Food is nasty. Items were just thrown in the bag. The right stuff was not received. Ordered Cajun fries received regular. We were a party of 7 we ordered seven burgers fries drinks and a chicken quesadilla. Everything was nasty. The best thing was the drinks. We literally took one to two bites out of the burgers and threw them in the trash. read more

I love the fact that this place has great food that's cooked fresh even till 3am. Don't leave without trying a milkshake

Good food & good $. Love honey mustard grilled chicken sandwich. Quick service. Convenient. Good for on the go eating.

This place is one step above McDonald's but not quite as good as Burger King. Enough said.

I had an absolutely terrible experience here with my friend. We chose the drive thru, which is a double lane disaster. The customer in the left lane accidentally turned to the window where my order was at as they were leaving. No problem, simple fix right? Just back up and leave? He waived to me and I flagged him on to proceed. Then the employee and the window started cussing "why can't people just f****** get this right it's mother ****ing not that hard Damn people are so stupid." So I pull up the the window and I was less than pleased to see this woman who laughed in my face rudely....then couldn't even finish cashing me out she had to grab someone else to come get my money etc...so I could not catch the employees name. How ever I will not be going back here. read more

Worst experience ever! Rude cashiers and horrible service. I didn't even want to give this place 1 star but I had to to write this review. Will NEVER go back!! read more

Why the long lines ? This place is so overated, food sucks nasty taste, way to greasy. Pulled pork looked like they opened a can of cat food and plopped it on an bun. Onions rings have no taste. I got sick from it almost right away. Wife is taking hers to our dog peenut we will see if he will even eat it. read more

Pretty cheap. Combo comes with two sides and sides include: fries, coleslaw, chicken nuggets? a corn dog? chili? yes yes yes! No sauce options for the BBQ but it was good. Also, crushed ice out of the machines. read more

Average food, average drive thru service, way better option/better service ..just go to Chick-fil-a.

So I found gum in my milkshake and my friend did too. Please tell me why that happened. I am pretty sure that isn't normal and it might be a health violation. Probably won't be going back here any time soon. read more

First time there tonight. Food is super cheap. I fed a family of three for under $20 and we had milkshakes which add a few bucks to the combo. All the food was good. We'll definitely go back. The chocolate shake was crazy good. My co-workers say the burgers rival Five Guys but I'm not sure I'd go that far. Don't get me wrong they were still good. I guess next time I'll try one of the regular burgers (not the one with $5 combo) then pass my judgment. :-) read more

Saw this place and thought I would give it a try. Don't know what the fuss is all about. It's a step above McDonald's. And it sure isn't In-N-Out Burgers. The burger wasn't that tasteful. The fries were average. The cole slaw was essentially minced sweetened cabbage. Didn't taste fresh at all. Don't think I will return again. read more

The one star is for this Cook Out location in particular. We love Cook Out in general- not gourmet food by any means but it's pretty good and you can't beat the price. My problem is with the staff. Incompetent does not begin to cover it. Horribly rude kids, and every single time we go- EVERY TIME- our order is wrong. Not just incorrect but also complete meals left out! And if you go in to talk to a manager- forget it. You quickly realize why the idiot children taking your orders suck at their jobs- the manager is clueless. So give Cook Out a try- just not this one. read more

The building was nice. Master that, it was downhill. My son ordered a BLT. A skimpy small L, a small T, And a very generous 1 piece of B. My wife ordered double fries, as I only ordered a single fry. Remarkably enough, we got the same amount. Small portions, except for the Shakes, which were just ice cream. My eyeball would have popped out if I would have tried to suck this out of a straw. First time, probably last time visit. read more

We've been wanting to stop in, it's always good to find a great burger place. The service was blah. We were rushed though and the cashier had zero personality. She was definitely ready to be done with her shift. The food was just ok, nothing special. Inside was clean. Doubt I'll be back with all the other choices out there. read more

Hubby and I tried cook out for the first time and loved it! Drive-thru was packed, but they still were able to take our order and get our food quickly. You definitely can't beat the price. So much food in the combo plus a milkshake for a little over 6 bucks! Definitely need to try the shakes if coming here. Will be coming back! read more

Quick, kid-friendly, budget friendly, & tasty! We had heard a lot about this restaurant and were happy upon it's completion that though it was still a fast food restaurant, it was good tasting, and an over all enjoyable experience. Through the few times we have been there we have only had one order be wrong. Glad to have one in Chesapeake. read more

I've been to Cook Out by my daughter's request twice in times past, and the experience otherwise was good. However, last night Feb 24, 2014 at approx 10:43pm, again at my daughter's request, I stop by there to place her cheeseburger basket, with hush-puppies order. From the time I drove up to the intercom and began to place my order, to exiting the store after speaking with the "manager," was one extraordinary and frustrating experience. Again the time was 10:43pm (by my receipt), the young lady speaking through the intercom and taking my order was extremely hasty with seemingly zero patience. As she pressed the button to amplify her voice and responded, loudly outbursts of laughter and giggles could be heard, with a combination of long pauses in between each response. In spite of my trying to carry on with my order and because of the continuous distractions heard in our back-and-fourth responding, with little to no effort, I asked "Where did they find you?" I meant it rhetorically, as I drove off to the window not willing to hear or bear anymore of the disrespect. Now at the window and face to face with Arnesha, the cashier. I asked her who was that girl on the drivethru phones? She responded, the girl who just stepped away from me. Which I did see her eye to eye as she parted to get back to her station. I then, asked Arnesha was there a manager on shift? She stated yes and immediately parted to, I believe, go get him. However, I pulled my car to the front and parked and made my way inside. Immediately I asked to speak the the manager, and so, there he was there already in the midst of his crew. As he faced off with me and immediately extended his right hand, and I begin to explain, he begin to apologize for his staff's ill performance and begin chanting he would talk to her about the rudeness. Fine right? Not! Because the whole entire time we, manager and I, was face to face right at the front counter, his entire crew were comfortably, arm against arm, standing by on each of his sides. They were just as focus to the words that I was saying as the manager was. If not even more. additionally, still, as the stood there, they still clearly had smiles and smirks on their faces - Absolutely unbelievable experience! Clearly this manager, Doug, if not mistaken, was not managing his staff at all! There was absolutely zero sense of respect shone toward him in his role. It was now very clear to me why my experience had been so awful with no sense of recourse; "Cook Out" was without a manager last night but rather they were in company with an appearent friend, however, entrusted to manage accordingly, but rather failed miserably. As a result, Cook Out in Chesapeake, as long as Doug is there, has lost me as a customer. For it is the "customer" which makes the business and not the other way around. read more

Updated to 2 stars because I was down in Durham recently and the quality of the food wasn't the same as I remembered when I lived there a couple years ago ... Perhaps I judged took harshly? Perhaps the chain has made some overall changes because the fries aren't steak fries anymore like they used to be in NC. Tried this location in Chesapeake again and this time my grilled onions were almost raw so I guess I'll stick to Wendy's. read more

Joe Pesci said they F you at the drive thru, and this place takes that to heart. Go for the shakes and run.

How you all are able to maintain any sort of function beyond breathing is beyond me. The lady (term used loosely) with the purple hair working the cash register this evening was possibly the rudest person I have ever dealt with. On top of seeming not to understand that a milkshake would only be frozen if it was just purchased, she felt the need to roll her eyes and sigh at me. That was enough to make me write this review. But wait there's more! Once my new best friend snatched the milkshake from my hand and rolled her eyes at me, she went to the back to fix the mess up that was apparently my fault. She returned with my newly made milkshake and shoved it into my hand with no words. No thank you, no sorry for the mistake, no kiss my butt, nothing. The best part?!?! The milkshake was still wrong! No wonder this place conducts open interviews weekly! Keep bringing in the best of the best cook out!! read more

I absolutely love that Cookout is five minutes from my house. It's been opened for only a couple weeks and I've made at least five trips. The restaurant is always pack, but the staff manages to move the line and drive thru fairly quickly. The staff is friendly, but I do recommend checking your order before leaving. I've had problems with two of my orders, although nothing major. read more

Milkshakes here they just dont get any better great place for a milkshake and really inexpensive faster service two lane drive thru. Cant wait for my next visit here read more

I stopped by at lunch today and was pleasantly surprised. This was my first visit to a Cook out and I enjoyed it. Had a single burger, fries and sweet tea for $7. The burger was really good and the fries are ok. The place had a nice ambiance, the staff was fast & friendly and I would definitely visit again. read more

Best fast food ever. I love the variety and the "Tray" is the way to go!!! Food is always fresh. Simple but delicious. I go out of my way to find a Cook Out. I've never had a bad experience at one. read more

Super cheap prices for pretty good food. I love the pulled pork sandwhich, I get it anytime I come here. It's Carolina style with coleslaw & a dash of hot sauce. The fries are just regular fries, nothing to complain about. The food comes out fast & you really can't beat the prices. read more

Our go to place whenever we can't decide what to eat during lunch break. Their burgers are okay. The chargrilled chicken sandwich is better. I eat it so much that I'm somewhat immune the taste already, sadly. I love their hush puppies, too..taste better than most places around here. The fries are always fresh and yummy. There's something about the quesadilla that's so addicting. I always get it as one of the sides. I like that there's a lot of side options. Also their milkshakes are Bomb. Peach cobble Cheesecake milkshake is my fave!! BBQ is a hit miss, tho. read more

I always pick up a cheesecake shake when I'm in town. Hubby gets hot dogs. My sister likes the pulled pork sandwich. My nephew swears by Cook Out for cheap food but I can only really comment on the shake. read more

This is the closest fast food to my house other than Panda Express and also good for what it is, drunk or sober ;D

Good fast service. I've had just about everything on the menu. Not the healthiest food, but has good flavor when your in a hurry.

I've only ever eaten at a cook out while on road trips. Usually the cook out in NC on 95 exit 97. Always good for drive thru type food. So I thought I'd try it locally. Certainly not the same! It was terrible! Amazing how different it is. Food was old and cold, not at all fresh as expected. I set an expectation based on past experience at another store and was disappointed. My bad I guess. Granted it's fast food but the Hardee's big bag lunch was better and fresher than what I got last night. And that's not saying much. I would expect better from Cook Out. read more

Pretty disappointed in the food. Got the bbq plate for 3.99. Came with fries, pulled bbq, coleslaw and burnt hush puppies. Fries are ok, but that's about it. Service is really slow inside, but the drive through seems to be pretty quick. Won't be back read more

Friendly staff, clean table, clean restrooms, food was good. Good value. We go to Sam's nearby and will return

PACKED! but good prices. Drive thru is efficient and surprisingly not too bad. milkshakes are delish!

I love this place and am so upset that there are none in Maryland where I live. First of all, the fact that you can get things like chicken nuggets, corndogs, and quesadillas as side options to some pretty decent barbecue is awesome. Second, they have like 40 millshake flavors, and they are a good size and pretty thick. And you can get the barbecue with 2 sides and a millshake for about $6. Also, they're open until 3 am, so it's an awesome end to a night out. read more

I used to hit this place on Fridays sometimes on my way to he bank. OK, here's the deal. When I would go here, I would usually order five hot dogs. Yes I said FIVE. This is because the dogs are super super small(though reasonably priced). Well they had this chick who worked the register on Friday who would comment sarcasticly about the amount of food I was ordering. The second time this happened I called her on it and she said "sorry" or something like that. Well, the next time I went in there she did it again, so I never spent any more of my money there. Hard to believe we actually have fools like this waiting on customers. I did notice however that most of their customers are millenials, so maybe their standards for courtesy & manners are lower than mine. read more

The only reason this is getting a two is it's fast and cheap. There's a five guys across the street, just saying...

I've been going to this location for awhile and it's been pretty good. You will have times that your food is not that good but other times it will be delicious. Sometimes staff at the window are not friendly and some are. read more

I definitely will not go out of my way for this -- the patty was half the size of my bun and I got onion rings as one of my sides and I received 1 large one and 3 very tiny ones -- I was NOT impressed. Virginia read more

This was my first cook out experience, a burger, fries, quesadilla, and a chicken sandwich for like 9 bucks, and it was all good! Definitely will be back, fast food heaven basically. read more