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Filter where they decided to sit.

We had looked in to gaining services but then realized it was going to be additional $50 for the same service so we told them we had changed our minds. I received an email letting me know they respected my decision. A month later they came dug up my yard and I now have a ugly cable looped into a pole outside my house and to top it off they decided to use my pool filter as a seat and cracked it. When I contacted them they said they were not in my backyard - I have pictures of the cable all through my backyard and the cable is right next to the pool filter that they left their zip ties laying there also! They are refusing to do anything for the damage to my property.

Modem resets randomly from their lines.

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5 months ago

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2 days ago

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5 months ago

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9 months ago

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10 months ago

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5 months ago

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9 months ago

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2 years ago

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1 year ago

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2 years ago

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Doug O.

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2 years ago

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1 year ago

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3 years ago

Great local fiber provider at a very reasonable price. Tech support is very responsive.

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Sparklight

Sparklight

(3 reviews)

Totally sucks don't waste your money. Shitty always out always buffering always lost service. They…read moreshould just close down.

I monitor my account with Sparklight, ironically, through the internet. I fell behind on my bills…read more But, Sparklight have me until August 25th to pay my bill. Great! I am a paralyzed veterans and that is the date that I received my disability payment. So, on August 25th I paid my bill. I discovered, however that earlier that day while I was out (paying bills), Sparklight came to my house and physically disconnected my service! They gave me until August 25th to pay my bill. But, disconnected my service because I didn't pay it earlier. I spoke with two different representatives, asking them to reconnect my internet because I paid it on the date that was reflected on my account as the due date. As if scripted, both representatives dug in their heels and refused to reconnect without me without paying extra money (being penalized). They both stated that they sent me a letter a month ago, which I'm sure is sitting at the bottom of a pile of mail that I received throughout the month. They said that the letter required that I pay earlier than what was reflected on my account online. I'm sorry, but who memorizes due dates on a letter. But, it turns out there actually wasn't a due date. You have to calculate 30 days out from a particular date that's on the letter and memorize that. I didn't do that. I based the due date off of the date that's reflected on my account that I accessed through the internet on the site that they maintain. It's a gotcha game! They send you a letter with one due date. But, then mislead you to believe that your actual due date is what you see on your account when you access it on their website. This is unethical, and they know it! My account, on their website, that they maintain, said that I had until August 25th to pay my bill. I paid my bill on August 25th. They disconnected my service anyhow and refuse to reconnect it without penalizing me first! I had been a good customer of theirs for over 6 years. And yet they refuse to treat their customers right. They also script their employees to justify their unethical practices!

Mediacom - Brandon the insulting cable installer.

Mediacom

(10 reviews)

I set my moms house up with her own cabletec exterior box to shield her splitter from interference…read moreand the elements. I installed a splitter I researched and bought from Menard's along with my own f connectors. The first cable installer that responded was polite and tried his best to fix the problem with the MoCA. He called for help. Brandon another installer got here and tried to talk over me as if I wasn't well educated. He called in to have a software build on one of the boxes and to link it to my moms account. He "had" to get a new box from his truck because they mailed one with the wrong serial number. The first installer said he had tried to trouble shoot and removed it from the account. Brandon told the first installer he would be charged for the box if it wasn't returned. I informed the first installer of his legal rights. The FCC has a valuable tool to report corruption with the cable companies. It only takes 5 minutes to boss up and report them. Here's a link - https://consumercomplaints.fcc.gov/hc/en-us I installed a modem and router for my mom that she owns. The cable companies don't like that. The have some ridiculous MoCA software protocol that only works with their modems. I ended up running some CAT5 cables from the router to the bedroom TVs. Luckily my mom has a drop down ceiling in her basement so it was a breeze to do. I live in Champaign and Xfinity has way better hardware and company structure. I feel bad for the residents of Charleston having to deal with Mediacom. Before they left I asked for my F connectors back. They were insistent on installing only their products. Probably because they have to have certain length install times to appease customers and build satisfaction. Brandon informed me that I installed a RadioShack piece of junk splitter. I was so offended. I asked him "What? Are you incompetent? This splitter is just fine." Before he left I snapped this picture because it felt as if he was trying to take advantage of the ignorance of the residents of Charleston. I love my mom too much to let her be take advantage of by deceptive installers like Brandon.

Worst internet and cable company around. They will screw you every chance they can with bullshit…read morelate fees. Prime example bill due November 17 mailed check on the 13. They didnt cash it until December 1 and tried to get me on late fee. Fuck this company

Spectrum

Spectrum

(1 review)

I arrived at Spectrum at 1:15 pm. I did not know I was supposed to sign in, so that puts two at…read moreeach register and the one signing in. One at one register is gone and the one signing in before me. Agent that assisted them disappeared. The other one has been sharing her life story with the customer instead of taking care of the customers waiting to be assisted. I did not care to hear about Whitney's job search or her issues at home. Instead of working she was playing catch up with an old friend is what it sounded like. Please retrain your front line in better customer service. She did not call me until 1:55 pm. And at 2 she is finished helping me. This type of work ethic is unacceptable.

From the owner: Switch to Spectrum: The best broadband Internet service provider near you with Mobile + Cable TV…read moreservices. Visit your local Spectrum Store at 2175 S. State Road 46. Shop Internet, new products, upgrade services, pick up or return equipment and, pay your bill. Get the help you need with Internet for the home, mobile, cable and live TV services and more at your local Terre Haute Spectrum store. You can also: - Find home Internet and business Internet services - Experience Xumo live TV streaming - Browse the latest mobile products: cell phones, smartwatches, tablets and accessories from Apple, Samsung and Google - Bring your own device and save when you switch to Spectrum Mobile™ - Pay your bill or get account information - Solve any service-related issues - Exchange, pick up, or return equipment

Conxxus - isps - Updated May 2026

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