... Won't go back again. read more

Cookies La Mesa Dispensary - Cannabis Dispensaries Near Me - La Mesa, California

Unfortunately this isn't gonna be the best review ever. I came down here for the first time to pick up! Since tomorrow is thanksgiving. I knew there was gonna be a line. We waited outside for 30 minutes Which I totally understand due to covid. That wasn't the problem. Let's just say the vibe out in the line with the security guards was better. Our bud tender Jenee B seem like she was not in the best of moods as when I asked questions about the flower I was given short answers. since we weren't allowed to pick up the jars and read them I had to rely on what the bud tender said. Music was so loud that it made it harder to communicate with someone that was already hard to talk too. Then I mentioned something about the price of certain flower. She said " if you going to come to a place like this you should be ready to spend a lot" As Someone who has pass experience as store manager. That is not what you tell your costumers!!! When I was checking out I notice there was a edible that I order missing. She quickly blame me for not choosing another even though I was never told that they were out of those. But anyways i ended up spending 270$. then when I got home I got another surprise. The $60 wifi og indica I order was replace by a Kush mountain hybrid! This right here lead me to leave this review. I would recommend to check other dispensaries before you check this one out. I would recommend THC in mission valley! read more

Cookies La Mesa Dispensary - Wifi og what I order - Cannabis Dispensaries Near Me - La Mesa, California

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If you cannot get your shop open on time, back your hours off. it's a horrible look to have people waiting in your lot 2-3 times a week, the market is saturated and y'all are playin around...unless there's a different reason you're able to stay open? the weed is fine, the people that work there are chill when they show up. read more

Ordered online and picked a time to pick it up. Order was accepted and we pulled up to pick it up prior to closing and they told us they were closed (before the posted closing time) and said there's nothing they can do! Why the hell would you accept an order if you're not going to honor it?!? Bullshit. On to the next place. read more

overall atrocious customer service: felt disgusted & victimized. purchased product based on said "product"('s)false claim thc%. returned later same day for refund, a manager of theirs heard my complaint, but absolutely would refund me. staff manager informed me reason(excuse?) products' testing not "regulated", or major discrepancy of advertised thc% comparison to actual product's label exceeding 11%. staff manager offered nothing via refund/exchange, but sadly a "anything in store 50% off" as equally/more damaging. Would discourage anyone looking to expect any decency, or any respectable customer service. :( read more

Amazing service from Brittany W. I moved here from Texas and this is now my regular choice for marijuana