There are two reasons why I'm starting this review with 3 stars. For now. 1. I rent - and all the horrible damage the minimum-wage-paid, non-English-speaking folks did to the yard is someone else's problem. Were I to own the home, I'd be just as pissed as everyone else here. 2. Service has not yet began. After getting a card saying that there's a "wi-fi router included" in the $40/month for 1 gigabit speed - if my first bill includes ANY charges for equipment OR if I don't see anything close to 1 gigabit during that first month - I'll take immediate advantage of the "FREE 30-Day Trial - no strings attached" and be done with Conxxus at that point. It's too bad there aren't ANY good reviews here. Not boding well for the future. read more

If I could give this company a negative score, I would. I have had nothing but problems with Connxus from the very beginning. The issues started with my installation appointment. The technician was at my house for over four hours and spent most of that time sexually harassing me to the point that it made my children uncomfortable. On top of that, he was unable to get my internet working at a usable speed. The next day, I called to report both the unusable service and the sexual harassment. Someone higher up in the company eventually became involved and sent a different technician to address the speed issues. He was also at my house for several hours and still could not get the service working properly (but hey, at least he didn't sexually harass me). A few days later, I received a call from someone in corporate who told me my complaints had reached the owner. Apparently, he wanted to know what he could do to regain my business. My answer was simple: provide reliable internet service and professional installation, but now they had to beat Comcast's new promotional pricing. They sent the second technician back out again, this time with a crew to run fiber through my walls. After that, things finally seemed acceptable for a while. Since then, however, I have experienced multiple outages. Their customer service is only available from 8:00 a.m. to 7:00 p.m., so if your service goes down outside those hours, you are completely out of luck. Every single month, I have also had to call and fight with them to correct my bill because they cannot seem to apply the promotional pricing that I was promised for five years. This company has cost me over a thousand dollars in lost work time. I work from home, and I cannot even calculate the amount of stress and frustration they have caused me. My recommendation is simple: DO NOT, UNDER ANY CIRCUMSTANCES, sign up for internet service with Connxus. It is, without question, the worst internet service and customer experience I have ever dealt with. I am supposed to begin work at 8:00 a.m. tomorrow with back-to-back meetings. I will not be able to because my internet is down again, and I cannot even contact technical support until they open, which is the same time my first meeting is supposed to begin. I have already ordered equipment from Comcast and will be picking it up tomorrow morning. I am completely done with this joke of a company. read more

Since the town where I live put in Fiberoptics with Conxxus I switched from Sparklight to Conxxus on Dec. 9 or so. I've had to call 4 times due to no WiFi. Its download speed reminds me of years ago with dial-up. Also it's not compatible with your Ring Eero Router or with Ring System. I had to call Pro-Wire pay them, and thought they fixed it but it quit working 100% with Ring. Most people we know have some WiFi security and just so you know Conxxus is not compatible with Ring and their employees that have been out do not know Ring and never worked or connected their system to Ring. I think I have to go back to Sparklight or some other service. Conxxus does not work for this home and I'm only operating a TV and one computer. And the connection is super slow. read more

Absolutely loathsome company. Lies about speeds, terrible customer service, couldn't even stream 4k television for supposedly have a 1gbps fibre connection. Avoid these people at all costs, it's a rip off and they're extremely unprofessional and unknowledgeable. read more

These people like to tear up your yard and leave it. I had to fix my yard from the damage they left. I wouldn't call these people for service when they can't fix their own damage to someone else's yard. read more

Never available afterhours to fix incredibly slow internet. You shouldn't have to wait until 8 a.m. when your internet goes down in the late evening or nighttime. I'm paying for 1.2GB up and down, getting b48mbps up and 13 maps down...and it's THEIR router and modem! I have 3 houses on different providers, all high speed for our business, and Connxus is the ONLY one that doesn't have 24/7 IT support to address issues. What a horrible service! It's time to move on to someone else that's reliable. read more

beware very high rates and I will not be switching for this reason and poor quality of installing fiber in yard. After tearing up yard and not repairing it properly. read more

They ran fiber all over neighborhood. Made a mess out of my new driveway and landscaping. Now I got this crap in front yard. Not even in easement. Guess I will start cutting fibers till my grass is fixed read more

One, Nadia that works as customer service is so rude! Two, been trying to have boxes picked up due to moving and have sat on hold for 30 min + numerous times just for them to schedule a pick up time and not come. Now I find out they switch systems, and have not automatically taken out payment and they don't contact you to let you know! They said they sent a email, I've received nothing (including spam) read more

Nothing but a greedy hungry company. They bought out a local company so now we have Conxxus. Our bill went up....$5 to mail a bill to you...other company didn't do that. Fiber modem $5 a month....other company didn't do that either. We will be cancelling them very soon. What a joke. read more

We had looked in to gaining services but then realized it was going to be additional $50 for the same service so we told them we had changed our minds. I received an email letting me know they respected my decision. A month later they came dug up my yard and I now have a ugly cable looped into a pole outside my house and to top it off they decided to use my pool filter as a seat and cracked it. When I contacted them they said they were not in my backyard - I have pictures of the cable all through my backyard and the cable is right next to the pool filter that they left their zip ties laying there also! They are refusing to do anything for the damage to my property. read more

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They drop a cable in your yard destroy shit, hit your fuckin house, but won't install in a timely fashion. They'll reschedule you multiple times for installation, never come out, and when you go to call them they either, A.) Don't answer, B.) Make multiple different excuses on why they can't install each time being a completely different excuse, C.) Discriminate on lower paid plans in favor higher paid plans, or FUCKING D.) ALL OF THE ABOVE. read more

The only thing this company has going for it is the prices are favorable but when the service is down daily for hours at a time, does it really matter if the charge hundreds a month or 5 dollars?? We have cable tv and internet and neither work from about 230pm till 8pm every day for the last 10 days. The employees are friendly but that only goes so far. Now they are constantly pushing the customer to go fiber optic?? Are you serious? You cant get the service we currently have that had worked to continue to work but sure let me have faith you will get the next thing to work oh and let me guess i can pay more??? If you are not a current customer, make this place your last resort read more

trash customer service I tried to get my Internet set up 2 months ago. today I called to see where we were at. dude on the phone started huffing and puffing like that's all he heard all day. not my problem. not a email nothing in the whole 2 months. read more

Great local fiber provider at a very reasonable price. Tech support is very responsive.

They have been trying to fix an issue for me for TWO YEARS. That's not a joke. I pay for 500Mbps service, and it drops every few weeks to 50mbps. Then it takes forever on the phone to get a rep and then for them to realize their system knocked down my account to 50Mbps because of an "error in the way your account was entered into the system" but the issue has never been resolved. They even sent out a rep a week ago to give me a new OTU box but it was very clear that wasn't the issue. On Sunday I spent hours on the phone and was hung up on 6 times. The final rep said they were going to put me on hold to talk to their engineer on call and then 5 minutes later they hung up on me. read more

They hit every gas water and internet line they come across these people suck It seems as if they done even locate any utilities read more

So I have a 5,500 dollar PC. Custom built, water cooled, you name it. The internet in flanagan just sucks. Everytime I go to play my ping shoots up or my router forces reset. They say that their routers and modems should fix it. It doesn't. Everyone I play with laughs at me cuz I spent so much money on this computer and cannot even play anything. They have grant money from the state of Illinois yet just sit idle on our town. They use it for other towns around us but just say "your just going to have to deal with it." My phone hotspot allows me to play better than this crap. They just want to suck more money out of you and give you terrible service. I'm tired of not being able to play on my computer because of this internet. It used to be fine but at some point withing 2022 it just dropped everything and refused to work. read more

Conxxus - Modem resets randomly from their lines. - Internet Service Providers Near Me - Sullivan, Illinois

Anyone thinking of getting their Heartland package, I highly suggest you look elsewhere. In the past 9 months we have experienced numerous outages. The company accidentally cut their own line leaving us without TV and internet for a week and a half in the summer. Ever since then, the internet is impossible to game with and dips in and out of working at all everyday. When they did run new lines, they never ran new ones to households and made us first have techs come and do nothing, then finally figured out their screw up and ran a line to the house. Even still, you have no upload speeds making it impossible to work from home or game on, and they give no diagnosis to what is wrong and any eta on fixes. Just very inept at most all phases at being an ISP. read more

They came and destroyed my sparklight internet and water line in the same day. We were out for 2 days. I'm not even sure who invited them to our town, but not happy with the takeover they have done so far. They will never have my business. read more

The gentleman that buried my table in the yard did a very professional job, by the time they were done, it looked like they weren't even there, the Internet service quality is outstanding, on top of that everybody in the Paxton office was extremely nice and professional read more

Worst fucking internet ever. Constantly doing "maintenance." Customer Service isn't helpful, internet constantly drops and is almost never the full speed that I pay for. read more

So I called them three weeks ahead of time telling them that I was moving to a new location a block away from my current house, they told me that I would have the Internet transferred by then I now live in my new location and they still don't have the Internet hooked up. Also they are very rude when you ask them why you don't have Internet they just treat you like you're such a huge inconvenience to them. read more

They're selling a service/product that they cannot meet. They're selling a service as a hard wire setup. This is false. 90% of the coverage area is provided Internet via wireless. They've blatantly said that given the current setup they willingly know they cannot provide the service they charge for. Essentially told us to keep it or cancel it. There's next to nothing when It comes to customer support. Aren't open on the weekends and they never answer the phone during business hours. Customer support tries to be condescending but I think it's more of they're just flat out stupid. read more

We have given this company every chance to provide some level of service. From installing a box on the wall so that we could not open the desk drawer (when there was plenty of space to move box further away), leaving a mess after installation,to rescheduling at last minute OR even worse, THREE NO SHOWS by tech to install dvr d=function, The women in the office that have the unfortunate job of answering the phones are fine - apologetic, and helpful. I put the incredibly bad service on the management and upper management. If I could give negative stars, I would. read more

Terrible customer service. Took 3 hours to get ahold of anyone. They like to make "Mistakes" and make assumptions to refuse service. I would not recommend this "Business" to anyone read more